The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
The site and the product are very good but the carrier did not respect the delivery time, bad customer service from the carrier, too bad.
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Response from Caviar de Neuvic
Hello, Thank you very much for taking the time to share your experience and for giving us a 4 star rating despite the inconvenience encountered with the carrier. We are delighted that you enjoyed our site and our products. However, we are very sorry that the carrier did not meet the delivery deadline and that their customer service did not live up to your expectations. While this situation is beyond our control, we understand how frustrating it can be. Your feedback is valuable, and we will pass it on to our logistics partner so that they can improve their services and prevent this type of situation from recurring. We look forward to seeing you again. Caviar de Neuvic Customer Service
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Jean Christian B.
Rating: 4 out of 5
following a purchase from 14/12/2023
Very good product and delivery.
I had noted a request for blinis offered as a gift for the amount of my order and did not receive it.
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Richard D.
Rating: 4 out of 5
following a purchase from 26/12/2023
Sales
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Alain M.
Rating: 4 out of 5
following a purchase from 22/12/2023
practical site
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Response from Caviar de Neuvic
Hello, Thank you very much for your review and your 4 stars! We're glad you found our site convenient and easy to use. Your feedback is valuable to us, and we're constantly working to improve the online experience to make your browsing experience even more enjoyable. If you have any suggestions or comments to make your experience even better, please let us know. We look forward to assisting you on your next visit. Customer service Caviar de Neuvic
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Patrick D.
Rating: 4 out of 5
following a purchase from 14/11/2023
Disappointed by false promotions during holiday periods A clearer pricing policy would be welcome
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Brigitte C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Lack of user-friendliness and fluidity
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André C.
Rating: 3 out of 5
following a purchase from 16/12/2023
Attractive when opened, but a little disappointed by the gustatory side of this caviar, explaining my score; lacks a little flavor.
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Francis B.
Rating: 3 out of 5
following a purchase from 08/12/2023
Not very easy to navigate
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Response from Caviar de Neuvic
Sir, We're sorry to hear that you're having trouble navigating our website. We understand how frustrating this can be, and we're here to help you resolve this issue. In order to better understand the nature of the problems you are experiencing, could you please provide us with more details about the specific difficulties you are experiencing? For example, are you experiencing problems displaying pages, finding specific products, or other site functionality issues? We'd like to assure you that customer satisfaction is our top priority, and we'll do everything we can to resolve this issue as quickly as possible. If you wish, you can also contact us directly by phone on 05 53 80 89 57, and our customer support team will be delighted to help you. Once again, we apologize for any inconvenience caused, and thank you for informing us of this problem. We hope to be able to resolve this situation quickly and provide you with a pleasant browsing experience on our site. Caviar de Neuvic customer service
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Pierre C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Too bad delivery problems spoiled the fun a bit. Delivery delayed twice by one day. Complicated to book 3 days from 8:00 am to 6:00 pm to wait for a delivery... Telephone contact with Neuvic service very pleasant and professional.
The caviar is excellent and lives up to its reputation. We thoroughly enjoyed it.
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Pascal D.
Rating: 4 out of 5
following a purchase from 09/12/2023
All right!
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Kevin C.
Rating: 4 out of 5
following a purchase from 07/12/2023
Clean packaging Packaging in good condition Delivery on time Top of the range
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Serge H.
Rating: 3 out of 5
following a purchase from 03/12/2023
non-conforming order
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Response from Caviar de Neuvic
Thank you for ordering from our website. We apologize for the problem you encountered with your order. Our consulting teams dealt with you on the phone at that time and we offered you a commercial gesture. I hope that this logistical problem will not affect your confidence in our company, and we have made our order preparation teams aware of the problem again. Sincerely, Caviar de Neuvic Customer Service
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Nicole H.
Rating: 3 out of 5
following a purchase from 04/12/2023
Product too salty. Disappointed to find that this caviar comes from Bulgaria.
The delivery man demanded that I go down the street rather than deliver to my home.
Otherwise no problem with the cold.
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Prade P.
Rating: 3 out of 5
following a purchase from 24/11/2023
Promotional offer not interesting given the application of shipping costs. So that was the last time.
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Michel F.
Rating: 4 out of 5
following a purchase from 23/11/2023
Very good, good information
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Véronique B.
Rating: 4 out of 5
following a purchase from 02/11/2023
I can't give it 5 stars, I don't know anything about caviar, but I find it better than what I've tasted in supermarkets.
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Richard L.
Rating: 4 out of 5
following a purchase from 11/10/2023
Fine
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Jean-Claude G.
Rating: 4 out of 5
following a purchase from 06/10/2023
Excellent product Lousy delivery service (chronfresh). Delivery delayed twice without explanation. Avoid for a birthday or fixed date party.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2023
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Good order tracking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
Everything is almost perfect...but no response to my 2 emails to customer service!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
Good product but I was not delivered on the day I expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
I sometimes had trouble validating my order, but otherwise the site is clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
Clear and efficient website, order confirmation sent, delivery times respected, free shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2022
Site ok, delivery ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2022
I placed an order a few days before Christmas and it arrived on time! I ordered 5 items and among them, the salmon eggs arrived in very poor condition. Despite this inconvenience, I will recommend without hesitation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
R A S
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
active customer follow-up to compensate for chronofresh's difficulties in meeting deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
It's a good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2022
Difficulties in finalizing the order on the site and major problems with Chronofresh delivery, but my correspondent at Neuvic was very available and competent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2022
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
It was perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2022
totally disorganized delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2022
Readable site, sometimes a little slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
delivery not made on the day of the appointment . Made the next day without prior notice. Being away, I had to improvise a reception to avoid a 3-day postponement. I'm not sure that the cold chain was respected, especially as these were scorching hot days.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
a little too salty, as usual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2022
very good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2022
very intuitive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Top customer service and delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2021
The service is perfect, but I haven't received the mother-of-pearl spoons. Could you please send them to me. As for the rest, nothing to say.
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