The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Disappointed because some products are not at all to my taste
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Response from Caviar de Neuvic
Hello, thank you for your feedback. We are sorry to hear that the dried caviar and eel did not meet your expectations. We understand that these products can have very particular tastes and may not be suitable for everyone. We do our best to offer a selection of quality products, but taste preferences can vary. If you would like recommendations for other products or have any questions, please contact us. We'd be delighted to guide you towards alternatives that might best suit your needs. We hope to see you again in our future orders. Caviar de Neuvic Customer Service
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Regine B.
Rating: 3 out of 5
following a purchase from 22/10/2024
the site is neither fluid nor reliable (information on shipping costs, promotional offers, etc.), leading to problems that customer service is unable to manage, resulting in tension and misunderstandings.
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Response from Caviar de Neuvic
Hello, First of all, thank you for taking the time to share your experience. At Caviar de Neuvic, all comments are taken seriously. We are very sorry to hear that you have encountered difficulties on our site, particularly with the shipping information and the accumulation of promotions. Shipping costs are 22.80€ and free shipping is 130€. This information is displayed when you create a shopping cart, then in your summary before proceeding to checkout. Our offers are not cumulative. We fully understand that this may have caused frustration and misunderstanding, and we apologize again. Rest assured that we will take your comments into consideration. We are actively working on making our site more fluid and our information clearer, so that you can enjoy a more pleasant customer experience. We will also be reviewing our processes to better support our customer service team in handling these situations. Thank you again for your constructive feedback, which will help us to move forward. We hope this mishap in no way detracts from your loyalty. Caviar de Neuvic Customer Service
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Patrick L.
Rating: 5 out of 5
following a purchase from 21/10/2024
RAS: precise and punctual delivery, careful and protective packaging.
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Response from Caviar de Neuvic
Hello, Thank you for your review and 5-star rating. Caviar de Neuvic is delighted to hear that your experience with us was a success. Your satisfaction is our priority. Thank you for your confidence! Customer service Caviar de Neuvic
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Alain C.
Rating: 5 out of 5
following a purchase from 17/10/2024
Perfect!
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! Your satisfaction is our greatest reward. We look forward to accompanying you again for more perfect moments! Caviar de Neuvic Customer Service
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Christiane J.
Rating: 5 out of 5
following a purchase from 15/10/2024
Fast delivery. Products well packaged in a space-saving, easy-to-handle box. Products not yet tasted ....
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5 star feedback! We are delighted that the delivery was quick and that our products were carefully packaged for optimal reception. We hope you will appreciate their quality as soon as you taste them. Don't hesitate to come back and share your experience with us! See you soon! Caviar de Neuvic Customer Service
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Gisbert M.
Rating: 5 out of 5
following a purchase from 29/09/2024
ras.
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Response from Caviar de Neuvic
Hello, thank you for your feedback and your 5-star review! See you soon! Customer service Caviar de Neuvic
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Franck L.
Rating: 5 out of 5
following a purchase from 07/10/2024
Very good
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Response from Caviar de Neuvic
Hello, Thank you for your 5-star review. Your satisfaction is our priority! See you soon! Customer service Caviar de Neuvic
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Denis K.
Rating: 5 out of 5
following a purchase from 28/09/2024
everything is perfect, the site is easy to use, the products perfectly explained and the delivery impeccable on the times announced and the cold chain perfectly respected.
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Response from Caviar de Neuvic
Hello, Thank you for your constructive feedback and for your 5-star rating! Caviar de Neuvic is very pleased to hear that the entire purchasing process for your order went smoothly. Our products are carefully packaged to guarantee freshness and quality. What's more, we ship with Chronofresh to ensure refrigerated delivery. Your satisfaction is our greatest reward. See you soon! Caviar de Neuvic Customer Service
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Jean Pierre M.
Rating: 5 out of 5
following a purchase from 25/09/2024
Very good quality products. Faultless shipping and packaging.
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Response from Caviar de Neuvic
Hello, thank you for this superb 5-star review! Caviar de Neuvic is committed to the quality of its products. We are happy to know that our delicatessen products have met all your expectations. Thank you for your confidence. See you soon! Customer service Caviar de Neuvic
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Eugenio F.
Rating: 5 out of 5
following a purchase from 17/09/2024
Very good products
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5 stars and your excellent feedback! We are delighted that our products met your expectations and that you found them to be up to your standards. At Caviar de Neuvic, we pride ourselves on offering products of the highest quality. Your satisfaction is our greatest reward, and your feedback encourages us to continue offering the very best in French excellence. We look forward to meeting you again for future tastings of our exceptional products. Customer service Caviar de Neuvic
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Alexis D.
