English 
J
Rating: 3 out of 5
Good product but I expected more flavor a bit disappointed
Translated reviews
Customer reviews of CBDOO
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 1 978 published reviews
Summary of reviews
CBDOO stands out for consistent product quality and fast, reliable delivery, with many customers noting same-day or 24-hour turnaround and discreet shipping. The store also earns strong praise for attentive customer service, generous promotions and gifts with orders, and a close, responsive relationship that makes shoppers feel valued. Variety and aroma are frequently highlighted, with customers enjoying diverse flower and resin options and favorable flavor profiles. Overall, shoppers repeatedly describe a positive experience marked by dependable quality, prompt delivery, and supportive service.
3 star reviews
Reset filtersV
Rating: 3 out of 5
I mainly order hash and concentrates on this site, quite disappointed, except for the ICE o LATOR which fully satisfies me. I will try the malana which apparently is very clean. The shatter, just pass your way.
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Response from CBDOO
Hello Vincent,
Thank you very much for your detailed feedback.
We are delighted that the Ice O Lator Hash fully satisfies you; regarding the Malana Cream, we are confident that it will charm you, it is one of our most appreciated resins.
However, we are sorry that the shatter did not meet your expectations. To be honest, it is a concentrated product on clearance at a reduced price. As you know, we can send samples to compensate for the product you do not like ;)
Do not hesitate to contact us again via chat, phone, SMS, email, or on social media, we will be happy to guide you towards the references that best match your preferences.
Best regards,
The CBDOO team
Thank you very much for your detailed feedback.
We are delighted that the Ice O Lator Hash fully satisfies you; regarding the Malana Cream, we are confident that it will charm you, it is one of our most appreciated resins.
However, we are sorry that the shatter did not meet your expectations. To be honest, it is a concentrated product on clearance at a reduced price. As you know, we can send samples to compensate for the product you do not like ;)
Do not hesitate to contact us again via chat, phone, SMS, email, or on social media, we will be happy to guide you towards the references that best match your preferences.
Best regards,
The CBDOO team
M
Rating: 3 out of 5
-
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Response from CBDOO
Hello Marianna,
Thank you for taking the time to leave a review.
We would have liked to know more about your experience to better understand what did not fully meet your expectations. Your satisfaction is our priority, and we have tried to contact you for information to find a solution, unfortunately without success.
Please feel free to contact us via chat, phone, SMS, email, or social media, we would be happy to discuss with you and offer you a commercial gesture.
Best regards,
The CBDOO team
Thank you for taking the time to leave a review.
We would have liked to know more about your experience to better understand what did not fully meet your expectations. Your satisfaction is our priority, and we have tried to contact you for information to find a solution, unfortunately without success.
Please feel free to contact us via chat, phone, SMS, email, or social media, we would be happy to discuss with you and offer you a commercial gesture.
Best regards,
The CBDOO team
J
Rating: 3 out of 5
3/5
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Response from CBDOO
Hello Jason,
Thank you for taking the time to leave a review.
We would have liked to know a little more about your experience in order to better understand what did not fully meet your expectations. Your satisfaction is our priority; for your information, we tried to contact you to find a solution, unfortunately without success.
Please feel free to contact us again via chat, phone, SMS, email, or on social media, we would be happy to talk with you and offer you a commercial gesture.
Best regards,
The CBDOO team
Thank you for taking the time to leave a review.
We would have liked to know a little more about your experience in order to better understand what did not fully meet your expectations. Your satisfaction is our priority; for your information, we tried to contact you to find a solution, unfortunately without success.
Please feel free to contact us again via chat, phone, SMS, email, or on social media, we would be happy to talk with you and offer you a commercial gesture.
Best regards,
The CBDOO team
N
Rating: 3 out of 5
Not powerful enough and tasty.
Translated reviews
Response from CBDOO
Hello Nath,
Thank you for your feedback. We understand that tastes and expectations in terms of potency can vary from person to person. If you want more potent products, we can recommend our hydroponic range. For your information, this remains CBD, which consequently offers mild effects.
We always strive to make 100% of our customers satisfied, feel free to contact us again via chat, phone, SMS, email, or on social media, we will be happy to guide you towards products better suited to your preferences.
Best regards,
The CBDOO team
Thank you for your feedback. We understand that tastes and expectations in terms of potency can vary from person to person. If you want more potent products, we can recommend our hydroponic range. For your information, this remains CBD, which consequently offers mild effects.
