The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
impossible to order on the site! despite having gone 2 times to the end of the order, with payment in CB, 3 days after receiving an email "your basket awaits your validation". It was necessary to order manually by telephone. However, a week later, nothing had happened either, and if I hadn't called again, since my account had been debited, I'd never have received my order in time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
Misleading promotion policy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
R A S
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
active customer follow-up to compensate for chronofresh's difficulties in meeting deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
It's a good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2022
Difficulties in finalizing the order on the site and major problems with Chronofresh delivery, but my correspondent at Neuvic was very available and competent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2022
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
It was perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2022
totally disorganized delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2022
Readable site, sometimes a little slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
delivery not made on the day of the appointment . Made the next day without prior notice. Being away, I had to improvise a reception to avoid a 3-day postponement. I'm not sure that the cold chain was respected, especially as these were scorching hot days.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
a little too salty, as usual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2022
very good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2022
very intuitive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Top customer service and delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2021
The service is perfect, but I haven't received the mother-of-pearl spoons. Could you please send them to me. As for the rest, nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
speed - efficiency -
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
Very good caviar but Chronopost logistics leave something to be desired
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
To be perfect, it would just take a little longer between the delivery notification and the actual delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2021
Delivery ok products pqsconwoes for now,a plus.un peu cher!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2021
Catastrophic delivery: parcel left for no reason in the entrance of the building without any contact from the deliveryman with me! Scandalous
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2021
PArfait
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
I am satisfied with the caviar osciétre have not yet tasted the resye of my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
Delivery problem with chronofresh.
Too bad ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
SALES DEPARTMENT VERY CLOSE TO ITS CUSTOMERS, PERFECT
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2021
Very disappointed with the order! I called you, I'm still waiting for your call back. I promise.
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Response from Caviar de Neuvic
Hello, Following our telephone discussion, we will do our utmost to ensure that the "caviar sélection" range is better differentiated from the "caviar du Domaine" range. Have a nice day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2021
As expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2021
very good product fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2021
It's not user-friendly: you have to be very careful about what you order: gram, price, etc. In addition, the delivery was cancelled without any warning. The service provider chosen to deliver is really mediocre in terms of customer relations. This is detrimental to Neuvic's image.
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Response from Caviar de Neuvic
Hello, We'd like to come back to you following the redesign of our website. This new site should make it easier for you to navigate through the ordering process. If you have any problems, please do not hesitate to contact our customer service department. We'll be delighted to advise you. Have a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2021
Delivery problem that was not honoured on the date originally planned
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Response from Caviar de Neuvic
Hello, Unfortunately, our carrier Chronofresh has experienced a delay with one of their trucks and your delivery has been delayed by a day. First of all, I would like to apologize for this delay in delivery. Despite our efforts to ensure the best possible delivery, our carrier Chronofresh sometimes experiences distribution problems. Therefore, I would like to inform you that Chronofresh keeps parcels in refrigerated hubs and trucks in order to respect the cold chain. Sincerely,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2021
too expensive for the quality despite the discount
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
the site needs a little improvement. I found it difficult to understand how to take advantage of the promotion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Easy-to-use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
An exceptional product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2021
Delivery on the requested date.... Well-prepared parcel....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
NNNN
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2021
fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2021
Little ease of navigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
Well done site but I had a problem with the discount code.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2021
problem at the time of the order at the beginning, confusion between address of invoicing and address of delivery. the parcel was delivered to the bad address, then it took one week to receive caviar at the good place. Neuvic was reagent by e-mail and present pat telephone but nothing made there has made.
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