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Rating: 1 out of 5
Misleading promotion policy
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Customer reviews of Caviar de Neuvic
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 489 published reviews
Summary of reviews
The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Reviews 1, 2 and 3 stars
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Rating: 2 out of 5
Impossible to make the reservation by internet I had to phone to place the order and on top of that you forgot the 2 mother of pearl spoons!!!
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Rating: 3 out of 5
totally disorganized delivery
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Rating: 3 out of 5
delivery not made on the day of the appointment . Made the next day without prior notice. Being away, I had to improvise a reception to avoid a 3-day postponement. I'm not sure that the cold chain was respected, especially as these were scorching hot days.
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Rating: 3 out of 5
The service is perfect, but I haven't received the mother-of-pearl spoons. Could you please send them to me. As for the rest, nothing to say.
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Rating: 1 out of 5
Catastrophic delivery: parcel left for no reason in the entrance of the building without any contact from the deliveryman with me! Scandalous
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Rating: 2 out of 5
THERE MAY BE PROBLEMS, WE TRY TO CATCH THE UNHAPPY CUSTOMER, BUT WE DON'T SEND HIM ADVERTISING.
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Response from Caviar de Neuvic
Hello, Unfortunately, our carrier has experienced a delay with one of their trucks and your delivery has been delayed. First of all, I would like to apologize for this delay in delivery. Despite our efforts to guarantee the best possible delivery, our carrier Chronofresh sometimes experiences distribution problems. I would like to inform you that Chronofresh keeps parcels in refrigerated hubs and trucks in order to respect the cold chain. To ensure this, if you wish, we can ask for the temperature curves of your parcel to be tracked. To assure you of this, if you wish, we can ask for the temperature curves of your parcel to be tracked. If you allow us to do so, we will contact you shortly by email for a commercial gesture. Best regards,
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Rating: 3 out of 5
Delivery problem with chronofresh.
Too bad ...
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Rating: 2 out of 5
A series of errors or absent-mindedness! After placing my order, having mentioned my wish to include gift bags, an operator called me back, saying that she was making sure. On receiving the parcel, I noted that only one copy was enclosed and called the after-sales service, who told me that they would call me back! With no news after two days, I called back and was told that the necessary would be done... To be continued! I'm waiting and hope I won't have to call again.
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Response from Caviar de Neuvic
Hello, sorry for the misunderstanding around these exchanges. As agreed together, we then sent the bags. We will think to offer this kind of products more easily on our website. Hoping nevertheless that the bags have brought you satisfaction.
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Rating: 2 out of 5
On the site it is mentioned that for caviar osciètre short DDM qu'elle was two months guaranteed (still present on the site this day 29/09 the young woman doubted the phone to contact and told me it was good. In fact ordered on 20/09 DDM on the box 17/10/21! Not happy at all, hard to believe that such a DDM guarantee is left unfulfilled.
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Response from Caviar de Neuvic
Hello Madam, We apologize for this error in the preparation of your order. Indeed, the short DDM of your osciètre caviar was 3 weeks whereas we commit ourselves to a minimum of 2 months. I will send you an email with a commercial gesture of compensation. We wish you a pleasant day.
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Rating: 1 out of 5
Very disappointed with the order! I called you, I'm still waiting for your call back. I promise.
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Response from Caviar de Neuvic
Hello, Following our telephone discussion, we will do our utmost to ensure that the "caviar sélection" range is better differentiated from the "caviar du Domaine" range. Have a nice day!
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Rating: 3 out of 5
It's not user-friendly: you have to be very careful about what you order: gram, price, etc. In addition, the delivery was cancelled without any warning. The service provider chosen to deliver is really mediocre in terms of customer relations. This is detrimental to Neuvic's image.
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Response from Caviar de Neuvic
Hello, We'd like to come back to you following the redesign of our website. This new site should make it easier for you to navigate through the ordering process. If you have any problems, please do not hesitate to contact our customer service department. We'll be delighted to advise you. Have a nice day!
