Customer reviews of Caviar de Neuvic

Hello,

Thank you sincerely for your positive feedback. We are delighted that our caviar helped brighten your moments with family and friends. Your satisfaction is our greatest reward.

Best regards,
The Caviar de Neuvic team

Hello sir,

We thank you for your feedback.

To answer your question, we work with a refrigerated carrier who guarantees the respect of the cold chain between 0 and 4 °C during transport.

Under these conditions, we cannot add ice packs to our packages, as this would be counterproductive with the operation and handling of refrigerated transport.

That is why we inform our customers that upon receipt of the package, the products must be placed immediately in the refrigerator to ensure their proper preservation.

We remain at your disposal for any further questions.

Best regards,
The Caviar de Neuvic team

Hello,

We sincerely thank you for your feedback and for your rating. We are delighted that you are satisfied with your experience with us.

Best regards,
The Caviar de Neuvic team.

Hello Sir,

Thank you for your feedback.

After checking your order, we see that you benefited from our Crazy Day offer, proposed at the beginning of September.
As part of this operation, we had offered caviars with a short DDM, information that was specified on the product sheet, this offer having been implemented as part of our clearance sale.

The caviar you received was particularly well matured, it naturally presents more pronounced flavors and a more assertive character than a younger caviar.

We remain at your disposal for any further information.

Best regards,
The Caviar de Neuvic team

Hello,

Thank you for taking the time to share your experience and we are sincerely sorry that the delay in receiving your order and the presentation when opening the box did not meet your expectations.

Regarding delivery, we would like to clarify that delays can unfortunately be longer for orders destined for abroad. These delays are partly beyond our control and depend notably on the carrier and the constraints related to international transport.

We also take note of your comment regarding the presentation of the product when opening the box, which is an important point for us as we pay great attention to the quality of the experience offered to our customers.

Thank you for your feedback, which allows us to continue improving our services.

Sincerely,
The Caviar de Neuvic team

Hello,

We sincerely thank you for your feedback and are delighted to learn that you appreciated the quality of our products and our customer service. We take your comments regarding the delivery into account and will do our best to improve this experience in the future.

Best regards,
The Caviar de Neuvic team.

Hello,

Thank you for taking the time to share your feelings.

We are sorry to hear about your disappointment. We are indeed caviar producers in Neuvic, where we raise our sturgeons and produce our Baeri and Oscietra caviars directly on our estate.

However, some species, such as Sevruga or Beluga, are not produced in Neuvic. In order to offer our customers a wider range, we work with partner fish farms located in Europe, particularly in Bulgaria and Italy. These partners are selected with the utmost care and share the same requirements as we do regarding fish welfare, breeding quality, and know-how.

Our goal is to offer exceptional caviars, whether they come from our own production or from partner producers who meet our quality standards.

We hope that this information will help you better understand our approach and we remain at your disposal if you wish to discuss further.

Best regards,

The Caviar de Neuvic team

Hello sir,

We thank you for your feedback and are sorry for this disappointment.

Due to the great success of our promotional offer, the stock of free candles has unfortunately been depleted more quickly than expected. Despite all our vigilance, some orders may have been shipped without this gift.

Following your complaint email, we have nevertheless proceeded with a commercial gesture to compensate for this inconvenience.

We renew our apologies for this situation and thank you for your understanding.

Best regards,

The Caviar de Neuvic team

Hello,

Thank you for your review and your rating. We are glad that you enjoyed our caviar, although we understand your point of view on the quality-price ratio. Your feedback is essential to help us improve our products and services. Please feel free to share your suggestions, we would be happy to hear them.

Best regards,
The Caviar de Neuvic team

Hello,

Thank you for your sincere feedback regarding your experience with our site "Caviar de Neuvic". We are delighted that you appreciated the quality of our caviar, but we sincerely regret the inconveniences caused by the delivery delays. Please be assured that we take your feedback very seriously and will work to improve our delivery service with the carrier to avoid such situations in the future.

Thank you very much for your feedback! We are delighted that the second box fully met your expectations. The differences you noticed can naturally vary from batch to batch, but we take note of your comments to continue improving the quality of our products.
Customer Service

We are pleased that the delivery and quality of our products meet your satisfaction. We take note of your comment regarding the jar of cisco roe to give it the necessary attention.
Customer Service

Hello,

We are sincerely sorry for the inconveniences encountered and fully understand your disappointment.

After checking your order and the associated complaint, we note that the requested delivery date during the order was 20/12. Unfortunately, during the holiday season, delivery times can be extended due to the very high volume of orders.

This year, the situation was complicated by an event beyond our control: blocked roads due to farmers' protests, which caused additional disruptions in our carrier's routes.

Regarding the quality issue reported, following your call on 31/12, we explained the procedure to follow. As soon as we received the necessary elements, we forwarded your file to our quality service, which got back to us on 06/01 to address your complaint.

We sincerely regret these inconveniences and remain at your disposal for any further questions.

