The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Excellent-quality caviar, always true to itself. It is always a pleasure to open a tin with family or friends.
Translated reviews
Response from Caviar de Neuvic
Hello,
Thank you sincerely for your positive feedback. We are delighted that our caviar helped brighten your moments with family and friends. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team
Y
Yann M.
Rating: 4 out of 5
following a purchase from 14/09/2026
I was surprised that there was no ice pack in the package. For once I was present but normally it stays with the caretaker all day.
Translated reviews
Response from Caviar de Neuvic
Hello sir,
We thank you for your feedback.
To answer your question, we work with a refrigerated carrier who guarantees the respect of the cold chain between 0 and 4 °C during transport.
Under these conditions, we cannot add ice packs to our packages, as this would be counterproductive with the operation and handling of refrigerated transport.
That is why we inform our customers that upon receipt of the package, the products must be placed immediately in the refrigerator to ensure their proper preservation.
We remain at your disposal for any further questions.
Best regards,
The Caviar de Neuvic team
C
Christine S.
Rating: 4 out of 5
following a purchase from 30/08/2026
Good
Translated reviews
Response from Caviar de Neuvic
Hello,
We sincerely thank you for your feedback and for your rating. We are delighted that you are satisfied with your experience with us.
Best regards,
The Caviar de Neuvic team.
J
Jean-Claude M.
Rating: 1 out of 5
following a purchase from 01/09/2026
Consumption date much lower than what was indicated to me over the phone. This beluga was just edible.
Translated reviews
Response from Caviar de Neuvic
Hello Sir,
Thank you for your feedback.
After checking your order, we see that you benefited from our Crazy Day offer, proposed at the beginning of September.
As part of this operation, we had offered caviars with a short DDM, information that was specified on the product sheet, this offer having been implemented as part of our clearance sale.
The caviar you received was particularly well matured, it naturally presents more pronounced flavors and a more assertive character than a younger caviar.
We remain at your disposal for any further information.
Best regards,
The Caviar de Neuvic team
G
Gerard O.
Rating: 4 out of 5
following a purchase from 22/08/2026
Delivery on the day we wanted; the content in excellent condition.
Translated reviews
M
Mozos D.
Rating: 4 out of 5
following a purchase from 08/07/2026
Delay in receiving the order and the presentation when opening the tin is not the best.
Translated reviews
Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your experience and we are sincerely sorry that the delay in receiving your order and the presentation when opening the box did not meet your expectations.
Regarding delivery, we would like to clarify that delays can unfortunately be longer for orders destined for abroad. These delays are partly beyond our control and depend notably on the carrier and the constraints related to international transport.
We also take note of your comment regarding the presentation of the product when opening the box, which is an important point for us as we pay great attention to the quality of the experience offered to our customers.
Thank you for your feedback, which allows us to continue improving our services.
Sincerely,
The Caviar de Neuvic team
L
Laurence M.
Rating: 2 out of 5
following a purchase from 25/06/2026
Perfect
Translated reviews
Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your opinion. We are delighted to learn that you find our products "perfect", but we would like to understand what may have led to your rating. Please feel free to contact us directly so that we can discuss and find a solution together.
Sincerely,
The Caviar de Neuvic team
C
Caroline P.
Rating: 4 out of 5
following a purchase from 30/05/2026
longer delivery time but well managed in the end
Translated reviews
S
Steven G.
Rating: 4 out of 5
following a purchase from 04/05/2026
The baeri was very average, but the orcietre and the beluga were top!!
Translated reviews
J
Joséphine L.
Rating: 4 out of 5
following a purchase from 01/05/2026
The package arrived well, the expected player but with a delay.
Translated reviews
A
Adeline M.
Rating: 4 out of 5
following a purchase from 07/04/2026
Good caviar but not mind-blowing either for the price
Translated reviews
Response from Caviar de Neuvic
Hello,
Thank you for your review and your rating. We are glad that you enjoyed our caviar, although we understand your point of view on the quality-price ratio. Your feedback is essential to help us improve our products and services. Please feel free to share your suggestions, we would be happy to hear them.
Best regards,
The Caviar de Neuvic team
A
Anne-Marie B.
Rating: 2 out of 5
following a purchase from 07/01/2026
The delivery of my package was scheduled for January 10, for a birthday gift. The package was therefore shipped on the 8th. However, the delivery was rescheduled twice, without me being the origin of this request. Result: my package only arrived on January 13 without me knowing if the storage conditions - cold chain - were respected. I am disappointed.
