The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Excellent-quality caviar, always true to itself. It is always a pleasure to open a tin with family or friends.
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Response from Caviar de Neuvic
Hello,
Thank you sincerely for your positive feedback. We are delighted that our caviar helped brighten your moments with family and friends. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team
Y
Yann M.
Rating: 4 out of 5
following a purchase from 14/09/2026
I was surprised that there was no ice pack in the package. For once I was present but normally it stays with the caretaker all day.
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Response from Caviar de Neuvic
Hello sir,
We thank you for your feedback.
To answer your question, we work with a refrigerated carrier who guarantees the respect of the cold chain between 0 and 4 °C during transport.
Under these conditions, we cannot add ice packs to our packages, as this would be counterproductive with the operation and handling of refrigerated transport.
That is why we inform our customers that upon receipt of the package, the products must be placed immediately in the refrigerator to ensure their proper preservation.
We remain at your disposal for any further questions.
Best regards,
The Caviar de Neuvic team
C
Christine S.
Rating: 4 out of 5
following a purchase from 30/08/2026
Good
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your feedback and for your rating. We are delighted that you are satisfied with your experience with us.
Best regards,
The Caviar de Neuvic team.
J
Jean-Claude M.
Rating: 1 out of 5
following a purchase from 01/09/2026
Consumption date much lower than what was indicated to me over the phone. This beluga was just edible.
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Response from Caviar de Neuvic
Hello Sir,
Thank you for your feedback.
After checking your order, we see that you benefited from our Crazy Day offer, proposed at the beginning of September.
As part of this operation, we had offered caviars with a short DDM, information that was specified on the product sheet, this offer having been implemented as part of our clearance sale.
The caviar you received was particularly well matured, it naturally presents more pronounced flavors and a more assertive character than a younger caviar.
We remain at your disposal for any further information.
Best regards,
The Caviar de Neuvic team
G
Gerard O.
Rating: 4 out of 5
following a purchase from 22/08/2026
Delivery on the day we wanted; the content in excellent condition.
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Mozos D.
Rating: 4 out of 5
following a purchase from 08/07/2026
Delay in receiving the order and the presentation when opening the tin is not the best.
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your experience and we are sincerely sorry that the delay in receiving your order and the presentation when opening the box did not meet your expectations.
Regarding delivery, we would like to clarify that delays can unfortunately be longer for orders destined for abroad. These delays are partly beyond our control and depend notably on the carrier and the constraints related to international transport.
We also take note of your comment regarding the presentation of the product when opening the box, which is an important point for us as we pay great attention to the quality of the experience offered to our customers.
Thank you for your feedback, which allows us to continue improving our services.
Sincerely,
The Caviar de Neuvic team
L
Laurence M.
Rating: 2 out of 5
following a purchase from 25/06/2026
Perfect
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your opinion. We are delighted to learn that you find our products "perfect", but we would like to understand what may have led to your rating. Please feel free to contact us directly so that we can discuss and find a solution together.
Sincerely,
The Caviar de Neuvic team
F
Frederic C.
Rating: 3 out of 5
following a purchase from 24/06/2026
The quality of the order taking was perfect and fast, the products are excellent. The customer service is very good. However, the delivery arrived 5 days after the agreed date and not at the indicated address.
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your feedback and are delighted to learn that you appreciated the quality of our products and our customer service. We take your comments regarding the delivery into account and will do our best to improve this experience in the future.
Best regards,
The Caviar de Neuvic team.
D
Don T.
Rating: 3 out of 5
following a purchase from 17/06/2026
I didn't know that your caviar comes from Bulgaria. I thought it came from Neuvic. So disappointed
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your feelings.
We are sorry to hear about your disappointment. We are indeed caviar producers in Neuvic, where we raise our sturgeons and produce our Baeri and Oscietra caviars directly on our estate.
However, some species, such as Sevruga or Beluga, are not produced in Neuvic. In order to offer our customers a wider range, we work with partner fish farms located in Europe, particularly in Bulgaria and Italy. These partners are selected with the utmost care and share the same requirements as we do regarding fish welfare, breeding quality, and know-how.
Our goal is to offer exceptional caviars, whether they come from our own production or from partner producers who meet our quality standards.
