The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
A good house but quality problems. Good quality order except for the dried out salmon slices. More seriously, on the previous order, customer service did not follow up on a purchase and complaint of totally inedible truffles (full of water).
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Response from Caviar de Neuvic
Hello, Thank you for taking the time to share your experience. We are delighted that you enjoyed the overall quality of our delicatessen products such as tarama, trout roe and wakame seaweed. However, we are very sorry to hear that the salmon slices did not meet your expectations. As for the truffles, we fully understand your dissatisfaction and apologize for the lack of follow-up on our part. This is not our policy and we will review our process to ensure that all complaints receive a prompt and appropriate response in the future. Thank you again for your feedback, which helps us to improve. If you have any further questions or if we can help you in any way, please do not hesitate to contact us again. We hope this mishap will not affect your loyalty to our company. Customer service Caviar de Neuvic
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Eric M.
Rating: 3 out of 5
following a purchase from 28/07/2024
Problem with delivery.
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Response from Caviar de Neuvic
Hello, We are very sorry for the one-day delay in the delivery of your order. We understand how frustrating this can be and apologize for the inconvenience. We are constantly working with our partners to improve our delivery times, and your feedback is essential in helping us to improve. If you have any further questions or concerns, please do not hesitate to contact us, we will be delighted to assist you. Thank you for your understanding and patience. The caviar de Neuvic team
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Pierre B.
Rating: 4 out of 5
following a purchase from 01/07/2024
Perfect delivery - excellent Beluga caviar.
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Response from Caviar de Neuvic
Hello Thank you so much for your positive feedback and for taking the time to share your experience. We are delighted to hear that you found the delivery perfect and that our Beluga caviar lived up to your expectations. Your satisfaction is our top priority, and your glowing comments encourage us to continue offering products and services of the highest quality. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your trust and support. Caviar de Neuvic customer service
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Thesy W.
Rating: 4 out of 5
following a purchase from 24/06/2024
normal service and delivery, as befits this type of product
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Response from Caviar de Neuvic
Hello, Thank you for your feedback. We are pleased to hear that our service and delivery met your expectations for this type of product. Your satisfaction is important to us, and we strive to maintain a consistent level of service. If you have any suggestions or additional requirements, please do not hesitate to let us know. We look forward to serving you again soon. Thank you again for your confidence. Customer service caviar de Neuvic
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Andre G.
Rating: 4 out of 5
following a purchase from 24/06/2024
The Baeri signature caviar is average in taste.
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Response from Caviar de Neuvic
Hello, Thank you for taking the time to share your experience with us. We are happy to hear that the order and delivery went very well. We are sorry that the taste of our Baeri Signature caviar did not fully meet your expectations. Your feedback is invaluable and will help us to improve our products. We would like to learn more about your experience to better understand your taste expectations. Please do not hesitate to contact us directly to discuss the matter. We look forward to satisfying you with your next order. Thank you again for your feedback and your confidence. Caviar de Neuvic customer service
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Michelle A.
Rating: 4 out of 5
following a purchase from 28/04/2024
The delivery was a little long, postponed from the delivery site; this was not your fault.
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Response from Caviar de Neuvic
Hello, Thank you for your kind review! We are sorry to hear that the delivery time did not meet your expectations. We will pass on your comment to our Chronofresh carrier so that we can improve this aspect for your next order. Nevertheless, we hope that our delicatessen products have met your expectations. We hope to see you again soon in our orders. Customer service Caviar de Neuvic
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Bernard E.
Rating: 4 out of 5
following a purchase from 16/04/2024
Good contact, prices are correct, delivery times are a little long.
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Response from Caviar de Neuvic
Hello, thank you for these 4 out of 5 stars! We are happy to hear that our prices match the quality of our products. However, we would like to apologize on behalf of our carrier Chronofresh for the delivery delays. We will pass on your comments in order to improve customer satisfaction. We hope to see you back with our orders very soon. Customer service Caviar de Neuvic
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Benoît Y.
Rating: 4 out of 5
following a purchase from 11/04/2024
Good site ergonomics
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Response from Caviar de Neuvic
Hello, Thank you for your review! We're delighted to hear that our site and its navigation are working well for you. We also hope that our Baeri caviar has met your expectations. Thank you again for your note and see you soon! Customer service Caviar de Neuvic
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Viviane C.
Rating: 4 out of 5
following a purchase from 26/03/2024
Lack of freshness protection in carton
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Response from Caviar de Neuvic
Hello, Thank you for taking the time to share your review and for giving our products a 4-star rating. Customer satisfaction and the quality of our products are very important to us. We do everything in our power to guarantee the freshness of our caviars. Our products are kept in optimal conditions, and we work with Chronofresh, a specialized carrier who uses refrigerated trucks to maintain the cold chain throughout delivery. We apologize for any perceived lack of freshness in your order. Your feedback is invaluable and enables us to continually improve our services. Please do not hesitate to contact us directly if you have any further comments or would like to discuss the matter in more detail. We're here to help. Customer service Caviar de Neuvic
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Etienne T.
Rating: 4 out of 5
following a purchase from 23/03/2024
It would be interesting to see views of the breeding site.
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Amandine N.
Rating: 4 out of 5
following a purchase from 02/02/2024
The site and the product are very good but the carrier did not respect the delivery time, bad customer service from the carrier, too bad.