Translated reviews
Response from Caviar de Neuvic
Hello,
We are sincerely sorry for the delay in the delivery of your package and fully understand your disappointment, especially since it was a birthday gift.
However, we want to reassure you regarding the respect of the cold chain. We work with this carrier precisely because it ensures the maintenance of packages between 0 and 4 °C throughout the transport. Temperature readings (cold curves) are regularly taken and we are immediately alerted to any deviation, which guarantees the compliance of product storage.
After verification, the delay in delivery you experienced was due to unfavorable weather conditions, independent of our will and that of the carrier. Despite these delays, the package remained at all times in controlled temperature conditions.
We sincerely regret this setback and remain at your disposal for any further questions.
Best regards,
Customer service
.
.Jean-Pierre V.
Rating: 2 out of 5
following a purchase from 28/12/2025
Caviar far too salty, which spoiled the tasting.
Translated reviews
Response from Caviar de Neuvic
Hello Jean-Pierre,
Thank you for your feedback. We are sorry to hear that our caviar did not meet your expectations in terms of saltiness. Your opinion is valuable and we will review it to improve our products. Please feel free to contact us to discuss your experience further.
Best regards,
The Caviar de Neuvic team
N
Nathalie T.
Rating: 4 out of 5
following a purchase from 22/12/2025
Hello, ordered 2 boxes 30 and 50 gr the first with small dark black grains and crushed the second perfect with beautiful dark gray grains well separated and much better in taste
Translated reviews
Response from Caviar de Neuvic
Thank you very much for your feedback! We are delighted that the second box fully met your expectations. The differences you noticed can naturally vary from batch to batch, but we take note of your comments to continue improving the quality of our products.
Customer Service
C
Christiane J.
Rating: 4 out of 5
following a purchase from 17/12/2025
Package received quickly and in good condition. I am always satisfied with the products, but a note for this order: the jar of cisco roe was barely closed, it opened as soon as I picked it up and was tasted without delay.
Translated reviews
Response from Caviar de Neuvic
We are pleased that the delivery and quality of our products meet your satisfaction. We take note of your comment regarding the jar of cisco roe to give it the necessary attention.
Customer Service
A
Alexandra S.
Rating: 1 out of 5
following a purchase from 18/12/2025
Disappointing. Package received 7 days after the order, an email from Chronopost saying that I modified the delivery when I did not receive the initial email. Upon receipt of the products, a box of caviar filled with liquid barely filled... A message left with customer service on 26/12 and to this day no response
Translated reviews
Response from Caviar de Neuvic
Hello,
We are sincerely sorry for the inconveniences encountered and fully understand your disappointment.
After checking your order and the associated complaint, we note that the requested delivery date during the order was 20/12. Unfortunately, during the holiday season, delivery times can be extended due to the very high volume of orders.
This year, the situation was complicated by an event beyond our control: blocked roads due to farmers' protests, which caused additional disruptions in our carrier's routes.
Regarding the quality issue reported, following your call on 31/12, we explained the procedure to follow. As soon as we received the necessary elements, we forwarded your file to our quality service, which got back to us on 06/01 to address your complaint.
We sincerely regret these inconveniences and remain at your disposal for any further questions.
Best regards,
The Caviar de Neuvic team
J
Jean I.
Rating: 4 out of 5
following a purchase from 03/12/2025
The salmon is not sliced as well as last year, especially the tail of the salmon cut with the skin, no problem with the trout roe.
Translated reviews
Response from Caviar de Neuvic
We take note of your comments regarding the slicing of the salmon and will pass your observations to our production team. We are glad that the trout roe has fully satisfied you and hope to continue to satisfy you with your future orders.
Customer Service
B
Bernard R.
Rating: 2 out of 5
following a purchase from 16/12/2025
Disappointed with the beluga reserve, I expected better in terms of fat and aromatic complexity and length on the palate.
Translated reviews
Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your feedback. We are sorry that our beluga caviar reserve did not meet your expectations. Your feedback is valuable and helps us constantly improve the quality of our products. Please feel free to contact us directly to discuss further. We hope to have the opportunity to fully satisfy you during your next tasting.
Best regards,
The Caviar de Neuvic team
J
Jean G.
