English 
P
Rating: 4 out of 5
good
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 271 published reviews
Summary of reviews
The online store is praised for its impressive product quality, with many customers highlighting the exact dimensions and materials of the items received, which match their expectations perfectly. The delivery service stands out as exceptionally fast and reliable, with numerous reviews noting that orders arrive within promised timeframes, often in record time. Customers appreciate the wide selection of products available, ensuring they find exactly what they need without errors.
Reviews 2, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Everything perfect
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F
Rating: 4 out of 5
Good product, impeccable delivery
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P
Rating: 4 out of 5
-
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L
Rating: 4 out of 5
Delivery times respected Order compliant Good quality, just a defect on one of the wheels (striped surface)
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you very much for your positive feedback regarding our delivery times and the compliance of your order!
We take note of your comment regarding the striped surface on one of the wheels. Even though our steel rollers are robust, this visual defect should not be present. If you find that this hinders the proper rolling of your gate, please do not hesitate to send a photo to our customer service at [email protected]. We will gladly send you a new part.
Thank you very much for your trust and see you soon!
The Caujolle team
Thank you very much for your positive feedback regarding our delivery times and the compliance of your order!
We take note of your comment regarding the striped surface on one of the wheels. Even though our steel rollers are robust, this visual defect should not be present. If you find that this hinders the proper rolling of your gate, please do not hesitate to send a photo to our customer service at [email protected]. We will gladly send you a new part.
Thank you very much for your trust and see you soon!
The Caujolle team
S
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Products received on time. Well packaged. To see the quality, over time...
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M
Rating: 4 out of 5
good value for money and speed of service
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F
Rating: 2 out of 5
Communications regarding shipping, estimated arrival, delivery, and any other updates are completely absent!! The package arrived more than two weeks after payment without any notice!
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F
Rating: 4 out of 5
Hello. A bit long time between order and delivery. Perfect packaging, very good quality of the product. Serious, I recommend.
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N
Rating: 4 out of 5
Satisfied good quality
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T
Rating: 4 out of 5
Very serious company, good quality and fast shipping.
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M
Rating: 4 out of 5
After a wrong shipment, Caujolle contacted me because they noticed they had not sent the right item, without any action on my part. Good item shipped, return label for the wrong item. It's nice to see a serious sales company on the internet, and who still cares about doing a good job. Thank you
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P
Rating: 4 out of 5
The search is not always easy.
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J
Rating: 4 out of 5
despite a first reception with issues, satisfied because you showed great responsiveness
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F
Rating: 3 out of 5
Corresponds perfectly to my expectations
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D
Rating: 4 out of 5
very good just that I wanted the impeccable deadlines managed to reassemble
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F
Rating: 2 out of 5
The inner tube I received had holes that I had to repair with patches.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We apologize for this inconvenience. Despite our quality controls, it can exceptionally happen that a manufacturing defect occurs in mass production.
Rubber is a natural and elastic material that can sometimes react to storage or transport conditions. That is why we recommend checking your items upon receipt: if a product is defective, we proceed with its immediate replacement.
Although you have already made the repair, we would like to send you a new inner tube at our expense. Please do not hesitate to contact us by email or phone so that we can arrange this shipment.
Looking forward to your response,
The Caujolle team
We apologize for this inconvenience. Despite our quality controls, it can exceptionally happen that a manufacturing defect occurs in mass production.
Rubber is a natural and elastic material that can sometimes react to storage or transport conditions. That is why we recommend checking your items upon receipt: if a product is defective, we proceed with its immediate replacement.
Although you have already made the repair, we would like to send you a new inner tube at our expense. Please do not hesitate to contact us by email or phone so that we can arrange this shipment.
Looking forward to your response,
The Caujolle team
B
Rating: 3 out of 5
The wheel seems to be of good quality. The dimension for passing the axle does not conform to what was ordered. A difference of 2 mm. Hence the play
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your feedback on the quality of our wheel.
Regarding the 2 mm discrepancy you notice, it is possible that one of the ends is not fully inserted into the hub, or that a slight excess of material (deburring) related to injection slipped in during manufacturing.
The standard length of this hub should be 74 mm. We invite you to check if a simple push can reposition the end.
In any case, we do not want to leave you with a non-compliant product. Please do not hesitate to contact us directly so that we can analyze this together and offer you a quick solution.
