Customer reviews of Caviar de Neuvic

Hello,

Thank you sincerely for your positive feedback. We are delighted that our caviar helped brighten your moments with family and friends. Your satisfaction is our greatest reward.

Best regards,
The Caviar de Neuvic team

Hello sir,

We thank you for your feedback.

To answer your question, we work with a refrigerated carrier who guarantees the respect of the cold chain between 0 and 4 °C during transport.

Under these conditions, we cannot add ice packs to our packages, as this would be counterproductive with the operation and handling of refrigerated transport.

That is why we inform our customers that upon receipt of the package, the products must be placed immediately in the refrigerator to ensure their proper preservation.

We remain at your disposal for any further questions.

Best regards,
The Caviar de Neuvic team

Hello,

We sincerely thank you for your feedback and for your rating. We are delighted that you are satisfied with your experience with us.

Best regards,
The Caviar de Neuvic team.

Hello,

Thank you for taking the time to share your experience and we are sincerely sorry that the delay in receiving your order and the presentation when opening the box did not meet your expectations.

Regarding delivery, we would like to clarify that delays can unfortunately be longer for orders destined for abroad. These delays are partly beyond our control and depend notably on the carrier and the constraints related to international transport.

We also take note of your comment regarding the presentation of the product when opening the box, which is an important point for us as we pay great attention to the quality of the experience offered to our customers.

Thank you for your feedback, which allows us to continue improving our services.

Sincerely,
The Caviar de Neuvic team

Hello,

Thank you for taking the time to share your opinion. We are delighted to learn that you find our products "perfect", but we would like to understand what may have led to your rating. Please feel free to contact us directly so that we can discuss and find a solution together.

Sincerely,
The Caviar de Neuvic team

Hello,

We sincerely thank you for your feedback and are delighted to learn that you appreciated the quality of our products and our customer service. We take your comments regarding the delivery into account and will do our best to improve this experience in the future.

Best regards,
The Caviar de Neuvic team.

Hello,

Thank you for taking the time to share your feelings.

We are sorry to hear about your disappointment. We are indeed caviar producers in Neuvic, where we raise our sturgeons and produce our Baeri and Oscietra caviars directly on our estate.

However, some species, such as Sevruga or Beluga, are not produced in Neuvic. In order to offer our customers a wider range, we work with partner fish farms located in Europe, particularly in Bulgaria and Italy. These partners are selected with the utmost care and share the same requirements as we do regarding fish welfare, breeding quality, and know-how.

Our goal is to offer exceptional caviars, whether they come from our own production or from partner producers who meet our quality standards.

We hope that this information will help you better understand our approach and we remain at your disposal if you wish to discuss further.

Best regards,

The Caviar de Neuvic team

Hello sir,

We thank you for your feedback and are sorry for this disappointment.

Due to the great success of our promotional offer, the stock of free candles has unfortunately been depleted more quickly than expected. Despite all our vigilance, some orders may have been shipped without this gift.

Following your complaint email, we have nevertheless proceeded with a commercial gesture to compensate for this inconvenience.

We renew our apologies for this situation and thank you for your understanding.

Best regards,

The Caviar de Neuvic team

Hello,

Thank you for your review and your rating. We are glad that you enjoyed our caviar, although we understand your point of view on the quality-price ratio. Your feedback is essential to help us improve our products and services. Please feel free to share your suggestions, we would be happy to hear them.

Best regards,
The Caviar de Neuvic team

Hello,

Thank you for your sincere feedback regarding your experience with our site "Caviar de Neuvic". We are delighted that you appreciated the quality of our caviar, but we sincerely regret the inconveniences caused by the delivery delays. Please be assured that we take your feedback very seriously and will work to improve our delivery service with the carrier to avoid such situations in the future.

Hello,

We are sincerely sorry for the delay in the delivery of your package and fully understand your disappointment, especially since it was a birthday gift.

However, we want to reassure you regarding the respect of the cold chain. We work with this carrier precisely because it ensures the maintenance of packages between 0 and 4 °C throughout the transport. Temperature readings (cold curves) are regularly taken and we are immediately alerted to any deviation, which guarantees the compliance of product storage.

After verification, the delay in delivery you experienced was due to unfavorable weather conditions, independent of our will and that of the carrier. Despite these delays, the package remained at all times in controlled temperature conditions.

We sincerely regret this setback and remain at your disposal for any further questions.

Best regards,
Customer service

Hello Jean-Pierre,

Thank you for your feedback. We are sorry to hear that our caviar did not meet your expectations in terms of saltiness. Your opinion is valuable and we will review it to improve our products. Please feel free to contact us to discuss your experience further.

Best regards,
The Caviar de Neuvic team

Thank you very much for your feedback! We are delighted that the second box fully met your expectations. The differences you noticed can naturally vary from batch to batch, but we take note of your comments to continue improving the quality of our products.
Customer Service

We are pleased that the delivery and quality of our products meet your satisfaction. We take note of your comment regarding the jar of cisco roe to give it the necessary attention.
Customer Service

We take note of your comments regarding the slicing of the salmon and will pass your observations to our production team. We are glad that the trout roe has fully satisfied you and hope to continue to satisfy you with your future orders.
Customer Service

Hello,

Thank you for taking the time to share your feedback. We are sorry that our beluga caviar reserve did not meet your expectations. Your feedback is valuable and helps us constantly improve the quality of our products. Please feel free to contact us directly to discuss further. We hope to have the opportunity to fully satisfy you during your next tasting.

