Customer reviews of Celinni

Good value for money, very beautiful jewelry, carefully packaged. Unfortunately, the manufacturing and delivery times are not met. Avoid if you are a bit tight on time. My product arrived after the event. Too bad....

Order received with a 10-day delay and received without the gift (a bracelet) that was supposed to be offered with the order

I still haven't received the gift I was supposed to get with my order for a month. The delivery times for my order were not respected either.

Error in the description, the ring does not match. After-sales service seems good. Waiting for the refund

Great, except that the gift bracelet is unfortunately not adjustable...

Unfortunately, I received the defective bracelet because I cannot close it. Problem with the clasp.

Not representative of the photo. Delivery time too long

The earrings I bought for my wife are extremely difficult to open. One can, if necessary, open them before putting them on, but when they are on the ears, a pair of pliers would be needed to release the clasp. I am therefore not satisfied with my purchase.

The earrings are smaller than the image in question disappointed

Very bad experience, the clasps of their diamond bracelets are not secure at all. After noticing this on my bracelet, the brand immediately replaced it, giving me a new one that fell off again without me being able to find it. Product to avoid..

I leave a mixed review, I ordered a ring with a ruby that when I received it was not true to the photo on the website. I therefore returned it, the after-sales service was up to my expectations by modifying the ring to match the one on the site. This ring is the third I order from Celinni and it is the first where I was disappointed. The customer service remains excellent, however I find that for jewelry of this quality the site should be true to the jewelry we receive.

Very disappointed with this company, when it comes to refunding a customer, the delay is very long and this is already the second time, there will not be a third time, the work is not done... selling is not enough..

The customer service is average. Without my experience with Mr. Rayan, my experience would have been worse. He is one of your best salespeople on site. A big congratulations to him.

Several pieces of jewelry purchased without issues and of good quality. However, to cope with the increase in the price of gold, they have made excessive increases: 30% on certain models and without notifying customers in advance. Most brands inform their previous customers and thus offer them the possibility, if a model pleases them, to buy it before the increase. I had two pieces in my cart and in one night it increased by €600!!!! This is neither a commercial nor a courteous procedure. I am quite shocked.

I ordered during a private sale 2 pairs of diamond and 18k white gold earrings and a pair of emerald earrings set with diamonds. They arrived very quickly, but I was disappointed on several points upon opening my order. - the closure pushers of the earrings are made of silicone. When ordering earrings in 18k gold, one expects to have the pushers in gold as well! - the value stated on the certificate is much lower than what was indicated on the site! For the diamond-set earrings, for example, the displayed value on the site was €796.58 and on the document €316!! I consider this to be misleading advertising. Fortunately, I took a photo at the time of the order so I have proof. - as for the pair of emeralds set with diamonds. The emeralds are of such poor quality that I wonder if they are real. You can see with the naked eye lines in the stone as if the stone was cracked. And the initial price before the promotion was €1199.02! For this price, I expected better.

I ordered two wedding bands for our marriage and was given a deadline of 5 to 6 weeks. After 6 and a half weeks, I called myself to get news. The lady on the phone told me it would be sent within the week. Upon opening the package, I was really shocked - the two wedding bands, but especially my future husband's, scratched, matte, with no finish. I was almost in tears... I returned it by post within half an hour. I called customer service and the lady simply replied that she was not in quality service and apologized. 9 days later I received the rings again, this time, less bad, but still without finish, with matte edges. I called the office again and spoke to a man who mocked my despair and insisted that the rings were of good quality. The term is too short to initiate legal proceedings, as the wedding is in 1 month, but they are not professional and not honest. I did not deserve this kind of treatment especially since we paid 1470 euros. No one deserves it! Common sense is priceless. You can probably find cheaper elsewhere and more serious and humane people!

Is it really reliable? Impossible to get information by phone about promotional offers...

