Customer reviews of Celinni

A magnificent jewel delivered in a small magical and luminous box. The star missing just for me... out of naivety I overestimated the power of the photos. But everything has a price... small price, small stones, normal in reality... But beautiful ring in the end

Perfect, nothing to complain about! Very pretty and of quality!

Product conforms but delivery much longer than announced

good overall.

Very beautiful ring with a good quality-price ratio. Unfortunately, the shipping time is too long (more than 1 month) and delivery via DHL is not great. Indeed, the tracking is not reliable and the delivery person left the ring in the mailbox when he was supposed to hand it to me against signature. For the price of the ring, I don't find that very serious. Otherwise, nothing to say, it's beautiful quality for a reasonable price compared to some competitors.

Very beautiful ring, as described, but I imagined it a bit bigger.

Good value for money, very beautiful jewelry, carefully packaged. Unfortunately, the manufacturing and delivery times are not met. Avoid if you are a bit tight on time. My product arrived after the event. Too bad....

Superb choker, the diamond is very beautiful, it shines as I hoped, but thank you for the work done. Not disappointed at all, happy to have trusted you, I would recommend it to those around me.

Beautiful products, inexpensive, long shipping but responsive customer service to answer requests. However, the gifts that are supposed to be sent (e.g. wonderbox chest) are not sent.

Long delivery time

I am very satisfied with the exchanges and the orders placed. Except that with my last order, I found the earrings very small and they do not match the photos on the site. I was disappointed with this experience.

Hello, I received the diamond pendant I ordered to give to my daughter next week for her wedding. It is very pretty. Thank you. I am surprised to see that my package shipped by DHL mentioned what it contained in full letters. Moreover, for the kern bracelet gift, it is very cute, but the size 15 cm does not fit anyone in our family. I already have three bracelets from you in 18.5 cm. So, I hope the pendant will please my daughter, which is the main thing. Maybe for a next order, I will try to go to a store. Best regards. Corinne F

Order received with a 10-day delay and received without the gift (a bracelet) that was supposed to be offered with the order

I still haven't received the gift I was supposed to get with my order for a month. The delivery times for my order were not respected either.

Error in the description, the ring does not match. After-sales service seems good. Waiting for the refund

I am a bit disappointed that the writing is so small and not in the middle. But for the rest, it is beautiful (wedding ring)

Very beautiful ring, not disappointed reasonable price for real diamonds. Thank you for your work.

Great, except that the gift bracelet is unfortunately not adjustable...

Delivery times too long

Unfortunately, I received the defective bracelet because I cannot close it. Problem with the clasp.

My order gives me complete satisfaction, it meets all my expectations. Moreover, great professionalism of the after-sales service. Speed in responding to my questions. Thank you

Hello The bracelet is compliant

Not representative of the photo. Delivery time too long

Creoles are beautiful, they are a bit difficult to wear because they are a bit small

The earrings I bought for my wife are extremely difficult to open. One can, if necessary, open them before putting them on, but when they are on the ears, a pair of pliers would be needed to release the clasp. I am therefore not satisfied with my purchase.

The earrings are smaller than the image in question disappointed

Very bad experience, the clasps of their diamond bracelets are not secure at all. After noticing this on my bracelet, the brand immediately replaced it, giving me a new one that fell off again without me being able to find it. Product to avoid..

Very beautiful ring, however I am a bit disappointed, the engraving is very hard to read... The delivery time was not respected. I was also supposed to receive a Smartbox case following the order and never received it. I still recommend overall because the jewelry is really beautiful.

I leave a mixed review, I ordered a ring with a ruby that when I received it was not true to the photo on the website. I therefore returned it, the after-sales service was up to my expectations by modifying the ring to match the one on the site. This ring is the third I order from Celinni and it is the first where I was disappointed. The customer service remains excellent, however I find that for jewelry of this quality the site should be true to the jewelry we receive.

Very disappointed with this company, when it comes to refunding a customer, the delay is very long and this is already the second time, there will not be a third time, the work is not done... selling is not enough..

