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L
Rating: 4 out of 5
Slow delivery
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Customer reviews of CBDOO
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 110 published reviews
Summary of reviews
CBDOO is consistently praised for reliable, fast delivery and a wide range of clearly described products, with many customers noting delivery times, 24-hour or next-day delivery, and careful packaging that protects items. The store earns repeatedly positive remarks for attentive, knowledgeable customer service, easy order processing, helpful follow-up, and friendly, professional support that makes purchases smooth. Product quality is highlighted through mentions of high-quality, fresh CBD flower, quality-checked items, and consistent satisfaction with purchases across years, including favorable pricing and occasional added gifts. Overall, customers describe a dependable shopping experience with strong reliability, transparent product information, and satisfactory after-sales care.
Reviews 1, 2, 3 and 4 stars
Reset filtersL
Rating: 2 out of 5
Too dry
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Response from CBDOO
Hello Linda,
Thank you for taking the time to share your feedback.
We are sorry that the Super Royal Haze seemed too dry to you. For your information, it is one of our best-selling varieties that receives a lot of positive feedback; therefore, it is unlikely that the quality of the batch is to blame. However, transportation and storage conditions (heat, dry air) can dry out the flowers after shipping. We understand that everyone has different tastes and preferences, and we strive to satisfy all our customers.
We would have liked to offer you this solution directly. We tried to reach you to find an arrangement. Please feel free to contact us again via chat, phone, SMS, email, or social media: we would be happy to offer you a commercial gesture.
Best regards,
The CBDOO team
Thank you for taking the time to share your feedback.
We are sorry that the Super Royal Haze seemed too dry to you. For your information, it is one of our best-selling varieties that receives a lot of positive feedback; therefore, it is unlikely that the quality of the batch is to blame. However, transportation and storage conditions (heat, dry air) can dry out the flowers after shipping. We understand that everyone has different tastes and preferences, and we strive to satisfy all our customers.
We would have liked to offer you this solution directly. We tried to reach you to find an arrangement. Please feel free to contact us again via chat, phone, SMS, email, or social media: we would be happy to offer you a commercial gesture.
Best regards,
The CBDOO team
F
Rating: 4 out of 5
The site seems very well done, super organized shipping ok.
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M
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Good product with fast delivery.
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J
Rating: 3 out of 5
3/5
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Response from CBDOO
Hello Jason,
Thank you for taking the time to leave a review.
We would have liked to know a little more about your experience in order to better understand what did not fully meet your expectations. Your satisfaction is our priority; for your information, we tried to contact you to find a solution, unfortunately without success.
Please feel free to contact us again via chat, phone, SMS, email, or on social media, we would be happy to talk with you and offer you a commercial gesture.
Best regards,
The CBDOO team
Thank you for taking the time to leave a review.
We would have liked to know a little more about your experience in order to better understand what did not fully meet your expectations. Your satisfaction is our priority; for your information, we tried to contact you to find a solution, unfortunately without success.
Please feel free to contact us again via chat, phone, SMS, email, or on social media, we would be happy to talk with you and offer you a commercial gesture.
Best regards,
The CBDOO team
P
Rating: 4 out of 5
Fast service A bit disappointed by the effect provided
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S
Rating: 4 out of 5
Very fast and happy with my order
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D
Rating: 1 out of 5
It's not the quality I expected
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Response from CBDOO
Hello David,
Thank you for taking the time to leave your feedback. We are sincerely sorry that the quality did not meet your expectations.
We conduct a strict selection of our flowers and resins and only offer the best batches for sale. Could you tell us more about what did not convince you? With nearly 100 different varieties in our shop, we are confident that we can find a product that suits you.
We always strive to make 100% of our customers satisfied, which is why we have tried to contact you several times. Please feel free to reach out to us again via chat, phone, SMS, email, or on social media.
Best regards,
The CBDOO team
Thank you for taking the time to leave your feedback. We are sincerely sorry that the quality did not meet your expectations.
