The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Excellent-quality caviar, always true to itself. It is always a pleasure to open a tin with family or friends.
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Response from Caviar de Neuvic
Hello,
Thank you sincerely for your positive feedback. We are delighted that our caviar helped brighten your moments with family and friends. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team
F
Florence B.
Rating: 5 out of 5
following a purchase from 21/09/2026
Perfect
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Response from Caviar de Neuvic
Hello,
Thank you very much for your positive review! We are delighted that your experience was perfect, and we would be happy to welcome you back to our online store.
Best regards,
The Caviar de Neuvic team
R
Romuald A.
Rating: 5 out of 5
following a purchase from 15/09/2026
Order received on time. I was surprised by the slightly salty taste of the caviar tarama, but I think that's perfectly normal!!!!!
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Response from Caviar de Neuvic
Hello,
Thank you very much for your positive feedback! We are delighted to hear that your order arrived on time. Your impressions are valuable to us and encourage us to keep offering you the very best.
Kind regards,
The Caviar de Neuvic team
A
Aurélien L.
Rating: 5 out of 5
following a purchase from 07/09/2026
Very responsive customer service: after I requested a change, I received a call back the very next day and my request was fulfilled. The package arrived perfectly chilled thanks to Chronofresh, and the caviar was delicious; the only minor downside was that delivery took place the day after the requested date.
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Response from Caviar de Neuvic
Hello,
Many thanks for your very positive feedback! We are delighted to hear that our customer service met your expectations and that you enjoyed the quality of our caviar. Your satisfaction is our priority, and we are taking your comments about the delivery into account.
Kind regards,
The Caviar de Neuvic team
B
Beatrice G.
Rating: 5 out of 5
following a purchase from 15/09/2026
Perfect
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Response from Caviar de Neuvic
Dear customer,
We sincerely thank you for your glowing feedback! We are delighted that your experience was perfect, and we are thrilled to have you as a customer.
Kind regards,
The Caviar de Neuvic team
L
Laurent P.
Rating: 5 out of 5
following a purchase from 13/09/2026
Delivery as expected, just need to consume in moderation.
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your flattering review. We are delighted that the delivery met your expectations and hope that you will enjoy our products in moderation. Do not hesitate to come back to us to discover our new products!
Best regards,
The Caviar de Neuvic team
Y
Yann M.
Rating: 4 out of 5
following a purchase from 14/09/2026
I was surprised that there was no ice pack in the package. For once I was present but normally it stays with the caretaker all day.
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Response from Caviar de Neuvic
Hello sir,
We thank you for your feedback.
To answer your question, we work with a refrigerated carrier who guarantees the respect of the cold chain between 0 and 4 °C during transport.
Under these conditions, we cannot add ice packs to our packages, as this would be counterproductive with the operation and handling of refrigerated transport.
That is why we inform our customers that upon receipt of the package, the products must be placed immediately in the refrigerator to ensure their proper preservation.
We remain at your disposal for any further questions.
Best regards,
The Caviar de Neuvic team
M
Michel M.
Rating: 5 out of 5
following a purchase from 08/09/2026
Super
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Response from Caviar de Neuvic
Hello,
A big thank you for your positive feedback! We are delighted that you liked our product and that you had a pleasant time with us. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team.
A
Auguste B.
Rating: 5 out of 5
following a purchase from 10/09/2026
The caviar was good. We are never disappointed by the shipments.
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your warm feedback. We are pleased to know that you appreciate the quality of our caviar and that our shipments meet your expectations. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team
M
Marie Claude D.
Rating: 5 out of 5
following a purchase from 02/09/2026
Delighted by this tasting of Beluga enhanced by this good vodka.
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Response from Caviar de Neuvic
Hello,
We are delighted to learn that you appreciated our Beluga caviar and that it was enhanced by a good vodka. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team
B
Bernard P.
Rating: 5 out of 5
following a purchase from 04/09/2026
ras
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your positive feedback. Your satisfaction is our greatest reward and we hope to have the pleasure of seeing you again very soon in our online store.
Best regards,
The Caviar de Neuvic team
C
Christine S.
Rating: 4 out of 5
following a purchase from 30/08/2026
Good
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your feedback and for your rating. We are delighted that you are satisfied with your experience with us.
Best regards,
The Caviar de Neuvic team.
C
Catherine N.
Rating: 5 out of 5
following a purchase from 03/09/2026
Long live anti-waste
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Response from Caviar de Neuvic
Hello,
Thank you very much for your positive feedback and your enthusiasm for our anti-waste commitment. We are delighted to know that our efforts resonate with our customers. Your support motivates us to continue this beautiful adventure.
