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A
Rating: 5 out of 5
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 271 published reviews
Summary of reviews
The online store is praised for its impressive product quality, with many customers highlighting the exact dimensions and materials of the items received, which match their expectations perfectly. The delivery service stands out as exceptionally fast and reliable, with numerous reviews noting that orders arrive within promised timeframes, often in record time. Customers appreciate the wide selection of products available, ensuring they find exactly what they need without errors.
Reviews 1 and 5 stars
Reset filtersM
Rating: 5 out of 5
Product conforms to the announcement, fast delivery, very good product, thank you
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J
Rating: 5 out of 5
Great!
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H
Rating: 5 out of 5
Perfect! Quality of the product and fast delivery.
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P
Rating: 5 out of 5
Delivery on time, unloading in front of the door.
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J
Rating: 5 out of 5
Super
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F
Rating: 5 out of 5
Speed
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G
Rating: 5 out of 5
Arrived quickly and of good quality
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J
Rating: 5 out of 5
Very satisfied
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M
Rating: 5 out of 5
Perfect delivery, compliant and fast
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J
Rating: 1 out of 5
Poor quality tire as the edge is open when mounted and the steel band has appeared
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for bringing this issue to our attention.
We are sincerely sorry to learn that the tread of your tire has opened during mounting, revealing the internal structure (steel band). This situation is absolutely not normal.
This tire usually receives excellent quality feedback. It is very likely that this is an isolated manufacturing defect which, although rare, can unfortunately occur.
We take your satisfaction very seriously.
In order to better analyze the cause of this failure and to quickly offer you an exchange or an appropriate solution, we will contact you again by phone/email (if you specified it during your order).
Please accept our sincerest apologies for this inconvenience.
Best regards,
The Caujolle team
Thank you for bringing this issue to our attention.
We are sincerely sorry to learn that the tread of your tire has opened during mounting, revealing the internal structure (steel band). This situation is absolutely not normal.
This tire usually receives excellent quality feedback. It is very likely that this is an isolated manufacturing defect which, although rare, can unfortunately occur.
We take your satisfaction very seriously.
In order to better analyze the cause of this failure and to quickly offer you an exchange or an appropriate solution, we will contact you again by phone/email (if you specified it during your order).
Please accept our sincerest apologies for this inconvenience.
Best regards,
The Caujolle team
M
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Order received on time without any problems. Very well
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S
Rating: 5 out of 5
Super quality of the purchased product and super service at the key, thank you very much! Thank you for your telephone welcome... it feels good to have a friendly, competent and efficient French company!!
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D
Rating: 5 out of 5
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G
Rating: 5 out of 5
Impeccable!
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P
Rating: 5 out of 5
very well
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E
Rating: 5 out of 5
Excellent, fast, careful shipping and a very pleasant website!
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J
Rating: 5 out of 5
Fast and compliant delivery. Nothing to complain about
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G
Rating: 5 out of 5
Reception conforms to the order. No delivery problems.
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A
Rating: 5 out of 5
very beautiful products
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J
Rating: 5 out of 5
very satisfied with the product, fast shipping, despite a hiccup with the diameter error, problem resolved very quickly, well done for your reaction
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M
Rating: 5 out of 5
Material received quickly.
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M
Rating: 5 out of 5
Prompt delivery. An item was missing, the company were very quick to replace this, without any problems.
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C
Rating: 5 out of 5
Fast reception and good quality of the product
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D
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Everything went very well. Even the delivery was faster than expected. Perfect
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B
Rating: 5 out of 5
Very good telephone reception, quality product received on time, nothing to say. THANK YOU.
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M
Rating: 5 out of 5
Fast service
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J
Rating: 5 out of 5
Very good experience with the company Caujolles wheels and casters, perfect matches and receipt of the package in very good condition. Thank you
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J
Rating: 5 out of 5
Perfect both in terms of the product and very fast shipping. Thank you
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B
Rating: 5 out of 5
Product conforms to the description
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M
Rating: 5 out of 5
Great product/service/packaged/shipping 10/10
P
Rating: 5 out of 5
Order arrived as expected.
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J
Rating: 5 out of 5
Well delivered
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A
Rating: 5 out of 5
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C
Rating: 5 out of 5
Fast delivery.
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M
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
Quality is there
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J
Rating: 1 out of 5
I have already given my way of thinking to customer service by saying that it is unacceptable to send unfinished parts.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your very precise feedback. We have taken note of your comment regarding the untrimmed and raw cut parts.
We confirm, after verification, that the spacers resulting from the tube cutting have clearly not been subjected to deburring in accordance with our quality standards before shipment.
Please accept our sincere apologies for this oversight.
We take note of this point and have already made a firm internal reminder to our production team to ensure that this crucial finishing and quality control step is now systematically respected.
Thank you for helping us improve the quality of our products. If the finishing defect prevents you from using the parts correctly, please do not hesitate to contact our customer service to find a solution.
Best regards,
The Caujolle team
Thank you for your very precise feedback. We have taken note of your comment regarding the untrimmed and raw cut parts.
We confirm, after verification, that the spacers resulting from the tube cutting have clearly not been subjected to deburring in accordance with our quality standards before shipment.
Please accept our sincere apologies for this oversight.
We take note of this point and have already made a firm internal reminder to our production team to ensure that this crucial finishing and quality control step is now systematically respected.
Thank you for helping us improve the quality of our products. If the finishing defect prevents you from using the parts correctly, please do not hesitate to contact our customer service to find a solution.
Best regards,
The Caujolle team