The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Thank you for the quality of the product, the on-time delivery and the follow-up.
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Response from Caviar de Neuvic
Hello, Thank you for your 5-star review! At Caviar de Neuvic the quality of our products is paramount. We are delighted that our Baeri caviar lived up to your expectations. Every detail counts for us and we work every day to make your customer experience a success. We look forward to hearing from you soon. Customer service Caviar de Neuvic
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Francoise M.
Rating: 5 out of 5
following a purchase from 26/12/2023
Well packaged and perfect delivery
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We are delighted to hear that the packaging and delivery of your order lived up to your expectations. We pay particular attention to every detail, from the preparation of your package to its delivery, to ensure that your experience with Caviar de Neuvic is impeccable. We look forward to working with you. Caviar de Neuvic Customer Service
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Andre L.
Rating: 5 out of 5
following a purchase from 27/12/2023
Everything was perfect
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Response from Caviar de Neuvic
Hello, Thank you for your review and your superb 5-star rating! Customer satisfaction is very important to us. We are very happy to hear that your experience was perfect. We look forward to seeing you again in the future. Customer service Caviar de Neuvic
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'Patrick' L.
Rating: 5 out of 5
following a purchase from 21/12/2023
Impeccable telephone service Easy payment by bank transfer Chronofresh delivery on time as planned. Perfect freshness and, above all, impeccable quality of the product itself (oscietre caviar) - in short, the top level of know-how from this French company ... we already had vodka, now we have eggs ....
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Response from Caviar de Neuvic
Hello, Thank you very much for your glowing 5-star review! We are delighted to read that your experience with Caviar de Neuvic lived up to your expectations. Your satisfaction with the quality of our telephone service, the ease of payment, the punctuality of Chronofresh delivery, and the freshness of our products touches us deeply. We are also delighted that our Osciètre caviar has won you over with its impeccable quality. At Caviar de Neuvic, we make it a point of honor to promote French know-how, and your words encourage our entire team to continue excelling in what we do. We hope to have the pleasure of accompanying you again very soon for new exceptional tastings. Caviar de Neuvic Customer Service
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Jean Christian B.
Rating: 4 out of 5
following a purchase from 14/12/2023
Very good product and delivery.
I had noted a request for blinis offered as a gift for the amount of my order and did not receive it.
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Richard D.
Rating: 4 out of 5
following a purchase from 26/12/2023
Sales
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Sas Jean Louis F.
Rating: 5 out of 5
following a purchase from 20/12/2023
Unquestionable and very professional contact and responsiveness.
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Response from Caviar de Neuvic
Hello, Thank you so much for your 5-star review and your encouraging words! We're delighted that you appreciated the quality of our contact and our responsiveness. At Caviar de Neuvic, we are committed to offering impeccable service, combining professionalism and availability, to guarantee the best possible experience for our customers. Your compliments are a great reward for our team, always dedicated to meeting your needs with speed and attention. We remain at your disposal for any future requests and hope to have the pleasure of accompanying you again very soon. Caviar de Neuvic Customer Service
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Michael R.
Rating: 5 out of 5
following a purchase from 19/12/2023
a simple, intuitive site with an attractive product presentation
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We're delighted that you found our site simple and intuitive, and that the presentation of our products appealed to you. We take particular care to provide a smooth, pleasant browsing experience, with each product presented with care, so that you can easily discover our offers and make your choices with ease. Your compliments encourage us to continue in this direction, and to constantly improve our site to make it even more accessible and attractive. We hope you enjoy revisiting our site for future orders and discoveries. Caviar de Neuvic Customer Service
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Alain M.
Rating: 4 out of 5
following a purchase from 22/12/2023
practical site
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Response from Caviar de Neuvic
Hello, Thank you very much for your review and your 4 stars! We're glad you found our site convenient and easy to use. Your feedback is valuable to us, and we're constantly working to improve the online experience to make your browsing experience even more enjoyable. If you have any suggestions or comments to make your experience even better, please let us know. We look forward to assisting you on your next visit. Customer service Caviar de Neuvic
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Jean C.
Rating: 5 out of 5
following a purchase from 15/12/2023
RAS Professionalism
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Response from Caviar de Neuvic
Hello, Thank you for your 5-star review! We are very pleased that you enjoyed your experience with us. At Caviar de Neuvic, your satisfaction is our priority. We look forward to seeing you again in the future. Customer service Caviar de Neuvic
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Georges L.
