Customer reviews of Caviar de Neuvic

9,5 /10

Based on 1 489 published reviews

5 1 237 83% 4 163 11% 3 47 3% 2 20 1% 1 22 1%

Summary of reviews

The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.

Reviews 1, 3, 4 and 5 stars

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Ludovic C.

Published on 28/12/2023 à 13h31 following a purchase from 19/12/2023

Very intuitive

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Francois B.

Published on 28/12/2023 à 12h10 following a purchase from 13/12/2023

Very good for a first order. Partnership with conciergerie crédit agricole.

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André C.

Published on 28/12/2023 à 09h35 following a purchase from 16/12/2023

Attractive when opened, but a little disappointed by the gustatory side of this caviar, explaining my score; lacks a little flavor.

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Danielle A.

Published on 28/12/2023 à 09h18 following a purchase from 19/12/2023

Excellent as every year!

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Jean Jacques L.

Published on 27/12/2023 à 16h58 following a purchase from 15/12/2023

Responsiveness, precision, accuracy, no problems at all.

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Georges M.

Published on 26/12/2023 à 20h50 following a purchase from 17/12/2023

Fluctuating delivery cheek: 20th then 21st then 20th then 21st!

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Francis B.

Published on 26/12/2023 à 20h49 following a purchase from 08/12/2023

Not very easy to navigate

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Response from Caviar de Neuvic Published on 22/04/2024

Sir, We're sorry to hear that you're having trouble navigating our website. We understand how frustrating this can be, and we're here to help you resolve this issue. In order to better understand the nature of the problems you are experiencing, could you please provide us with more details about the specific difficulties you are experiencing? For example, are you experiencing problems displaying pages, finding specific products, or other site functionality issues? We'd like to assure you that customer satisfaction is our top priority, and we'll do everything we can to resolve this issue as quickly as possible. If you wish, you can also contact us directly by phone on 05 53 80 89 57, and our customer support team will be delighted to help you. Once again, we apologize for any inconvenience caused, and thank you for informing us of this problem. We hope to be able to resolve this situation quickly and provide you with a pleasant browsing experience on our site. Caviar de Neuvic customer service

Pierre C.

Published on 26/12/2023 à 20h05 following a purchase from 15/12/2023

Too bad delivery problems spoiled the fun a bit. Delivery delayed twice by one day. Complicated to book 3 days from 8:00 am to 6:00 pm to wait for a delivery... Telephone contact with Neuvic service very pleasant and professional.
The caviar is excellent and lives up to its reputation. We thoroughly enjoyed it.

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Jean Paul A.

Published on 26/12/2023 à 12h09 following a purchase from 12/12/2023

apart from the initial confusion of civility / initial postal address due to the drafting of promotional and commercial documents, perfect!

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Pascal D.

Published on 24/12/2023 à 08h42 following a purchase from 05/12/2023

Very good, impeccable service, careful and attentive. I recommend it!

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Juliette B.

Published on 23/12/2023 à 17h28 following a purchase from 01/12/2023

A product bought as a gift for Christmas! I hope to introduce people to caviar and French vodka!

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Therese Marie D.

Published on 23/12/2023 à 14h59 following a purchase from 11/12/2023

relatively easy to find the product, but I'm not an expert

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Caroline M.

Published on 23/12/2023 à 10h44 following a purchase from 07/12/2023

Very satisfied with my order, the fact of choosing the day of delivery is very practical.

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Marie Christine P.

Published on 22/12/2023 à 21h15 following a purchase from 11/12/2023

Very satisfactory.

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Pascal D.

Published on 22/12/2023 à 18h50 following a purchase from 09/12/2023

All right!

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Kevin C.

Published on 22/12/2023 à 18h33 following a purchase from 07/12/2023

Clean packaging Packaging in good condition Delivery on time Top of the range

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Bertrand V.

Published on 22/12/2023 à 08h13 following a purchase from 13/12/2023

clear navigation, top delivery

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Brigitte B.

Published on 21/12/2023 à 18h28 following a purchase from 12/12/2023

Fast shipping in very good conditions. Always so satisfied. Thank you

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Xavier C.

Published on 20/12/2023 à 20h51 following a purchase from 12/12/2023

Excellent Fast delivery

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Muriel C.

Published on 20/12/2023 à 19h57 following a purchase from 12/12/2023

Very good site and fast delivery.

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Edgard T.

