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A
Rating: 3 out of 5
top site , process order, good, disappointing product
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Customer reviews of Caviar de Neuvic
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 489 published reviews
Summary of reviews
The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Delivery on time and impeccable package.
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Rating: 4 out of 5
I ordered a catering kit. The photo and description are clear and complementary. A link from each product listed in the kit to the product description would be a plus.
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Rating: 4 out of 5
XXXX
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Rating: 4 out of 5
site ok, delivery ok, the rest when we have tasted
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Rating: 4 out of 5
No delivery problems.
Happy holidays Too early to note not yet tasted
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Happy holidays Too early to note not yet tasted
A
Rating: 3 out of 5
Many problems on the site to validate the order which, as a result, was shipped to an incorrect address. No re-expedition solution
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Rating: 3 out of 5
Caviar was not in chrono fresh
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A
Rating: 2 out of 5
vire appel pour fixer la date de livraison et..... delivery le lendemain !!! !
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Rating: 3 out of 5
Taste of the box so not great and impossible to close.
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Rating: 3 out of 5
not always very clear between the internet proposal and once entered in our account
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A
Rating: 4 out of 5
The delivery was supposed to take place on Friday, but was postponed to Saturday afternoon. The caviar is as excellent as ever.
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A
Rating: 4 out of 5
Good visibility of products, practical details and explanations for those unfamiliar with caviar. Very fast and reliable delivery.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
It's as good as ever
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A
Rating: 4 out of 5
Fast and refrigerated delivery after a phone call to agree on the desired date, which is very much appreciated. High quality caviar. All I have to do now is wait for the details of the Cent Club, which I requested more than 8 days ago...
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Rating: 4 out of 5
Easy to order. Finally I went to pick it up but as there was only half the order available I had to go back the next day. As the balance had not arrived, I was offered a change to my order. So everything went very well, but I don't know how things would have turned out if I hadn't gone.
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A
Rating: 4 out of 5
just a comment, I don't know how they got my phone number, I ordered through pourdebon once and directly the second time, and on my caviar neuvic account no phone number yet I received a sms...
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A
Rating: 4 out of 5
Very good organization for ordering and reception Good quality caviar
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A
Rating: 4 out of 5
Easy ordering on the website and correct delivery.
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A
Rating: 2 out of 5
lamentable chrono delivery service that forced us to wait for half a day, only to tell us at 10.50pm that delivery would not take place!!!!!!!!!!!!!!!!!
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Rating: 4 out of 5
good customer relations
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Rating: 4 out of 5
here are 2 orders apart and 2 errors on your site concerning the sender and recipient addresses. Fortunately they were rectified by your (good) care. The product is fine, and so is the customer relationship. BUT your site is NOT.
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Rating: 4 out of 5
Difficult to find the personalization on the site...Otherwise thank you for the kind attention of having enclosed a truffle butter at the end of the date.
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Rating: 4 out of 5
I'm just sorry that the courier dropped the parcel off in front of my townhouse, practically on the sidewalk! I hadn't paid any attention to the courier's e-mail the day before, asking me to let him know if I was going to be absent. But initially, I'd understood that he'd have to phone to set up the appointment, which would be more logical, especially as we're asked for a delivery date.
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Rating: 2 out of 5
I wouldn't recommend it because, although the delivery is perfect, the quality of the product is very disappointing.
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A
Rating: 3 out of 5
I ordered and received my order through "la ruche qui dit oui", order for Christmas, made and received without problem.
I visited your site at the time of ordering and have no specific opinion.
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I visited your site at the time of ordering and have no specific opinion.
A
Rating: 4 out of 5
User-friendly, interactive site
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Rating: 4 out of 5
The products are of high quality. On the other hand, there was a small problem when taking the order. I had to call because I still had no news of the order I had placed online after 5 days. Everything was quickly sorted out after a charming and efficient young woman was on the phone.
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Rating: 4 out of 5
good service
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Rating: 3 out of 5
A little disappointed with the taste of this caviar which had a little earthy taste that we hadn't had in our previous experiences. If you have any explanations, please let us know.
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Rating: 4 out of 5
Perfect as usual
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Rating: 4 out of 5
Well sent, well prepared
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Rating: 4 out of 5
I had to wait another 24 hours for delivery because my confirmation of the delivery date had not been recorded;
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Rating: 4 out of 5
well
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Rating: 4 out of 5
Easy navigation, fast delivery
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Rating: 4 out of 5
very good sales service; delivery appointment agreed by phone and kept.
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Rating: 4 out of 5
easy operation
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Rating: 4 out of 5
Easy-to-use and very clear site
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Rating: 4 out of 5
fast and courteous service, please remember to call before delivery
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