The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
On-time delivery with Chronofresh. Perfect. Now to taste.
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Response from Caviar de Neuvic
Thank you very much for your feedback! We hope you fully enjoy the product during your tasting and would love to hear your opinion afterwards.
Caviar de Neuvic Customer Service
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Marie-Paule P.
Rating: 5 out of 5
following a purchase from 20/11/2025
Delivery made on the requested date, merchandise impeccably packaged.
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Response from Caviar de Neuvic
Thank you very much for your feedback! We are delighted that your experience was pleasing and we would love to hear your opinion afterwards.
Caviar de Neuvic Customer Service
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Christelle L.
Rating: 5 out of 5
following a purchase from 01/12/2025
perfect
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Odile B.
Rating: 5 out of 5
following a purchase from 01/12/2025
Very good reception on the phone for taking the order. Perfect for delivery. Everything is OK.
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Thierry C.
Rating: 5 out of 5
following a purchase from 29/11/2025
Delivery as expected
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Sylvie B.
Rating: 5 out of 5
following a purchase from 02/12/2025
Good communication
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Christophe B.
Rating: 5 out of 5
following a purchase from 27/11/2025
Impeccable service
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Serge L.
Rating: 5 out of 5
following a purchase from 03/12/2025
Fast delivery and impeccable packaging! Quality products... I recommend! Merry Christmas....
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Response from Caviar de Neuvic
Thank you very much for your feedback! We are delighted that you liked our products and hope to see you very soon for new tastings.
Caviar de Neuvic Customer Service
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Jerome B.
Rating: 5 out of 5
following a purchase from 28/11/2025
The ordered caviar arrived in excellent condition.
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Bernard G.
Rating: 5 out of 5
following a purchase from 02/12/2025
Excellent - experience to repeat
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Sas Jean Louis F.
Rating: 5 out of 5
following a purchase from 21/11/2025
The kindness, dedication, and responsiveness of the Caviar de Neuvic team is exemplary! ... many, having a storefront, would do well to take inspiration from it ... bravo and a big thank you to all of you!!!
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Response from Caviar de Neuvic
A big thank you for your encouraging words! The entire team is delighted to know that our commitment and responsiveness have satisfied you. Your compliments warm our hearts and motivate us to continue in this spirit.
Caviar de Neuvic Customer Service
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Philippe H.
Rating: 5 out of 5
following a purchase from 07/11/2025
Perfect
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Michèle B.
Rating: 5 out of 5
following a purchase from 01/12/2025
Very good
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Pierre-Marie B.
Rating: 5 out of 5
following a purchase from 30/11/2025
Very satisfied, as every year, with the quality of the products and the preparation of my order. Just a downside but Caviar de Neuvic is not responsible, Chronofresh does a bit as they please, and changes the delivery dates as they see fit.
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Response from Caviar de Neuvic
Thank you very much for your loyalty! We are delighted that the quality of our products and the preparation of your order give you complete satisfaction. We take note of your comment regarding Chronofresh and understand the inconvenience caused.
Caviar de Neuvic Customer Service
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Ghislaine E.
Rating: 5 out of 5
following a purchase from 27/11/2025
PERFECT, I HAVE ALREADY PLACED ANOTHER ORDER :)
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Response from Caviar de Neuvic
Thank you very much for your loyalty! We are delighted to accompany you again in your tastings and hope that this order will please you just as much.
Caviar de Neuvic Customer Service
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Claude F.
Rating: 3 out of 5
following a purchase from 01/12/2025
The order announced one day.. not arrived scheduled the next day.. not arrived .. finally here on the 3rd day.! I had it at half price at Carrefour just a stone's throw away. Too bad. Note that the delivery person was efficient and communicative.
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Response from Caviar de Neuvic
Thank you for your feedback. We are sincerely sorry for the delivery delay. During the holidays, we unfortunately encountered disruptions related to strikes, which impacted a large part of our parcels. We thank you for your understanding and hope that the products still met your expectations.
Customer Service
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Annie G.
Rating: 5 out of 5
following a purchase from 24/11/2025
Excellent service
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Gilbert C.
Rating: 5 out of 5
following a purchase from 30/11/2025
Great product that will enhance the celebrations
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Muriel M.
Rating: 5 out of 5
following a purchase from 29/11/2025
Always a very good quality price ratio.
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Jean-Louis S.
Rating: 5 out of 5
following a purchase from 01/12/2025
As for the order, it's great, fast, serious, etc... but regarding the quality of the ordered products, I don't know because it's a gift for Fabrice for Christmas.