The Caujolle team
Thank you for your feedback on the quality of our wheel.
Regarding the 2 mm discrepancy you notice, it is possible that one of the ends is not fully inserted into the hub, or that a slight excess of material (deburring) related to injection slipped in during manufacturing.
The standard length of this hub should be 74 mm. We invite you to check if a simple push can reposition the end.
In any case, we do not want to leave you with a non-compliant product. Please do not hesitate to contact us directly so that we can analyze this together and offer you a quick solution.
The Caujolle team
T
Rating: 4 out of 5
Compliant with my expectations although the price is a bit high
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R
Rating: 4 out of 5
Everything was as expected. I will keep the site carefully.
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R
Rating: 4 out of 5
Upon receipt of the package, it was in good condition. The ordered wheels meet our expectations. Quick order and receipt. Serious company. Experience to renew.
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G
Rating: 3 out of 5
Good product, but delivery times are longer than announced.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your positive feedback on the product! Regarding the delivery, the delay is explained by the fact that your order was placed just before the weekend, during which our services are closed. This unfortunately creates a slightly longer wait than usual. We are doing our best to ship everything on Monday!
Thank you for your positive feedback on the product! Regarding the delivery, the delay is explained by the fact that your order was placed just before the weekend, during which our services are closed. This unfortunately creates a slightly longer wait than usual. We are doing our best to ship everything on Monday!
D
Rating: 4 out of 5
the material is compliant with the order, now I have to see about wear. thank you
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P
Rating: 4 out of 5
Item in perfect condition and matching the order
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J
Rating: 4 out of 5
Super
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M
Rating: 4 out of 5
Very satisfied overall
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J
Rating: 4 out of 5
Wheel conforms, delivery poor
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Response from CAUJOLLE ROUES ET ROULETTES
Hello, thank you for your feedback. We are glad that the wheel meets your expectations! We sincerely regret that the transport service was not up to par. For your next orders, do not hesitate to choose Colissimo when validating your cart for a smoother delivery experience. See you soon at Caujolle!
J
Rating: 4 out of 5
Serious company, fast and compliant products.
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S
Rating: 3 out of 5
Support for fridge on wheels. The support is made of plastic. Doesn't seem very sturdy. Already bends a bit on the side. I won't buy it again.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello, we take note of your comment on the rigidity of the support. Rest assured, our products are tested for the announced loads. If you have any doubts about the conformity of your item, our team is available by phone (number at the bottom of the site) to assist you. See you soon.
G
Rating: 4 out of 5
This company did its job, namely satisfying the customer, and I thank them
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F
Rating: 3 out of 5
Following the issues we encountered during the first shipment, we received the product within a correct timeframe, but upon removing the protections, we noticed paint chips corrected with spray. Apparently, there are storage problems on your end causing damages that should be addressed in the painting room. It's disappointing for a respectable establishment like yours. React quickly before it's too late! The transport trolley, however, matches the description and presents all the guarantees of solidity.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello, we thank you for your feedback and are pleased that the solidity of our trolley meets your expectations. We apologize for the aesthetic defect noted. As agreed, we have immediately proceeded with the standard exchange of your product. We hope that this new model, shipped with care, will give you complete satisfaction. Our team remains at your disposal if needed. The Caujolle team.
C
Rating: 4 out of 5
Hello, the wheels are very good but they are not silent as indicated in the description. I will therefore grease them one by one to eliminate the noise. Otherwise, it is the ideal product for my cabinets.
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Response from CAUJOLLE ROUES ET ROULETTES
Thank you for your trust in your cabinets! We take note of your comment about the noise. Greasing is a good solution to smooth the movement, but if the problem persists, know that we are here to listen to you by phone (our number is at the bottom of the site) to find a solution together. Have a very good day!
S
Rating: 4 out of 5
Order meets my expectations.
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M
Rating: 4 out of 5
Compliant with expected use. Fast delivery
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E
Rating: 4 out of 5
Well received, I still need 3 identical models.
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A
Rating: 3 out of 5
No problem everything is OK. Perfectly mounted wheels...
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N
Rating: 4 out of 5
Everything arrived well, not used yet, nothing to complain about so far
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H
Rating: 4 out of 5
Nockel
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A
Rating: 4 out of 5
Nothing to report in particular. The products meet my expectations.
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