Customer reviews of Caviar de Neuvic

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 1 489 published reviews

Summary of reviews

The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.

Reviews 1, 2, 4 and 5 stars

Reset filters
J
Jean-Yves B.
Rating: 5 out of 5
following a purchase from 30/11/2024
The product, the welcome and the service are TOP. Chronofresh's service and follow-up leaves something to be desired; it's better to have your order delivered 24 hours before the desired date to be on the safe side.
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you so much for your 5-star review and your compliments on our products, our welcome and our service! We are delighted that you enjoyed your experience with us. Concerning our Chronofresh carrier, we understand your comment and regret the hazards sometimes encountered with their service. We advise you to anticipate your deliveries slightly, for greater peace of mind. Your opinion counts and your satisfaction is paramount. Thank you for your confidence. See you soon! Customer service Caviar de Neuvic
J
Jean Marc V.
Rating: 5 out of 5
following a purchase from 25/11/2024
Efficient and responsive site
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for your 5 star review! We appreciate your feedback regarding our website. We hope that the Osciètre and the Anguille fumé have met your taste expectations. We look forward to assisting you with your future orders. Customer service Caviar de Neuvic
E
Eric A.
Rating: 5 out of 5
following a purchase from 28/11/2024
Easy order taking, very short delivery time with ChronoFresh.
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! We're delighted to hear that our carrier's order-taking and service met your expectations. Your satisfaction is our priority, and we hope to see you again for other equally successful orders. Customer service Caviar de Neuvic
H
Huguette L.
Rating: 5 out of 5
following a purchase from 26/11/2024
Attentive service!
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for your 5-star rating! Our service does everything in its power to provide you with quality follow-up. Your satisfaction is our greatest reward. See you soon! Customer service Caviar de Neuvic
J
Jean-Claude S.
Rating: 5 out of 5
following a purchase from 21/11/2024
Perfect
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! Your satisfaction is our greatest reward. We look forward to accompanying you again for more perfect moments! Customer service Caviar de Neuvic
G
Guillaume L.
Rating: 5 out of 5
following a purchase from 07/11/2024
Fast and secure shipping, and the product itself is perfect.
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for your review! We are delighted that your experience with us went well and that our Baeri caviar met your expectations. We look forward to seeing you among our next orders! Customer service Caviar de Neuvic
F
Florine M.
Rating: 5 out of 5
following a purchase from 03/11/2024
Received on time, well packaged
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for your kind review. We are happy to know that you were able to receive your package on time. At Caviar de Neuvic, our products are carefully packaged to preserve their freshness and quality. Thank you for your confidence. See you soon! Customer service Caviar de Neuvic
E
Erick G.
Rating: 2 out of 5
following a purchase from 07/11/2024
Delivery under tt, postponement without explanation, product practically frozen on arrival, chronopost to be avoided!!!!
Translated reviews
Response from Caviar de Neuvic
Hello, We are very sorry that your experience with our carrier was not satisfactory. We would like to point out that our products are carefully prepared by our logistics department to guarantee their quality. However, the problem seems to have been caused by the Chronofresh carrier, beyond our control. We fully understand your dissatisfaction and will immediately pass on your comments to the Chronofresh department in order to take the necessary measures. We thank you for your understanding and remain at your disposal for any further questions or assistance. We hope this does not affect your future orders with Caviar de Neuvic. Customer service Caviar de Neuvic
A
Alain M.
Rating: 5 out of 5
following a purchase from 07/11/2024
Very good. Good caviar even if I'm not a connoisseur.
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for your feedback and for your 5-star rating. We are fully satisfied that even without being a connoisseur, you were able to appreciate our Baeri caviar. Please do not hesitate to contact us if you require any further information for your next order. See you soon Customer service Caviar de Neuvic
A
Alain P.
Rating: 5 out of 5
following a purchase from 31/10/2024
Very good products overall
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for your positive feedback. We are happy to hear that our delicatessen products have met your expectations. See you soon! Customer service Caviar de Neuvic
P
Patrick L.
Rating: 5 out of 5
following a purchase from 21/10/2024
RAS: precise and punctual delivery, careful and protective packaging.