Hello, like many of you, I noticed inconsistencies at Celinni. In a year, I bought six pieces of jewelry. In terms of quality/price, Celinni is really good. Clearly, there is a bit of a messy side... for example, the wrong certificate with a bracelet. (This spoiled the Christmas gift since I gave the wrong bracelets to the wrong people) It's not the end of the world, but it raises a doubt, when you make mistakes in the documents, maybe you make mistakes elsewhere. Also, when it comes to buying, you will get an immediate response, for everything else, it is much more informal. There is really something to improve, with power, for impeccable service.

The customer service is average. Without my experience with Mr. Rayan, my experience would have been worse. He is one of your best salespeople on site. A big congratulations to him.

Several pieces of jewelry purchased without issues and of good quality. However, to cope with the increase in the price of gold, they have made excessive increases: 30% on certain models and without notifying customers in advance. Most brands inform their previous customers and thus offer them the possibility, if a model pleases them, to buy it before the increase. I had two pieces in my cart and in one night it increased by €600!!!! This is neither a commercial nor a courteous procedure. I am quite shocked.

I give 2 stars because I am satisfied with my ring... however, I was supposed to be delivered between January 30 and February 4, knowing that I was getting engaged on the 8th. On the 30th, not having any real news, I decided to send an email to be sure that I would receive my ring by the 4th at the latest... I was assured that YES. On the 4th... still nothing... so I called back, they called me back without leaving a message on the 7th, so I was left over the weekend without a response... on the 10th, I called back and was told that the ring would be sent. I had to buy a substitute ring, so I asked for a commercial gesture, but they only want to give me a credit note, I would like a refund of what they offered me as a credit note... that would be the least they could do given that I had to buy a ring due to non-compliance with deadlines and especially a lack of communication about the delay... Update: I was contacted by the logistics manager who offered me another commercial gesture discussed with management, and I thank him very much for the responsiveness.

I ordered during a private sale 2 pairs of diamond and 18k white gold earrings and a pair of emerald earrings set with diamonds. They arrived very quickly, but I was disappointed on several points upon opening my order. - the closure pushers of the earrings are made of silicone. When ordering earrings in 18k gold, one expects to have the pushers in gold as well! - the value stated on the certificate is much lower than what was indicated on the site! For the diamond-set earrings, for example, the displayed value on the site was €796.58 and on the document €316!! I consider this to be misleading advertising. Fortunately, I took a photo at the time of the order so I have proof. - as for the pair of emeralds set with diamonds. The emeralds are of such poor quality that I wonder if they are real. You can see with the naked eye lines in the stone as if the stone was cracked. And the initial price before the promotion was €1199.02! For this price, I expected better.

I ordered two wedding bands for our marriage and was given a deadline of 5 to 6 weeks. After 6 and a half weeks, I called myself to get news. The lady on the phone told me it would be sent within the week. Upon opening the package, I was really shocked - the two wedding bands, but especially my future husband's, scratched, matte, with no finish. I was almost in tears... I returned it by post within half an hour. I called customer service and the lady simply replied that she was not in quality service and apologized. 9 days later I received the rings again, this time, less bad, but still without finish, with matte edges. I called the office again and spoke to a man who mocked my despair and insisted that the rings were of good quality. The term is too short to initiate legal proceedings, as the wedding is in 1 month, but they are not professional and not honest. I did not deserve this kind of treatment especially since we paid 1470 euros. No one deserves it! Common sense is priceless. You can probably find cheaper elsewhere and more serious and humane people!

Is it really reliable? Impossible to get information by phone about promotional offers...

I am trying to buy my future wedding ring, they indicate payment in 10x, when I get to payment it is noted as 4x. I left several messages to customer service for help, I even called and left a voicemail in vain, no one deigns to respond, I am talking to ghosts. Too bad, I will take my ring elsewhere.

I am very surprised by the reviews. Unfortunately, I relied on all these positive reviews to order my wedding ring and I was super disappointed. The deadline was not respected and I received a ring that looked second-hand (broken and dirty box, ring with scratches, irregular diamonds in their sizes, and slightly twisted band). I find that regrettable... The only positive point: they refunded me of course but I found myself in a very delicate situation without a ring a few days before the big day.

They do not send the ring on the date indicated on the website! They ruined our wedding because they did not send the ring we ordered on the promised date! They ruined a wedding! The number of frustrations and tears they caused me is priceless! Do not give an arrival time if you cannot respect it! We are talking about wedding and engagement rings here, so do not make a fool of yourself. ORSOLYA KASZAS!