We hope that this information will help you better understand our approach and we remain at your disposal if you wish to discuss further.
Best regards,
The Caviar de Neuvic team
C
Caroline P.
Rating: 4 out of 5
following a purchase from 30/05/2026
longer delivery time but well managed in the end
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Marc T.
Rating: 3 out of 5
following a purchase from 23/05/2026
Review already sent as a complaint: incomplete delivery, the scented candle is missing.
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Response from Caviar de Neuvic
Hello sir,
We thank you for your feedback and are sorry for this disappointment.
Due to the great success of our promotional offer, the stock of free candles has unfortunately been depleted more quickly than expected. Despite all our vigilance, some orders may have been shipped without this gift.
Following your complaint email, we have nevertheless proceeded with a commercial gesture to compensate for this inconvenience.
We renew our apologies for this situation and thank you for your understanding.
Best regards,
The Caviar de Neuvic team
S
Steven G.
Rating: 4 out of 5
following a purchase from 04/05/2026
The baeri was very average, but the orcietre and the beluga were top!!
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Joséphine L.
Rating: 4 out of 5
following a purchase from 01/05/2026
The package arrived well, the expected player but with a delay.
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Adeline M.
Rating: 4 out of 5
following a purchase from 07/04/2026
Good caviar but not mind-blowing either for the price
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Response from Caviar de Neuvic
Hello,
Thank you for your review and your rating. We are glad that you enjoyed our caviar, although we understand your point of view on the quality-price ratio. Your feedback is essential to help us improve our products and services. Please feel free to share your suggestions, we would be happy to hear them.
Best regards,
The Caviar de Neuvic team
A
Alain M.
Rating: 3 out of 5
following a purchase from 23/03/2026
5* for the caviar, 1* for the delivery: 3 delays on the delivery day by Chronofresh. Delivery scheduled for Tuesday and finally realized on Friday! I was about to cancel my order. It's unfortunately almost systematic, but this is a record.
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Response from Caviar de Neuvic
Hello,
Thank you for your sincere feedback regarding your experience with our site "Caviar de Neuvic". We are delighted that you appreciated the quality of our caviar, but we sincerely regret the inconveniences caused by the delivery delays. Please be assured that we take your feedback very seriously and will work to improve our delivery service with the carrier to avoid such situations in the future.
A
Anne-Marie B.
Rating: 2 out of 5
following a purchase from 07/01/2026
The delivery of my package was scheduled for January 10, for a birthday gift. The package was therefore shipped on the 8th. However, the delivery was rescheduled twice, without me being the origin of this request. Result: my package only arrived on January 13 without me knowing if the storage conditions - cold chain - were respected. I am disappointed.
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Response from Caviar de Neuvic
Hello,
We are sincerely sorry for the delay in the delivery of your package and fully understand your disappointment, especially since it was a birthday gift.
However, we want to reassure you regarding the respect of the cold chain. We work with this carrier precisely because it ensures the maintenance of packages between 0 and 4 °C throughout the transport. Temperature readings (cold curves) are regularly taken and we are immediately alerted to any deviation, which guarantees the compliance of product storage.
After verification, the delay in delivery you experienced was due to unfavorable weather conditions, independent of our will and that of the carrier. Despite these delays, the package remained at all times in controlled temperature conditions.
We sincerely regret this setback and remain at your disposal for any further questions.
Best regards,
Customer service
.
.Jean-Pierre V.
Rating: 2 out of 5
following a purchase from 28/12/2025
Caviar far too salty, which spoiled the tasting.
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Response from Caviar de Neuvic
Hello Jean-Pierre,
Thank you for your feedback. We are sorry to hear that our caviar did not meet your expectations in terms of saltiness. Your opinion is valuable and we will review it to improve our products. Please feel free to contact us to discuss your experience further.
Best regards,
The Caviar de Neuvic team
N
Nathalie T.
Rating: 4 out of 5
following a purchase from 22/12/2025
Hello, ordered 2 boxes 30 and 50 gr the first with small dark black grains and crushed the second perfect with beautiful dark gray grains well separated and much better in taste
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Response from Caviar de Neuvic
Thank you very much for your feedback! We are delighted that the second box fully met your expectations. The differences you noticed can naturally vary from batch to batch, but we take note of your comments to continue improving the quality of our products.
