Customer reviews of CBDOO

Hello Nadia,
Thank you for your feedback,

Regarding your comment about the products, we would like to clarify a few points. First of all, we apologize that they caused you tingling sensations; to be honest, this is not the type of feedback we are used to receiving. Did you spray the products?

The effects of the products can vary depending on many factors, such as the method of consumption or individual sensitivity. Also, we would like to remind you that our products are not medications and have no medical purpose. If you are using other medications concurrently, we always recommend asking your treating physician if the use of CBD is permitted based on the medications used.

We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture.
Our priority is the satisfaction of our customers. Please do not hesitate to contact us again via chat, phone, SMS, email, or through our social media; we remain entirely at your disposal.

Best regards,
The CBDOO team

Hello Mrs. Sassi,

Thank you for your orders. Don't hesitate to give us feedback after you have tasted it :)

Best regards,
The CBDOO team

Dear Patrick,

Thank you very much for your feedback regarding your recent experience with CBDOO. We are glad to hear that the delivery was quick and neat, but we are sorry that the quality of the CBD did not meet your expectations. We will discuss your comments internally to further improve our products.

Hello Mr. Boukherma.

For almost a year now, you have been flooding us with negative reviews. Each time you claim to be very disappointed with our products, stating that you will never order again.

Since the last review posted on March 31 where you mentioned "I threw everything away and no longer recommend," you have placed 7 different orders. A priori, you are satisfied with our store since you are reordering, but it is impossible to contact you so that we can find a solution that would suit you.

If you decide to change your mind, we invite you to contact us directly via chat, phone, SMS, email, or on social media. We are convinced that we can find a solution that meets your requests.

Best regards,
The CBDOO team

Hello Sylvain,
Thank you for taking the time to share your feelings. We are sincerely sorry that our products did not meet your expectations.

However, to be honest with you, we are surprised by your opinion. The Cream you received on July 2nd is part of the same batch as your orders from May 13th and 23rd; it was exactly the same product. If a product does not suit you in the future, do not hesitate to contact us again so that we can find a solution that works for you directly.

We are also surprised by the mention "Aside from 2 resins that are correct, the rest has no value in terms of smell, fragrance, and taste...". You have placed numerous orders since the beginning of this year, and we greatly appreciate that, but you have recommended more than 2 different resins (Ice O Lator Hash, Supreme 50%, Original Afghan, Malana Cream) several times. We understand that when ordering several resins, they may not suit everyone as tastes and preferences vary, which is why we offer nearly 20 different ones.

For your information, we have tried to contact you to find a solution. Our priority is the satisfaction of our customers, which is why we invite you to contact us directly via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you.

Best regards,
The CBDOO team

Hello Angela,

Thank you for your feedback. We are sorry to hear that your experience was not fully satisfactory.

At CBDOO, we manually select and place our flowers from various partner farmers, with over 100 varieties available on our site.

Each batch is carefully refined to ensure optimal quality, free from seeds or excessive moisture. Our products are stored under controlled conditions to precisely avoid this type of mishap. What you describe does not meet our quality standards and we care about it. Finally, we are sorry that you left such a negative review without attempting to contact us first. We are always available to support our customers, advise them, or even find a solution in case of dissatisfaction.

Our priority is customer satisfaction. Therefore, we invite you to contact us again via email, phone, chat, or social media, we will be happy to offer you a commercial gesture and direct you towards a variety more in line with your expectations. Best regards, The CBDOO team

Hello Natahel,

Thank you for taking the time to share your feelings.
For your information, we always perform a meticulous manicure to offer our clients quality products without visible stems.

Unfortunately, during transport, it sometimes happens that the buds break slightly. Unfortunately, this makes more stems appear on your side when opening the bag.

We have tried to contact you to find a solution.

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

600 Hello Federico,
Thank you for your feedback,
We are sorry if the products received seemed too dark to you. We do our best to offer a wide range of different products in our store, while providing lighter varieties than others. If you are looking for flowers of a bright light green, we recommend the hydroponic range.

For your information, we have tried to contact you to find a solution (order refund or sending a premium sample).