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for your review and 5-star rating. Caviar de Neuvic is delighted to hear that your experience with us was a success. Your satisfaction is our priority. Thank you for your confidence! Customer service Caviar de Neuvic
A
Alain C.
Rating: 5 out of 5
following a purchase from 17/10/2024
Perfect!
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! Your satisfaction is our greatest reward. We look forward to accompanying you again for more perfect moments! Caviar de Neuvic Customer Service
G
Gentiane G.
Rating: 2 out of 5
following a purchase from 09/10/2024
A good house but quality problems. Good quality order except for the dried out salmon slices. More seriously, on the previous order, customer service did not follow up on a purchase and complaint of totally inedible truffles (full of water).
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for taking the time to share your experience. We are delighted that you enjoyed the overall quality of our delicatessen products such as tarama, trout roe and wakame seaweed. However, we are very sorry to hear that the salmon slices did not meet your expectations. As for the truffles, we fully understand your dissatisfaction and apologize for the lack of follow-up on our part. This is not our policy and we will review our process to ensure that all complaints receive a prompt and appropriate response in the future. Thank you again for your feedback, which helps us to improve. If you have any further questions or if we can help you in any way, please do not hesitate to contact us again. We hope this mishap will not affect your loyalty to our company. Customer service Caviar de Neuvic
C
Christiane J.
Rating: 5 out of 5
following a purchase from 15/10/2024
Fast delivery. Products well packaged in a space-saving, easy-to-handle box. Products not yet tasted ....
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your 5 star feedback! We are delighted that the delivery was quick and that our products were carefully packaged for optimal reception. We hope you will appreciate their quality as soon as you taste them. Don't hesitate to come back and share your experience with us! See you soon! Caviar de Neuvic Customer Service
G
Gisbert M.
Rating: 5 out of 5
following a purchase from 29/09/2024
ras.
Translated reviews
Response from Caviar de Neuvic
Hello, thank you for your feedback and your 5-star review! See you soon! Customer service Caviar de Neuvic
F
Franck L.
Rating: 5 out of 5
following a purchase from 07/10/2024
Very good
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for your 5-star review. Your satisfaction is our priority! See you soon! Customer service Caviar de Neuvic
D
Denis K.
Rating: 5 out of 5
following a purchase from 28/09/2024
everything is perfect, the site is easy to use, the products perfectly explained and the delivery impeccable on the times announced and the cold chain perfectly respected.
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for your constructive feedback and for your 5-star rating! Caviar de Neuvic is very pleased to hear that the entire purchasing process for your order went smoothly. Our products are carefully packaged to guarantee freshness and quality. What's more, we ship with Chronofresh to ensure refrigerated delivery. Your satisfaction is our greatest reward. See you soon! Caviar de Neuvic Customer Service
J
Jean Pierre M.
Rating: 5 out of 5
following a purchase from 25/09/2024
Very good quality products. Faultless shipping and packaging.
Translated reviews
Response from Caviar de Neuvic
Hello, thank you for this superb 5-star review! Caviar de Neuvic is committed to the quality of its products. We are happy to know that our delicatessen products have met all your expectations. Thank you for your confidence. See you soon! Customer service Caviar de Neuvic
E
Eugenio F.
Rating: 5 out of 5
following a purchase from 17/09/2024
Very good products
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your 5 stars and your excellent feedback! We are delighted that our products met your expectations and that you found them to be up to your standards. At Caviar de Neuvic, we pride ourselves on offering products of the highest quality. Your satisfaction is our greatest reward, and your feedback encourages us to continue offering the very best in French excellence. We look forward to meeting you again for future tastings of our exceptional products. Customer service Caviar de Neuvic
A
Alexis D.
Rating: 5 out of 5
following a purchase from 12/09/2024
Very good
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! We are delighted to hear that our fish roe has met your expectations. Your satisfaction is our priority. We hope to see you again soon among our next orders. Customer service Caviar de Neuvic
E
Evelyn M.
Rating: 5 out of 5
following a purchase from 09/09/2024
A happy duo...
