Customer reviews of Caviar de Neuvic

Consumption date much lower than what was indicated to me over the phone. This beluga was just edible.

Perfect

The quality of the order taking was perfect and fast, the products are excellent. The customer service is very good. However, the delivery arrived 5 days after the agreed date and not at the indicated address.

I didn't know that your caviar comes from Bulgaria. I thought it came from Neuvic. So disappointed

Review already sent as a complaint: incomplete delivery, the scented candle is missing.

5* for the caviar, 1* for the delivery: 3 delays on the delivery day by Chronofresh. Delivery scheduled for Tuesday and finally realized on Friday! I was about to cancel my order. It's unfortunately almost systematic, but this is a record.

The delivery of my package was scheduled for January 10, for a birthday gift. The package was therefore shipped on the 8th. However, the delivery was rescheduled twice, without me being the origin of this request. Result: my package only arrived on January 13 without me knowing if the storage conditions - cold chain - were respected. I am disappointed.

Caviar far too salty, which spoiled the tasting.

Disappointing. Package received 7 days after the order, an email from Chronopost saying that I modified the delivery when I did not receive the initial email. Upon receipt of the products, a box of caviar filled with liquid barely filled... A message left with customer service on 26/12 and to this day no response

Disappointed with the beluga reserve, I expected better in terms of fat and aromatic complexity and length on the palate.

Problem +++ with Chronopost

Very disappointed this year. The caviar suffered from delivery, unusual texture and flavor. Shipped on 16/12 received on 22/12 after 3 days stuck waiting.

Very disappointed by the beluga but very satisfied with the oscietre R.MILLIERY

Disappointing Beluga. Still to taste your own production. Very cordial nonetheless

The order announced one day.. not arrived scheduled the next day.. not arrived .. finally here on the 3rd day.! I had it at half price at Carrefour just a stone's throw away. Too bad. Note that the delivery person was efficient and communicative.

Smoked sturgeon: randomly thick slices poorly trimmed, retaining hard layers under the skin ruining all pleasure. Chewy and unpleasant. Salmon roe: good consistency but little taste. No interest. Caviar: not yet tasted. I regret this order and will not renew it regardless of the taste of the caviar when I taste it.

Spicy caviar

Satisfied with the ordered products

Average. Important delivery delay (3 days) and a small discount of 10% to compensate.

package still not delivered a week after the agreed delivery date

client for over 10 years this is the first time we have had a problem. the BELUGA RESERVE caviar was way too SALTY the caviar had no taste according to me and my wife THIS IS FOR INFORMATION Best regards

I ordered a box of 100g and there was an offer with a box of 30g offered I only opened the box of 30g are disappointing I do not know what will be the surprise for the other box, but I will say that this tasting does not make me want to recommend this caviar too bad it was a disappointing first try

The order was not registered in the delivery list, so the product arrived 48 hours late.

Delivery under tt, postponement without explanation, product practically frozen on arrival, chronopost to be avoided!!!!

Disappointed because some products are not at all to my taste

the site is neither fluid nor reliable (information on shipping costs, promotional offers, etc.), leading to problems that customer service is unable to manage, resulting in tension and misunderstandings.

A good house but quality problems. Good quality order except for the dried out salmon slices. More seriously, on the previous order, customer service did not follow up on a purchase and complaint of totally inedible truffles (full of water).

Problem with delivery.

22/01/2024 09:30: order placed (ZFSJGYFQI or 10574, your choice!) 22/01/2024 09:37: emails from Caviar de Neuvic confirming payment and order 23/01/2024 15:19: SMS confirming delivery for 24/01 between 08:00 and 13:00 24/01/2024 12:45: SMS saying that an "event" has led to delivery being postponed to 25/01 between 08:00 and 13:00 25/01/2024 13:33: I call CdN as no delivery has been made.
25/01/2024 13h38: they call me back and my interlocutor tells me that the parcel is in Marseille. I tell her I'm astonished because the parcel doesn't have to go through Marseille to get from Dordogne to Seine Maritime.
25/01/2024 13h43: They call me back. My interlocutor tells me that the parcel is in Rouen. It will not be delivered this 25/01 25/01/2024 13h43: e-mail from Chronofresh telling me that "I have chosen" to change the delivery date! No, not me 25/01/2024 15h40: CdN opens a ticket n° 9513 following my communication of surprise at "my choice" to change the delivery date 25/01/2024 15h49: e-mail from CdN apologizing for the delay in delivery. 26/01/2024 08h04: SMS and e-mail from Chronofresh indicating a delivery on 26/01 between 12h50 and 13h50. 26/01/2024 14h15: no delivery, I call CdN. No return, the caller waited an hour because I had to be delivered within an hour of my 2pm call 26/01/204 2:45pm: I call CdN. Delivery in ½ hour!!! 26/01/2024 15h00: Chronofresh tells CdN that the parcel cannot be delivered on 26/01 as planned. Delivery is postponed to the next day by Chronofresh between 08:00 and 13:00. I ask for the invoice to be sent, as it is not available on the website. 26/01/2024 14h55: e-mail from Chronofresh with the same erroneous statement: "You have chosen to change the delivery date", which is wrong again. It's Chronofresh that doesn't keep to its multiple delivery notices and postpones, postpones, postpones... 26/01/2024 16h00: I call to ask for my invoice again. 26/01/2024 16h04: - Parcel not delivered for 4 days - Debit indicated by Paypal even though I don't have a Paypal account! What are the risks? - Debit identified in Luxembourg, a tax haven for Olma? Summary: 1. a lot of time wasted, no water 2. stuck at home for 4 mornings for nothing 3. what about the cold chain (in and out of the truck) 4. emails with false information 5. unable to send an invoice (not yet received as of 30/01)

no respect for delivery dates!

Payment not validated, even though my credit card had been debited. Without a phone call from me on the scheduled delivery day, I would never have received my order, which arrived 2 days later.

Attractive when opened, but a little disappointed by the gustatory side of this caviar, explaining my score; lacks a little flavor.

Not very easy to navigate

I had ordered this brand because the delivery date was two days after my order and it arrived later and after the day I needed it!

non-conforming order

Product too salty. Disappointed to find that this caviar comes from Bulgaria.
The delivery man demanded that I go down the street rather than deliver to my home.
Otherwise no problem with the cold.

Promotional offer not interesting given the application of shipping costs. So that was the last time.

Chronofresh does not meet its deadlines

Superb delivery, fast and well packaged

impossible to order on the site! despite having gone 2 times to the end of the order, with payment in CB, 3 days after receiving an email "your basket awaits your validation". It was necessary to order manually by telephone. However, a week later, nothing had happened either, and if I hadn't called again, since my account had been debited, I'd never have received my order in time.