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Response from Caviar de Neuvic
Hello, Thank you very much for taking the time to share your experience and for giving us a 4 star rating despite the inconvenience encountered with the carrier. We are delighted that you enjoyed our site and our products. However, we are very sorry that the carrier did not meet the delivery deadline and that their customer service did not live up to your expectations. While this situation is beyond our control, we understand how frustrating it can be. Your feedback is valuable, and we will pass it on to our logistics partner so that they can improve their services and prevent this type of situation from recurring. We look forward to seeing you again. Caviar de Neuvic Customer Service
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Jean Christian B.
Rating: 4 out of 5
following a purchase from 14/12/2023
Very good product and delivery.
I had noted a request for blinis offered as a gift for the amount of my order and did not receive it.
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Richard D.
Rating: 4 out of 5
following a purchase from 26/12/2023
Sales
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Alain M.
Rating: 4 out of 5
following a purchase from 22/12/2023
practical site
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Response from Caviar de Neuvic
Hello, Thank you very much for your review and your 4 stars! We're glad you found our site convenient and easy to use. Your feedback is valuable to us, and we're constantly working to improve the online experience to make your browsing experience even more enjoyable. If you have any suggestions or comments to make your experience even better, please let us know. We look forward to assisting you on your next visit. Customer service Caviar de Neuvic
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Patrick D.
Rating: 4 out of 5
following a purchase from 14/11/2023
Disappointed by false promotions during holiday periods A clearer pricing policy would be welcome
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Brigitte C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Lack of user-friendliness and fluidity
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André C.
Rating: 3 out of 5
following a purchase from 16/12/2023
Attractive when opened, but a little disappointed by the gustatory side of this caviar, explaining my score; lacks a little flavor.
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Francis B.
Rating: 3 out of 5
following a purchase from 08/12/2023
Not very easy to navigate
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Response from Caviar de Neuvic
Sir, We're sorry to hear that you're having trouble navigating our website. We understand how frustrating this can be, and we're here to help you resolve this issue. In order to better understand the nature of the problems you are experiencing, could you please provide us with more details about the specific difficulties you are experiencing? For example, are you experiencing problems displaying pages, finding specific products, or other site functionality issues? We'd like to assure you that customer satisfaction is our top priority, and we'll do everything we can to resolve this issue as quickly as possible. If you wish, you can also contact us directly by phone on 05 53 80 89 57, and our customer support team will be delighted to help you. Once again, we apologize for any inconvenience caused, and thank you for informing us of this problem. We hope to be able to resolve this situation quickly and provide you with a pleasant browsing experience on our site. Caviar de Neuvic customer service
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Pierre C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Too bad delivery problems spoiled the fun a bit. Delivery delayed twice by one day. Complicated to book 3 days from 8:00 am to 6:00 pm to wait for a delivery... Telephone contact with Neuvic service very pleasant and professional.
The caviar is excellent and lives up to its reputation. We thoroughly enjoyed it.
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Pascal D.
Rating: 4 out of 5
following a purchase from 09/12/2023
All right!
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Kevin C.
Rating: 4 out of 5
following a purchase from 07/12/2023
Clean packaging Packaging in good condition Delivery on time Top of the range
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Serge H.
Rating: 3 out of 5
following a purchase from 03/12/2023
non-conforming order
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Response from Caviar de Neuvic
Thank you for ordering from our website. We apologize for the problem you encountered with your order. Our consulting teams dealt with you on the phone at that time and we offered you a commercial gesture. I hope that this logistical problem will not affect your confidence in our company, and we have made our order preparation teams aware of the problem again. Sincerely, Caviar de Neuvic Customer Service
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Nicole H.
Rating: 3 out of 5
following a purchase from 04/12/2023
Product too salty. Disappointed to find that this caviar comes from Bulgaria.
The delivery man demanded that I go down the street rather than deliver to my home.
Otherwise no problem with the cold.
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Prade P.
Rating: 3 out of 5
following a purchase from 24/11/2023
Promotional offer not interesting given the application of shipping costs. So that was the last time.
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Michel F.
Rating: 4 out of 5
following a purchase from 23/11/2023
Very good, good information
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Véronique B.
Rating: 4 out of 5
following a purchase from 02/11/2023
I can't give it 5 stars, I don't know anything about caviar, but I find it better than what I've tasted in supermarkets.
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Richard L.
Rating: 4 out of 5
following a purchase from 11/10/2023
Fine
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Jean-Claude G.
Rating: 4 out of 5
following a purchase from 06/10/2023
Excellent product Lousy delivery service (chronfresh). Delivery delayed twice without explanation. Avoid for a birthday or fixed date party.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2023
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Good order tracking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
Everything is almost perfect...but no response to my 2 emails to customer service!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
Good product but I was not delivered on the day I expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
I sometimes had trouble validating my order, but otherwise the site is clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
Clear and efficient website, order confirmation sent, delivery times respected, free shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2022
Site ok, delivery ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2022
I placed an order a few days before Christmas and it arrived on time! I ordered 5 items and among them, the salmon eggs arrived in very poor condition. Despite this inconvenience, I will recommend without hesitation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
R A S
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2022
Impossible to make the reservation by internet I had to phone to place the order and on top of that you forgot the 2 mother of pearl spoons!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
active customer follow-up to compensate for chronofresh's difficulties in meeting deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
It's a good product
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