Rating: 5 out of 5
following a purchase from 12/09/2024
Very good
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! We are delighted to hear that our fish roe has met your expectations. Your satisfaction is our priority. We hope to see you again soon among our next orders. Customer service Caviar de Neuvic
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Evelyn M.
Rating: 5 out of 5
following a purchase from 09/09/2024
A happy duo...
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Response from Caviar de Neuvic
Hello, Thank you so much for your 5 stars and your enthusiastic feedback! We're delighted to hear that our "Plaisir Duo" gift set added a touch of happiness to your moment. Our boxes are designed to offer a refined gourmet experience, and we're delighted to hear that you enjoyed this tasting for two. At Caviar de Neuvic, we do our utmost to create unique moments of sharing around exceptional products. Your satisfaction is the best reward of all, and we're happy to contribute to these precious moments. We look forward to welcoming you to our range of gift sets for new tasting experiences.* Caviar de Neuvic Customer Service
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Jacques C.
Rating: 5 out of 5
following a purchase from 23/08/2024
No (nasty) surprises. The order arrived exactly as expected, in good condition, in a word: perfect.
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Response from Caviar de Neuvic
Hello, Thank you for your 5-star review! Your satisfaction is our priority! We are delighted to hear that your experience with us was a success! See you soon! Caviar de Neuvic Customer Service
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Marc C.
Rating: 5 out of 5
following a purchase from 09/08/2024
Easy to order. Very good online support.
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Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We're delighted to hear that you found our site easy to use and that our online support lived up to your expectations. We do our best to provide a smooth and enjoyable experience for our customers, and your feedback is a great source of motivation for us. Please don't hesitate to contact us if you need any help in the future. the caviar de Neuvic team
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Anne-Marie P.
Rating: 5 out of 5
following a purchase from 29/07/2024
Delivery assured under the best conditions.
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Response from Caviar de Neuvic
Thank you very much for your positive feedback! We are delighted to hear that the delivery went smoothly. Your satisfaction is our priority, and we are pleased to see that our efforts to ensure quality delivery are bearing fruit. Please do not hesitate to contact us if you have any further queries. See you soon! The caviar de Neuvic team
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Eric M.
Rating: 3 out of 5
following a purchase from 28/07/2024
Problem with delivery.
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Response from Caviar de Neuvic
Hello, We are very sorry for the one-day delay in the delivery of your order. We understand how frustrating this can be and apologize for the inconvenience. We are constantly working with our partners to improve our delivery times, and your feedback is essential in helping us to improve. If you have any further questions or concerns, please do not hesitate to contact us, we will be delighted to assist you. Thank you for your understanding and patience. The caviar de Neuvic team
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Christian V.
Rating: 5 out of 5
following a purchase from 18/07/2024
User-friendly navigation. Good delivery service.
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Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We are delighted that you found our site easy to navigate and that our delivery service met your expectations. Your satisfaction is our priority, and your comments encourage us to continue offering a quality experience. We hope to see you soon on our site! The caviar de Neuvic team
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Thierry F.
Rating: 5 out of 5
following a purchase from 26/06/2024
On-time delivery
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Response from Caviar de Neuvic
Hello Thank you very much for your positive feedback and for taking the time to share your experience. We are delighted to hear that your delivery went well and that you are satisfied with our service. Your satisfaction is our priority, and your feedback encourages us to continue to provide a quality service. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
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Dominique L.
Rating: 5 out of 5
following a purchase from 29/06/2024
Perfect order, delivery and tasting
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Response from Caviar de Neuvic
Hello Thank you so much for your complimentary feedback and for sharing your experience. We are delighted to hear that your order, delivery and tasting were perfect. Your satisfaction is our greatest reward, and your positive feedback encourages us to continue offering high quality products and services. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your trust and support. Caviar de Neuvic customer service
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Pierre B.
Rating: 4 out of 5
following a purchase from 01/07/2024
Perfect delivery - excellent Beluga caviar.
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Response from Caviar de Neuvic
Hello Thank you so much for your positive feedback and for taking the time to share your experience. We are delighted to hear that you found the delivery perfect and that our Beluga caviar lived up to your expectations. Your satisfaction is our top priority, and your glowing comments encourage us to continue offering products and services of the highest quality. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your trust and support. Caviar de Neuvic customer service
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Mamuka K.
