Customer reviews of CBDOO

Hello Sylvain,
Thank you for taking the time to share your feelings. We are sincerely sorry that our products did not meet your expectations.

However, to be honest with you, we are surprised by your opinion. The Cream you received on July 2nd is part of the same batch as your orders from May 13th and 23rd; it was exactly the same product. If a product does not suit you in the future, do not hesitate to contact us again so that we can find a solution that works for you directly.

We are also surprised by the mention "Aside from 2 resins that are correct, the rest has no value in terms of smell, fragrance, and taste...". You have placed numerous orders since the beginning of this year, and we greatly appreciate that, but you have recommended more than 2 different resins (Ice O Lator Hash, Supreme 50%, Original Afghan, Malana Cream) several times. We understand that when ordering several resins, they may not suit everyone as tastes and preferences vary, which is why we offer nearly 20 different ones.

For your information, we have tried to contact you to find a solution. Our priority is the satisfaction of our customers, which is why we invite you to contact us directly via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you.

Best regards,
The CBDOO team

Hello Angela,

Thank you for your feedback. We are sorry to hear that your experience was not fully satisfactory.

At CBDOO, we manually select and place our flowers from various partner farmers, with over 100 varieties available on our site.

Each batch is carefully refined to ensure optimal quality, free from seeds or excessive moisture. Our products are stored under controlled conditions to precisely avoid this type of mishap. What you describe does not meet our quality standards and we care about it. Finally, we are sorry that you left such a negative review without attempting to contact us first. We are always available to support our customers, advise them, or even find a solution in case of dissatisfaction.

Our priority is customer satisfaction. Therefore, we invite you to contact us again via email, phone, chat, or social media, we will be happy to offer you a commercial gesture and direct you towards a variety more in line with your expectations. Best regards, The CBDOO team

Hello Mickael,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations; however, we are also very surprised.

Indeed, we carry out a strict selection of our flowers and resins and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback (see guaranteed reviews). It is therefore curious that you did not like anything. Not to mention that the products you ordered come from several different growers and there are many best sellers that have never or almost never received negative reviews.

We understand that tastes can vary, but in this specific case, it seems that the issue does not come from the quality of our products, but rather from a matter of personal preference. If you do not like legal cannabis, it is normal that you do not like our products, and in this case, your comment is completely biased.

Moreover, why did you not contact us and refuse all forms of contact to find a solution (order refund or resending of samples)?

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Yannis,
Thank you for your feedback,

We regret that the experience did not meet your expectations. The perception of flavors can vary from person to person, but we want to clarify that our CBD products contain no flavoring or chemical additives. They are made solely from natural ingredients, carefully selected. Furthermore, we would like to add that you have only tasted the Warzone and the White Widow V3; our shop offers nearly 80 different varieties, and we are convinced that you could have found several products that suit you. However, we completely understand that individual tastes and preferences can vary, and that one variety may be less suitable than others.

For your information, we have tried to contact you to find a solution (order refund or sending a premium sample), and we find it unfortunate to judge a shop after having tasted only two products in total.

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Dear Filippo,

Thank you for your feedback. We are pleased to know that you appreciated some aspects of our products, although we are sorry that your experience was not completely satisfactory. Our goal is to continuously improve and your opinion is valuable to us. We hope to positively surprise you in the future.

Best regards,
The CBDOO team

Hello Guillaume,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations; however, we are also very surprised.

Indeed, we carry out a strict selection of our flowers and resins and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback. We understand that by ordering a few varieties, they may not suit everyone as tastes and preferences vary. However, we are convinced that with nearly 80 different varieties in our shop, you could have found several products that suit you.

For your information, we have tried to contact you to find a solution (refund of the order or sending a premium sample).

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Manson,
Thank you for your feedback,

Could you please tell us why you had a bad experience? We are looking to understand all feedback from each customer.

We have tried to reach you several times to understand what did not convince you. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied.

Best regards,
The CBDOO team

Hello Rafael,

We regret that your experience with our product has not been satisfactory. At CBDOO, we strive to offer high-quality products and your well-being is our priority. We appreciate

Hello Alessio,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations; however, we are also very surprised.

Indeed, we carry out a strict selection of our flowers and resins, and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback. We understand that when ordering a variety, it may not suit everyone as tastes and preferences differ. However, we are convinced that with nearly 80 different varieties in our shop, you could have found several products that suit you.

For your information, we tried to contact you to find a solution (order refund or sending a premium sample), and we find it unfortunate to judge a shop after having tasted only two products in total.

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Laurent,
Thank you very much for your feedback.

We would like to clarify a few points: you placed your order on May 13 at 6:36 PM, it was shipped on May 14 and delivered on May 15. The timelines announced by Chronopost indicate a delivery within 1 business day after shipping, and orders placed before 2 PM are shipped the same day. All this information is visible before confirming the order and on our Delivery page: https://cbdoo.fr/livraison/.