Best regards,
The caviar team of Neuvic
D
Dominique B.
Rating: 5 out of 5
following a purchase from 01/09/2026
Not yet tasted
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Response from Caviar de Neuvic
Hello,
We warmly thank you for your positive feedback! We are delighted that you have chosen our products and hope that you will enjoy your upcoming tasting. Please do not hesitate to get back to us to share your impressions.
Best regards,
The Caviar de Neuvic team
S
Stephane R.
Rating: 5 out of 5
following a purchase from 02/09/2026
Thank you Thank you for the welcome you give me every time and for the relationships we have had since the very beginning. A happiness, a joy, and a delight to know you and share good moments with your teams who take such good care of me. See you very soon
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Response from Caviar de Neuvic
Hello sir,
A huge thank you for this wonderful message!
It is always a real pleasure to exchange with you, during your visits or simply by phone. Your loyalty and trust over all these years are particularly precious to us.
Our entire team is delighted to share these beautiful moments with you and to accompany you with as much pleasure as ever.
Looking forward to seeing you again and exchanging again very soon!
The caviar team of Neuvic
L
Ludovic L.
Rating: 5 out of 5
following a purchase from 21/08/2026
Excellent product, careful shipping
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G
Gerard O.
Rating: 4 out of 5
following a purchase from 22/08/2026
Delivery on the day we wanted; the content in excellent condition.
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N
Nelly S.
Rating: 5 out of 5
following a purchase from 18/08/2026
Clients for many years, we appreciate the quality and care given to the products and customer relations.
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Response from Caviar de Neuvic
Hello,
A big thank you for your warm feedback! We are delighted to know that you appreciate the quality of our products and our attention to customer relations. Your loyalty is our greatest reward.
Best regards,
The Caviar de Neuvic team
P
Pierrette K.
Rating: 5 out of 5
following a purchase from 17/08/2026
We always appreciate your Baeri caviar.
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Response from Caviar de Neuvic
Hello,
We warmly thank you for your positive feedback and your loyalty to our Baeri caviar. It is a true pleasure to know that you appreciate it so much.
We hope to see you very soon on our online store.
Best regards,
The Caviar de Neuvic team
M
Marilyn L.
Rating: 5 out of 5
following a purchase from 17/08/2026
Fast delivery, and quality product. Perfect.
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your flattering feedback! We are delighted to learn that you appreciated the speed of delivery as well as the quality of our product. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team
J
Jean-Marc G.
Rating: 5 out of 5
following a purchase from 03/12/2025
Very satisfied with the tasting service on-site in Paris. Great discovery.
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Response from Caviar de Neuvic
Hello,
We warmly thank you for your positive feedback. We are delighted that our tasting service in Paris was a great discovery for you and that you are satisfied with it.
Best regards,
The Caviar de Neuvic team
T
Thierry G.
Rating: 5 out of 5
following a purchase from 28/11/2025
excellent product and reasonable price
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Response from Caviar de Neuvic
Hello,
We warmly thank you for your positive feedback. We are delighted that our product met your expectations and that you found our price reasonable. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team.
J
Jean Michel C.
Rating: 5 out of 5
following a purchase from 18/12/2025
Very satisfied.
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Response from Caviar de Neuvic
Hello,
We warmly thank you for your positive feedback. It is a pleasure to know that our product fully satisfies you.
Best regards,
The Caviar de Neuvic team
J
Jean-Alain C.
Rating: 5 out of 5
following a purchase from 26/11/2025
For a first order, it was perfect. All the guests were delighted. We will return.
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your warm feedback. We are delighted to learn that you and your guests appreciated your first order and we would be thrilled to welcome you back to our store.
Best regards,
The Caviar de Neuvic team
N
Narjess Z.
Rating: 5 out of 5
following a purchase from 05/02/2026
Exceptional. Great choice, very good quality and the in-store service was excellent.
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Response from Caviar de Neuvic
Hello,
We warmly thank you for your flattering review. We are delighted that you appreciated the quality of our products and the in-store service. Your satisfaction is our greatest reward, and we would be thrilled to welcome you back very soon.
Best regards,
The Caviar de Neuvic team
A
Arina B.
Rating: 5 out of 5
following a purchase from 01/08/2026
Delicious !!!
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Response from Caviar de Neuvic
Hello,
We warmly thank you for your positive review and are delighted to learn that you found our products delicious. Your satisfaction is our greatest reward and we hope to see you again soon for new taste discoveries.
Best regards,
The Caviar de Neuvic team.
Y
Yveline L.