I am trying to buy my future wedding ring, they indicate payment in 10x, when I get to payment it is noted as 4x. I left several messages to customer service for help, I even called and left a voicemail in vain, no one deigns to respond, I am talking to ghosts. Too bad, I will take my ring elsewhere.

I am very surprised by the reviews. Unfortunately, I relied on all these positive reviews to order my wedding ring and I was super disappointed. The deadline was not respected and I received a ring that looked second-hand (broken and dirty box, ring with scratches, irregular diamonds in their sizes, and slightly twisted band). I find that regrettable... The only positive point: they refunded me of course but I found myself in a very delicate situation without a ring a few days before the big day.

They do not send the ring on the date indicated on the website! They ruined our wedding because they did not send the ring we ordered on the promised date! They ruined a wedding! The number of frustrations and tears they caused me is priceless! Do not give an arrival time if you cannot respect it! We are talking about wedding and engagement rings here, so do not make a fool of yourself. ORSOLYA KASZAS!

The website works well but as soon as you deal with the sellers in the showroom, it's a nightmare. I did not expect high-end service when getting our wedding bands from Celinni but here we are at rock bottom. For the first visit to the showroom, we were received by a very young and friendly seller welcoming us with a smoothie in hand. Well... the prices being interesting, we proceed to the purchase. I pay the deposit to launch the order and then no news for a month and a half. No responses to my phone messages or emails. Finally, we manage to contact another seller who promises us imminent delivery. A week later, we go to the showroom to pick up our wedding bands and there, they forgot the engravings! They assure us that they will resolve the problem very quickly and send us the wedding bands by post... On the day of delivery, we wait the entire morning. No delivery. We call Celinni. We learn that the package has not been sent! We are promised again a delivery in the following days. We are indeed delivered three days later and there.... the package contains only one wedding band! After a furious phone call and after flat apologies, we are assured a quick delivery of the second wedding band. We are also promised a commercial gesture. We finally received the second wedding band but we are still waiting for the commercial gesture. As a result, we begin to doubt the quality of the wedding bands... So if you are getting married, run away! Update from November 4, 2019. Following my return from the honeymoon and to close this commercial experience with Celinni, a simple comparison: I recently had a delay in setting up my internet line with Bouygues Telecom. Even before I complained, customer service contacted me, very politely and sincerely apologized and immediately offered a commercial gesture. I thought that for a company that only sells plastic boxes to surf the internet, they knew how to put themselves in the customer's shoes, what class, what elegance! With one phone call, the matter was resolved and I immediately associated Bouygues Telecom with quality service. Three months ago, I bought my wedding bands from you. I recounted this experience above. Certainly, you apologized for some mistakes you made and at the same time: - you accuse me of lying about the absence of responses from your advisor - you make improbable calculations to make it seem that I delayed in paying the deposit, which would be the cause of the long delivery time. I ordered on August 2, paid the deposit in two transfers. You received the total on the 14th. Where is the problem? This does not explain the delivery delays at all. - You minimize the long delivery times. However, your site announces guaranteed deliveries within 15 days. I ordered and paid for the men's wedding band on August 3, delivered on September 27, which is 8 weeks later. For the women's wedding band, although the order form does not mention the 4-week delay you speak of, the delivery took place 2 weeks after that same delay. A detail for you but believe me, it does not help in preparing for a wedding that was approaching fast. - You did indeed consent to a commercial gesture. Yes, but... only because after a week, seeing nothing coming from you, I decided to write a review on Trustpilot. Only then did you fulfill your promise. Your commercial gesture was 165 euros on an order of 3837 euros. - I spend the time and multiple phone calls made to obtain information from you. - I spend the very embarrassing email where you mention problems that relate to your private life, very personal and intimate. - I skip the insistent phone calls from your advisor who wants to apologize but also reproaches me for having mentioned my problems on Trustpilot. So no, my opinion remains unchanged despite the 4% discount, which should not worry you given the very good ratings you receive on this site. You consider yourself to be bending over backwards to satisfy me. You have the right to think so. That is not what I perceived. This criticism is not a lack of respect on my part, just the factual account of my experience. As for my wife, she is satisfied with her wedding band. Mine is too loose, I will go have it adjusted. Looking at the ring, I was far from imagining that it would be so complicated. I hope you understand. Best regards, Vincent Gobert

