Customer reviews of CBDOO

Hello Mauro,
Thank you for your feedback,

Following our exchanges, you returned the product to us and we proceeded with a full refund, as agreed. That is why we are quite surprised to see such a severe review with only one star, despite our responsiveness and willingness to resolve the situation.

Furthermore, you ordered the "Olivette Amnesia" resin, which is an entry-level product, at a very accessible price, which may explain a lower quality compared to other references. Our shop contains more than 100 different varieties, and we do not think it is fair to criticize the quality of our products after having only tried an entry-level product. We would like to add that our products are meant to be infused or vaporized.

We understand your disappointment nonetheless, and we hope you will find satisfaction elsewhere if our offer does not meet your expectations. We wish you all the best.

Best regards,
The CBDOO Team

Hello Mr. Boukherma,
Thank you for your feedback. We are sincerely sorry to hear that the product received did not meet your expectations.

We completely understand your disappointment, especially since the price can naturally create high expectations. That said, we want to assure you that we are doing everything possible to ensure the quality and freshness of our products, with regular controls and a customer service available 7 days a week to respond to any complaints. Moreover, since the review concerns the Terminator, a best-selling product of exceptional quality (grown hydroponically), your feedback is quite surprising.

In your case, it would have been preferable to contact us before throwing the product away. We could have offered you an exchange, a refund, or any other suitable solution. Our priority is always the satisfaction of our customers, even when things do not go as planned. Once again, your feedback is surprising. We do not understand the multiple negative reviews you leave regarding us, claiming to never recommend, yet ultimately placing several orders each time. Why recommend if you are so dissatisfied with our store? Since this review left on March 31, you have reordered 4 times, and you refuse each time our attempts to contact you to find a solution and understand what happened.

Our goal is always to satisfy our customers and maintain a transparent and constructive dialogue. Do not hesitate to get back to us, we will be happy to help you.
Best regards,
The CBDOO Team

Hello Kamel,

We are sorry to read about your dissatisfaction and that our products did not convince you. However, allow us to provide some important clarifications for a better understanding of the situation.

You have ordered several times from CBDOO, which is surprising if you were truly disappointed from the very first experiences. Additionally, we did not receive any feedback from you until your fourth order. During your last order, which was for a significant quantity, we offered you a full refund on the condition that you return the products, which you accepted, but we never heard back from you.

Furthermore, the varieties you chose were part of our clearance offer (lemon haze, medihaze, cannadiesel..), clearly indicated on our site as being at a reduced price and of lower quality compared to our usual ranges. A red message was even displayed on these varieties at the time of your purchase to inform you of the lower quality. It is worth noting that these products are available at bargain prices (less than €1/g on large quantities without using promo codes).

We always do our best to satisfy our customers, but it is also important that everyone acts in good faith and respects the terms of sale. We remain at your disposal if you wish to resolve this situation constructively; we are confident that we could assist you.

Best regards,
The CBDOO Team