We always strive to make 100% of our customers satisfied, feel free to contact us again via chat, phone, SMS, email, or on social media, we will be happy to guide you towards products better suited to your preferences.
Best regards,
The CBDOO team
B
Rating: 3 out of 5
Good but I've had better ones at my tobacconist
Translated reviews
Response from CBDOO
Hello Bruno,
Thank you for your feedback. We are delighted that you enjoyed the taste, even though we would have liked to convince you more! With over 80 varieties in our shop, we are confident that some might surprise you.
For your information, we tried to contact you to find a solution (commercial gesture or sending a premium sample).
Feel free to contact us via chat, phone, SMS, email, or on social media, we will be happy to guide you towards references that match your preferences.
Best regards,
The CBDOO team
Thank you for your feedback. We are delighted that you enjoyed the taste, even though we would have liked to convince you more! With over 80 varieties in our shop, we are confident that some might surprise you.
For your information, we tried to contact you to find a solution (commercial gesture or sending a premium sample).
Feel free to contact us via chat, phone, SMS, email, or on social media, we will be happy to guide you towards references that match your preferences.
Best regards,
The CBDOO team
D
Rating: 3 out of 5
Top and fast order, the only downside is that from the second order onwards, we are asked for a minimum purchase of 30€, it's a shame.
Translated reviews
Response from CBDOO
Hello Dominic,
Thank you for your feedback.
We apply a minimum order of 30 € because below this amount, most of our products are not profitable (preparation, packaging, logistics). This allows us to maintain a responsive and quality service, especially in case of unforeseen events (e.g. delivery issues), where we implement quick solutions such as resending orders for example.
Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.
Best regards,
The CBDOO team
Thank you for your feedback.
We apply a minimum order of 30 € because below this amount, most of our products are not profitable (preparation, packaging, logistics). This allows us to maintain a responsive and quality service, especially in case of unforeseen events (e.g. delivery issues), where we implement quick solutions such as resending orders for example.
Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.
Best regards,
The CBDOO team
H
Rating: 3 out of 5
Hello, Fast delivery but the product did not satisfy me. I did not like the taste. I was expecting a product whose taste was closer to what I used to smoke. Best regards
Translated reviews
Response from CBDOO
Hello Hakim,
Thank you very much for your feedback,
We understand that when ordering a variety, it may not suit everyone as tastes and preferences vary. However, we are convinced that with nearly 80 different varieties in our store, you could have found several products that suit you.
We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture. Our priority is the satisfaction of our customers, please do not hesitate to contact us again via chat, phone, SMS, email, or on social media.
Best regards,
The CBDOO team
Thank you very much for your feedback,
We understand that when ordering a variety, it may not suit everyone as tastes and preferences vary. However, we are convinced that with nearly 80 different varieties in our store, you could have found several products that suit you.
We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture. Our priority is the satisfaction of our customers, please do not hesitate to contact us again via chat, phone, SMS, email, or on social media.
Best regards,
The CBDOO team
J
Rating: 3 out of 5
A few orders placed on this site and each time, despite some fairly qualitative references, (mostly hydro flowers, which remain the most expensive) the rest of the indoor flowers are, for some, not bad at all, but the quality standard is not always the same.. Which is quite a shame.. Unfortunately for other references, despite the very attractive prices, the flowers are of rather poor quality. See for one in particular, just set aside impossible to smoke. But generally speaking, interesting site regarding the wide choice offered.
Translated reviews
Response from CBDOO
Hello Julien,
Thank you very much for your comment,
It is normal that with several dozen different varieties in our shop, preferences in terms of taste vary from one user to another.
We carry out a drastic selection of our flowers and resins and we only offer the best batches for sale (in terms of quality and price). It is this hard work that allows us to generally receive excellent feedback.
However, we understand that by ordering a few varieties, they may not suit everyone as tastes and preferences differ from person to person. We also add that our products are not for smoking but for infusing.
That is why we have tried to contact you to find a solution. Our priority is the satisfaction of our customers, we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you.
Best regards,
The CBDOO team
Thank you very much for your comment,
It is normal that with several dozen different varieties in our shop, preferences in terms of taste vary from one user to another.