Thank you for your feedback on the prices, and we completely understand it. We would like to add that we do our best to offer competitive prices with regular discounts. Several of our quality flowers are available for less than €2 per gram, not counting the promo codes and gifts that further reduce the final price.

We always strive to make 100% of our customers satisfied. This is also why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture.
Our priority is the satisfaction of our customers. Please do not hesitate to contact us again via chat, phone, SMS, email, or through our social networks; we remain entirely at your disposal.

Best regards,
The CBDOO team

Hello Fabrice,
Thank you for sharing your opinion,

We would like to correct your review, you ordered 20 grams of Space Monkey which was on promotion because it was a clearance item, the product was made up solely of trim. We sent you a higher quality product, made of big buds (Lemon OG Candy). The Lemon OG Candy had a very large discount on its price because it was in exceptional clearance, this does not take away from the fact that it was a quality product, superior to the Space Monkey.

We sincerely apologize for the mistake and take your feedback into account, we should have sent you a larger quantity of Lemon OG Candy, to account for the price difference.

We always strive to make 100% of our customers satisfied.
Our priority is the satisfaction of our customers. Please do not hesitate to contact us again via chat, phone, SMS, email, or through our social networks, we remain entirely at your disposal.

Best regards,
The CBDOO team

Hello Mickael,

Thank you for taking the time to share your opinion. The effects of molecules vary from person to person. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. On our side, we confirm that the ordered products (Reactor, Super Polm, AK49) are among our best sellers and receive a lot of positive feedback, which cannot be the case if the products had no effect.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied.

Best regards,
The CBDOO team

Hello Mr. Helbecque

Thank you for your feedback.

We are surprised by your comment. You mention a total lack of potency on a product that you have already ordered several times with satisfaction, which does not correspond to the usual feedback on this reference (Lemon OG Candy) nor to our quality controls. It is the same batch of Lemon OG Candy since we put it online and this is the first and only feedback we have of this type; we regularly check the quality and effects of the products ourselves.

It is therefore very unlikely that such a discrepancy in feeling comes from the product itself. As indicated on our site, the effects can vary depending on many factors (receptors, individual tolerance, consumption context, etc.). It is possible that you have developed a tolerance with this product.

We have tried to contact you several times to find a solution. Our priority is customer satisfaction. We therefore invite you to contact us again by email, phone, chat, or social media; we would be happy to offer you a commercial gesture and guide you towards a variety more in line with your expectations.

Best regards,
The CBDOO team

Dear Ruben,

Thank you for your feedback about our service. We are glad to hear that you are satisfied with the flowers, but we are sorry that the delivery did not meet your expectations. We understand how frustrating this can be and will discuss this internally to improve our delivery service. We value your opinion and hope to provide you with a better experience in the future.

Best regards,
The CBDOO Team

Hello Peter,

We are genuinely surprised by your message, which does not reflect the reality of your order. You indeed ordered two oils, but due to a temporary stock shortage, only one was shipped immediately.

We have reached out to you multiple times via email to ask whether you would like: a refund for the second oil, or to wait for the restock for a second shipment.

To date, we have not received a response from you, despite our reminders. The accessories you received are offered with every order.

Our team is at your disposal if you wish to resolve this situation.

Please do not hesitate to reply to us via email to finalize this matter.

Best regards, The CBDOO team

Hello Mr. Pascal,

Thank you for taking the time to share your opinion. We sincerely regret that the effects experienced did not meet your expectations.

However, we would like to clarify a few points. The effects of CBD derivatives can vary considerably from one person to another depending on individual sensitivity, metabolism, or the context of consumption. The descriptions we provide on our site are based both on customer feedback and on generally observed feelings, but they cannot guarantee a universal experience.

It is also important to note that the product you ordered (Purple Star) is not among the most potent in our catalog in terms of relaxing effects and it is far from being one of our best sellers! If you had a specific goal in mind, we could have advised you on a more suitable variety. With over 100 varieties in our shop, we are confident that we could have found several varieties that would suit you; once again, we find it unfair to judge the products of a shop after tasting 2 flowers out of more than a hundred available.

Finally, we find it unfortunate that you left such a negative review without attempting to contact us first. We are always available to support our customers, advise them, or even find a solution in case of dissatisfaction.

Our priority is customer satisfaction. We therefore invite you to contact us again by email, phone, chat, or social media; we would be happy to offer you a commercial gesture and guide you towards a variety more in line with your expectations.

Best regards,
The CBDOO team

Hello Fabrice,

Thank you for taking the time to share your opinion. The effects of molecules vary from person to person. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. On our side, we confirm that the ordered products are among our best sellers and receive a lot of positive feedback, which cannot be the case if the products had no effect at all.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied.

Best regards,
The CBDOO team