Customer Service
C
Christiane J.
Rating: 4 out of 5
following a purchase from 17/12/2025
Package received quickly and in good condition. I am always satisfied with the products, but a note for this order: the jar of cisco roe was barely closed, it opened as soon as I picked it up and was tasted without delay.
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Response from Caviar de Neuvic
We are pleased that the delivery and quality of our products meet your satisfaction. We take note of your comment regarding the jar of cisco roe to give it the necessary attention.
Customer Service
A
Alexandra S.
Rating: 1 out of 5
following a purchase from 18/12/2025
Disappointing. Package received 7 days after the order, an email from Chronopost saying that I modified the delivery when I did not receive the initial email. Upon receipt of the products, a box of caviar filled with liquid barely filled... A message left with customer service on 26/12 and to this day no response
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Response from Caviar de Neuvic
Hello,
We are sincerely sorry for the inconveniences encountered and fully understand your disappointment.
After checking your order and the associated complaint, we note that the requested delivery date during the order was 20/12. Unfortunately, during the holiday season, delivery times can be extended due to the very high volume of orders.
This year, the situation was complicated by an event beyond our control: blocked roads due to farmers' protests, which caused additional disruptions in our carrier's routes.
Regarding the quality issue reported, following your call on 31/12, we explained the procedure to follow. As soon as we received the necessary elements, we forwarded your file to our quality service, which got back to us on 06/01 to address your complaint.
We sincerely regret these inconveniences and remain at your disposal for any further questions.
Best regards,
The Caviar de Neuvic team
J
Jean I.
Rating: 4 out of 5
following a purchase from 03/12/2025
The salmon is not sliced as well as last year, especially the tail of the salmon cut with the skin, no problem with the trout roe.
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Response from Caviar de Neuvic
We take note of your comments regarding the slicing of the salmon and will pass your observations to our production team. We are glad that the trout roe has fully satisfied you and hope to continue to satisfy you with your future orders.
Customer Service
B
Bernard R.
Rating: 2 out of 5
following a purchase from 16/12/2025
Disappointed with the beluga reserve, I expected better in terms of fat and aromatic complexity and length on the palate.
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your feedback. We are sorry that our beluga caviar reserve did not meet your expectations. Your feedback is valuable and helps us constantly improve the quality of our products. Please feel free to contact us directly to discuss further. We hope to have the opportunity to fully satisfy you during your next tasting.
Best regards,
The Caviar de Neuvic team
J
Jean G.
Rating: 4 out of 5
following a purchase from 04/12/2025
box with a lot of juice and not too full the rest very good
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Response from Caviar de Neuvic
Thank you very much for your feedback. The liquid you noticed in the box is natural exudate: the caviar continues to 'macerate' in this type of packaging and this is completely normal. We would be delighted if you could try our classic boxes during your next tasting, they offer a more compact presentation of the caviar.
Customer Service
J
Jean L.
Rating: 4 out of 5
following a purchase from 10/12/2025
good products
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Jeanne D.
Rating: 2 out of 5
following a purchase from 11/12/2025
Problem +++ with Chronopost
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your experience. We are sorry to hear about the difficulties encountered with Chronopost. Your satisfaction is our priority, and we are working closely with our partners to ensure optimal delivery. Please feel free to contact us directly so that we can assist you better.
Sincerely,
The Caviar de Neuvic team
H
Henri M.
Rating: 1 out of 5
following a purchase from 27/11/2025
Very disappointed this year. The caviar suffered from delivery, unusual texture and flavor. Shipped on 16/12 received on 22/12 after 3 days stuck waiting.
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Robert M.
Rating: 3 out of 5
following a purchase from 04/12/2025
Very disappointed by the beluga but very satisfied with the oscietre R.MILLIERY
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Response from Caviar de Neuvic
The taste of caviar can vary according to palates and personal preferences. We are delighted that the Osciètre pleased you and hope to continue to surprise you during your next tastings.
A
Antoine C.
Rating: 2 out of 5
following a purchase from 13/12/2025
Disappointing Beluga. Still to taste your own production. Very cordial nonetheless
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Response from Caviar de Neuvic
Hello,
Thank you for your feedback. We are sorry to hear that the Beluga caviar did not meet your expectations. Your satisfaction is our priority, and please know that we take pride in offering exceptional products from our own production. We would be delighted to introduce you to our range to prove the quality of our expertise.