Rating: 4 out of 5
following a purchase from 04/12/2025
box with a lot of juice and not too full the rest very good
Translated reviews
Response from Caviar de Neuvic
Thank you very much for your feedback. The liquid you noticed in the box is natural exudate: the caviar continues to 'macerate' in this type of packaging and this is completely normal. We would be delighted if you could try our classic boxes during your next tasting, they offer a more compact presentation of the caviar.
Customer Service
J
Jean L.
Rating: 4 out of 5
following a purchase from 10/12/2025
good products
Translated reviews
J
Jeanne D.
Rating: 2 out of 5
following a purchase from 11/12/2025
Problem +++ with Chronopost
Translated reviews
Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your experience. We are sorry to hear about the difficulties encountered with Chronopost. Your satisfaction is our priority, and we are working closely with our partners to ensure optimal delivery. Please feel free to contact us directly so that we can assist you better.
Sincerely,
The Caviar de Neuvic team
H
Henri M.
Rating: 1 out of 5
following a purchase from 27/11/2025
Very disappointed this year. The caviar suffered from delivery, unusual texture and flavor. Shipped on 16/12 received on 22/12 after 3 days stuck waiting.
Translated reviews
A
Antoine C.
Rating: 2 out of 5
following a purchase from 13/12/2025
Disappointing Beluga. Still to taste your own production. Very cordial nonetheless
Translated reviews
Response from Caviar de Neuvic
Hello,
Thank you for your feedback. We are sorry to hear that the Beluga caviar did not meet your expectations. Your satisfaction is our priority, and please know that we take pride in offering exceptional products from our own production. We would be delighted to introduce you to our range to prove the quality of our expertise.
Very sincerely,
The Caviar de Neuvic team
X
Xavier W.
Rating: 4 out of 5
following a purchase from 29/11/2025
Excellent delivery
Translated reviews
J
Jean-Louis P.
Rating: 4 out of 5
following a purchase from 04/12/2025
Perfect delivery
Translated reviews
P
Patrick D.
Rating: 4 out of 5
following a purchase from 27/11/2025
Order as expected. However, the Chronopost delivery was not made on the scheduled day without any warning message.
Translated reviews
Response from Caviar de Neuvic
Thank you very much for your feedback! We sincerely apologize for the delivery delay and the lack of notification. We hope that your products fully met your expectations despite this incident.
Customer Service
C
Chantal C.
Rating: 4 out of 5
following a purchase from 28/11/2025
Excellent choice, I had already ordered it last year.
Translated reviews
G
Guillaume F.
Rating: 4 out of 5
following a purchase from 24/11/2025
Good caviar not too salty. Lacks a bit of firmness in the grain.
Translated reviews
Response from Caviar de Neuvic
Thank you very much for your feedback! Depending on the type of caviar, the firmness of the grain can vary naturally, but we are glad you enjoyed the taste and hope to continue to surprise you during your next tastings.
Customer Service
X
Xavier G.
Rating: 1 out of 5
following a purchase from 24/11/2025
Smoked sturgeon: randomly thick slices poorly trimmed, retaining hard layers under the skin ruining all pleasure. Chewy and unpleasant. Salmon roe: good consistency but little taste. No interest. Caviar: not yet tasted. I regret this order and will not renew it regardless of the taste of the caviar when I taste it.
Translated reviews
Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our products. We would be happy to offer you a solution to enhance your experience with us. Please feel free to contact us directly.
Best regards,
The Caviar de Neuvic team
D
Domitille B.
Rating: 1 out of 5
following a purchase from 31/08/2025
Spicy caviar
Translated reviews
F
François V.
Rating: 4 out of 5
following a purchase from 20/08/2025
Ok
Translated reviews
M
Michelle A.
Rating: 1 out of 5
following a purchase from 15/07/2025
Satisfied with the ordered products
Translated reviews
B
Bernard P.
Rating: 1 out of 5
following a purchase from 26/06/2025
package still not delivered a week after the agreed delivery date
Translated reviews
Response from Caviar de Neuvic
Hello,
We are sorry for the inconveniences encountered with the delivery of your order. As soon as we noticed that the package was blocked at ChronoFresh, we immediately took all possible steps to ensure it was delivered to you. Unfortunately, as we could not obtain a precise delivery date from them, we decided to send you a second package so that you could receive your products quickly.
The difficulties encountered with ChronoFresh are unfortunately due to their organization and are beyond our control. Please be assured that we are doing everything possible for our customers to receive their products in the best conditions and within the announced deadlines.