Best regards,
The Caviar de Neuvic team

We take note of your comments regarding the slicing of the salmon and will pass your observations to our production team. We are glad that the trout roe has fully satisfied you and hope to continue to satisfy you with your future orders.
Customer Service

Thank you very much for your feedback. The liquid you noticed in the box is natural exudate: the caviar continues to 'macerate' in this type of packaging and this is completely normal. We would be delighted if you could try our classic boxes during your next tasting, they offer a more compact presentation of the caviar.
Customer Service

The taste of caviar can vary according to palates and personal preferences. We are delighted that the Osciètre pleased you and hope to continue to surprise you during your next tastings.

Thank you for your feedback. We are sincerely sorry for the delivery delay. During the holidays, we unfortunately encountered disruptions related to strikes, which impacted a large part of our parcels. We thank you for your understanding and hope that the products still met your expectations.
Customer Service

Thank you very much for your feedback! We sincerely apologize for the delivery delay and the lack of notification. We hope that your products fully met your expectations despite this incident.
Customer Service

Thank you very much for your feedback! Depending on the type of caviar, the firmness of the grain can vary naturally, but we are glad you enjoyed the taste and hope to continue to surprise you during your next tastings.
Customer Service

Hello,

Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our products. We would be happy to offer you a solution to enhance your experience with us. Please feel free to contact us directly.

Best regards,
The Caviar de Neuvic team

Hello,

Thank you for your feedback. We sincerely apologize for the delivery delay you encountered. Despite all the attention we pay to the preparation and shipping of our products, it can happen that our partner Chronofresh faces logistical unforeseen events beyond our control.

The discount to be applied aims to compensate for this inconvenience, but we understand that it may have impacted your experience. Rest assured that we remain vigilant and are doing everything possible to ensure you receive impeccable service quality.

We hope to have the pleasure of fully satisfying you with your next order.

Best regards,
The caviar customer service of Neuvic

Hello,

We are sorry for the inconveniences encountered with the delivery of your order. As soon as we noticed that the package was blocked at ChronoFresh, we immediately took all possible steps to ensure it was delivered to you. Unfortunately, as we could not obtain a precise delivery date from them, we decided to send you a second package so that you could receive your products quickly.

The difficulties encountered with ChronoFresh are unfortunately due to their organization and are beyond our control. Please be assured that we are doing everything possible for our customers to receive their products in the best conditions and within the announced deadlines.

We hope you were able to fully enjoy your tasting, and we remain at your disposal for any requests.

Best regards,
The Neuvic caviar customer service

Hello,

Thank you for your loyalty and your feedback. We are sincerely sorry to hear that your experience with the Beluga Reserve caviar did not meet your expectations. Your satisfaction is our priority, and we take your comment very seriously. Please do not hesitate to contact us directly so we can discuss this.

Best regards,
The Caviar de Neuvic team

Hello,

Thank you for your feedback. We are delighted that our caviar has met your expectations. As for our other products, we have taken good note of your comments and will continue to offer products to your complete satisfaction.

Your opinion is important to us, and we hope to be able to offer you an experience even better suited to your tastes when you place your next order.

With kindest regards,
caviar de Neuvic customer service

Hello,

Thank you for your positive feedback about our products. We are delighted that you are satisfied.

However, we understand your wish for a gift package. As the majority of our products are fresh and delicate items, we are unfortunately unable to offer gift wrapping to guarantee their optimal quality upon receipt.

We thank you for your understanding and look forward to satisfying you with future orders.

With kindest regards,
caviar de Neuvic customer service

Hello, thank you for your feedback. We are sorry to hear that the dried caviar and eel did not meet your expectations. We understand that these products can have very particular tastes and may not be suitable for everyone. We do our best to offer a selection of quality products, but taste preferences can vary. If you would like recommendations for other products or have any questions, please contact us. We'd be delighted to guide you towards alternatives that might best suit your needs. We hope to see you again in our future orders. Caviar de Neuvic Customer Service

Hello, First of all, thank you for taking the time to share your experience. At Caviar de Neuvic, all comments are taken seriously. We are very sorry to hear that you have encountered difficulties on our site, particularly with the shipping information and the accumulation of promotions. Shipping costs are 22.80€ and free shipping is 130€. This information is displayed when you create a shopping cart, then in your summary before proceeding to checkout. Our offers are not cumulative. We fully understand that this may have caused frustration and misunderstanding, and we apologize again. Rest assured that we will take your comments into consideration. We are actively working on making our site more fluid and our information clearer, so that you can enjoy a more pleasant customer experience. We will also be reviewing our processes to better support our customer service team in handling these situations. Thank you again for your constructive feedback, which will help us to move forward. We hope this mishap in no way detracts from your loyalty. Caviar de Neuvic Customer Service

Hello, We are very sorry for the one-day delay in the delivery of your order. We understand how frustrating this can be and apologize for the inconvenience. We are constantly working with our partners to improve our delivery times, and your feedback is essential in helping us to improve. If you have any further questions or concerns, please do not hesitate to contact us, we will be delighted to assist you. Thank you for your understanding and patience. The caviar de Neuvic team