The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Thank you for taking the time to share your opinion. We are delighted to learn that you find our products "perfect", but we would like to understand what may have led to your rating. Please feel free to contact us directly so that we can discuss and find a solution together.
Sincerely,
The Caviar de Neuvic team
A
Anne-Marie B.
Rating: 2 out of 5
following a purchase from 07/01/2026
The delivery of my package was scheduled for January 10, for a birthday gift. The package was therefore shipped on the 8th. However, the delivery was rescheduled twice, without me being the origin of this request. Result: my package only arrived on January 13 without me knowing if the storage conditions - cold chain - were respected. I am disappointed.
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Response from Caviar de Neuvic
Hello,
We are sincerely sorry for the delay in the delivery of your package and fully understand your disappointment, especially since it was a birthday gift.
However, we want to reassure you regarding the respect of the cold chain. We work with this carrier precisely because it ensures the maintenance of packages between 0 and 4 °C throughout the transport. Temperature readings (cold curves) are regularly taken and we are immediately alerted to any deviation, which guarantees the compliance of product storage.
After verification, the delay in delivery you experienced was due to unfavorable weather conditions, independent of our will and that of the carrier. Despite these delays, the package remained at all times in controlled temperature conditions.
We sincerely regret this setback and remain at your disposal for any further questions.
Best regards,
Customer service
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.Jean-Pierre V.
Rating: 2 out of 5
following a purchase from 28/12/2025
Caviar far too salty, which spoiled the tasting.
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Response from Caviar de Neuvic
Hello Jean-Pierre,
Thank you for your feedback. We are sorry to hear that our caviar did not meet your expectations in terms of saltiness. Your opinion is valuable and we will review it to improve our products. Please feel free to contact us to discuss your experience further.
Best regards,
The Caviar de Neuvic team
B
Bernard R.
Rating: 2 out of 5
following a purchase from 16/12/2025
Disappointed with the beluga reserve, I expected better in terms of fat and aromatic complexity and length on the palate.
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your feedback. We are sorry that our beluga caviar reserve did not meet your expectations. Your feedback is valuable and helps us constantly improve the quality of our products. Please feel free to contact us directly to discuss further. We hope to have the opportunity to fully satisfy you during your next tasting.
Best regards,
The Caviar de Neuvic team
J
Jeanne D.
Rating: 2 out of 5
following a purchase from 11/12/2025
Problem +++ with Chronopost
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your experience. We are sorry to hear about the difficulties encountered with Chronopost. Your satisfaction is our priority, and we are working closely with our partners to ensure optimal delivery. Please feel free to contact us directly so that we can assist you better.
Sincerely,
The Caviar de Neuvic team
A
Antoine C.
Rating: 2 out of 5
following a purchase from 13/12/2025
Disappointing Beluga. Still to taste your own production. Very cordial nonetheless
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Response from Caviar de Neuvic
Hello,
Thank you for your feedback. We are sorry to hear that the Beluga caviar did not meet your expectations. Your satisfaction is our priority, and please know that we take pride in offering exceptional products from our own production. We would be delighted to introduce you to our range to prove the quality of our expertise.
Very sincerely,
The Caviar de Neuvic team
A
Annie C.
Rating: 2 out of 5
following a purchase from 07/01/2025
I ordered a box of 100g and there was an offer with a box of 30g offered I only opened the box of 30g are disappointing I do not know what will be the surprise for the other box, but I will say that this tasting does not make me want to recommend this caviar too bad it was a disappointing first try
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Patricia P.
Rating: 2 out of 5
following a purchase from 23/12/2024
The order was not registered in the delivery list, so the product arrived 48 hours late.
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your experience with us. We are very sorry for the inconvenience caused by the delay in your delivery.
After verification, it appears that your order was not correctly recorded in the delivery listing. We will be reinforcing our internal processes to prevent this type of error recurring in the future.
Your satisfaction is our priority, and we remain at your disposal should you have any questions or require further assistance.
Yours faithfully
Caviar de Neuvic Customer Service
E
Erick G.
Rating: 2 out of 5
following a purchase from 07/11/2024
Delivery under tt, postponement without explanation, product practically frozen on arrival, chronopost to be avoided!!!!