Rating: 5 out of 5
following a purchase from 11/12/2023
fine
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Antoine C.
Rating: 5 out of 5
following a purchase from 20/12/2023
Perfect for online ordering service. Received on time, delivered with care for a tasting at Château de Bacqueville.
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Alain L.
Rating: 5 out of 5
following a purchase from 21/12/2023
As usual, impeccable service.
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Patrick D.
Rating: 4 out of 5
following a purchase from 14/11/2023
Disappointed by false promotions during holiday periods A clearer pricing policy would be welcome
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Hélène D.
Rating: 5 out of 5
following a purchase from 19/12/2023
Perfect, super fresh products, delivered in record time and delicious!
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Thibaut G.
Rating: 5 out of 5
following a purchase from 19/12/2023
Good quality products! The caviar and vodka were the perfect accompaniment to our family holiday meals!
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Brigitte C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Lack of user-friendliness and fluidity
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Philippe R.
Rating: 5 out of 5
following a purchase from 12/12/2023
Delivery on time. Perfectly packaged, respecting the cold chain.
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Pierre B.
Rating: 5 out of 5
following a purchase from 13/12/2023
Order arrived on time as agreed, quality products, but that's no surprise !!...
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Ludovic C.
Rating: 5 out of 5
following a purchase from 19/12/2023
Very intuitive
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Francois B.
Rating: 5 out of 5
following a purchase from 13/12/2023
Very good for a first order. Partnership with conciergerie crédit agricole.
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Danielle A.
Rating: 5 out of 5
following a purchase from 19/12/2023
Excellent as every year!
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Jean Jacques L.
Rating: 5 out of 5
following a purchase from 15/12/2023
Responsiveness, precision, accuracy, no problems at all.
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Georges M.
Rating: 5 out of 5
following a purchase from 17/12/2023
Fluctuating delivery cheek: 20th then 21st then 20th then 21st!
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Pierre C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Too bad delivery problems spoiled the fun a bit. Delivery delayed twice by one day. Complicated to book 3 days from 8:00 am to 6:00 pm to wait for a delivery... Telephone contact with Neuvic service very pleasant and professional.
The caviar is excellent and lives up to its reputation. We thoroughly enjoyed it.
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Jean Paul A.
Rating: 5 out of 5
following a purchase from 12/12/2023
apart from the initial confusion of civility / initial postal address due to the drafting of promotional and commercial documents, perfect!
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Pascal D.
Rating: 5 out of 5
following a purchase from 05/12/2023
Very good, impeccable service, careful and attentive. I recommend it!
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Juliette B.
Rating: 5 out of 5
following a purchase from 01/12/2023
A product bought as a gift for Christmas! I hope to introduce people to caviar and French vodka!
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Therese Marie D.
Rating: 5 out of 5
following a purchase from 11/12/2023
relatively easy to find the product, but I'm not an expert
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Caroline M.
Rating: 5 out of 5
following a purchase from 07/12/2023
Very satisfied with my order, the fact of choosing the day of delivery is very practical.
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Marie Christine P.
Rating: 5 out of 5
following a purchase from 11/12/2023
Very satisfactory.
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Pascal D.
Rating: 4 out of 5
following a purchase from 09/12/2023
All right!
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Kevin C.
Rating: 4 out of 5
following a purchase from 07/12/2023
Clean packaging Packaging in good condition Delivery on time Top of the range
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Bertrand V.
Rating: 5 out of 5
following a purchase from 13/12/2023
clear navigation, top delivery
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Brigitte B.
Rating: 5 out of 5
following a purchase from 12/12/2023
Fast shipping in very good conditions. Always so satisfied. Thank you
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Xavier C.
Rating: 5 out of 5
following a purchase from 12/12/2023
Excellent Fast delivery
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Muriel C.
Rating: 5 out of 5
following a purchase from 12/12/2023
Very good site and fast delivery.
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Edgard T.
Rating: 5 out of 5
following a purchase from 10/12/2023
Quality products delivered in perfect conditions, on time and at the right temperature.
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Chantal L.
Rating: 5 out of 5
following a purchase from 22/11/2023
Delivery with perfect cool storage by appointment.
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Evelyne B.
Rating: 5 out of 5
following a purchase from 16/11/2023
everything was in order: order OK advance notice OK delivery time OK
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