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A
Rating: 5 out of 5
Excellent product quality and efficient delivery
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Customer reviews of Caviar de Neuvic
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 489 published reviews
Summary of reviews
The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Reviews 1, 3, 4 and 5 stars
Reset filtersE
Rating: 5 out of 5
Perfect / to my order!!! Thank you
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A
Rating: 5 out of 5
Small mix-up at delivery but ultimately delivered on time.
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Response from Caviar de Neuvic
Hello,
Thank you very much for your review and your 5/5 rating! We are delighted to hear that you finally received your order within the desired timeframe. We apologize for the initial mix-up and appreciate your understanding. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Caviar de Neuvic team
Thank you very much for your review and your 5/5 rating! We are delighted to hear that you finally received your order within the desired timeframe. We apologize for the initial mix-up and appreciate your understanding. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Caviar de Neuvic team
B
Rating: 5 out of 5
We have never been disappointed by any of the products we buy from Caviar de Neuvic. And we introduce it to many of our friends.
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M
Rating: 1 out of 5
Satisfied with the ordered products
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P
Rating: 5 out of 5
No problem
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J
Rating: 3 out of 5
Average. Important delivery delay (3 days) and a small discount of 10% to compensate.
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Response from Caviar de Neuvic
Hello,
Thank you for your feedback. We sincerely apologize for the delivery delay you encountered. Despite all the attention we pay to the preparation and shipping of our products, it can happen that our partner Chronofresh faces logistical unforeseen events beyond our control.
The discount to be applied aims to compensate for this inconvenience, but we understand that it may have impacted your experience. Rest assured that we remain vigilant and are doing everything possible to ensure you receive impeccable service quality.
We hope to have the pleasure of fully satisfying you with your next order.
Best regards,
The caviar customer service of Neuvic
Thank you for your feedback. We sincerely apologize for the delivery delay you encountered. Despite all the attention we pay to the preparation and shipping of our products, it can happen that our partner Chronofresh faces logistical unforeseen events beyond our control.
The discount to be applied aims to compensate for this inconvenience, but we understand that it may have impacted your experience. Rest assured that we remain vigilant and are doing everything possible to ensure you receive impeccable service quality.
We hope to have the pleasure of fully satisfying you with your next order.
Best regards,
The caviar customer service of Neuvic
H
Rating: 5 out of 5
This caviar is a wonder, like all your caviars! It has become the essential dish for all great occasions! Bravo
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D
Rating: 5 out of 5
I haven't tasted my order yet, but I know the quality of the product. Nothing to say, impeccable, succulent, delicious
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J
Rating: 5 out of 5
ok
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P
Rating: 5 out of 5
Perfect, as usual!
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D
Rating: 5 out of 5
I really appreciate the speed of shipping and the care taken for the freshness of the caviar
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E
Rating: 5 out of 5
Always on top
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M
Rating: 5 out of 5
Order received on the day. Not disappointed with the caviar and vodka
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A
Rating: 5 out of 5
Nothing to say, everything is perfect
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M
Rating: 5 out of 5
Perfect as usual.
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H
Rating: 5 out of 5
Excellent caviar !!!!! We tasted the oscietre and the whole family enjoyed it. Thank you..
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R
Rating: 5 out of 5
Refrigerated delivery Top-notch
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O
Rating: 5 out of 5
Very good product Impeccable delivery
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T
Rating: 5 out of 5
Known product, and very good, I think it will be good this time again
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B
Rating: 5 out of 5
A great pleasure at a reasonable price
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F
Rating: 5 out of 5
absolutely perfect!
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J
Rating: 5 out of 5
simply the best caviar
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B
Rating: 1 out of 5
package still not delivered a week after the agreed delivery date
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Response from Caviar de Neuvic
Hello,
We are sorry for the inconveniences encountered with the delivery of your order. As soon as we noticed that the package was blocked at ChronoFresh, we immediately took all possible steps to ensure it was delivered to you. Unfortunately, as we could not obtain a precise delivery date from them, we decided to send you a second package so that you could receive your products quickly.
The difficulties encountered with ChronoFresh are unfortunately due to their organization and are beyond our control. Please be assured that we are doing everything possible for our customers to receive their products in the best conditions and within the announced deadlines.
We hope you were able to fully enjoy your tasting, and we remain at your disposal for any requests.
Best regards,
The Neuvic caviar customer service
We are sorry for the inconveniences encountered with the delivery of your order. As soon as we noticed that the package was blocked at ChronoFresh, we immediately took all possible steps to ensure it was delivered to you. Unfortunately, as we could not obtain a precise delivery date from them, we decided to send you a second package so that you could receive your products quickly.
The difficulties encountered with ChronoFresh are unfortunately due to their organization and are beyond our control. Please be assured that we are doing everything possible for our customers to receive their products in the best conditions and within the announced deadlines.
We hope you were able to fully enjoy your tasting, and we remain at your disposal for any requests.
Best regards,
The Neuvic caviar customer service
D
Rating: 5 out of 5
Everything went perfectly. Best regards
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M
Rating: 5 out of 5
Fast delivery, quality caviar :) thank you
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C
Rating: 5 out of 5
Quality delivery
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Q
Rating: 5 out of 5
On top!
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C
Rating: 5 out of 5
Delivery as expected. Top caviar!
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G
Rating: 5 out of 5
For me, Neuville caviar is the best caviar in the world as well as vodka, but for the caviar, I went there in person and made a small business out of it, it’s a good experience
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J
Rating: 5 out of 5
super
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J
Rating: 5 out of 5
High quality products, very fast delivery, cold chain respected, impeccable packaging.
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I
Rating: 5 out of 5
Crazy days: Very interesting offer for a great product
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L
Rating: 5 out of 5
difficult to find better value for money and services, well done, don't change anything.
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V
Rating: 5 out of 5
very good, impeccable delivery
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P
Rating: 5 out of 5
A French company respectful of craftsmanship, product quality, and delivery commitments with the utmost freshness of delivered products can only ensure the greatest satisfaction of its very demanding customers and thus their loyalty... well done C de N A returning customer
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J
Rating: 5 out of 5
Fast order, delivery day and time slot respected, quality product
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A
Rating: 1 out of 5
client for over 10 years this is the first time we have had a problem. the BELUGA RESERVE caviar was way too SALTY the caviar had no taste according to me and my wife THIS IS FOR INFORMATION Best regards
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Response from Caviar de Neuvic
Hello,
Thank you for your loyalty and your feedback. We are sincerely sorry to hear that your experience with the Beluga Reserve caviar did not meet your expectations. Your satisfaction is our priority, and we take your comment very seriously. Please do not hesitate to contact us directly so we can discuss this.
Best regards,
The Caviar de Neuvic team
Thank you for your loyalty and your feedback. We are sincerely sorry to hear that your experience with the Beluga Reserve caviar did not meet your expectations. Your satisfaction is our priority, and we take your comment very seriously. Please do not hesitate to contact us directly so we can discuss this.
Best regards,
The Caviar de Neuvic team
M
Rating: 5 out of 5
Everything is perfect, both the product and the delivery.
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