Rating: 5 out of 5
following a purchase from 26/06/2024
I received my parcel, thank you, I trust you, I hope to buy.
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Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We are delighted to hear that you have received your parcel and that you are satisfied with our service. Your trust is precious to us, and we are committed to continuing to offer you quality products and services. We look forward to serving you again in the near future. If you have any further questions or requirements, please do not hesitate to contact us. Thank you again for your trust and support. Caviar de Neuvic customer service
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Samuel L.
Rating: 5 out of 5
following a purchase from 30/06/2024
Very fine caviar, remarkable quality, and, on special offer, a particularly good price! All this for a 100% French product!
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Response from Caviar de Neuvic
Hello, thank you very much for your complimentary feedback! We are delighted to hear that you have appreciated the finesse and remarkable quality of our caviar, as well as our attractive promotion. We are particularly proud to offer a 100% French product, and your satisfaction is our greatest reward. Your positive comments encourage us to continue offering exceptional products at competitive prices. We look forward to serving you again soon. If you have any further questions or requirements, please do not hesitate to contact us. Thank you again for your trust and support. Caviar de Neuvic customer service
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Josiane T.
Rating: 5 out of 5
following a purchase from 26/06/2024
Good product quality On-time delivery
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Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the quality of our products and that the delivery was made on time. Your satisfaction is our priority, and your feedback encourages us to continue to offer a high quality service. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Customer service caviar de Neuvic
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Edgard T.
Rating: 5 out of 5
following a purchase from 29/06/2024
Simple, clear, practical
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Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We're delighted to hear that you find our website simple, clear and convenient to use. We strive to make your online experience as pleasant as possible, and your feedback encourages us to continue in this direction. If you have any suggestions or additional requirements, please let us know. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
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Thesy W.
Rating: 4 out of 5
following a purchase from 24/06/2024
normal service and delivery, as befits this type of product
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Response from Caviar de Neuvic
Hello, Thank you for your feedback. We are pleased to hear that our service and delivery met your expectations for this type of product. Your satisfaction is important to us, and we strive to maintain a consistent level of service. If you have any suggestions or additional requirements, please do not hesitate to let us know. We look forward to serving you again soon. Thank you again for your confidence. Customer service caviar de Neuvic
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Andre G.
Rating: 4 out of 5
following a purchase from 24/06/2024
The Baeri signature caviar is average in taste.
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Response from Caviar de Neuvic
Hello, Thank you for taking the time to share your experience with us. We are happy to hear that the order and delivery went very well. We are sorry that the taste of our Baeri Signature caviar did not fully meet your expectations. Your feedback is invaluable and will help us to improve our products. We would like to learn more about your experience to better understand your taste expectations. Please do not hesitate to contact us directly to discuss the matter. We look forward to satisfying you with your next order. Thank you again for your feedback and your confidence. Caviar de Neuvic customer service
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Therese Marie D.
Rating: 5 out of 5
following a purchase from 24/06/2024
very good service in terms of on-time delivery
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Response from Caviar de Neuvic
Hello Thank you very much for your positive feedback and for taking the time to share your experience. We are delighted to hear that your delivery went well and that you are satisfied with our service. Your satisfaction is our priority, and your feedback encourages us to continue to provide a quality service. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
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Isabelle L.
Rating: 5 out of 5
following a purchase from 03/06/2024
Very good, no problem
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Response from Caviar de Neuvic
Hello Thank you very much for your positive feedback and for taking the time to share your experience. We are delighted to hear that your delivery went well and that you are satisfied with our service. Your satisfaction is our priority, and your feedback encourages us to continue to provide a quality service. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
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Atika Z.
Rating: 5 out of 5
following a purchase from 16/05/2024
Order received on time Very well packaged with respect for the cold chain, essential in my eyes The products are of very good quality It's a great discovery Neuvic I will recommend Neuvic without hesitation
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Response from Caviar de Neuvic
Hello, Thank you very much for your enthusiastic feedback! We are delighted to hear that your order was received on time and that you appreciated the cold chain packaging and the quality of our products. We are delighted that you have discovered caviar de Neuvic and are satisfied with your experience. Your positive comments encourage us to continue offering high quality products and service. We look forward to serving you again in the near future. Please do not hesitate to contact us if you have any further questions or needs. Thank you again for your trust and recommendation. Caviar de Neuvic customer service
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Christiane J.