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you so much for your 5 stars and your enthusiastic feedback! We're delighted to hear that our "Plaisir Duo" gift set added a touch of happiness to your moment. Our boxes are designed to offer a refined gourmet experience, and we're delighted to hear that you enjoyed this tasting for two. At Caviar de Neuvic, we do our utmost to create unique moments of sharing around exceptional products. Your satisfaction is the best reward of all, and we're happy to contribute to these precious moments. We look forward to welcoming you to our range of gift sets for new tasting experiences.* Caviar de Neuvic Customer Service
J
Jacques C.
Rating: 5 out of 5
following a purchase from 23/08/2024
No (nasty) surprises. The order arrived exactly as expected, in good condition, in a word: perfect.
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for your 5-star review! Your satisfaction is our priority! We are delighted to hear that your experience with us was a success! See you soon! Caviar de Neuvic Customer Service
M
Marc C.
Rating: 5 out of 5
following a purchase from 09/08/2024
Easy to order. Very good online support.
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We're delighted to hear that you found our site easy to use and that our online support lived up to your expectations. We do our best to provide a smooth and enjoyable experience for our customers, and your feedback is a great source of motivation for us. Please don't hesitate to contact us if you need any help in the future. the caviar de Neuvic team
A
Anne-Marie P.
Rating: 5 out of 5
following a purchase from 29/07/2024
Delivery assured under the best conditions.
Translated reviews
Response from Caviar de Neuvic
Thank you very much for your positive feedback! We are delighted to hear that the delivery went smoothly. Your satisfaction is our priority, and we are pleased to see that our efforts to ensure quality delivery are bearing fruit. Please do not hesitate to contact us if you have any further queries. See you soon! The caviar de Neuvic team
C
Christian V.
Rating: 5 out of 5
following a purchase from 18/07/2024
User-friendly navigation. Good delivery service.
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We are delighted that you found our site easy to navigate and that our delivery service met your expectations. Your satisfaction is our priority, and your comments encourage us to continue offering a quality experience. We hope to see you soon on our site! The caviar de Neuvic team
T
Thierry F.
Rating: 5 out of 5
following a purchase from 26/06/2024
On-time delivery
Translated reviews
Response from Caviar de Neuvic
Hello Thank you very much for your positive feedback and for taking the time to share your experience. We are delighted to hear that your delivery went well and that you are satisfied with our service. Your satisfaction is our priority, and your feedback encourages us to continue to provide a quality service. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
D
Dominique L.
Rating: 5 out of 5
following a purchase from 29/06/2024
Perfect order, delivery and tasting
Translated reviews
Response from Caviar de Neuvic
Hello Thank you so much for your complimentary feedback and for sharing your experience. We are delighted to hear that your order, delivery and tasting were perfect. Your satisfaction is our greatest reward, and your positive feedback encourages us to continue offering high quality products and services. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your trust and support. Caviar de Neuvic customer service
P
Pierre B.
Rating: 4 out of 5
following a purchase from 01/07/2024
Perfect delivery - excellent Beluga caviar.
Translated reviews
Response from Caviar de Neuvic
Hello Thank you so much for your positive feedback and for taking the time to share your experience. We are delighted to hear that you found the delivery perfect and that our Beluga caviar lived up to your expectations. Your satisfaction is our top priority, and your glowing comments encourage us to continue offering products and services of the highest quality. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your trust and support. Caviar de Neuvic customer service
M
Mamuka K.
Rating: 5 out of 5
following a purchase from 26/06/2024
I received my parcel, thank you, I trust you, I hope to buy.
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We are delighted to hear that you have received your parcel and that you are satisfied with our service. Your trust is precious to us, and we are committed to continuing to offer you quality products and services. We look forward to serving you again in the near future. If you have any further questions or requirements, please do not hesitate to contact us. Thank you again for your trust and support. Caviar de Neuvic customer service
S
Samuel L.
Rating: 5 out of 5
following a purchase from 30/06/2024
Very fine caviar, remarkable quality, and, on special offer, a particularly good price! All this for a 100% French product!
Translated reviews
Response from Caviar de Neuvic
Hello, thank you very much for your complimentary feedback! We are delighted to hear that you have appreciated the finesse and remarkable quality of our caviar, as well as our attractive promotion. We are particularly proud to offer a 100% French product, and your satisfaction is our greatest reward. Your positive comments encourage us to continue offering exceptional products at competitive prices. We look forward to serving you again soon. If you have any further questions or requirements, please do not hesitate to contact us. Thank you again for your trust and support. Caviar de Neuvic customer service
J
Josiane T.