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

1f91f3 Hello Bilal,
Thank you for your detailed feedback.

We would like to clarify your comment, the Lemon OG Candy was a variety on clearance, its dark color and slightly inferior quality to our standards were indicated in the product description, while being offered at a reduced price. Regarding the gift, we do not understand which variety you are referring to as you received 5 grams of Small Bud Watermelon as a gift and not 2 grams.

We take your remark into account to further improve our selection. We are pleased that the other varieties met your expectations, even though we remain disappointed with this rating of 2 stars out of 5 for 2 varieties out of 8 received that did not convince you. We understand that tastes and preferences can vary, and that one variety may be less suitable than others.

For your information, we have tried to contact you to find a solution (order refund or sending a premium sample).

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Mickael,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations; however, we are also very surprised.

Indeed, we carry out a strict selection of our flowers and resins and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback (see guaranteed reviews). It is therefore curious that you did not like anything. Not to mention that the products you ordered come from several different growers and there are many best sellers that have never or almost never received negative reviews.

We understand that tastes can vary, but in this specific case, it seems that the issue does not come from the quality of our products, but rather from a matter of personal preference. If you do not like legal cannabis, it is normal that you do not like our products, and in this case, your comment is completely biased.

Moreover, why did you not contact us and refuse all forms of contact to find a solution (order refund or resending of samples)?

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Yannis,
Thank you for your feedback,

We regret that the experience did not meet your expectations. The perception of flavors can vary from person to person, but we want to clarify that our CBD products contain no flavoring or chemical additives. They are made solely from natural ingredients, carefully selected. Furthermore, we would like to add that you have only tasted the Warzone and the White Widow V3; our shop offers nearly 80 different varieties, and we are convinced that you could have found several products that suit you. However, we completely understand that individual tastes and preferences can vary, and that one variety may be less suitable than others.

For your information, we have tried to contact you to find a solution (order refund or sending a premium sample), and we find it unfortunate to judge a shop after having tasted only two products in total.

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Dear Filippo,

Thank you for your feedback. We are pleased to know that you appreciated some aspects of our products, although we are sorry that your experience was not completely satisfactory. Our goal is to continuously improve and your opinion is valuable to us. We hope to positively surprise you in the future.

Best regards,
The CBDOO team

Hello Guillaume,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations; however, we are also very surprised.

Indeed, we carry out a strict selection of our flowers and resins and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback. We understand that by ordering a few varieties, they may not suit everyone as tastes and preferences vary. However, we are convinced that with nearly 80 different varieties in our shop, you could have found several products that suit you.

For your information, we have tried to contact you to find a solution (refund of the order or sending a premium sample).

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Thibaut,
Thank you for taking the time to share your feelings. Your feedback surprises us even more since all of our products are made from 100% natural ingredients, without any chemical treatment added to the flowers.

The effects of the molecules vary from person to person. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. Regarding CBD, it is quite normal to feel little effect, as it only provides a slight relaxation.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied. Furthermore, we would like to add that you have placed another order in the meantime; why reorder if you are not satisfied with our products?

Best regards,
The CBDOO team

Hello Manson,
Thank you for your feedback,

Could you please tell us why you had a bad experience? We are looking to understand all feedback from each customer.

We have tried to reach you several times to understand what did not convince you. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied.

Best regards,
The CBDOO team

Hello Christine,

Thank you for taking the time to share your opinion. The effects of molecules vary from person to person. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. On our side, we confirm that the ordered product (Lemon OG Candy) is one of our best sellers and receives a lot of positive feedback, which cannot be the case if the products had no effect.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied.

Best regards,
The CBDOO team

Hello Rafael,

We regret that your experience with our product has not been satisfactory. At CBDOO, we strive to offer high-quality products and your well-being is our priority. We appreciate

Hello Alessio,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations; however, we are also very surprised.

Indeed, we carry out a strict selection of our flowers and resins, and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback. We understand that when ordering a variety, it may not suit everyone as tastes and preferences differ. However, we are convinced that with nearly 80 different varieties in our shop, you could have found several products that suit you.