I ordered a half diamond band that did not suit me. The site offers a refund within 3 weeks. Not only did I have to send several emails to get my refund after 6 weeks, but oh surprise, the refund was reduced by €100 on the pretext that I had purchased the ring on the site with free credit!!!! Very disappointing for such a brand.

Order of diamond earrings via their site. Ultra-fast preparation and shipping, nothing to say about that, the earrings are very beautiful. However (and this must be a stroke of bad luck for my case, given the very positive comments from others), some issues with information (certain clarifications before the order) and communication (delivery address not taken into account), were nevertheless resolved in time.

I ordered a ring on 03/03/2017 and I made a mistake at the time of the order regarding the engraving. I immediately sent an email to report it and they replied the next day that everything was fine, the modification would be taken into account. On 24/03/2017 I received a very beautiful ring except for an error in the engraving, the modification was not taken into account. It happens, so I contacted Celinni who were very responsive and sent me a return label for the ring. It has now been more than 15 days to change an engraving, which seems a bit exaggerated to me. So for me, a site that can make beautiful jewelry but you really shouldn't be in a hurry. I think now I will think twice before ordering jewelry online, what a shame.

Following the sending of my wedding band to Celinni for them to remake my wedding band, after many calls and emails, they announced to me that they had lost it. The managers told me they would remake it, and it has now been more than two months that I have been waiting for it, while on their site, they are capable of making a ring and delivering it in 10 days... I have now been without a wedding band for more than 5 months, for an operation that should have lasted 3 weeks... Extremely disappointed customer to this day... Mr. Wetzel.

Order for a diamond river 3 carats on yellow gold, on July 27, 2016, €3680 including tax; deposit and 10 checks. Received river on white gold, returned and received the correct bracelet on yellow gold with invoice and evaluation. Return: request for exchange on white gold because much more beautiful; I return, also, the invoice and the evaluation on yellow gold with the bracelet obviously... received the correct bracelet on white gold but it does not close; return; it is resent to me... except that I had to go through a jeweler to fix the clasp correctly (and I put it on very easily since... all by myself...) and I request an invoice and the evaluation for the 3-carat river on white gold: nothing to this day; no response from anyone despite the verbal assurance that it would be soon.... since then I have been requesting it through multiple & varied emails.... nothing at all knowing that e-commerce invoicing is strictly regulated... a ruby was to adorn a platinum setting that I sent; the ruby was to be round since originally the ring is made for a round solitaire.... no news: it seems no one is interested anymore.... I am all the more surprised that my dealings from the beginning went very well; then it became a disaster....

Not professional, what a shame.

We ordered our wedding bands from Celinni, a white gold band and a diamond barrette band of 2 carats of color GVS1, jewelry that we paid for during a 20% promotion on the site. The order was well delivered with the insurance certificate and the invoice stating the actual value of the rings as well as an insurance certificate where it was clearly written diamond barrette band of 2 carats of color GVS1. We had to have our jewelry appraised in Switzerland, and we were greatly surprised to find that the delivered ring was of quality I-J/SI, a quality of stones far inferior to that sold in large stores!! When we contacted the company, they said they were surprised that there must have been an error. However, until now, this dispute has not been resolved. We are still not refunded. A professional would have apologized, taken back the ring, and refunded without further ado, which is not the case with this company. If we hadn't had an appraisal of the jewelry, we wouldn't have known anything. Because it is impossible to see the difference with the naked eye between several diamonds.