Very sincerely,
The Caviar de Neuvic team
X
Xavier W.
Rating: 4 out of 5
following a purchase from 29/11/2025
Excellent delivery
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Jean-Louis P.
Rating: 4 out of 5
following a purchase from 04/12/2025
Perfect delivery
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Claude F.
Rating: 3 out of 5
following a purchase from 01/12/2025
The order announced one day.. not arrived scheduled the next day.. not arrived .. finally here on the 3rd day.! I had it at half price at Carrefour just a stone's throw away. Too bad. Note that the delivery person was efficient and communicative.
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Response from Caviar de Neuvic
Thank you for your feedback. We are sincerely sorry for the delivery delay. During the holidays, we unfortunately encountered disruptions related to strikes, which impacted a large part of our parcels. We thank you for your understanding and hope that the products still met your expectations.
Customer Service
P
Patrick D.
Rating: 4 out of 5
following a purchase from 27/11/2025
Order as expected. However, the Chronopost delivery was not made on the scheduled day without any warning message.
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Response from Caviar de Neuvic
Thank you very much for your feedback! We sincerely apologize for the delivery delay and the lack of notification. We hope that your products fully met your expectations despite this incident.
Customer Service
C
Chantal C.
Rating: 4 out of 5
following a purchase from 28/11/2025
Excellent choice, I had already ordered it last year.
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Guillaume F.
Rating: 4 out of 5
following a purchase from 24/11/2025
Good caviar not too salty. Lacks a bit of firmness in the grain.
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Response from Caviar de Neuvic
Thank you very much for your feedback! Depending on the type of caviar, the firmness of the grain can vary naturally, but we are glad you enjoyed the taste and hope to continue to surprise you during your next tastings.
Customer Service
X
Xavier G.
Rating: 1 out of 5
following a purchase from 24/11/2025
Smoked sturgeon: randomly thick slices poorly trimmed, retaining hard layers under the skin ruining all pleasure. Chewy and unpleasant. Salmon roe: good consistency but little taste. No interest. Caviar: not yet tasted. I regret this order and will not renew it regardless of the taste of the caviar when I taste it.
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our products. We would be happy to offer you a solution to enhance your experience with us. Please feel free to contact us directly.
Best regards,
The Caviar de Neuvic team
D
Domitille B.
Rating: 1 out of 5
following a purchase from 31/08/2025
Spicy caviar
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François V.
Rating: 4 out of 5
following a purchase from 20/08/2025
Ok
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Michelle A.
Rating: 1 out of 5
following a purchase from 15/07/2025
Satisfied with the ordered products
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Jean-Louis L.
Rating: 3 out of 5
following a purchase from 28/06/2025
Average. Important delivery delay (3 days) and a small discount of 10% to compensate.
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Response from Caviar de Neuvic
Hello,
Thank you for your feedback. We sincerely apologize for the delivery delay you encountered. Despite all the attention we pay to the preparation and shipping of our products, it can happen that our partner Chronofresh faces logistical unforeseen events beyond our control.
The discount to be applied aims to compensate for this inconvenience, but we understand that it may have impacted your experience. Rest assured that we remain vigilant and are doing everything possible to ensure you receive impeccable service quality.
We hope to have the pleasure of fully satisfying you with your next order.
Best regards,
The caviar customer service of Neuvic
B
Bernard P.
Rating: 1 out of 5
following a purchase from 26/06/2025
package still not delivered a week after the agreed delivery date
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Response from Caviar de Neuvic
Hello,
We are sorry for the inconveniences encountered with the delivery of your order. As soon as we noticed that the package was blocked at ChronoFresh, we immediately took all possible steps to ensure it was delivered to you. Unfortunately, as we could not obtain a precise delivery date from them, we decided to send you a second package so that you could receive your products quickly.
The difficulties encountered with ChronoFresh are unfortunately due to their organization and are beyond our control. Please be assured that we are doing everything possible for our customers to receive their products in the best conditions and within the announced deadlines.
We hope you were able to fully enjoy your tasting, and we remain at your disposal for any requests.
Best regards,
The Neuvic caviar customer service
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