The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Hello, Thank you for your review and your superb 5-star rating! Customer satisfaction is very important to us. We are very happy to hear that your experience was perfect. We look forward to seeing you again in the future. Customer service Caviar de Neuvic
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'Patrick' L.
Rating: 5 out of 5
following a purchase from 21/12/2023
Impeccable telephone service Easy payment by bank transfer Chronofresh delivery on time as planned. Perfect freshness and, above all, impeccable quality of the product itself (oscietre caviar) - in short, the top level of know-how from this French company ... we already had vodka, now we have eggs ....
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Response from Caviar de Neuvic
Hello, Thank you very much for your glowing 5-star review! We are delighted to read that your experience with Caviar de Neuvic lived up to your expectations. Your satisfaction with the quality of our telephone service, the ease of payment, the punctuality of Chronofresh delivery, and the freshness of our products touches us deeply. We are also delighted that our Osciètre caviar has won you over with its impeccable quality. At Caviar de Neuvic, we make it a point of honor to promote French know-how, and your words encourage our entire team to continue excelling in what we do. We hope to have the pleasure of accompanying you again very soon for new exceptional tastings. Caviar de Neuvic Customer Service
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Sas Jean Louis F.
Rating: 5 out of 5
following a purchase from 20/12/2023
Unquestionable and very professional contact and responsiveness.
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Response from Caviar de Neuvic
Hello, Thank you so much for your 5-star review and your encouraging words! We're delighted that you appreciated the quality of our contact and our responsiveness. At Caviar de Neuvic, we are committed to offering impeccable service, combining professionalism and availability, to guarantee the best possible experience for our customers. Your compliments are a great reward for our team, always dedicated to meeting your needs with speed and attention. We remain at your disposal for any future requests and hope to have the pleasure of accompanying you again very soon. Caviar de Neuvic Customer Service
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Michael R.
Rating: 5 out of 5
following a purchase from 19/12/2023
a simple, intuitive site with an attractive product presentation
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We're delighted that you found our site simple and intuitive, and that the presentation of our products appealed to you. We take particular care to provide a smooth, pleasant browsing experience, with each product presented with care, so that you can easily discover our offers and make your choices with ease. Your compliments encourage us to continue in this direction, and to constantly improve our site to make it even more accessible and attractive. We hope you enjoy revisiting our site for future orders and discoveries. Caviar de Neuvic Customer Service
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Jean C.
Rating: 5 out of 5
following a purchase from 15/12/2023
RAS Professionalism
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Response from Caviar de Neuvic
Hello, Thank you for your 5-star review! We are very pleased that you enjoyed your experience with us. At Caviar de Neuvic, your satisfaction is our priority. We look forward to seeing you again in the future. Customer service Caviar de Neuvic
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Georges L.
Rating: 5 out of 5
following a purchase from 11/12/2023
fine
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Antoine C.
Rating: 5 out of 5
following a purchase from 20/12/2023
Perfect for online ordering service. Received on time, delivered with care for a tasting at Château de Bacqueville.
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Alain L.
Rating: 5 out of 5
following a purchase from 21/12/2023
As usual, impeccable service.
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Hélène D.
Rating: 5 out of 5
following a purchase from 19/12/2023
Perfect, super fresh products, delivered in record time and delicious!
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Thibaut G.
Rating: 5 out of 5
following a purchase from 19/12/2023
Good quality products! The caviar and vodka were the perfect accompaniment to our family holiday meals!
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Serge P.
Rating: 1 out of 5
following a purchase from 12/12/2023
no respect for delivery dates!
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Response from Caviar de Neuvic
Dear Sir, Thank you for your order on our website and we apologize for the problem you encountered when your order was delivered 1 day late. At this time of year, our Chronofresh carrier may be experiencing difficulties in meeting delivery deadlines due to high demand. We would like to thank you for informing us of the problem so that we can report it to our carrier's sales department. We hope that this incident will not affect your confidence in our company. Sincerely, Caviar de Neuvic customer service
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Philippe R.
Rating: 5 out of 5
following a purchase from 12/12/2023
Delivery on time. Perfectly packaged, respecting the cold chain.
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Pierre B.
Rating: 5 out of 5
following a purchase from 13/12/2023
Order arrived on time as agreed, quality products, but that's no surprise !!...
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Nathalie S.
Rating: 1 out of 5
following a purchase from 12/12/2023
Payment not validated, even though my credit card had been debited. Without a phone call from me on the scheduled delivery day, I would never have received my order, which arrived 2 days later.
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Response from Caviar de Neuvic
Thank you for placing your order on our website. We apologize for the problem you encountered with your order. We had a computer problem and your order was not sent to our logistics department for preparation. We have made our teams aware of the need to be vigilant when forwarding orders to our site. We hope that this incident will not affect your confidence in our company. Sincerely, Caviar de Neuvic Customer Service
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Ludovic C.
Rating: 5 out of 5
following a purchase from 19/12/2023
Very intuitive
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Francois B.
Rating: 5 out of 5
following a purchase from 13/12/2023
Very good for a first order. Partnership with conciergerie crédit agricole.