I ordered a ring 2 weeks before my wife's birthday. In the end, we received the final ring (very pretty, by the way) 2.5 months later and after 8 phone follow-ups. The announced delay was 1 week.... My wife is happy, but I struggled for 2 months... The Celinni staff is very friendly but overwhelmed, and the promised timelines are never kept: multiply the delays by 2 or 3 at a minimum. It should also be noted that the requested engravings are not done during the first shipment, and a round trip is necessary. There's no need to choose a carrier when purchasing; Celinni automatically chooses Chronopost. Order history: Order on Thursday 08/10 for a birthday on Sunday 25/10 → Acknowledgment of receipt the same day. Call on Thursday 22/10: it's going out today, you'll have it tomorrow. Call on Saturday 24/12: it's going out today, you'll have it Monday. Receipt on Wednesday 27/10: actually, it went out on Monday via Chronopost, while I had requested UPS on the website. Call on Thursday 29/10: no engraving for too large a size (my fault) → explanation, we don't engrave them because they often need to be resized. We'll send you an email with a UPS number. Email on 01/11: can you send me a UPS number? Call on Wednesday 04/11: follow up with us by email, we'll take care of it today → follow-up sent the same day. Call on Friday 06/11: no email → call, the salesperson David is handling it directly on the phone, and I receive the UPS number and confirm the shipping details: anonymous package + note indicating the new size. The announced delay is 72 hours upon receipt. Shipment on Thursday 19/11 with a note reminding the engraving to be done and already indicated in the order, as well as the size to be modified (from 56 to 52). The package is received on 20/11. Call on Thursday 03 December; It's been 15 days, is there a problem? Response: no, no, it's going out today, you'll have it tomorrow. Call on Monday 07/12. You'll have it tomorrow Tuesday. Arrival on Wednesday 09/12 (due to Chronopost). The engraving is okay, but the ring is not resized... It's still size 56... Call on Wednesday 11/12: Discussions and flat apologies... we agree to return the ring. Shipment of the resized ring on Friday 13/12. Receipt of the resized ring on Wednesday 18/12. Phew.... Comments on Celinni's response: 1) I was never informed of the stock shortage. 2) I was not offered any refund, and I never asked for one. 3) I requested the engraving in the correct field; otherwise, why did you indicate that the non-engraving was intentional? 4) The note in the package was stuck to the ring box and impossible to lose. Your response is in bad faith! I would have preferred a more honest response: you were understaffed, overwhelmed by the volume of orders, and with poorly managed processes, and you have corrected this since..... This is what I deduced from the many conversations I had with your team. I will not argue further. Best regards.

