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A
Rating: 5 out of 5
Follow-up of delivery always perfect with a very good reception. The product is excellent. I'll definitely recommend it.
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Customer reviews of Caviar de Neuvic
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 489 published reviews
Summary of reviews
The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
The site is very well done. I was contacted to schedule delivery. Excellent service! Bravo
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A
Rating: 5 out of 5
Always very satisfied with the service However, I would like to point out that a few months ago you asked me to return a tin of wild white caviar and I haven't had any reply since.
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A
Rating: 5 out of 5
Perfect, the site is easy to use and I don't hesitate to place the same order again, it's super fast!
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A
Rating: 5 out of 5
Great service! Navigation on the new site is top notch. Thank you for scheduling delivery so well.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
well... simple
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A
Rating: 5 out of 5
Personalized, efficient service
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A
Rating: 5 out of 5
Perfect
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A
Rating: 1 out of 5
Very disappointed with the order! I called you, I'm still waiting for your call back. I promise.
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Response from Caviar de Neuvic
Hello, Following our telephone discussion, we will do our utmost to ensure that the "caviar sélection" range is better differentiated from the "caviar du Domaine" range. Have a nice day!
A
Rating: 5 out of 5
Everything went well, I'm very satisfied.
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A
Rating: 4 out of 5
As expected
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A
Rating: 5 out of 5
Wonderful and delicious thank you for your work
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A
Rating: 4 out of 5
very good product fast delivery
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A
Rating: 5 out of 5
As ordered
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A
Rating: 3 out of 5
It's not user-friendly: you have to be very careful about what you order: gram, price, etc. In addition, the delivery was cancelled without any warning. The service provider chosen to deliver is really mediocre in terms of customer relations. This is detrimental to Neuvic's image.
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Response from Caviar de Neuvic
Hello, We'd like to come back to you following the redesign of our website. This new site should make it easier for you to navigate through the ordering process. If you have any problems, please do not hesitate to contact our customer service department. We'll be delighted to advise you. Have a nice day!
A
Rating: 5 out of 5
easy order call to check delivery date excellent delivery tracking
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A
Rating: 5 out of 5
With the exception of one major oversight that made my friends uncomfortable, everything is perfect.
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A
Rating: 5 out of 5
very pleasant and responsive customer service
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A
Rating: 5 out of 5
I appreciated the telephone contact to define the delivery date.
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A
Rating: 5 out of 5
simple and user-friendly
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A
Rating: 5 out of 5
Great range, easy to buy, logistical advice and, all in all, great service and superb products.
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A
Rating: 5 out of 5
Efficient site, abundant choice, perfect customer service, perfect delivery
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A
Rating: 5 out of 5
Everything is perfect!!!!
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A
Rating: 3 out of 5
Delivery problem that was not honoured on the date originally planned
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Response from Caviar de Neuvic
Hello, Unfortunately, our carrier Chronofresh has experienced a delay with one of their trucks and your delivery has been delayed by a day. First of all, I would like to apologize for this delay in delivery. Despite our efforts to ensure the best possible delivery, our carrier Chronofresh sometimes experiences distribution problems. Therefore, I would like to inform you that Chronofresh keeps parcels in refrigerated hubs and trucks in order to respect the cold chain. Sincerely,
A
Rating: 5 out of 5
Contact with this site is very easy. Perhaps the return for order confirmation is missing.
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A
Rating: 3 out of 5
too expensive for the quality despite the discount
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A
Rating: 5 out of 5
The product is delicious. However, the delivery method is catastrophic. Chronopost delivery is detrimental to Caviar Neuvic's brand image: you should change service providers.
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A
Rating: 5 out of 5
What can I say if I have nothing to say?
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A
Rating: 5 out of 5
Total reliability is perfect
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A
Rating: 4 out of 5
the site needs a little improvement. I found it difficult to understand how to take advantage of the promotion.
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A
Rating: 4 out of 5
Easy-to-use site
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A
Rating: 4 out of 5
An exceptional product
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
satisfaction on all counts.
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A
Rating: 5 out of 5
very good very good
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A
Rating: 5 out of 5
very good quality high-end image
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A
Rating: 5 out of 5
always excellent!
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A
Rating: 5 out of 5
impeccable super fast delivery
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A
Rating: 5 out of 5
Very good, easy to order and very good tracking of the package, satisfied.
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