We carry out a drastic selection of our flowers and resins and we only offer the best batches for sale (in terms of quality and price). It is this hard work that allows us to generally receive excellent feedback.
However, we understand that by ordering a few varieties, they may not suit everyone as tastes and preferences differ from person to person. We also add that our products are not for smoking but for infusing.
That is why we have tried to contact you to find a solution. Our priority is the satisfaction of our customers, we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you.
Best regards,
The CBDOO team
L
Rating: 3 out of 5
Received quickly reasonable price but not yet tasted
Translated reviews
Response from CBDOO
Hello Mrs. Sassi,
Thank you for your orders. Don't hesitate to give us feedback after you have tasted it :)
Best regards,
The CBDOO team
Thank you for your orders. Don't hesitate to give us feedback after you have tasted it :)
Best regards,
The CBDOO team
P
Rating: 3 out of 5
The package arrived quickly and neatly packaged. The CBD was a disappointment. Very dark brown buds and little flavor.
Translated reviews
Response from CBDOO
Dear Patrick,
Thank you very much for your feedback regarding your recent experience with CBDOO. We are glad to hear that the delivery was quick and neat, but we are sorry that the quality of the CBD did not meet your expectations. We will discuss your comments internally to further improve our products.
Thank you very much for your feedback regarding your recent experience with CBDOO. We are glad to hear that the delivery was quick and neat, but we are sorry that the quality of the CBD did not meet your expectations. We will discuss your comments internally to further improve our products.
S
Rating: 3 out of 5
Apart from 2 resins that are correct, the rest has no value in terms of smell, fragrance, and taste... My last order is mixed because the cream is well below the usual quality, even leaving a terrible bitter taste in the mouth... Difficult to test faithfully under these conditions.
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Response from CBDOO
Hello Sylvain,
Thank you for taking the time to share your feelings. We are sincerely sorry that our products did not meet your expectations.
However, to be honest with you, we are surprised by your opinion. The Cream you received on July 2nd is part of the same batch as your orders from May 13th and 23rd; it was exactly the same product. If a product does not suit you in the future, do not hesitate to contact us again so that we can find a solution that works for you directly.
We are also surprised by the mention "Aside from 2 resins that are correct, the rest has no value in terms of smell, fragrance, and taste...". You have placed numerous orders since the beginning of this year, and we greatly appreciate that, but you have recommended more than 2 different resins (Ice O Lator Hash, Supreme 50%, Original Afghan, Malana Cream) several times. We understand that when ordering several resins, they may not suit everyone as tastes and preferences vary, which is why we offer nearly 20 different ones.
For your information, we have tried to contact you to find a solution. Our priority is the satisfaction of our customers, which is why we invite you to contact us directly via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you.
Best regards,
The CBDOO team
Thank you for taking the time to share your feelings. We are sincerely sorry that our products did not meet your expectations.
However, to be honest with you, we are surprised by your opinion. The Cream you received on July 2nd is part of the same batch as your orders from May 13th and 23rd; it was exactly the same product. If a product does not suit you in the future, do not hesitate to contact us again so that we can find a solution that works for you directly.
We are also surprised by the mention "Aside from 2 resins that are correct, the rest has no value in terms of smell, fragrance, and taste...". You have placed numerous orders since the beginning of this year, and we greatly appreciate that, but you have recommended more than 2 different resins (Ice O Lator Hash, Supreme 50%, Original Afghan, Malana Cream) several times. We understand that when ordering several resins, they may not suit everyone as tastes and preferences vary, which is why we offer nearly 20 different ones.
For your information, we have tried to contact you to find a solution. Our priority is the satisfaction of our customers, which is why we invite you to contact us directly via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you.
Best regards,
The CBDOO team
F
Rating: 3 out of 5
I have tried better but also worse
Translated reviews
Response from CBDOO
Dear Filippo,
Thank you for your feedback. We are pleased to know that you appreciated some aspects of our products, although we are sorry that your experience was not completely satisfactory. Our goal is to continuously improve and your opinion is valuable to us. We hope to positively surprise you in the future.
Best regards,
The CBDOO team
Thank you for your feedback. We are pleased to know that you appreciated some aspects of our products, although we are sorry that your experience was not completely satisfactory. Our goal is to continuously improve and your opinion is valuable to us. We hope to positively surprise you in the future.
Best regards,
The CBDOO team
G
Rating: 3 out of 5
Average quality product, very well packaged, discreet and small gift.