We conduct a strict selection of our flowers and resins and only offer the best batches for sale. Could you tell us more about what did not convince you? With nearly 100 different varieties in our shop, we are confident that we can find a product that suits you.
We always strive to make 100% of our customers satisfied, which is why we have tried to contact you several times. Please feel free to reach out to us again via chat, phone, SMS, email, or on social media.
Best regards,
The CBDOO team
J
Rating: 1 out of 5
Meh
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Response from CBDOO
Hello Joffrey,
Thank you very much for your feedback,
We understand that by ordering only one variety, it may not suit everyone as tastes and preferences vary. However, we are convinced that with nearly 80 different varieties in our store, you could have found several products that suit you.
We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture. Our priority is the satisfaction of our customers, please do not hesitate to contact us again via chat, phone, SMS, email, or on social media.
Best regards,
The CBDOO team
Thank you very much for your feedback,
We understand that by ordering only one variety, it may not suit everyone as tastes and preferences vary. However, we are convinced that with nearly 80 different varieties in our store, you could have found several products that suit you.
We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture. Our priority is the satisfaction of our customers, please do not hesitate to contact us again via chat, phone, SMS, email, or on social media.
Best regards,
The CBDOO team
N
Rating: 3 out of 5
Not powerful enough and tasty.
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Response from CBDOO
Hello Nath,
Thank you for your feedback. We understand that tastes and expectations in terms of potency can vary from person to person. If you want more potent products, we can recommend our hydroponic range. For your information, this remains CBD, which consequently offers mild effects.
We always strive to make 100% of our customers satisfied, feel free to contact us again via chat, phone, SMS, email, or on social media, we will be happy to guide you towards products better suited to your preferences.
Best regards,
The CBDOO team
Thank you for your feedback. We understand that tastes and expectations in terms of potency can vary from person to person. If you want more potent products, we can recommend our hydroponic range. For your information, this remains CBD, which consequently offers mild effects.
We always strive to make 100% of our customers satisfied, feel free to contact us again via chat, phone, SMS, email, or on social media, we will be happy to guide you towards products better suited to your preferences.
Best regards,
The CBDOO team
M
Rating: 4 out of 5
Fast and good quality.
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S
Rating: 4 out of 5
First very satisfactory experience, thank you
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L
Rating: 1 out of 5
Poor quality, no effect, makes you cough
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Response from CBDOO
Hello Laurence,
Thank you for taking the time to share your feedback. The effects of products can vary depending on many factors, such as the method of consumption or individual sensitivity. What works very well for some may be more subtle for others.
Regarding the fact that the Cali Kush makes you cough, have you considered vaporizing it?
We always strive to make 100% of our customers satisfied. This is also why we have tried to contact you by phone several times to find a solution and offer you a goodwill gesture.
Our priority is the satisfaction of our customers, do not hesitate to contact us again via chat, phone, SMS, email, or on social media.
Best regards,
The CBDOO team
Thank you for taking the time to share your feedback. The effects of products can vary depending on many factors, such as the method of consumption or individual sensitivity. What works very well for some may be more subtle for others.
Regarding the fact that the Cali Kush makes you cough, have you considered vaporizing it?
We always strive to make 100% of our customers satisfied. This is also why we have tried to contact you by phone several times to find a solution and offer you a goodwill gesture.
Our priority is the satisfaction of our customers, do not hesitate to contact us again via chat, phone, SMS, email, or on social media.
Best regards,
The CBDOO team
H
Rating: 4 out of 5
Very good site, I recommend it
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C
Rating: 4 out of 5
You're good and fast
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L
Rating: 2 out of 5
Pouca qualidade nas flores, e o óleo sem algum efeito. Esperava mais!
Response from CBDOO
Bonjour Larissa,
Merci d'avoir pris le temps de partager votre avis. Nous sommes sincèrement navrés que les fleurs et l'huile n'aient pas répondu à vos attentes.
Les effets des produits peuvent varier en fonction de nombreux facteurs, tels que la sensibilité individuelle ou la méthode de consommation. Nous sommes persuadés qu'avec près de 100 variétés différentes sur notre boutique, nous pourrions trouver des produits qui vous correspondent mieux.
