Customer reviews of CAUJOLLE ROUES ET ROULETTES

Hello,

We sincerely thank you for your feedback. We are delighted to learn that the product is in accordance with the description and your expectations, it's perfect!

However, we are sincerely sorry that your delivery experience was deplorable and annoying. We completely understand your frustration of having to call daily.

Rest assured, we have immediately provided detailed feedback to the concerned carrier so that they take the necessary measures to improve the quality of their services in your area.

For your information, we offer several delivery options on our site: DPD and Colissimo. It happens that some carriers are less efficient than others depending on geographical areas.

For your next order, we invite you to choose the other carrier available on our site. This will allow us to guarantee you a much better delivery experience.

Thank you again for your trust and we look forward to serving you again.

Best regards,
The Caujolle team

Hello,

Thank you very much for your feedback. We sincerely apologize for the inconvenience caused by the delivery not meeting our standards.

Your comment is valuable. We will forward it immediately to our designated carrier so that they can correct and enhance the quality of their service.

We assure you that we are taking note of your remark in our continuous improvement process.

The Caujolle team

Hello,

Thank you for your feedback and constructive remarks. We are sorry that you encountered difficulties during your choice, and we will take your suggestions into account to improve the information on the dimensions of the rods. Please feel free to contact us if you have any questions; we will be happy to assist you.

Best regards,
The Caujolle team

Hello,

Thank you for your very constructive feedback, and we are delighted that our team was able to meet your expectations.

However, we sincerely apologize for the delivery delay and the complications encountered with the carrier.

We have just notified our partner transport agency of this situation so that they can take immediate measures to improve the quality of their service in your area.

Your experience is essential for us to improve our processes. We hope that your order will bring you complete satisfaction.

Best regards,
The Caujolle team

Hello,

Thank you for your vigilance and for informing us about this "bulge" you noticed on the wheel.

We want to reassure you: this slight cosmetic defect has no impact on the performance, strength, or lifespan of the wheel. It is generally a small cosmetic irregularity related to the rubber molding process (the material of the tread).

This type of mark does not affect the load capacity or the quality of the rolling. You can use your wheel with complete confidence.

However, quality being our priority, if this mark were to evolve or if you encounter any problem during use, we invite you to contact us immediately. We will be here to ensure an exchange or an appropriate solution.

Best regards,
The Caujolle team

Hello,

Thank you for taking the time to share your very precise comments and we are sincerely sorry that this dolly did not meet your expectations.

We fully understand your disappointment regarding the imperfections observed. Allow us to provide some clarifications on the points you raise:

1. Burrs, finishes, and hot galvanization
You are right, burrs and rough finishes may remain on the plates. This is directly related to our manufacturing choice: hot galvanization.

This method involves dipping the dolly in a bath of molten zinc, which creates a very thick and uneven deposit compared to cold galvanization.

If the appearance is less "pretty" or less uniform, this treatment offers maximum corrosion protection and a lifespan far superior to that of a simple fine deposit. It is a technical choice aimed at robustness and longevity, rather than perfect aesthetics.

We apologize for the lack of clarity in this explanation in the product description.

2. Foot that does not touch the ground (tilt)
The fact that the wheels do not touch the ground when the dolly is at rest is a deliberate and intentional feature in the design of many professional dollies, including ours.

This slight tilt helps relieve the wheels during long storage periods (which is common for this type of tool), thus preventing their deformation and premature wear.

We understand that this may complicate the initial loading of heavy or low objects. We will evaluate how to improve ease of use while maintaining this advantage of preserving the wheels.

3. Axle and Wheel Spacing
The deliberately longer axle is not intended to make the current wheels adjustable, but to give you the possibility to install wider wheels or another type of rim in the future, if your needs evolve.

We take note of the lack of a plastic ring to compensate for the gap. Your suggestion is very relevant, and we will immediately forward it to our design office.

We understand that these technical choices, focused on longevity, do not correspond to the ergonomics you were looking for.

We are sorry not to count you among our future customers for this type of product and thank you again for these comments, which are valuable to us for improving our product sheets and the clarity of our descriptions.

Best regards,
The Caujolle team