Translated reviews
Response from CBDOO
Hello Guillaume,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations; however, we are also very surprised.
Indeed, we carry out a strict selection of our flowers and resins and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback. We understand that by ordering a few varieties, they may not suit everyone as tastes and preferences vary. However, we are convinced that with nearly 80 different varieties in our shop, you could have found several products that suit you.
For your information, we have tried to contact you to find a solution (refund of the order or sending a premium sample).
Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.
Best regards,
The CBDOO team
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations; however, we are also very surprised.
Indeed, we carry out a strict selection of our flowers and resins and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback. We understand that by ordering a few varieties, they may not suit everyone as tastes and preferences vary. However, we are convinced that with nearly 80 different varieties in our shop, you could have found several products that suit you.
For your information, we have tried to contact you to find a solution (refund of the order or sending a premium sample).
Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.
Best regards,
The CBDOO team
L
Rating: 3 out of 5
Order arrived well, not necessarily within the announced deadlines, product conforms to the description... prices could be lower, like all resellers, the "real" weed is often much cheaper
Translated reviews
Response from CBDOO
Hello Laurent,
Thank you very much for your feedback.
We would like to clarify a few points: you placed your order on May 13 at 6:36 PM, it was shipped on May 14 and delivered on May 15. The timelines announced by Chronopost indicate a delivery within 1 business day after shipping, and orders placed before 2 PM are shipped the same day. All this information is visible before confirming the order and on our Delivery page: https://cbdoo.fr/livraison/.
Thank you for your feedback on the prices, and we completely understand it. We would like to add that we do our best to offer competitive prices with regular discounts. Several of our quality flowers are available for less than €2 per gram, not counting the promo codes and gifts that further reduce the final price.
We always strive to make 100% of our customers satisfied. This is also why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture.
Our priority is the satisfaction of our customers. Please do not hesitate to contact us again via chat, phone, SMS, email, or through our social networks; we remain entirely at your disposal.
Best regards,
The CBDOO team
Thank you very much for your feedback.
We would like to clarify a few points: you placed your order on May 13 at 6:36 PM, it was shipped on May 14 and delivered on May 15. The timelines announced by Chronopost indicate a delivery within 1 business day after shipping, and orders placed before 2 PM are shipped the same day. All this information is visible before confirming the order and on our Delivery page: https://cbdoo.fr/livraison/.
Thank you for your feedback on the prices, and we completely understand it. We would like to add that we do our best to offer competitive prices with regular discounts. Several of our quality flowers are available for less than €2 per gram, not counting the promo codes and gifts that further reduce the final price.
We always strive to make 100% of our customers satisfied. This is also why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture.
Our priority is the satisfaction of our customers. Please do not hesitate to contact us again via chat, phone, SMS, email, or through our social networks; we remain entirely at your disposal.
Best regards,
The CBDOO team
F
Rating: 3 out of 5
I'm not super happy, because I ordered 20g of weed for 90€ and customer service contacted me to say there is no more and that they would put 20g in the same range, so far so good. Once the package was received, I noticed that the 20g I received costs 70€, for a product in the same range, 20€ is still a big difference. I'm a bit disappointed about that.
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Response from CBDOO
Hello Fabrice,
Thank you for sharing your opinion,
We would like to correct your review, you ordered 20 grams of Space Monkey which was on promotion because it was a clearance item, the product was made up solely of trim. We sent you a higher quality product, made of big buds (Lemon OG Candy). The Lemon OG Candy had a very large discount on its price because it was in exceptional clearance, this does not take away from the fact that it was a quality product, superior to the Space Monkey.
We sincerely apologize for the mistake and take your feedback into account, we should have sent you a larger quantity of Lemon OG Candy, to account for the price difference.
We always strive to make 100% of our customers satisfied.
Our priority is the satisfaction of our customers. Please do not hesitate to contact us again via chat, phone, SMS, email, or through our social networks, we remain entirely at your disposal.
Best regards,
The CBDOO team
Thank you for sharing your opinion,
We would like to correct your review, you ordered 20 grams of Space Monkey which was on promotion because it was a clearance item, the product was made up solely of trim. We sent you a higher quality product, made of big buds (Lemon OG Candy). The Lemon OG Candy had a very large discount on its price because it was in exceptional clearance, this does not take away from the fact that it was a quality product, superior to the Space Monkey.