Nous avons tenté de vous contacter à plusieurs reprises afin de vous proposer une solution. Notre priorité est votre satisfaction, n'hésitez pas à nous recontacter par chat, téléphone, SMS, mail ou sur les réseaux sociaux.
Bien à vous,
L'équipe CBDOO
Merci d'avoir pris le temps de partager votre avis. Nous sommes sincèrement navrés que les fleurs et l'huile n'aient pas répondu à vos attentes.
Les effets des produits peuvent varier en fonction de nombreux facteurs, tels que la sensibilité individuelle ou la méthode de consommation. Nous sommes persuadés qu'avec près de 100 variétés différentes sur notre boutique, nous pourrions trouver des produits qui vous correspondent mieux.
Nous avons tenté de vous contacter à plusieurs reprises afin de vous proposer une solution. Notre priorité est votre satisfaction, n'hésitez pas à nous recontacter par chat, téléphone, SMS, mail ou sur les réseaux sociaux.
Bien à vous,
L'équipe CBDOO
J
Rating: 4 out of 5
Very good
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O
Rating: 4 out of 5
Very well
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D
Rating: 4 out of 5
Yes well received but 5 days before receiving it when it was said 2 days. Too bad but otherwise quality product
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F
Rating: 4 out of 5
Great purchase
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C
Rating: 1 out of 5
No, not satisfied at all
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Response from CBDOO
Hello Charlotte,
we are sincerely sorry to learn that your experience did not meet your expectations.
We tried to contact you to find a solution to remedy your dissatisfaction but we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we are available if you wish to discuss further, you can reach us at any time, contact us by chat, phone, sms, email
Best regards
The CBDOO team
we are sincerely sorry to learn that your experience did not meet your expectations.
We tried to contact you to find a solution to remedy your dissatisfaction but we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we are available if you wish to discuss further, you can reach us at any time, contact us by chat, phone, sms, email
Best regards
The CBDOO team
B
Rating: 3 out of 5
Good but I've had better ones at my tobacconist
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Response from CBDOO
Hello Bruno,
Thank you for your feedback. We are delighted that you enjoyed the taste, even though we would have liked to convince you more! With over 80 varieties in our shop, we are confident that some might surprise you.
For your information, we tried to contact you to find a solution (commercial gesture or sending a premium sample).
Feel free to contact us via chat, phone, SMS, email, or on social media, we will be happy to guide you towards references that match your preferences.
Best regards,
The CBDOO team
Thank you for your feedback. We are delighted that you enjoyed the taste, even though we would have liked to convince you more! With over 80 varieties in our shop, we are confident that some might surprise you.
For your information, we tried to contact you to find a solution (commercial gesture or sending a premium sample).
Feel free to contact us via chat, phone, SMS, email, or on social media, we will be happy to guide you towards references that match your preferences.
Best regards,
The CBDOO team
A
Rating: 4 out of 5
Despite an error with the gift, the customer service is still very nice
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J
Rating: 4 out of 5
Good quick reception and very cordial email exchanges after a small mistake
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S
Rating: 4 out of 5
Very good products, like the prices. A responsive, friendly, and competent customer service. Fast delivery.
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O
Rating: 4 out of 5
Delivery expected in 24 hours but I received it 48 hours later... even though I was asked to choose a paid delivery method which was not respected during delivery... if it's a very good product I recommend
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G
Rating: 2 out of 5
Really disappointed, might as well take some hay.
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Response from CBDOO
Hello Greg,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations.
Indeed, we carry out a strict selection of our flowers and resins and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback. We understand that everyone's tastes and preferences are different. However, we are convinced that with nearly 80 different varieties in our shop, you could have found several products that suit you, particularly the hydroponic range.
For your information, we tried to contact you to find a solution (refund of order or sending a premium sample).
Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.
Best regards,
The CBDOO team
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations.
