Customer reviews of Caviar de Neuvic

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 1 489 published reviews
5 1 237 83% 4 163 11% 3 47 3% 2 20 1% 1 22 1%

Summary of reviews

The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2019
Excellent. The sturgeons seem to be well cared for, as is the environment, and the passion for a very good product drives them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2019
fast, easy ordering on-time delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2019
The delivery didn't go very well and caused problems for the person for whom the products were intended.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2019
Very easy to access, precise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2018
Serious even when it comes to small amounts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2018
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2018
Site navigation must be simpler
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2018
''''''
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2018
Correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2018
Very good site. Order easy to place and normally received quickly except that there was a problem with Chronopost. Chronopost postponed the scheduled delivery date by one day without warning, then postponed it again without warning, and in the end I had to collect the parcel from Chronopost 20 minutes' drive from my home'.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2018
Very welcoming staff. Good follow-up.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2018
Clear site, easy to find what you're looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2018
Very friendly telephone staff. Perfect delivery service, speed and quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2018
A little dirty and not crunchy enough on the palate
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2018
efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2018
Easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2018
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2018
Complete and efficient
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2018
I'm not a connoisseur, but two months apart I ordered the same caviar from you. The first time it was really excellent, whereas lately, and I say this cautiously as I don't necessarily have an infallible taste, I didn't like it very much and it even seemed to have a very slight vase aftertaste. I'm embarrassed to admit this to you as I'm sure you take the greatest care with your product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2018
Nice
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Response from Caviar de Neuvic
Thank you for your order Stéphane!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2017
hello i sent an email about a month ago without any news from you. the 1st tin of caviar was not good, the taste was acid and not good while the 2nd tin was succulent.
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Response from Caviar de Neuvic
Further to your first e-mail, we would first like to apologize. We have passed on your comment to our quality department, who have not noticed any other remarks about this batch of caviar. We apologize for this inconvenience, and hope that the second box has been suitable for you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2018
site could certainly be improved
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Response from Caviar de Neuvic
We're working on it right now!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2017
Very good ... good product ... fast delivery... cold chain preserved
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Response from Caviar de Neuvic
Thank you for your comment, we're delighted you enjoyed it!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2017
details of origin and payment card to be improved
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Response from Caviar de Neuvic
We're working on improvements to the website, thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2017
Nothing to report
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Response from Caviar de Neuvic
Thank you very much!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2017
Beluga bof
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Response from Caviar de Neuvic
We're sorry the Beluga wasn't to your liking. We hope you enjoyed the Osciètre caviar from our selection.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2017
Good, but the promotional offers could be clearer.
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Response from Caviar de Neuvic
Thanks for your feedback, we're working on it right now!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2017
clear, with no surprises
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Response from Caviar de Neuvic
Thank you very much!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2017
The delivery service needs to be reviewed: it is imperative to be there but with an amplitude of 4 h it is necessary to take a day off work! in addition 2 days in a row since the 1st day no delivery and warned at the last moment.moreover the product was not in a cooler.
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Response from Caviar de Neuvic
Hello, we're sorry about this delivery problem. Our Chronofresh carrier specializes in the delivery of fresh products. Refrigerated deliveries respect the cold chain until they reach your home. If you wish, we can provide you with the temperature curve of the parcel. As for the time of delivery, unfortunately our carrier cannot guarantee a precise time of arrival. That's why we recommend our customers to be at home in the morning.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2017
The order was processed and delivered within the announced time.
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Response from Caviar de Neuvic
Thank you very much
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Nothing to report
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Response from Caviar de Neuvic
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Hello, To give an honest rating I would need to taste several caviars. For the moment we are very satisfied with the products tasted with this order. Sincerely Roger
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Response from Caviar de Neuvic
Thank you for your confidence Roger. Yours faithfully
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2017
I'll be back
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Response from Caviar de Neuvic
Thank you and see you soon!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2017
No surprises, as shown in the photos, very well presented products and excellent quality.
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Response from Caviar de Neuvic
Thank you very much for your opinion!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2017
perfect commancde and delivery exercise the only thing missing was the little gift of truffle fleur de sel but the caviar was very good.
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Response from Caviar de Neuvic
Hello Dominique, did you report that the gift was missing?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2017
Effective, but could be better documented on farming conditions to better understand the way caviar is produced in France.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2017
Interesting
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Response from Caviar de Neuvic
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2017
Easy access
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Response from Caviar de Neuvic
Thank you very much!
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