For your information, we tried to contact you to find a solution (order refund or sending a premium sample), and we find it unfortunate to judge a shop after having tasted only two products in total.

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Laurent,
Thank you very much for your feedback.

We would like to clarify a few points: you placed your order on May 13 at 6:36 PM, it was shipped on May 14 and delivered on May 15. The timelines announced by Chronopost indicate a delivery within 1 business day after shipping, and orders placed before 2 PM are shipped the same day. All this information is visible before confirming the order and on our Delivery page: https://cbdoo.fr/livraison/.

Thank you for your feedback on the prices, and we completely understand it. We would like to add that we do our best to offer competitive prices with regular discounts. Several of our quality flowers are available for less than €2 per gram, not counting the promo codes and gifts that further reduce the final price.

We always strive to make 100% of our customers satisfied. This is also why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture.
Our priority is the satisfaction of our customers. Please do not hesitate to contact us again via chat, phone, SMS, email, or through our social networks; we remain entirely at your disposal.

Best regards,
The CBDOO team

Hello Fabrice,
Thank you for sharing your opinion,

We would like to correct your review, you ordered 20 grams of Space Monkey which was on promotion because it was a clearance item, the product was made up solely of trim. We sent you a higher quality product, made of big buds (Lemon OG Candy). The Lemon OG Candy had a very large discount on its price because it was in exceptional clearance, this does not take away from the fact that it was a quality product, superior to the Space Monkey.

We sincerely apologize for the mistake and take your feedback into account, we should have sent you a larger quantity of Lemon OG Candy, to account for the price difference.

We always strive to make 100% of our customers satisfied.
Our priority is the satisfaction of our customers. Please do not hesitate to contact us again via chat, phone, SMS, email, or through our social networks, we remain entirely at your disposal.

Best regards,
The CBDOO team

Hello Dimitri,

Thank you for sharing your opinion.

We are sorry to hear that the Blueberry did not fully satisfy you. However, it is unfortunate that you did not contact us directly: this would have allowed us to understand your feelings in more detail and offer you a solution.

Our products are rigorously checked before shipping, and if an exceptional issue occurs during transport (drying, crushing, etc.), we are always available to intervene. We are very surprised by your feedback; this is the first time we have read such a comment about the Blueberry, a variety that is one of our best sellers and was offered as a gift for several weeks.

We have tried to reach you several times to find a solution. Our priority is customer satisfaction. We therefore invite you to contact us again by email, phone, chat, or social media; we would be happy to offer you a commercial gesture and guide you towards a variety that better meets your expectations.

Best regards,
The CBDOO team

Hello Mickael,

Thank you for taking the time to share your opinion. The effects of molecules vary from person to person. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. On our side, we confirm that the ordered products (Reactor, Super Polm, AK49) are among our best sellers and receive a lot of positive feedback, which cannot be the case if the products had no effect.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied.

Best regards,
The CBDOO team

Hello Mr. Helbecque

Thank you for your feedback.

We are surprised by your comment. You mention a total lack of potency on a product that you have already ordered several times with satisfaction, which does not correspond to the usual feedback on this reference (Lemon OG Candy) nor to our quality controls. It is the same batch of Lemon OG Candy since we put it online and this is the first and only feedback we have of this type; we regularly check the quality and effects of the products ourselves.

It is therefore very unlikely that such a discrepancy in feeling comes from the product itself. As indicated on our site, the effects can vary depending on many factors (receptors, individual tolerance, consumption context, etc.). It is possible that you have developed a tolerance with this product.

We have tried to contact you several times to find a solution. Our priority is customer satisfaction. We therefore invite you to contact us again by email, phone, chat, or social media; we would be happy to offer you a commercial gesture and guide you towards a variety more in line with your expectations.

Best regards,
The CBDOO team

Dear Ruben,

Thank you for your feedback about our service. We are glad to hear that you are satisfied with the flowers, but we are sorry that the delivery did not meet your expectations. We understand how frustrating this can be and will discuss this internally to improve our delivery service. We value your opinion and hope to provide you with a better experience in the future.

Best regards,
The CBDOO Team