Rating: 5 out of 5
following a purchase from 21/05/2024
Well-packaged products
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Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We are delighted to hear that you found our products well packaged. We place great importance on packaging to ensure the quality and freshness of our products until they reach you. Your satisfaction is our priority, and your feedback encourages us to maintain these high standards. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
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Pascal L.
Rating: 5 out of 5
following a purchase from 08/05/2024
Very good product
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Response from Caviar de Neuvic
Hello Thank you very much for your positive review! We are delighted that you like our products. Your satisfaction is our priority. Customer satisfaction motivates us to offer the best products. Don't hesitate to consult our newsletters to take advantage of our offers throughout the year. Have a wonderful day!
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Xavier C.
Rating: 5 out of 5
following a purchase from 30/04/2024
Clear and practical
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Response from Caviar de Neuvic
Hello Thank you very much for your review! We're glad you were satisfied with our product and that you found our website clear and practical. We value your feedback. Please do not hesitate to contact us if you have any further questions or needs. Have a nice day!
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Michelle A.
Rating: 4 out of 5
following a purchase from 28/04/2024
The delivery was a little long, postponed from the delivery site; this was not your fault.
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Response from Caviar de Neuvic
Hello, Thank you for your kind review! We are sorry to hear that the delivery time did not meet your expectations. We will pass on your comment to our Chronofresh carrier so that we can improve this aspect for your next order. Nevertheless, we hope that our delicatessen products have met your expectations. We hope to see you again soon in our orders. Customer service Caviar de Neuvic
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Bernard E.
Rating: 4 out of 5
following a purchase from 16/04/2024
Good contact, prices are correct, delivery times are a little long.
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Response from Caviar de Neuvic
Hello, thank you for these 4 out of 5 stars! We are happy to hear that our prices match the quality of our products. However, we would like to apologize on behalf of our carrier Chronofresh for the delivery delays. We will pass on your comments in order to improve customer satisfaction. We hope to see you back with our orders very soon. Customer service Caviar de Neuvic
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Benoît Y.
Rating: 4 out of 5
following a purchase from 11/04/2024
Good site ergonomics
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Response from Caviar de Neuvic
Hello, Thank you for your review! We're delighted to hear that our site and its navigation are working well for you. We also hope that our Baeri caviar has met your expectations. Thank you again for your note and see you soon! Customer service Caviar de Neuvic
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Pascal L.
Rating: 5 out of 5
following a purchase from 15/04/2024
Very good quality
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Response from Caviar de Neuvic
Hello, Thank you very much for your review! We are delighted to hear that you find our caviar of very high quality. Your satisfaction is our priority. Please do not hesitate to come back to us if you have any questions or require further information. Have a wonderful day! Customer service caviar de Neuvic
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Viviane C.
Rating: 4 out of 5
following a purchase from 26/03/2024
Lack of freshness protection in carton
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Response from Caviar de Neuvic
Hello, Thank you for taking the time to share your review and for giving our products a 4-star rating. Customer satisfaction and the quality of our products are very important to us. We do everything in our power to guarantee the freshness of our caviars. Our products are kept in optimal conditions, and we work with Chronofresh, a specialized carrier who uses refrigerated trucks to maintain the cold chain throughout delivery. We apologize for any perceived lack of freshness in your order. Your feedback is invaluable and enables us to continually improve our services. Please do not hesitate to contact us directly if you have any further comments or would like to discuss the matter in more detail. We're here to help. Customer service Caviar de Neuvic
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Pascal L.
Rating: 5 out of 5
following a purchase from 26/03/2024
Easy to navigate, fast delivery Excellent, compliant product
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Response from Caviar de Neuvic
Hello, Thank you for your feedback and your 5-star review! We're delighted to hear that you enjoyed browsing our site, the speed of delivery, and above all, the quality of our products. Your satisfaction is our greatest reward and encourages us to maintain a high level of service. Don't hesitate to come back to us for any other order or question, we'll be delighted to assist you again. Customer service Caviar de Neuvic
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Etienne T.
Rating: 4 out of 5
following a purchase from 23/03/2024
It would be interesting to see views of the breeding site.
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Daniel A.
Rating: 5 out of 5
following a purchase from 14/03/2024
Very good, impeccable, careful and attentive service.
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Response from Caviar de Neuvic
Hello, Thank you very much for your review! We are delighted to know that our service has lived up to your expectations. Your satisfaction is our greatest reward. Please don't hesitate to contact us if you have any further questions. Have a wonderful day! Customer service caviar de Neuvic
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