Indeed, we carry out a strict selection of our flowers and resins and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback. We understand that everyone's tastes and preferences are different. However, we are convinced that with nearly 80 different varieties in our shop, you could have found several products that suit you, particularly the hydroponic range.
For your information, we tried to contact you to find a solution (refund of order or sending a premium sample).
Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.
Best regards,
The CBDOO team
E
Rating: 4 out of 5
Hello, I really need a high concentration CBD oil to soothe my joint and muscle pain: my back, neck, shoulders, arms, and wrists are in need of some relief. I can only consume CBD in oil form, as I do not smoke. If the plant can be taken in ways other than smoked, could you explain the other methods of ingestion? Best regards.
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J
Rating: 1 out of 5
Honestly useless, no calming effect, I am really disappointed
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Response from CBDOO
Hello Jerome,
Thank you for your honesty. We are sincerely sorry to read that this experience did not meet your expectations.
We want to find a solution.
I have tried to contact you multiple times following our brief phone conversation (you were at work at that time), but I have not been able to reach you since then.
It seems that you only ordered one variety: the G13 Haze. With over 100 varieties in our catalog, it sometimes happens that you don't hit the right one on the first try. Apparently, this flower was too light for you and did not match your sensitivity. Your feelings are what matter most, and we completely understand that.
We certainly do not want you to be left with a failure. As briefly mentioned on the phone, we are giving you the choice between two solutions to make things right:
1. A free exchange for a higher range: We will select a more powerful and better-suited variety for you.
2. A full refund of your order.
Could you please contact me by phone or message to confirm the solution that suits you best?
Hoping to be able to talk with you soon,
The CBDOO team
Thank you for your honesty. We are sincerely sorry to read that this experience did not meet your expectations.
We want to find a solution.
I have tried to contact you multiple times following our brief phone conversation (you were at work at that time), but I have not been able to reach you since then.
It seems that you only ordered one variety: the G13 Haze. With over 100 varieties in our catalog, it sometimes happens that you don't hit the right one on the first try. Apparently, this flower was too light for you and did not match your sensitivity. Your feelings are what matter most, and we completely understand that.
We certainly do not want you to be left with a failure. As briefly mentioned on the phone, we are giving you the choice between two solutions to make things right:
1. A free exchange for a higher range: We will select a more powerful and better-suited variety for you.
2. A full refund of your order.
Could you please contact me by phone or message to confirm the solution that suits you best?
Hoping to be able to talk with you soon,
The CBDOO team
F
Rating: 4 out of 5
One of the best quality/price ratios
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K
Rating: 4 out of 5
I will admit that it is not really my habit to buy online. And well, you made me change my mind. Delighted with both the speed and the item received, well-packaged and clean. Thank you again, now you are in my favorites. Best regards. A delighted customer.
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N
Rating: 4 out of 5
Good but I didn't receive the 10g of small bud offered that I requested since I am a loyal customer
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F
Rating: 1 out of 5
Boff boff !
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Response from CBDOO
Hello Frédéric,
Thank you for taking the time to give us your feedback on all of your products. We completely understand your feelings.
We have noted that you are a "long-time consumer". Indeed, the products in your order (such as the Creamy OG CBG or the Cheesy Iceolator) are chosen for their aromatic finesse, but CBG offers a very subtle effect that may go unnoticed for a connoisseur used to more pronounced sensations.
At CBDOO, we never leave a customer with mixed feelings. That is why, as part of our "100% Satisfied" guarantee, we have tried to reach you more than 15 times by phone to offer you a solution.
Among our 100 different references, some references might suit you better. Would you agree to a free exchange of your order for more intense products (Premium / Hydro range; more intense resins)?
Since we have not been able to reach you by phone, we invite you to contact us directly at 06 70 73 89 02 or by email. We really want to turn this "meh" experience into a heartwarming discovery.
Hoping to be able to exchange with you soon,
The CBDOO team
Thank you for taking the time to give us your feedback on all of your products. We completely understand your feelings.
We have noted that you are a "long-time consumer". Indeed, the products in your order (such as the Creamy OG CBG or the Cheesy Iceolator) are chosen for their aromatic finesse, but CBG offers a very subtle effect that may go unnoticed for a connoisseur used to more pronounced sensations.