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Response from Caviar de Neuvic
Hello, We are very sorry that your experience with our carrier was not satisfactory. We would like to point out that our products are carefully prepared by our logistics department to guarantee their quality. However, the problem seems to have been caused by the Chronofresh carrier, beyond our control. We fully understand your dissatisfaction and will immediately pass on your comments to the Chronofresh department in order to take the necessary measures. We thank you for your understanding and remain at your disposal for any further questions or assistance. We hope this does not affect your future orders with Caviar de Neuvic. Customer service Caviar de Neuvic
G
Gentiane G.
Rating: 2 out of 5
following a purchase from 09/10/2024
A good house but quality problems. Good quality order except for the dried out salmon slices. More seriously, on the previous order, customer service did not follow up on a purchase and complaint of totally inedible truffles (full of water).
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Response from Caviar de Neuvic
Hello, Thank you for taking the time to share your experience. We are delighted that you enjoyed the overall quality of our delicatessen products such as tarama, trout roe and wakame seaweed. However, we are very sorry to hear that the salmon slices did not meet your expectations. As for the truffles, we fully understand your dissatisfaction and apologize for the lack of follow-up on our part. This is not our policy and we will review our process to ensure that all complaints receive a prompt and appropriate response in the future. Thank you again for your feedback, which helps us to improve. If you have any further questions or if we can help you in any way, please do not hesitate to contact us again. We hope this mishap will not affect your loyalty to our company. Customer service Caviar de Neuvic
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2022
Impossible to make the reservation by internet I had to phone to place the order and on top of that you forgot the 2 mother of pearl spoons!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2021
THERE MAY BE PROBLEMS, WE TRY TO CATCH THE UNHAPPY CUSTOMER, BUT WE DON'T SEND HIM ADVERTISING.
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Response from Caviar de Neuvic
Hello, Unfortunately, our carrier has experienced a delay with one of their trucks and your delivery has been delayed. First of all, I would like to apologize for this delay in delivery. Despite our efforts to guarantee the best possible delivery, our carrier Chronofresh sometimes experiences distribution problems. I would like to inform you that Chronofresh keeps parcels in refrigerated hubs and trucks in order to respect the cold chain. To ensure this, if you wish, we can ask for the temperature curves of your parcel to be tracked. To assure you of this, if you wish, we can ask for the temperature curves of your parcel to be tracked. If you allow us to do so, we will contact you shortly by email for a commercial gesture. Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/11/2021
A series of errors or absent-mindedness! After placing my order, having mentioned my wish to include gift bags, an operator called me back, saying that she was making sure. On receiving the parcel, I noted that only one copy was enclosed and called the after-sales service, who told me that they would call me back! With no news after two days, I called back and was told that the necessary would be done... To be continued! I'm waiting and hope I won't have to call again.
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Response from Caviar de Neuvic
Hello, sorry for the misunderstanding around these exchanges. As agreed together, we then sent the bags. We will think to offer this kind of products more easily on our website. Hoping nevertheless that the bags have brought you satisfaction.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/09/2021
On the site it is mentioned that for caviar osciètre short DDM qu'elle was two months guaranteed (still present on the site this day 29/09 the young woman doubted the phone to contact and told me it was good. In fact ordered on 20/09 DDM on the box 17/10/21! Not happy at all, hard to believe that such a DDM guarantee is left unfulfilled.
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Response from Caviar de Neuvic
Hello Madam, We apologize for this error in the preparation of your order. Indeed, the short DDM of your osciètre caviar was 3 weeks whereas we commit ourselves to a minimum of 2 months. I will send you an email with a commercial gesture of compensation. We wish you a pleasant day.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/05/2021
Received my order after three delivery attempts. What's more, I wasn't warned that he wasn't coming to deliver on the scheduled date.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/01/2021
the paid order didn't come, after 3 weeks I called the seller again, who told me they had a computer problem, for the deliveries, but apparently not for the collection, problem solved.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
vire appel pour fixer la date de livraison et..... delivery le lendemain !!! !
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/05/2020
lamentable chrono delivery service that forced us to wait for half a day, only to tell us at 10.50pm that delivery would not take place!!!!!!!!!!!!!!!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/03/2020
I wouldn't recommend it because, although the delivery is perfect, the quality of the product is very disappointing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2017
delivery time not respected
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Response from Caviar de Neuvic
After reviewing your order and delivery, we apologize and understand your dissatisfaction. We will also take into account the relevance of your comment. Until now, we did not send parcels to the post office on Fridays. As Monday January 1 was a public holiday, your parcel left our warehouses on January 2 and arrived at its destination on January 4.
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