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Response from Caviar de Neuvic
Thank you very much for your feedback! We are delighted that the order and delivery have fully satisfied you. We hope that Fabrice will fully appreciate the products given for Christmas!
The Customer Service of Caviar de Neuvic
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Mickael M.
Rating: 5 out of 5
following a purchase from 28/11/2025
Great, everything went well, we are delighted!! A thousand thanks to everyone, we can't wait to taste our delicious caviar!!
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Response from Caviar de Neuvic
Thank you very much for your feedback! We are delighted that you liked our products and hope to see you very soon for new tastings.
Caviar de Neuvic Customer Service
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Jean-Guy E.
Rating: 5 out of 5
following a purchase from 29/11/2025
Perfect, as usual, only Chronofresh could improve on the choice of delivery times.
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Response from Caviar de Neuvic
Thank you very much for your loyalty and enthusiasm! We are delighted that the delivery and our products continue to satisfy you with each order.
Caviar de Neuvic Customer Service
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Bernard J.
Rating: 5 out of 5
following a purchase from 28/11/2025
Speed and security of delivery. I will taste the caviar on December 24.
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Jean-Claude C.
Rating: 5 out of 5
following a purchase from 28/11/2025
great
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Virginie W.
Rating: 5 out of 5
following a purchase from 25/11/2025
Great nothing to complain about
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Madeleine L.
Rating: 5 out of 5
following a purchase from 26/11/2025
Excellent
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Danielle B.
Rating: 5 out of 5
following a purchase from 25/11/2025
Always excellent. I recommend this site for the quality of the products. Fast and careful delivery.
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Jean-Marc S.
Rating: 5 out of 5
following a purchase from 25/11/2025
Good
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Sylvie G.
Rating: 5 out of 5
following a purchase from 26/11/2025
Fast delivery and impeccable packaging
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Maryse J.
Rating: 5 out of 5
following a purchase from 25/11/2025
Perfect
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Philippe J.
Rating: 5 out of 5
following a purchase from 25/11/2025
Satisfied with my order
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Cecile G.
Rating: 5 out of 5
following a purchase from 23/11/2025
Perfect packaging, delivery time respected.
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Marie Suzanne S.
Rating: 5 out of 5
following a purchase from 25/11/2025
Excellent but I prefer Oscietra or Beluga...
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Response from Caviar de Neuvic
Thank you very much for your feedback! Every palate is different, and we are glad that you enjoyed our products. We hope to continue to surprise you during your next tastings.
Caviar de Neuvic Customer Service
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Nathalie M.
Rating: 5 out of 5
following a purchase from 25/11/2025
Excellent products. Fast and refrigerated delivery. Everything goes very well with each order. Thank you!
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Response from Caviar de Neuvic
Thank you very much for your loyalty and enthusiasm! We are delighted that the delivery and our products continue to satisfy you with each order.
Caviar de Neuvic Customer Service
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Catherine L.
Rating: 5 out of 5
following a purchase from 25/11/2025
Delicious high-quality caviar that I order regularly. Perfect delivery. Must try!
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Marie-Andrée N.
Rating: 5 out of 5
following a purchase from 23/11/2025
I haven't tasted the caviar yet.
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Robert T.
Rating: 5 out of 5
following a purchase from 24/11/2025
Delicious
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Xavier G.
Rating: 1 out of 5
following a purchase from 24/11/2025
Smoked sturgeon: randomly thick slices poorly trimmed, retaining hard layers under the skin ruining all pleasure. Chewy and unpleasant. Salmon roe: good consistency but little taste. No interest. Caviar: not yet tasted. I regret this order and will not renew it regardless of the taste of the caviar when I taste it.
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our products. We would be happy to offer you a solution to enhance your experience with us. Please feel free to contact us directly.
Best regards,
The Caviar de Neuvic team
J
Jean Francois T.
Rating: 5 out of 5
following a purchase from 24/11/2025
Good value for money; we will repeat the experience.
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Yann M.
Rating: 5 out of 5
following a purchase from 23/11/2025
Excellent caviar - very happy to have discovered this brand with the BF promotion. However, the Truffle is to AVOID. 7 small calibrated pieces for 150g that have absolutely no taste, not even a smell... I even threw away the second 150g package, as even infused, it remains as elegant as wood. So CAVIAR yes (I even recommended it a second time) TRUFFLES no
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your flattering review regarding our caviar, as well as for your valuable feedback on the truffle. We are delighted that you appreciated our caviar product and have noted your comments on the truffle, which will help us improve our offering. Please feel free to share your impressions during your next order.
Best regards,
The Caviar de Neuvic team
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