Published on 19/12/2023 à 19h06 following a purchase from 10/12/2023

Quality products delivered in perfect conditions, on time and at the right temperature.

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Pierre F.

Published on 19/12/2023 à 18h25 following a purchase from 11/12/2023

I had ordered this brand because the delivery date was two days after my order and it arrived later and after the day I needed it!

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Response from Caviar de Neuvic Published on 22/04/2024

Thank you for ordering from our website. We apologize for the problem you encountered with the delivery of your order. At this time of year, our carrier Chronofresh may experience difficulties in meeting delivery deadlines due to high demand. Thank you for informing us of the problem you encountered, so that we can report it to our carrier's sales department. We hope that this incident will not affect your confidence in our company. Sincerely, Caviar de Neuvic customer service

Chantal L.

Published on 18/12/2023 à 14h19 following a purchase from 22/11/2023

Delivery with perfect cool storage by appointment.

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Serge H.

Published on 18/12/2023 à 11h06 following a purchase from 03/12/2023

non-conforming order

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Response from Caviar de Neuvic Published on 05/04/2024

Thank you for ordering from our website. We apologize for the problem you encountered with your order. Our consulting teams dealt with you on the phone at that time and we offered you a commercial gesture. I hope that this logistical problem will not affect your confidence in our company, and we have made our order preparation teams aware of the problem again. Sincerely, Caviar de Neuvic Customer Service

Evelyne B.

Published on 17/12/2023 à 18h13 following a purchase from 16/11/2023

everything was in order: order OK advance notice OK delivery time OK

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Jean-Marc E.

Published on 17/12/2023 à 11h04 following a purchase from 06/12/2023

No delivery problems. On the other hand, the announcement that ended on 12/11 is not precise, since it does not indicate that the 2 advantages are concerned (use of the singular in asterisk).

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Philippe H.

Published on 17/12/2023 à 10h04 following a purchase from 23/11/2023

All was well

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Christine B.

Published on 15/12/2023 à 11h27 following a purchase from 06/12/2023

Very well packed. Delivery on the chosen date. Top

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Nicole H.

Published on 14/12/2023 à 20h23 following a purchase from 04/12/2023

Product too salty. Disappointed to find that this caviar comes from Bulgaria.
The delivery man demanded that I go down the street rather than deliver to my home.
Otherwise no problem with the cold.

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Pierre-Marie B.

Published on 14/12/2023 à 17h36 following a purchase from 04/12/2023

Excellent products, fast and careful shipping, just a site to recommend 100% !

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Prade P.

Published on 12/12/2023 à 09h36 following a purchase from 24/11/2023

Promotional offer not interesting given the application of shipping costs. So that was the last time.

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Jean Pierre L.

Published on 11/12/2023 à 19h47 following a purchase from 01/12/2023

Explicit, unequivocal site ...

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Marie France T.

Published on 10/12/2023 à 09h57 following a purchase from 22/11/2023

I haven't eaten it yet, I'm saving these products for Christmas.

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Dominique L.

Published on 07/12/2023 à 10h52 following a purchase from 21/11/2023

I ordered by telephone and was able to pay by cheque for my order. Delivery on time, I order every year and everything is perfect.

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Laurence M.

Published on 05/12/2023 à 17h22 following a purchase from 25/11/2023

Perfect

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Nicole O.

Published on 03/12/2023 à 00h42 following a purchase from 22/11/2023

Very good company, we were very well received during our visit.

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Michel F.

Published on 02/12/2023 à 19h21 following a purchase from 23/11/2023

Very good, good information

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Guy M.

Published on 02/12/2023 à 14h04 following a purchase from 24/11/2023

Chronofresh does not meet its deadlines

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Response from Caviar de Neuvic Published on 04/12/2023

We apologize for the delay in your delivery. Despite our best efforts to guarantee the best possible delivery, our carrier Chronofresh sometimes encounters difficulties. We apologize for the inconvenience.

Beatrice B.

Published on 01/12/2023 à 15h15 following a purchase from 21/11/2023

Excellent product

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Cyril F.

Published on 30/11/2023 à 16h40 following a purchase from 20/11/2023

Superb delivery, fast and well packaged

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Response from Caviar de Neuvic Published on 30/11/2023

Hello, thank you very much for your comment. We are delighted that you were satisfied with our logistics service. However, it does not seem to correspond to the 1/5 rating you gave us. Probably a click error. Could you please change this rating? Many thanks in advance.