The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
The quality of the order taking was perfect and fast, the products are excellent. The customer service is very good. However, the delivery arrived 5 days after the agreed date and not at the indicated address.
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your feedback and are delighted to learn that you appreciated the quality of our products and our customer service. We take your comments regarding the delivery into account and will do our best to improve this experience in the future.
Best regards,
The Caviar de Neuvic team.
D
Don T.
Rating: 3 out of 5
following a purchase from 17/06/2026
I didn't know that your caviar comes from Bulgaria. I thought it came from Neuvic. So disappointed
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your feelings.
We are sorry to hear about your disappointment. We are indeed caviar producers in Neuvic, where we raise our sturgeons and produce our Baeri and Oscietra caviars directly on our estate.
However, some species, such as Sevruga or Beluga, are not produced in Neuvic. In order to offer our customers a wider range, we work with partner fish farms located in Europe, particularly in Bulgaria and Italy. These partners are selected with the utmost care and share the same requirements as we do regarding fish welfare, breeding quality, and know-how.
Our goal is to offer exceptional caviars, whether they come from our own production or from partner producers who meet our quality standards.
We hope that this information will help you better understand our approach and we remain at your disposal if you wish to discuss further.
Best regards,
The Caviar de Neuvic team
M
Marc T.
Rating: 3 out of 5
following a purchase from 23/05/2026
Review already sent as a complaint: incomplete delivery, the scented candle is missing.
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Response from Caviar de Neuvic
Hello sir,
We thank you for your feedback and are sorry for this disappointment.
Due to the great success of our promotional offer, the stock of free candles has unfortunately been depleted more quickly than expected. Despite all our vigilance, some orders may have been shipped without this gift.
Following your complaint email, we have nevertheless proceeded with a commercial gesture to compensate for this inconvenience.
We renew our apologies for this situation and thank you for your understanding.
Best regards,
The Caviar de Neuvic team
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Alain M.
Rating: 3 out of 5
following a purchase from 23/03/2026
5* for the caviar, 1* for the delivery: 3 delays on the delivery day by Chronofresh. Delivery scheduled for Tuesday and finally realized on Friday! I was about to cancel my order. It's unfortunately almost systematic, but this is a record.
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Response from Caviar de Neuvic
Hello,
Thank you for your sincere feedback regarding your experience with our site "Caviar de Neuvic". We are delighted that you appreciated the quality of our caviar, but we sincerely regret the inconveniences caused by the delivery delays. Please be assured that we take your feedback very seriously and will work to improve our delivery service with the carrier to avoid such situations in the future.
R
Robert M.
Rating: 3 out of 5
following a purchase from 04/12/2025
Very disappointed by the beluga but very satisfied with the oscietre R.MILLIERY
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Response from Caviar de Neuvic
The taste of caviar can vary according to palates and personal preferences. We are delighted that the Osciètre pleased you and hope to continue to surprise you during your next tastings.
C
Claude F.
Rating: 3 out of 5
following a purchase from 01/12/2025
The order announced one day.. not arrived scheduled the next day.. not arrived .. finally here on the 3rd day.! I had it at half price at Carrefour just a stone's throw away. Too bad. Note that the delivery person was efficient and communicative.
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Response from Caviar de Neuvic
Thank you for your feedback. We are sincerely sorry for the delivery delay. During the holidays, we unfortunately encountered disruptions related to strikes, which impacted a large part of our parcels. We thank you for your understanding and hope that the products still met your expectations.
Customer Service
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Jean-Louis L.
Rating: 3 out of 5
following a purchase from 28/06/2025
Average. Important delivery delay (3 days) and a small discount of 10% to compensate.
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Response from Caviar de Neuvic
Hello,
Thank you for your feedback. We sincerely apologize for the delivery delay you encountered. Despite all the attention we pay to the preparation and shipping of our products, it can happen that our partner Chronofresh faces logistical unforeseen events beyond our control.
