Customer reviews of CBDOO

Hello Jerome,

Thank you for your honesty. We are sincerely sorry to read that this experience did not meet your expectations.

We want to find a solution.

I have tried to contact you multiple times following our brief phone conversation (you were at work at that time), but I have not been able to reach you since then.
It seems that you only ordered one variety: the G13 Haze. With over 100 varieties in our catalog, it sometimes happens that you don't hit the right one on the first try. Apparently, this flower was too light for you and did not match your sensitivity. Your feelings are what matter most, and we completely understand that.
We certainly do not want you to be left with a failure. As briefly mentioned on the phone, we are giving you the choice between two solutions to make things right:
1. A free exchange for a higher range: We will select a more powerful and better-suited variety for you.
2. A full refund of your order.

Could you please contact me by phone or message to confirm the solution that suits you best?
Hoping to be able to talk with you soon,
The CBDOO team

Hello Frédéric,

Thank you for taking the time to give us your feedback on all of your products. We completely understand your feelings.
We have noted that you are a "long-time consumer". Indeed, the products in your order (such as the Creamy OG CBG or the Cheesy Iceolator) are chosen for their aromatic finesse, but CBG offers a very subtle effect that may go unnoticed for a connoisseur used to more pronounced sensations.

At CBDOO, we never leave a customer with mixed feelings. That is why, as part of our "100% Satisfied" guarantee, we have tried to reach you more than 15 times by phone to offer you a solution.

Among our 100 different references, some references might suit you better. Would you agree to a free exchange of your order for more intense products (Premium / Hydro range; more intense resins)?

Since we have not been able to reach you by phone, we invite you to contact us directly at 06 70 73 89 02 or by email. We really want to turn this "meh" experience into a heartwarming discovery.

Hoping to be able to exchange with you soon,
The CBDOO team

Hello Tybaud,
Thank you for taking the time to share your feelings. We are sincerely sorry to read that the quality did not meet your standards.

We have noted that your order was exclusively for the 3X FILTERED CBN. This is a product with a very specific profile that does not always suit all palates, as tastes and expectations regarding textures and aromas are very personal.

However, at CBDOO, your satisfaction comes before anything else. We tried to reach you by phone to find an immediate solution, but we were unable to contact you. We want to offer you a solution.
As stated in our commitments, we apply a "100% Satisfied" guarantee.

With over 100 different products, we offer a wide range to satisfy all profiles: from the "small budget" (for those looking for the lowest price) to the "high quality" (our hydroponic range, more expensive but of superior quality). It is possible that the chosen product does not correspond to the range you were hoping for.

This is precisely why we exchange any product that does not suit you for free.

We do not want you to remain with this negative impression.
Since we were unable to reach you by phone, we invite you to contact us directly at 06 70 73 89 02 or by email. We really want you to be satisfied and we would like to find the ideal solution with you.

Hoping to be able to talk with you soon,
The CBDOO team

Hello Mickael,
Thank you very much for your feedback,

We understand that by ordering only one variety, it may not suit everyone as tastes and preferences vary greatly. However, we are convinced that with nearly 80 different varieties in our store, you could have found several products that suit you.

We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture. Our priority is the satisfaction of our customers, please do not hesitate to contact us again via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Hello Abdelkader,
We are sincerely sorry to learn that your experience did not meet your expectations. We tried to contact you again to better understand your dissatisfaction and address it, but we have not received a response from you.
Our priority remains the satisfaction of our customers, and we are of course at your disposal if you wish to discuss further. Do not hesitate to contact us again via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Hello Angela,

Thank you for your feedback. We are sorry to hear that your experience was not fully satisfactory.

At CBDOO, we manually select and place our flowers from various partner farmers, with over 100 varieties available on our site.

Each batch is carefully refined to ensure optimal quality, free from seeds or excessive moisture. Our products are stored under controlled conditions to precisely avoid this type of mishap. What you describe does not meet our quality standards and we care about it. Finally, we are sorry that you left such a negative review without attempting to contact us first. We are always available to support our customers, advise them, or even find a solution in case of dissatisfaction.

Our priority is customer satisfaction. Therefore, we invite you to contact us again via email, phone, chat, or social media, we will be happy to offer you a commercial gesture and direct you towards a variety more in line with your expectations. Best regards, The CBDOO team

Hello Mickael,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations; however, we are also very surprised.

Indeed, we carry out a strict selection of our flowers and resins and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback (see guaranteed reviews). It is therefore curious that you did not like anything. Not to mention that the products you ordered come from several different growers and there are many best sellers that have never or almost never received negative reviews.

We understand that tastes can vary, but in this specific case, it seems that the issue does not come from the quality of our products, but rather from a matter of personal preference. If you do not like legal cannabis, it is normal that you do not like our products, and in this case, your comment is completely biased.

Moreover, why did you not contact us and refuse all forms of contact to find a solution (order refund or resending of samples)?

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Yannis,
Thank you for your feedback,

We regret that the experience did not meet your expectations. The perception of flavors can vary from person to person, but we want to clarify that our CBD products contain no flavoring or chemical additives. They are made solely from natural ingredients, carefully selected. Furthermore, we would like to add that you have only tasted the Warzone and the White Widow V3; our shop offers nearly 80 different varieties, and we are convinced that you could have found several products that suit you. However, we completely understand that individual tastes and preferences can vary, and that one variety may be less suitable than others.

For your information, we have tried to contact you to find a solution (order refund or sending a premium sample), and we find it unfortunate to judge a shop after having tasted only two products in total.

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Manson,
Thank you for your feedback,

Could you please tell us why you had a bad experience? We are looking to understand all feedback from each customer.

We have tried to reach you several times to understand what did not convince you. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied.

Best regards,
The CBDOO team