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A
Rating: 4 out of 5
As expected
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Customer reviews of Caviar de Neuvic
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 489 published reviews
Summary of reviews
The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
very good product fast delivery
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A
Rating: 3 out of 5
It's not user-friendly: you have to be very careful about what you order: gram, price, etc. In addition, the delivery was cancelled without any warning. The service provider chosen to deliver is really mediocre in terms of customer relations. This is detrimental to Neuvic's image.
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Response from Caviar de Neuvic
Hello, We'd like to come back to you following the redesign of our website. This new site should make it easier for you to navigate through the ordering process. If you have any problems, please do not hesitate to contact our customer service department. We'll be delighted to advise you. Have a nice day!
A
Rating: 3 out of 5
Delivery problem that was not honoured on the date originally planned
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Response from Caviar de Neuvic
Hello, Unfortunately, our carrier Chronofresh has experienced a delay with one of their trucks and your delivery has been delayed by a day. First of all, I would like to apologize for this delay in delivery. Despite our efforts to ensure the best possible delivery, our carrier Chronofresh sometimes experiences distribution problems. Therefore, I would like to inform you that Chronofresh keeps parcels in refrigerated hubs and trucks in order to respect the cold chain. Sincerely,
A
Rating: 3 out of 5
too expensive for the quality despite the discount
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A
Rating: 4 out of 5
the site needs a little improvement. I found it difficult to understand how to take advantage of the promotion.
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A
Rating: 4 out of 5
Easy-to-use site
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A
Rating: 4 out of 5
An exceptional product
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A
Rating: 2 out of 5
Received my order after three delivery attempts. What's more, I wasn't warned that he wasn't coming to deliver on the scheduled date.
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A
Rating: 4 out of 5
Delivery on the requested date.... Well-prepared parcel....
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A
Rating: 4 out of 5
NNNN
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A
Rating: 4 out of 5
fine
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A
Rating: 3 out of 5
Little ease of navigation.
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A
Rating: 2 out of 5
the paid order didn't come, after 3 weeks I called the seller again, who told me they had a computer problem, for the deliveries, but apparently not for the collection, problem solved.
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A
Rating: 4 out of 5
Well done site but I had a problem with the discount code.
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A
Rating: 3 out of 5
problem at the time of the order at the beginning, confusion between address of invoicing and address of delivery. the parcel was delivered to the bad address, then it took one week to receive caviar at the good place. Neuvic was reagent by e-mail and present pat telephone but nothing made there has made.
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A
Rating: 1 out of 5
2 boxes ordered , 2 boxes invoiced , 1 box received !!!!! Claim already made!
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A
Rating: 3 out of 5
Caviar de Neuvic can't help it: I can't navigate, I can barely swim.
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A
Rating: 3 out of 5
Given the type of product and the amount of the order, the lack of attention during preparation is really disappointing (a product was forgotten).
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A
Rating: 4 out of 5
Nice and cosy
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A
Rating: 4 out of 5
Perfect site, clear explanation and transparency on the origins of caviar!
First purchase completely satisfied Small technical problem: as soon as you consult an article, it is automatically put in the basket. ( at least on iOS )
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First purchase completely satisfied Small technical problem: as soon as you consult an article, it is automatically put in the basket. ( at least on iOS )
A
Rating: 4 out of 5
The site is clear.
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A
Rating: 4 out of 5
As far as internet sales are concerned, I can only express my satisfaction; delivery was on time and of impeccable quality.
I had the bad idea of asking for the same conditions at the Neuvic boutique where I had gone to buy a few boxes and to find out about the "tasting cards" and there I came up against the surprising rigidity of the sales staff in charge, which led me to place my order on the internet. It's a shame........!
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I had the bad idea of asking for the same conditions at the Neuvic boutique where I had gone to buy a few boxes and to find out about the "tasting cards" and there I came up against the surprising rigidity of the sales staff in charge, which led me to place my order on the internet. It's a shame........!
A
Rating: 4 out of 5
Instinctive website, fast delivery, very good product ... but a bit expensive, and it's a shame that you can't choose your delivery day (this forced me to place my order just before the date when I could pick up the product, and not before).
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A
Rating: 4 out of 5
better communication, otherwise very good delivery and interesting product, we will try again thank you happy holidays
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Rating: 1 out of 5
No freezer blocks in the packaging, the boxes arrived at room temperature, not refrigerated. Did this affect the quality of the products?
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Rating: 4 out of 5
xxxx
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A
Rating: 4 out of 5
Fast, careful delivery. However, given the price and quantity ordered, it would have been nice if the caviar had come with a spoon.
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Rating: 4 out of 5
Site not very ergonomic but serious
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Rating: 4 out of 5
Site delivery perfect products some disappointing
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Rating: 4 out of 5
very well
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A
Rating: 1 out of 5
order incomplete, half, messages without follow-up
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A
Rating: 3 out of 5
The site is a little complex, but we quickly put our consultation in the basket and each time we come back we add the product. Otherwise perfect delivery and a delight to taste.
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A
Rating: 4 out of 5
Everything was great.
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A
Rating: 3 out of 5
Particularly the delivery, about which I've already given you my opinion. The Chronopost service I used was truly lamentable in terms of home delivery and on time as promised.
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Rating: 3 out of 5
The delivery was as we expected and went smoothly. It was the caviar itself that disappointed us.
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Rating: 4 out of 5
Top delivery
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Rating: 4 out of 5
Good, but the delivery time is too long, it's difficult to be at home all day. I had to manage to pick it up in Nantes.
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Rating: 4 out of 5
I had trouble placing the order and was immediately helped by calling the store.
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Rating: 4 out of 5
WELL
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