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Rating: 3 out of 5
Delivery problem that was not honoured on the date originally planned
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Response from Caviar de Neuvic
Hello, Unfortunately, our carrier Chronofresh has experienced a delay with one of their trucks and your delivery has been delayed by a day. First of all, I would like to apologize for this delay in delivery. Despite our efforts to ensure the best possible delivery, our carrier Chronofresh sometimes experiences distribution problems. Therefore, I would like to inform you that Chronofresh keeps parcels in refrigerated hubs and trucks in order to respect the cold chain. Sincerely,
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Rating: 3 out of 5
too expensive for the quality despite the discount
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Rating: 2 out of 5
Received my order after three delivery attempts. What's more, I wasn't warned that he wasn't coming to deliver on the scheduled date.
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Rating: 3 out of 5
Little ease of navigation.
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Rating: 2 out of 5
the paid order didn't come, after 3 weeks I called the seller again, who told me they had a computer problem, for the deliveries, but apparently not for the collection, problem solved.
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Rating: 3 out of 5
problem at the time of the order at the beginning, confusion between address of invoicing and address of delivery. the parcel was delivered to the bad address, then it took one week to receive caviar at the good place. Neuvic was reagent by e-mail and present pat telephone but nothing made there has made.
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Rating: 1 out of 5
2 boxes ordered , 2 boxes invoiced , 1 box received !!!!! Claim already made!
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Rating: 3 out of 5
Caviar de Neuvic can't help it: I can't navigate, I can barely swim.
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Rating: 3 out of 5
Given the type of product and the amount of the order, the lack of attention during preparation is really disappointing (a product was forgotten).
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Rating: 1 out of 5
No freezer blocks in the packaging, the boxes arrived at room temperature, not refrigerated. Did this affect the quality of the products?
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Rating: 1 out of 5
order incomplete, half, messages without follow-up
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Rating: 3 out of 5
The site is a little complex, but we quickly put our consultation in the basket and each time we come back we add the product. Otherwise perfect delivery and a delight to taste.
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Rating: 3 out of 5
Particularly the delivery, about which I've already given you my opinion. The Chronopost service I used was truly lamentable in terms of home delivery and on time as promised.
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Rating: 3 out of 5
The delivery was as we expected and went smoothly. It was the caviar itself that disappointed us.
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Rating: 3 out of 5
top site , process order, good, disappointing product
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Rating: 3 out of 5
Many problems on the site to validate the order which, as a result, was shipped to an incorrect address. No re-expedition solution
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Rating: 3 out of 5
Caviar was not in chrono fresh
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Rating: 2 out of 5
vire appel pour fixer la date de livraison et..... delivery le lendemain !!! !
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Rating: 3 out of 5
Taste of the box so not great and impossible to close.
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Rating: 3 out of 5
not always very clear between the internet proposal and once entered in our account
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Rating: 2 out of 5
lamentable chrono delivery service that forced us to wait for half a day, only to tell us at 10.50pm that delivery would not take place!!!!!!!!!!!!!!!!!
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Rating: 2 out of 5
I wouldn't recommend it because, although the delivery is perfect, the quality of the product is very disappointing.
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Rating: 3 out of 5
I ordered and received my order through "la ruche qui dit oui", order for Christmas, made and received without problem.
I visited your site at the time of ordering and have no specific opinion.
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I visited your site at the time of ordering and have no specific opinion.
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Rating: 3 out of 5
A little disappointed with the taste of this caviar which had a little earthy taste that we hadn't had in our previous experiences. If you have any explanations, please let us know.
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Rating: 3 out of 5
The delivery didn't go very well and caused problems for the person for whom the products were intended.
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Rating: 3 out of 5
Fine
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Rating: 3 out of 5
I'm not a connoisseur, but two months apart I ordered the same caviar from you. The first time it was really excellent, whereas lately, and I say this cautiously as I don't necessarily have an infallible taste, I didn't like it very much and it even seemed to have a very slight vase aftertaste. I'm embarrassed to admit this to you as I'm sure you take the greatest care with your product.
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Rating: 1 out of 5
2 consecutive problems with delivery and missing product. This was my second order with you, but following these incidents which led me to cancel, I will no longer recommend you.
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