We sincerely apologize for the mistake and take your feedback into account, we should have sent you a larger quantity of Lemon OG Candy, to account for the price difference.
We always strive to make 100% of our customers satisfied.
Our priority is the satisfaction of our customers. Please do not hesitate to contact us again via chat, phone, SMS, email, or through our social networks, we remain entirely at your disposal.
Best regards,
The CBDOO team
H
Rating: 3 out of 5
The power of certain flowers is never the same, it's really a shame because I chose a variety that I always liked. And my last order, no power at all.... Disappointed!
Translated reviews
Response from CBDOO
Hello Mr. Helbecque
Thank you for your feedback.
We are surprised by your comment. You mention a total lack of potency on a product that you have already ordered several times with satisfaction, which does not correspond to the usual feedback on this reference (Lemon OG Candy) nor to our quality controls. It is the same batch of Lemon OG Candy since we put it online and this is the first and only feedback we have of this type; we regularly check the quality and effects of the products ourselves.
It is therefore very unlikely that such a discrepancy in feeling comes from the product itself. As indicated on our site, the effects can vary depending on many factors (receptors, individual tolerance, consumption context, etc.). It is possible that you have developed a tolerance with this product.
We have tried to contact you several times to find a solution. Our priority is customer satisfaction. We therefore invite you to contact us again by email, phone, chat, or social media; we would be happy to offer you a commercial gesture and guide you towards a variety more in line with your expectations.
Best regards,
The CBDOO team
Thank you for your feedback.
We are surprised by your comment. You mention a total lack of potency on a product that you have already ordered several times with satisfaction, which does not correspond to the usual feedback on this reference (Lemon OG Candy) nor to our quality controls. It is the same batch of Lemon OG Candy since we put it online and this is the first and only feedback we have of this type; we regularly check the quality and effects of the products ourselves.
It is therefore very unlikely that such a discrepancy in feeling comes from the product itself. As indicated on our site, the effects can vary depending on many factors (receptors, individual tolerance, consumption context, etc.). It is possible that you have developed a tolerance with this product.
We have tried to contact you several times to find a solution. Our priority is customer satisfaction. We therefore invite you to contact us again by email, phone, chat, or social media; we would be happy to offer you a commercial gesture and guide you towards a variety more in line with your expectations.
Best regards,
The CBDOO team
R
Rating: 3 out of 5
The flowers are good, but the delivery is just plain bad, you pay for 1-2 day delivery and I received mine 9 days later, which is just too long tbh
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Response from CBDOO
Dear Ruben,
Thank you for your feedback about our service. We are glad to hear that you are satisfied with the flowers, but we are sorry that the delivery did not meet your expectations. We understand how frustrating this can be and will discuss this internally to improve our delivery service. We value your opinion and hope to provide you with a better experience in the future.
Best regards,
The CBDOO Team
Thank you for your feedback about our service. We are glad to hear that you are satisfied with the flowers, but we are sorry that the delivery did not meet your expectations. We understand how frustrating this can be and will discuss this internally to improve our delivery service. We value your opinion and hope to provide you with a better experience in the future.
Best regards,
The CBDOO Team
L
Rating: 3 out of 5
I expected better, the weed is a bit too humid, taste-wise not great but it would tend to improve when drying. It's a shame that it is not 'ready to use' immediately. Otherwise, good purchasing experience, the site is serious.
Translated reviews
Response from CBDOO
Hello Loic,
Thank you very much for your feedback and for your rating. We are happy that you found the purchasing experience satisfactory and our site serious.
Regarding your comment on the product, we would like to provide some clarifications. We offer more than 100 varieties, with different taste profiles and textures. You tested two, and some flowers may indeed seem a bit more humid depending on their genetics, the curing method, or even the transport conditions. However, they are normally ready to use upon receipt. In some cases, transport can slightly alter the perceived humidity (depending on ambient humidity, duration, or temperature variations), although this remains rare.
We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture.
Our priority is the satisfaction of our customers. Please feel free to contact us again via chat, phone, SMS, email, or through our social media, we remain entirely at your disposal.
Best regards,
The CBDOO team
Thank you very much for your feedback and for your rating. We are happy that you found the purchasing experience satisfactory and our site serious.