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André C.
Rating: 3 out of 5
following a purchase from 16/12/2023
Attractive when opened, but a little disappointed by the gustatory side of this caviar, explaining my score; lacks a little flavor.
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Danielle A.
Rating: 5 out of 5
following a purchase from 19/12/2023
Excellent as every year!
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Jean Jacques L.
Rating: 5 out of 5
following a purchase from 15/12/2023
Responsiveness, precision, accuracy, no problems at all.
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Georges M.
Rating: 5 out of 5
following a purchase from 17/12/2023
Fluctuating delivery cheek: 20th then 21st then 20th then 21st!
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Francis B.
Rating: 3 out of 5
following a purchase from 08/12/2023
Not very easy to navigate
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Response from Caviar de Neuvic
Sir, We're sorry to hear that you're having trouble navigating our website. We understand how frustrating this can be, and we're here to help you resolve this issue. In order to better understand the nature of the problems you are experiencing, could you please provide us with more details about the specific difficulties you are experiencing? For example, are you experiencing problems displaying pages, finding specific products, or other site functionality issues? We'd like to assure you that customer satisfaction is our top priority, and we'll do everything we can to resolve this issue as quickly as possible. If you wish, you can also contact us directly by phone on 05 53 80 89 57, and our customer support team will be delighted to help you. Once again, we apologize for any inconvenience caused, and thank you for informing us of this problem. We hope to be able to resolve this situation quickly and provide you with a pleasant browsing experience on our site. Caviar de Neuvic customer service
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Jean Paul A.
Rating: 5 out of 5
following a purchase from 12/12/2023
apart from the initial confusion of civility / initial postal address due to the drafting of promotional and commercial documents, perfect!
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Pascal D.
Rating: 5 out of 5
following a purchase from 05/12/2023
Very good, impeccable service, careful and attentive. I recommend it!
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Juliette B.
Rating: 5 out of 5
following a purchase from 01/12/2023
A product bought as a gift for Christmas! I hope to introduce people to caviar and French vodka!
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Therese Marie D.
Rating: 5 out of 5
following a purchase from 11/12/2023
relatively easy to find the product, but I'm not an expert
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Caroline M.
Rating: 5 out of 5
following a purchase from 07/12/2023
Very satisfied with my order, the fact of choosing the day of delivery is very practical.
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Marie Christine P.
Rating: 5 out of 5
following a purchase from 11/12/2023
Very satisfactory.
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Bertrand V.
Rating: 5 out of 5
following a purchase from 13/12/2023
clear navigation, top delivery
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Brigitte B.
Rating: 5 out of 5
following a purchase from 12/12/2023
Fast shipping in very good conditions. Always so satisfied. Thank you
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Xavier C.
Rating: 5 out of 5
following a purchase from 12/12/2023
Excellent Fast delivery
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Muriel C.
Rating: 5 out of 5
following a purchase from 12/12/2023
Very good site and fast delivery.
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Edgard T.
Rating: 5 out of 5
following a purchase from 10/12/2023
Quality products delivered in perfect conditions, on time and at the right temperature.
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Pierre F.
Rating: 1 out of 5
following a purchase from 11/12/2023
I had ordered this brand because the delivery date was two days after my order and it arrived later and after the day I needed it!
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Response from Caviar de Neuvic
Thank you for ordering from our website. We apologize for the problem you encountered with the delivery of your order. At this time of year, our carrier Chronofresh may experience difficulties in meeting delivery deadlines due to high demand. Thank you for informing us of the problem you encountered, so that we can report it to our carrier's sales department. We hope that this incident will not affect your confidence in our company. Sincerely, Caviar de Neuvic customer service
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Chantal L.
Rating: 5 out of 5
following a purchase from 22/11/2023
Delivery with perfect cool storage by appointment.
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Serge H.
Rating: 3 out of 5
following a purchase from 03/12/2023
non-conforming order
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Response from Caviar de Neuvic
Thank you for ordering from our website. We apologize for the problem you encountered with your order. Our consulting teams dealt with you on the phone at that time and we offered you a commercial gesture. I hope that this logistical problem will not affect your confidence in our company, and we have made our order preparation teams aware of the problem again. Sincerely, Caviar de Neuvic Customer Service
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Evelyne B.
Rating: 5 out of 5
following a purchase from 16/11/2023
everything was in order: order OK advance notice OK delivery time OK
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Jean-Marc E.
Rating: 5 out of 5
following a purchase from 06/12/2023
No delivery problems. On the other hand, the announcement that ended on 12/11 is not precise, since it does not indicate that the 2 advantages are concerned (use of the singular in asterisk).
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Philippe H.
Rating: 5 out of 5
following a purchase from 23/11/2023
All was well
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Christine B.
Rating: 5 out of 5
following a purchase from 06/12/2023
Very well packed. Delivery on the chosen date. Top
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Nicole H.
Rating: 3 out of 5
following a purchase from 04/12/2023
Product too salty. Disappointed to find that this caviar comes from Bulgaria.
The delivery man demanded that I go down the street rather than deliver to my home.
Otherwise no problem with the cold.
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