Best regards,
The Caviar de Neuvic team

Thank you very much for your feedback. The liquid you noticed in the box is natural exudate: the caviar continues to 'macerate' in this type of packaging and this is completely normal. We would be delighted if you could try our classic boxes during your next tasting, they offer a more compact presentation of the caviar.
Customer Service

Hello,

Thank you for taking the time to share your experience. We are sorry to hear about the difficulties encountered with Chronopost. Your satisfaction is our priority, and we are working closely with our partners to ensure optimal delivery. Please feel free to contact us directly so that we can assist you better.

Sincerely,
The Caviar de Neuvic team

The taste of caviar can vary according to palates and personal preferences. We are delighted that the Osciètre pleased you and hope to continue to surprise you during your next tastings.

Hello,

Thank you for your feedback. We are sorry to hear that the Beluga caviar did not meet your expectations. Your satisfaction is our priority, and please know that we take pride in offering exceptional products from our own production. We would be delighted to introduce you to our range to prove the quality of our expertise.

Very sincerely,
The Caviar de Neuvic team

Thank you for your feedback. We are sincerely sorry for the delivery delay. During the holidays, we unfortunately encountered disruptions related to strikes, which impacted a large part of our parcels. We thank you for your understanding and hope that the products still met your expectations.
Customer Service

Thank you very much for your feedback! We sincerely apologize for the delivery delay and the lack of notification. We hope that your products fully met your expectations despite this incident.
Customer Service

Thank you very much for your feedback! Depending on the type of caviar, the firmness of the grain can vary naturally, but we are glad you enjoyed the taste and hope to continue to surprise you during your next tastings.
Customer Service

Hello,

Thank you for your feedback. We sincerely apologize for the delivery delay you encountered. Despite all the attention we pay to the preparation and shipping of our products, it can happen that our partner Chronofresh faces logistical unforeseen events beyond our control.

The discount to be applied aims to compensate for this inconvenience, but we understand that it may have impacted your experience. Rest assured that we remain vigilant and are doing everything possible to ensure you receive impeccable service quality.

We hope to have the pleasure of fully satisfying you with your next order.

Best regards,
The caviar customer service of Neuvic

Hello,

Thank you for taking the time to share your experience with us. We are very sorry for the inconvenience caused by the delay in your delivery.

After verification, it appears that your order was not correctly recorded in the delivery listing. We will be reinforcing our internal processes to prevent this type of error recurring in the future.

Your satisfaction is our priority, and we remain at your disposal should you have any questions or require further assistance.

Yours faithfully
Caviar de Neuvic Customer Service

Hello,

Thank you for your feedback. We are delighted that our caviar has met your expectations. As for our other products, we have taken good note of your comments and will continue to offer products to your complete satisfaction.

Your opinion is important to us, and we hope to be able to offer you an experience even better suited to your tastes when you place your next order.

With kindest regards,
caviar de Neuvic customer service

Hello,

Thank you for your positive feedback about our products. We are delighted that you are satisfied.

However, we understand your wish for a gift package. As the majority of our products are fresh and delicate items, we are unfortunately unable to offer gift wrapping to guarantee their optimal quality upon receipt.

We thank you for your understanding and look forward to satisfying you with future orders.

With kindest regards,
caviar de Neuvic customer service

Hello, We are very sorry that your experience with our carrier was not satisfactory. We would like to point out that our products are carefully prepared by our logistics department to guarantee their quality. However, the problem seems to have been caused by the Chronofresh carrier, beyond our control. We fully understand your dissatisfaction and will immediately pass on your comments to the Chronofresh department in order to take the necessary measures. We thank you for your understanding and remain at your disposal for any further questions or assistance. We hope this does not affect your future orders with Caviar de Neuvic. Customer service Caviar de Neuvic

Hello, thank you for your feedback. We are sorry to hear that the dried caviar and eel did not meet your expectations. We understand that these products can have very particular tastes and may not be suitable for everyone. We do our best to offer a selection of quality products, but taste preferences can vary. If you would like recommendations for other products or have any questions, please contact us. We'd be delighted to guide you towards alternatives that might best suit your needs. We hope to see you again in our future orders. Caviar de Neuvic Customer Service

Hello, First of all, thank you for taking the time to share your experience. At Caviar de Neuvic, all comments are taken seriously. We are very sorry to hear that you have encountered difficulties on our site, particularly with the shipping information and the accumulation of promotions. Shipping costs are 22.80€ and free shipping is 130€. This information is displayed when you create a shopping cart, then in your summary before proceeding to checkout. Our offers are not cumulative. We fully understand that this may have caused frustration and misunderstanding, and we apologize again. Rest assured that we will take your comments into consideration. We are actively working on making our site more fluid and our information clearer, so that you can enjoy a more pleasant customer experience. We will also be reviewing our processes to better support our customer service team in handling these situations. Thank you again for your constructive feedback, which will help us to move forward. We hope this mishap in no way detracts from your loyalty. Caviar de Neuvic Customer Service