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A
Rating: 4 out of 5
It's a good product
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Customer reviews of Caviar de Neuvic
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 489 published reviews
Summary of reviews
The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Difficulties in finalizing the order on the site and major problems with Chronofresh delivery, but my correspondent at Neuvic was very available and competent.
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
It was perfect
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A
Rating: 4 out of 5
Readable site, sometimes a little slow
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A
Rating: 4 out of 5
a little too salty, as usual
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A
Rating: 4 out of 5
very good value for money
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A
Rating: 4 out of 5
very intuitive
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A
Rating: 4 out of 5
Top customer service and delivery
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A
Rating: 4 out of 5
speed - efficiency -
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A
Rating: 4 out of 5
Very good caviar but Chronopost logistics leave something to be desired
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A
Rating: 4 out of 5
To be perfect, it would just take a little longer between the delivery notification and the actual delivery!
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A
Rating: 4 out of 5
Delivery ok products pqsconwoes for now,a plus.un peu cher!
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A
Rating: 1 out of 5
Catastrophic delivery: parcel left for no reason in the entrance of the building without any contact from the deliveryman with me! Scandalous
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A
Rating: 4 out of 5
PArfait
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A
Rating: 2 out of 5
THERE MAY BE PROBLEMS, WE TRY TO CATCH THE UNHAPPY CUSTOMER, BUT WE DON'T SEND HIM ADVERTISING.
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Response from Caviar de Neuvic
Hello, Unfortunately, our carrier has experienced a delay with one of their trucks and your delivery has been delayed. First of all, I would like to apologize for this delay in delivery. Despite our efforts to guarantee the best possible delivery, our carrier Chronofresh sometimes experiences distribution problems. I would like to inform you that Chronofresh keeps parcels in refrigerated hubs and trucks in order to respect the cold chain. To ensure this, if you wish, we can ask for the temperature curves of your parcel to be tracked. To assure you of this, if you wish, we can ask for the temperature curves of your parcel to be tracked. If you allow us to do so, we will contact you shortly by email for a commercial gesture. Best regards,
A
Rating: 4 out of 5
I am satisfied with the caviar osciétre have not yet tasted the resye of my order
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A
Rating: 4 out of 5
SALES DEPARTMENT VERY CLOSE TO ITS CUSTOMERS, PERFECT
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A
Rating: 2 out of 5
A series of errors or absent-mindedness! After placing my order, having mentioned my wish to include gift bags, an operator called me back, saying that she was making sure. On receiving the parcel, I noted that only one copy was enclosed and called the after-sales service, who told me that they would call me back! With no news after two days, I called back and was told that the necessary would be done... To be continued! I'm waiting and hope I won't have to call again.
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Response from Caviar de Neuvic
Hello, sorry for the misunderstanding around these exchanges. As agreed together, we then sent the bags. We will think to offer this kind of products more easily on our website. Hoping nevertheless that the bags have brought you satisfaction.
A
Rating: 2 out of 5
On the site it is mentioned that for caviar osciètre short DDM qu'elle was two months guaranteed (still present on the site this day 29/09 the young woman doubted the phone to contact and told me it was good. In fact ordered on 20/09 DDM on the box 17/10/21! Not happy at all, hard to believe that such a DDM guarantee is left unfulfilled.
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Response from Caviar de Neuvic
Hello Madam, We apologize for this error in the preparation of your order. Indeed, the short DDM of your osciètre caviar was 3 weeks whereas we commit ourselves to a minimum of 2 months. I will send you an email with a commercial gesture of compensation. We wish you a pleasant day.
A
Rating: 1 out of 5
Very disappointed with the order! I called you, I'm still waiting for your call back. I promise.
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Response from Caviar de Neuvic
Hello, Following our telephone discussion, we will do our utmost to ensure that the "caviar sélection" range is better differentiated from the "caviar du Domaine" range. Have a nice day!
A
Rating: 4 out of 5
As expected
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A
Rating: 4 out of 5
very good product fast delivery
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A
Rating: 4 out of 5
the site needs a little improvement. I found it difficult to understand how to take advantage of the promotion.
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A
Rating: 4 out of 5
Easy-to-use site
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A
Rating: 4 out of 5
An exceptional product
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A
Rating: 2 out of 5
Received my order after three delivery attempts. What's more, I wasn't warned that he wasn't coming to deliver on the scheduled date.
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A
Rating: 4 out of 5
Delivery on the requested date.... Well-prepared parcel....
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A
Rating: 4 out of 5
NNNN
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A
Rating: 4 out of 5
fine
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A
Rating: 2 out of 5
the paid order didn't come, after 3 weeks I called the seller again, who told me they had a computer problem, for the deliveries, but apparently not for the collection, problem solved.
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A
Rating: 4 out of 5
Well done site but I had a problem with the discount code.
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A
Rating: 1 out of 5
2 boxes ordered , 2 boxes invoiced , 1 box received !!!!! Claim already made!
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A
Rating: 4 out of 5
Nice and cosy
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A
Rating: 4 out of 5
Perfect site, clear explanation and transparency on the origins of caviar!
First purchase completely satisfied Small technical problem: as soon as you consult an article, it is automatically put in the basket. ( at least on iOS )
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First purchase completely satisfied Small technical problem: as soon as you consult an article, it is automatically put in the basket. ( at least on iOS )
A
Rating: 4 out of 5
The site is clear.
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A
Rating: 4 out of 5
As far as internet sales are concerned, I can only express my satisfaction; delivery was on time and of impeccable quality.
I had the bad idea of asking for the same conditions at the Neuvic boutique where I had gone to buy a few boxes and to find out about the "tasting cards" and there I came up against the surprising rigidity of the sales staff in charge, which led me to place my order on the internet. It's a shame........!
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I had the bad idea of asking for the same conditions at the Neuvic boutique where I had gone to buy a few boxes and to find out about the "tasting cards" and there I came up against the surprising rigidity of the sales staff in charge, which led me to place my order on the internet. It's a shame........!
A
Rating: 4 out of 5
Instinctive website, fast delivery, very good product ... but a bit expensive, and it's a shame that you can't choose your delivery day (this forced me to place my order just before the date when I could pick up the product, and not before).
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A
Rating: 4 out of 5
better communication, otherwise very good delivery and interesting product, we will try again thank you happy holidays
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A
Rating: 1 out of 5
No freezer blocks in the packaging, the boxes arrived at room temperature, not refrigerated. Did this affect the quality of the products?
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