Everything had started so well on June 27, 2015, as soon as I chose this wedding band that I like so much, and by the call from the CELINNI house that confirmed my order the very next day, on a Sunday. Payment in 3 checks, the first to be cashed on July 5, the second on August 5, and the third on September 5. However, on July 28, I sent an email (address found on the internet in the contact section) asking if the receipt of my ring, initially scheduled for August 13, was still valid, as I would be absent that week and I was asking how to proceed. No response to my email on July 30, so I followed up with a new email... no response on July 31. I forwarded my email to one of the other addresses mentioned on the site. Mr. ! replied to me within minutes, saying he would provide me with an answer that evening... I followed up with Mr. ! the next morning (Saturday, August 1) because I had not received a response. He replied rather curtly that he had responded to me the day before and the day before that??!!!! and he gave me his mobile number. I replied by email that I had not received a message from him the day before, but only a message the day before in which he committed to respond to me that evening. What to do to get an answer to such a simple question? I cannot understand. I then called him on his mobile on Monday, August 3, in the morning; he answered that he was on leave and invited me to contact the office... So I called the office. Mrs. ! took note of my request, confirmed that my order was indeed taken into account with the engraving, and committed to call me back during the day. I had to call back that same evening at 5 PM because I had not been called back. After apologizing, Mrs. ! told me she would call me back that evening... still, I am still waiting. I am really worried because the fact that they do not respond to me is distressing; is there a problem with my ring?!!!! I called again the next day, August 4, around 5 PM, and I reached a very pleasant person, !, who seemed embarrassed by my call and my annoyance, and because Mrs. ! was out. She committed to respond to me before leaving the office... which she did!!!! She informed me that my ring was with the carrier and that I should receive it on August 6. This good news chased away my discontent. I was not asking for an early delivery of my ring, but just to be told how to have it delivered in my presence!!!! It is August 6; I just opened the box that is supposed to contain my wedding band that I like so much... what a disappointment, it is not mine and is not engraved, but the attached certificate corresponds to my ring!! Of course, the error is in favor of the CELINNI house... I feel a disappointment that you cannot imagine. I had taken care to look closely at customer reviews of the CELINNI house; the vast majority were laudatory, so I am part of the minority of disappointed customers. I call the CELINNI house again. After apologizing profusely, the person invited me to go to the post office and return the ring by Chronopost, unless this ring suits me... one would think we are dreaming. I returned the ring. But what a surprise, she also informed me that my ring could not be engraved because the machine was broken and that it would not be possible to do so. That was too much, but why was I not informed?!!! Is it so hard to show consideration for your customers? Perhaps the amount of my purchase is not high enough to be treated properly? I hope that the ring I ordered really exists. After some phone exchanges and emails, it was agreed to deliver my ring on September 8. Shortly after, a call from the CELINNI house informing me that the ring that had been sent to me was indeed the correct one and corresponded to my order. I was stunned!!! I had to resend my order confirmation email and indicate where on the website the ring was located. I want to emphasize that throughout this time, despite letters, emails, and calls, the director of CELINNI never made himself known, contrary to what I have read online, and no one else either to apologize or justify the error and the way I was treated. Fortunately, my only contact, !, did her best in this chaotic situation. I had to threaten to stop payment on the last check if I did not receive my ring!!! My ring was finally delivered on September 14, 2015, 12 days before my wedding, with a month of delay and hassle and stress. Despite all this, the product meets my expectations and delights me. To finish, I was worried until yesterday (October 15) that the third payment had not been cashed; it turns out that the payment for September was cashed along with that of August on the same day!!! I did not notice with all the wedding expenses and the fact that the two checks were cashed on the same day. In the end, a proposal for a commercial gesture of 100€ in compensation accepted by me but awaiting realization. It should be noted that unlike a positive review, for a negative review, it is not possible to mention a name or even an initial...

Purchase of a yellow gold diamond wedding band of 5 carats for 9,400 euros: - non-compliance with the agreed payment terms: demand for payment of the last installment before shipment when it was supposed to be upon receipt; - certificate produced at the time of making the jewel different from the one provided during shipment; - more than ten weeks after shipment, despite numerous reminders and a phone exchange, never received a certificate of expertise worthy of the name, signed (missing number of stones, gold weight, and jewel description); - engraving requested and accepted not realized; - inside of the ring partially hollowed out and smooth on the other (which would have allowed for engraving...). This lack of harmony is, in my opinion, not representative of "high" French jewelry; - total availability before the final payment but silence afterwards, except for an email on the verge of aggression and a phone exchange with a charming collaborator but who did not follow up on your call. In short, I will never buy a piece of jewelry of this price online again and if I paid 40% less, I still think it's too much considering the absence of a certificate worthy of the name (the fact that it would be recognized by French insurance does not mean it is by other companies. Moreover, the fact that it mentions an "estimated" value much higher than the purchase value could encourage fraud...) and overall personal satisfaction. In summary, I will never buy a cat in a bag again.

Best way to upset your wife for her birthday. No order tracking, despite follow-up phone calls. Argument with the contact following my second follow-up. Disgraceful service and below par. To be avoided.

Excellent contact. Very beautiful stones. Very flexible. Attention to the responsiveness and precision of the deadlines given and appointments, but overall a very good experience! They were able to fully meet our expectations on a somewhat complicated request...