At CBDOO, we never leave a customer with mixed feelings. That is why, as part of our "100% Satisfied" guarantee, we have tried to reach you more than 15 times by phone to offer you a solution.
Among our 100 different references, some references might suit you better. Would you agree to a free exchange of your order for more intense products (Premium / Hydro range; more intense resins)?
Since we have not been able to reach you by phone, we invite you to contact us directly at 06 70 73 89 02 or by email. We really want to turn this "meh" experience into a heartwarming discovery.
Hoping to be able to exchange with you soon,
The CBDOO team
M
Rating: 4 out of 5
Relieves and calms my joint pain, however a bit too many branches
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S
Rating: 4 out of 5
Very good products but really too expensive.
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T
Rating: 1 out of 5
Not the described quality
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Response from CBDOO
Hello Tybaud,
Thank you for taking the time to share your feelings. We are sincerely sorry to read that the quality did not meet your standards.
We have noted that your order was exclusively for the 3X FILTERED CBN. This is a product with a very specific profile that does not always suit all palates, as tastes and expectations regarding textures and aromas are very personal.
However, at CBDOO, your satisfaction comes before anything else. We tried to reach you by phone to find an immediate solution, but we were unable to contact you. We want to offer you a solution.
As stated in our commitments, we apply a "100% Satisfied" guarantee.
With over 100 different products, we offer a wide range to satisfy all profiles: from the "small budget" (for those looking for the lowest price) to the "high quality" (our hydroponic range, more expensive but of superior quality). It is possible that the chosen product does not correspond to the range you were hoping for.
This is precisely why we exchange any product that does not suit you for free.
We do not want you to remain with this negative impression.
Since we were unable to reach you by phone, we invite you to contact us directly at 06 70 73 89 02 or by email. We really want you to be satisfied and we would like to find the ideal solution with you.
Hoping to be able to talk with you soon,
The CBDOO team
Thank you for taking the time to share your feelings. We are sincerely sorry to read that the quality did not meet your standards.
We have noted that your order was exclusively for the 3X FILTERED CBN. This is a product with a very specific profile that does not always suit all palates, as tastes and expectations regarding textures and aromas are very personal.
However, at CBDOO, your satisfaction comes before anything else. We tried to reach you by phone to find an immediate solution, but we were unable to contact you. We want to offer you a solution.
As stated in our commitments, we apply a "100% Satisfied" guarantee.
With over 100 different products, we offer a wide range to satisfy all profiles: from the "small budget" (for those looking for the lowest price) to the "high quality" (our hydroponic range, more expensive but of superior quality). It is possible that the chosen product does not correspond to the range you were hoping for.
This is precisely why we exchange any product that does not suit you for free.
We do not want you to remain with this negative impression.
Since we were unable to reach you by phone, we invite you to contact us directly at 06 70 73 89 02 or by email. We really want you to be satisfied and we would like to find the ideal solution with you.
Hoping to be able to talk with you soon,
The CBDOO team
T
Rating: 4 out of 5
Not bad I would have liked to remove my reviews on the site because without meaning to I left my email address as a nickname
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D
Rating: 3 out of 5
Top and fast order, the only downside is that from the second order onwards, we are asked for a minimum purchase of 30€, it's a shame.
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Response from CBDOO
Hello Dominic,
Thank you for your feedback.
We apply a minimum order of 30 € because below this amount, most of our products are not profitable (preparation, packaging, logistics). This allows us to maintain a responsive and quality service, especially in case of unforeseen events (e.g. delivery issues), where we implement quick solutions such as resending orders for example.
Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.
Best regards,
The CBDOO team
Thank you for your feedback.
We apply a minimum order of 30 € because below this amount, most of our products are not profitable (preparation, packaging, logistics). This allows us to maintain a responsive and quality service, especially in case of unforeseen events (e.g. delivery issues), where we implement quick solutions such as resending orders for example.
Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.
Best regards,
The CBDOO team