The discount to be applied aims to compensate for this inconvenience, but we understand that it may have impacted your experience. Rest assured that we remain vigilant and are doing everything possible to ensure you receive impeccable service quality.
We hope to have the pleasure of fully satisfying you with your next order.
Best regards,
The caviar customer service of Neuvic
M
Marie Odile L.
Rating: 3 out of 5
following a purchase from 21/10/2024
Disappointed because some products are not at all to my taste
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Response from Caviar de Neuvic
Hello, thank you for your feedback. We are sorry to hear that the dried caviar and eel did not meet your expectations. We understand that these products can have very particular tastes and may not be suitable for everyone. We do our best to offer a selection of quality products, but taste preferences can vary. If you would like recommendations for other products or have any questions, please contact us. We'd be delighted to guide you towards alternatives that might best suit your needs. We hope to see you again in our future orders. Caviar de Neuvic Customer Service
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Regine B.
Rating: 3 out of 5
following a purchase from 22/10/2024
the site is neither fluid nor reliable (information on shipping costs, promotional offers, etc.), leading to problems that customer service is unable to manage, resulting in tension and misunderstandings.
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Response from Caviar de Neuvic
Hello, First of all, thank you for taking the time to share your experience. At Caviar de Neuvic, all comments are taken seriously. We are very sorry to hear that you have encountered difficulties on our site, particularly with the shipping information and the accumulation of promotions. Shipping costs are 22.80€ and free shipping is 130€. This information is displayed when you create a shopping cart, then in your summary before proceeding to checkout. Our offers are not cumulative. We fully understand that this may have caused frustration and misunderstanding, and we apologize again. Rest assured that we will take your comments into consideration. We are actively working on making our site more fluid and our information clearer, so that you can enjoy a more pleasant customer experience. We will also be reviewing our processes to better support our customer service team in handling these situations. Thank you again for your constructive feedback, which will help us to move forward. We hope this mishap in no way detracts from your loyalty. Caviar de Neuvic Customer Service
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Eric M.
Rating: 3 out of 5
following a purchase from 28/07/2024
Problem with delivery.
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Response from Caviar de Neuvic
Hello, We are very sorry for the one-day delay in the delivery of your order. We understand how frustrating this can be and apologize for the inconvenience. We are constantly working with our partners to improve our delivery times, and your feedback is essential in helping us to improve. If you have any further questions or concerns, please do not hesitate to contact us, we will be delighted to assist you. Thank you for your understanding and patience. The caviar de Neuvic team
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André C.
Rating: 3 out of 5
following a purchase from 16/12/2023
Attractive when opened, but a little disappointed by the gustatory side of this caviar, explaining my score; lacks a little flavor.
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Francis B.
Rating: 3 out of 5
following a purchase from 08/12/2023
Not very easy to navigate
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Response from Caviar de Neuvic
Sir, We're sorry to hear that you're having trouble navigating our website. We understand how frustrating this can be, and we're here to help you resolve this issue. In order to better understand the nature of the problems you are experiencing, could you please provide us with more details about the specific difficulties you are experiencing? For example, are you experiencing problems displaying pages, finding specific products, or other site functionality issues? We'd like to assure you that customer satisfaction is our top priority, and we'll do everything we can to resolve this issue as quickly as possible. If you wish, you can also contact us directly by phone on 05 53 80 89 57, and our customer support team will be delighted to help you. Once again, we apologize for any inconvenience caused, and thank you for informing us of this problem. We hope to be able to resolve this situation quickly and provide you with a pleasant browsing experience on our site. Caviar de Neuvic customer service
S
Serge H.
Rating: 3 out of 5
following a purchase from 03/12/2023
non-conforming order
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Response from Caviar de Neuvic
Thank you for ordering from our website. We apologize for the problem you encountered with your order. Our consulting teams dealt with you on the phone at that time and we offered you a commercial gesture. I hope that this logistical problem will not affect your confidence in our company, and we have made our order preparation teams aware of the problem again. Sincerely, Caviar de Neuvic Customer Service
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Nicole H.