Regarding your comment on the product, we would like to provide some clarifications. We offer more than 100 varieties, with different taste profiles and textures. You tested two, and some flowers may indeed seem a bit more humid depending on their genetics, the curing method, or even the transport conditions. However, they are normally ready to use upon receipt. In some cases, transport can slightly alter the perceived humidity (depending on ambient humidity, duration, or temperature variations), although this remains rare.
We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture.
Our priority is the satisfaction of our customers. Please feel free to contact us again via chat, phone, SMS, email, or through our social media, we remain entirely at your disposal.
Best regards,
The CBDOO team
G
Rating: 3 out of 5
Very serious about payment and delivery after each one's taste but I am happy with it
Translated reviews
Response from CBDOO
Hello Gregory,
Thank you very much for your feedback,
We are delighted to know that you are satisfied with the delivery and the seriousness of our service.
We tried to contact you to better understand what could have deserved more than 3 stars, as customer satisfaction is essential for us. With more than 100 varieties available on our site, we are confident that we can find together varieties that suit you. Please feel free to contact us again via chat, phone, SMS, email, or on social media.
Best regards,
The CBDOO team
Thank you very much for your feedback,
We are delighted to know that you are satisfied with the delivery and the seriousness of our service.
We tried to contact you to better understand what could have deserved more than 3 stars, as customer satisfaction is essential for us. With more than 100 varieties available on our site, we are confident that we can find together varieties that suit you. Please feel free to contact us again via chat, phone, SMS, email, or on social media.
Best regards,
The CBDOO team
A
Rating: 3 out of 5
No
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Response from CBDOO
Hello Andrea, Thank you very much for your positive comment, we are delighted that your experience was satisfactory. We strive every day to provide impeccable service, so please let us know what you think could have deserved a fourth and fifth star. Your feedback really helps us improve. Looking forward to welcoming you again, The CBDOO team
S
Rating: 3 out of 5
It works well
Translated reviews
Response from CBDOO
Hello Stefania, Thank you very much for your positive comment, we are delighted that your experience was satisfactory. We strive every day to provide impeccable service, so please let us know what you think could have deserved a fourth and fifth star. Your feedback really helps us improve. Looking forward to welcoming you again, The CBDOO team
D
Rating: 3 out of 5
Very good weed as usual but this time there was almost 0.50 missing from the order.
Translated reviews
Response from CBDOO
Hello Dorian, Thank you for your feedback, For your information, to avoid the problem you mentioned at all costs, we check the weight of the bags at two different times during production by two different people. The first order preparer weighs the flowers he puts in the bag. The second preparer checks the weight of the bag during shipping. We have been applying this method for almost five years now. As a result, an error is extremely rare, if not impossible. Did you weigh it on two different scales? This is also why we tried to contact you by phone, SMS, and email several times to find a solution and possibly proceed with a reshipment, unfortunately without a response. Our priority is the satisfaction of our customers; please do not hesitate to contact us again via chat, phone, SMS, email, or social media. Best regards, The CBDOO team
E
Rating: 3 out of 5
The gift does not match the offer.
Translated reviews
Response from CBDOO
Hello Eymeric,
G
Rating: 3 out of 5
First order placed no problem but the second the product was damaged.
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Response from CBDOO
Hello Mr. Verstraete,
Thank you very much for your feedback,
First of all, we apologize that the products arrived damaged due to the delivery. We have tried to contact you several times to find a solution, unfortunately we have not been able to reach you. We also think it's a shame that you have rated us 3 out of 5 stars for a problem beyond our control, especially as your first experience with us was a satisfactory one.
You should know that we are available 7 days a week, and that for every problem (whether beyond our control or not), we offer a solution where the customer always wins.
We're easy to reach and can be contacted via various platforms to find a solution, so don't hesitate to get in touch.
Best regards,
The CBDOO team
Thank you very much for your feedback,
First of all, we apologize that the products arrived damaged due to the delivery. We have tried to contact you several times to find a solution, unfortunately we have not been able to reach you. We also think it's a shame that you have rated us 3 out of 5 stars for a problem beyond our control, especially as your first experience with us was a satisfactory one.
You should know that we are available 7 days a week, and that for every problem (whether beyond our control or not), we offer a solution where the customer always wins.
We're easy to reach and can be contacted via various platforms to find a solution, so don't hesitate to get in touch.
Best regards,
The CBDOO team