Customer reviews of Caviar de Neuvic

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 1 489 published reviews
5 1 237 83% 4 163 11% 3 47 3% 2 20 1% 1 22 1%

Summary of reviews

The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.

Reviews 1, 2 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2017
hello i sent an email about a month ago without any news from you. the 1st tin of caviar was not good, the taste was acid and not good while the 2nd tin was succulent.
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Response from Caviar de Neuvic
Further to your first e-mail, we would first like to apologize. We have passed on your comment to our quality department, who have not noticed any other remarks about this batch of caviar. We apologize for this inconvenience, and hope that the second box has been suitable for you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2018
site could certainly be improved
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Response from Caviar de Neuvic
We're working on it right now!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2017
details of origin and payment card to be improved
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Response from Caviar de Neuvic
We're working on improvements to the website, thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2017
Beluga bof
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Response from Caviar de Neuvic
We're sorry the Beluga wasn't to your liking. We hope you enjoyed the Osciètre caviar from our selection.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2017
Good, but the promotional offers could be clearer.
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Response from Caviar de Neuvic
Thanks for your feedback, we're working on it right now!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2017
The delivery service needs to be reviewed: it is imperative to be there but with an amplitude of 4 h it is necessary to take a day off work! in addition 2 days in a row since the 1st day no delivery and warned at the last moment.moreover the product was not in a cooler.
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Response from Caviar de Neuvic
Hello, we're sorry about this delivery problem. Our Chronofresh carrier specializes in the delivery of fresh products. Refrigerated deliveries respect the cold chain until they reach your home. If you wish, we can provide you with the temperature curve of the parcel. As for the time of delivery, unfortunately our carrier cannot guarantee a precise time of arrival. That's why we recommend our customers to be at home in the morning.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2017
delivery time not respected
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Response from Caviar de Neuvic
After reviewing your order and delivery, we apologize and understand your dissatisfaction. We will also take into account the relevance of your comment. Until now, we did not send parcels to the post office on Fridays. As Monday January 1 was a public holiday, your parcel left our warehouses on January 2 and arrived at its destination on January 4.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2017
Site not very explicit. I had to phone to get some explanations. I would have appreciated more details about the taste and why not suggest another alternative. Obvious lack of advice. CM
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Response from Caviar de Neuvic
Hello, thank you for your constructive comment. We are currently working on improving our website and product information sheets. We'll take your comment into account. Thank you very much.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2017
Pretty well designed
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Response from Caviar de Neuvic
Thank you very much! We hope you enjoyed the Baeri Signature Caviar and Caviar Butter.
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