Rating: 3 out of 5
following a purchase from 04/12/2023
Product too salty. Disappointed to find that this caviar comes from Bulgaria.
The delivery man demanded that I go down the street rather than deliver to my home.
Otherwise no problem with the cold.
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Prade P.
Rating: 3 out of 5
following a purchase from 24/11/2023
Promotional offer not interesting given the application of shipping costs. So that was the last time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2022
totally disorganized delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
delivery not made on the day of the appointment . Made the next day without prior notice. Being away, I had to improvise a reception to avoid a 3-day postponement. I'm not sure that the cold chain was respected, especially as these were scorching hot days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2021
The service is perfect, but I haven't received the mother-of-pearl spoons. Could you please send them to me. As for the rest, nothing to say.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
Delivery problem with chronofresh.
Too bad ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2021
It's not user-friendly: you have to be very careful about what you order: gram, price, etc. In addition, the delivery was cancelled without any warning. The service provider chosen to deliver is really mediocre in terms of customer relations. This is detrimental to Neuvic's image.
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Response from Caviar de Neuvic
Hello, We'd like to come back to you following the redesign of our website. This new site should make it easier for you to navigate through the ordering process. If you have any problems, please do not hesitate to contact our customer service department. We'll be delighted to advise you. Have a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2021
Delivery problem that was not honoured on the date originally planned
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Response from Caviar de Neuvic
Hello, Unfortunately, our carrier Chronofresh has experienced a delay with one of their trucks and your delivery has been delayed by a day. First of all, I would like to apologize for this delay in delivery. Despite our efforts to ensure the best possible delivery, our carrier Chronofresh sometimes experiences distribution problems. Therefore, I would like to inform you that Chronofresh keeps parcels in refrigerated hubs and trucks in order to respect the cold chain. Sincerely,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2021
too expensive for the quality despite the discount
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2021
Little ease of navigation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2021
problem at the time of the order at the beginning, confusion between address of invoicing and address of delivery. the parcel was delivered to the bad address, then it took one week to receive caviar at the good place. Neuvic was reagent by e-mail and present pat telephone but nothing made there has made.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2020
Caviar de Neuvic can't help it: I can't navigate, I can barely swim.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2020
Given the type of product and the amount of the order, the lack of attention during preparation is really disappointing (a product was forgotten).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
The site is a little complex, but we quickly put our consultation in the basket and each time we come back we add the product. Otherwise perfect delivery and a delight to taste.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2020
Particularly the delivery, about which I've already given you my opinion. The Chronopost service I used was truly lamentable in terms of home delivery and on time as promised.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
The delivery was as we expected and went smoothly. It was the caviar itself that disappointed us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
top site , process order, good, disappointing product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Many problems on the site to validate the order which, as a result, was shipped to an incorrect address. No re-expedition solution
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Caviar was not in chrono fresh
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2020
Taste of the box so not great and impossible to close.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
not always very clear between the internet proposal and once entered in our account
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
I ordered and received my order through "la ruche qui dit oui", order for Christmas, made and received without problem.
I visited your site at the time of ordering and have no specific opinion.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2019
A little disappointed with the taste of this caviar which had a little earthy taste that we hadn't had in our previous experiences. If you have any explanations, please let us know.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2019
The delivery didn't go very well and caused problems for the person for whom the products were intended.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2018
Fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2018
I'm not a connoisseur, but two months apart I ordered the same caviar from you. The first time it was really excellent, whereas lately, and I say this cautiously as I don't necessarily have an infallible taste, I didn't like it very much and it even seemed to have a very slight vase aftertaste. I'm embarrassed to admit this to you as I'm sure you take the greatest care with your product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2017
hello i sent an email about a month ago without any news from you. the 1st tin of caviar was not good, the taste was acid and not good while the 2nd tin was succulent.
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Response from Caviar de Neuvic
Further to your first e-mail, we would first like to apologize. We have passed on your comment to our quality department, who have not noticed any other remarks about this batch of caviar. We apologize for this inconvenience, and hope that the second box has been suitable for you.
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