Rating: 5 out of 5
following a purchase from 26/06/2024
Good product quality On-time delivery
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the quality of our products and that the delivery was made on time. Your satisfaction is our priority, and your feedback encourages us to continue to offer a high quality service. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Customer service caviar de Neuvic
E
Edgard T.
Rating: 5 out of 5
following a purchase from 29/06/2024
Simple, clear, practical
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We're delighted to hear that you find our website simple, clear and convenient to use. We strive to make your online experience as pleasant as possible, and your feedback encourages us to continue in this direction. If you have any suggestions or additional requirements, please let us know. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
T
Thesy W.
Rating: 4 out of 5
following a purchase from 24/06/2024
normal service and delivery, as befits this type of product
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for your feedback. We are pleased to hear that our service and delivery met your expectations for this type of product. Your satisfaction is important to us, and we strive to maintain a consistent level of service. If you have any suggestions or additional requirements, please do not hesitate to let us know. We look forward to serving you again soon. Thank you again for your confidence. Customer service caviar de Neuvic
A
Andre G.
Rating: 4 out of 5
following a purchase from 24/06/2024
The Baeri signature caviar is average in taste.
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you for taking the time to share your experience with us. We are happy to hear that the order and delivery went very well. We are sorry that the taste of our Baeri Signature caviar did not fully meet your expectations. Your feedback is invaluable and will help us to improve our products. We would like to learn more about your experience to better understand your taste expectations. Please do not hesitate to contact us directly to discuss the matter. We look forward to satisfying you with your next order. Thank you again for your feedback and your confidence. Caviar de Neuvic customer service
T
Therese Marie D.
Rating: 5 out of 5
following a purchase from 24/06/2024
very good service in terms of on-time delivery
Translated reviews
Response from Caviar de Neuvic
Hello Thank you very much for your positive feedback and for taking the time to share your experience. We are delighted to hear that your delivery went well and that you are satisfied with our service. Your satisfaction is our priority, and your feedback encourages us to continue to provide a quality service. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
I
Isabelle L.
Rating: 5 out of 5
following a purchase from 03/06/2024
Very good, no problem
Translated reviews
Response from Caviar de Neuvic
Hello Thank you very much for your positive feedback and for taking the time to share your experience. We are delighted to hear that your delivery went well and that you are satisfied with our service. Your satisfaction is our priority, and your feedback encourages us to continue to provide a quality service. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
A
Atika Z.
Rating: 5 out of 5
following a purchase from 16/05/2024
Order received on time Very well packaged with respect for the cold chain, essential in my eyes The products are of very good quality It's a great discovery Neuvic I will recommend Neuvic without hesitation
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your enthusiastic feedback! We are delighted to hear that your order was received on time and that you appreciated the cold chain packaging and the quality of our products. We are delighted that you have discovered caviar de Neuvic and are satisfied with your experience. Your positive comments encourage us to continue offering high quality products and service. We look forward to serving you again in the near future. Please do not hesitate to contact us if you have any further questions or needs. Thank you again for your trust and recommendation. Caviar de Neuvic customer service
C
Christiane J.
Rating: 5 out of 5
following a purchase from 21/05/2024
Well-packaged products
Translated reviews
Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We are delighted to hear that you found our products well packaged. We place great importance on packaging to ensure the quality and freshness of our products until they reach you. Your satisfaction is our priority, and your feedback encourages us to maintain these high standards. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
P
Pascal L.
Rating: 5 out of 5
following a purchase from 08/05/2024
Very good product
Translated reviews
Response from Caviar de Neuvic
Hello Thank you very much for your positive review! We are delighted that you like our products. Your satisfaction is our priority. Customer satisfaction motivates us to offer the best products. Don't hesitate to consult our newsletters to take advantage of our offers throughout the year. Have a wonderful day!
X
Xavier C.
Rating: 5 out of 5
following a purchase from 30/04/2024
Clear and practical
Translated reviews
Response from Caviar de Neuvic
Hello Thank you very much for your review! We're glad you were satisfied with our product and that you found our website clear and practical. We value your feedback. Please do not hesitate to contact us if you have any further questions or needs. Have a nice day!