Rating: 5 out of 5
following a purchase from 10/06/2026
High quality products that provide a lot of satisfaction
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Response from Caviar de Neuvic
Hello,
A big thank you for your very positive feedback! We are delighted to learn that our products bring you satisfaction and meet your expectations in terms of quality.
Your support deeply touches us and motivates us to continue offering you the best.
Best regards,
The Caviar de Neuvic team
T
Thierry B.
Rating: 5 out of 5
following a purchase from 18/07/2026
Excellent but we knew after visiting and tasting on site
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Response from Caviar de Neuvic
Hello,
A big thank you for your positive review! We are delighted to learn that you enjoyed your visits and tastings, and that our caviar continues to delight you even online. Your satisfaction is our greatest reward.
Sincerely,
The Caviar de Neuvic team
J
Jean Luc I.
Rating: 5 out of 5
following a purchase from 23/06/2026
Perfect
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your warm feedback and your perfect rating. We are pleased to know that you are satisfied with your experience at Caviar de Neuvic, and we would be delighted to welcome you again soon.
Best regards,
The Caviar de Neuvic team
M
Mozos D.
Rating: 4 out of 5
following a purchase from 08/07/2026
Delay in receiving the order and the presentation when opening the tin is not the best.
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your experience and we are sincerely sorry that the delay in receiving your order and the presentation when opening the box did not meet your expectations.
Regarding delivery, we would like to clarify that delays can unfortunately be longer for orders destined for abroad. These delays are partly beyond our control and depend notably on the carrier and the constraints related to international transport.
We also take note of your comment regarding the presentation of the product when opening the box, which is an important point for us as we pay great attention to the quality of the experience offered to our customers.
Thank you for your feedback, which allows us to continue improving our services.
Sincerely,
The Caviar de Neuvic team
V
Viviane V.
Rating: 5 out of 5
following a purchase from 22/06/2026
I am very satisfied with my last order
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your positive feedback! We are pleased to learn that you are satisfied with your order and hope to have the pleasure of welcoming you again very soon.
Yours sincerely,
The Caviar de Neuvic team
P
Patrick L.
Rating: 5 out of 5
following a purchase from 30/06/2026
The 5-star excellence criterion can be applied to them after several orders from me…
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Response from Caviar de Neuvic
Hello,
Thank you very much for your flattering feedback! We are delighted to know that our products have met your expectations and that you enjoyed your experience with us. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team
L
Laurent M.
Rating: 5 out of 5
following a purchase from 27/06/2026
Perfect!
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Response from Caviar de Neuvic
Hello,
A big thank you for your flattering feedback! We are delighted to know that you are satisfied with your experience at Caviar de Neuvic. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team
C
Catherine A.
Rating: 5 out of 5
following a purchase from 30/06/2026
perfect!
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your flattering feedback. We are delighted that your experience with us was perfect and this encourages us to continue to offer you the best.
Best regards,
The Caviar de Neuvic team
S
Samuel S.
Rating: 5 out of 5
following a purchase from 18/06/2026
Very good
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your positive feedback! It is a pleasure to know that you are satisfied with your experience with us. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team
S
Serge D.
Rating: 5 out of 5
following a purchase from 26/06/2026
ok
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback! We are delighted that our product satisfied you. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team
S
Stephane R.
Rating: 5 out of 5
following a purchase from 26/06/2026
THANK YOU FOR YOUR WARM WELCOME AND A PLEASURE TO MEET YOU;
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your warm feedback. It was a real pleasure to have you with us and we hope to see you again soon.
Best regards,
The Caviar de Neuvic team
J
Jean Paul A.
Rating: 5 out of 5
following a purchase from 26/06/2026
perfect delivery
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Response from Caviar de Neuvic
Hello,
We warmly thank you for your positive feedback. We are delighted to learn that your delivery went well and that you are satisfied with our services.
Best regards,
The Caviar de Neuvic team.
F
Frederic C.
Rating: 3 out of 5
following a purchase from 24/06/2026
The quality of the order taking was perfect and fast, the products are excellent. The customer service is very good. However, the delivery arrived 5 days after the agreed date and not at the indicated address.
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your feedback and are delighted to learn that you appreciated the quality of our products and our customer service. We take your comments regarding the delivery into account and will do our best to improve this experience in the future.
Best regards,
The Caviar de Neuvic team.
C
Cécile L.
Rating: 5 out of 5
following a purchase from 27/06/2026
Perfect experience!
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Response from Caviar de Neuvic
Hello,
We warmly thank you for your positive feedback! We are delighted to learn that your experience with us was perfect. Your satisfaction is our greatest reward.
Best regards,
The Caviar de Neuvic team
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