We hope you were able to fully enjoy your tasting, and we remain at your disposal for any requests.
Best regards,
The Neuvic caviar customer service
A
Andre D.
Rating: 1 out of 5
following a purchase from 16/06/2025
client for over 10 years this is the first time we have had a problem. the BELUGA RESERVE caviar was way too SALTY the caviar had no taste according to me and my wife THIS IS FOR INFORMATION Best regards
Translated reviews
Response from Caviar de Neuvic
Hello,
Thank you for your loyalty and your feedback. We are sincerely sorry to hear that your experience with the Beluga Reserve caviar did not meet your expectations. Your satisfaction is our priority, and we take your comment very seriously. Please do not hesitate to contact us directly so we can discuss this.
Best regards,
The Caviar de Neuvic team
A
Annie C.
Rating: 2 out of 5
following a purchase from 07/01/2025
I ordered a box of 100g and there was an offer with a box of 30g offered I only opened the box of 30g are disappointing I do not know what will be the surprise for the other box, but I will say that this tasting does not make me want to recommend this caviar too bad it was a disappointing first try
Translated reviews
P
Patricia P.
Rating: 2 out of 5
following a purchase from 23/12/2024
The order was not registered in the delivery list, so the product arrived 48 hours late.
Translated reviews
Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your experience with us. We are very sorry for the inconvenience caused by the delay in your delivery.
After verification, it appears that your order was not correctly recorded in the delivery listing. We will be reinforcing our internal processes to prevent this type of error recurring in the future.
Your satisfaction is our priority, and we remain at your disposal should you have any questions or require further assistance.
Yours faithfully
Caviar de Neuvic Customer Service
J
Jean Luc B.
Rating: 4 out of 5
following a purchase from 04/12/2024
Caviar yes the rest not useful
Translated reviews
Response from Caviar de Neuvic
Hello,
Thank you for your feedback. We are delighted that our caviar has met your expectations. As for our other products, we have taken good note of your comments and will continue to offer products to your complete satisfaction.
Your opinion is important to us, and we hope to be able to offer you an experience even better suited to your tastes when you place your next order.
With kindest regards,
caviar de Neuvic customer service
N
Nicolas K.
Rating: 4 out of 5
following a purchase from 25/12/2024
Good product but I would have liked a gift pack.
Translated reviews
Response from Caviar de Neuvic
Hello,
Thank you for your positive feedback about our products. We are delighted that you are satisfied.
However, we understand your wish for a gift package. As the majority of our products are fresh and delicate items, we are unfortunately unable to offer gift wrapping to guarantee their optimal quality upon receipt.
We thank you for your understanding and look forward to satisfying you with future orders.
With kindest regards,
caviar de Neuvic customer service
E
Erick G.
Rating: 2 out of 5
following a purchase from 07/11/2024
Delivery under tt, postponement without explanation, product practically frozen on arrival, chronopost to be avoided!!!!
Translated reviews
Response from Caviar de Neuvic
Hello, We are very sorry that your experience with our carrier was not satisfactory. We would like to point out that our products are carefully prepared by our logistics department to guarantee their quality. However, the problem seems to have been caused by the Chronofresh carrier, beyond our control. We fully understand your dissatisfaction and will immediately pass on your comments to the Chronofresh department in order to take the necessary measures. We thank you for your understanding and remain at your disposal for any further questions or assistance. We hope this does not affect your future orders with Caviar de Neuvic. Customer service Caviar de Neuvic
G
Gentiane G.
Rating: 2 out of 5
following a purchase from 09/10/2024
A good house but quality problems. Good quality order except for the dried out salmon slices. More seriously, on the previous order, customer service did not follow up on a purchase and complaint of totally inedible truffles (full of water).
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for taking the time to share your experience. We are delighted that you enjoyed the overall quality of our delicatessen products such as tarama, trout roe and wakame seaweed. However, we are very sorry to hear that the salmon slices did not meet your expectations. As for the truffles, we fully understand your dissatisfaction and apologize for the lack of follow-up on our part. This is not our policy and we will review our process to ensure that all complaints receive a prompt and appropriate response in the future. Thank you again for your feedback, which helps us to improve. If you have any further questions or if we can help you in any way, please do not hesitate to contact us again. We hope this mishap will not affect your loyalty to our company. Customer service Caviar de Neuvic
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Deutsch 