Customer reviews of Celinni

A team dedicated to its customers. An impeccable service.

As always, Celinni has once again been top-notch!!! Welcome, advice, listening, professionalism, deadlines, pricing, .... I highly recommend.

For my beloved's birthday, her 40th, I needed a piece of jewelry that no one else would wear. So a creation made in record time, precision in the realization of the specifications (from the idea), delivery made within the allotted time, and the satisfaction of my beloved who doesn't take it off (the jewelry) LOL!

Really happy with the service and products offered by Celinni. Great quality/price ratio. We had my engagement ring made there and also wish to return for our wedding bands.

Dear Johnatan, I wanted to write to you to let you know that we received our ring this morning. We would like to warmly thank you for your support, your listening, and your wise advice. It has really been a pleasure to collaborate with you on this beautiful project. I wish you an excellent end of the week and happy holidays. Best regards

A big thank you to Mr. Cousin Enzo who met my expectations ... I am very happy with my jewel, wonderful as wished! See you soon, as I hope to return!

Great purchase, warm and friendly welcome. I will definitely come back very soon.

Celinni has been my go-to supplier for several years, everything in this house inspires trust and satisfaction. The welcome is professional while being warm. The jewelry made met my expectations and their price was very reasonable. Ketty E

Extremely satisfied with the delivery and especially with the product which is magnificent. Exceptional quality/price ratio.

Very good management of the appointment request (made in the following week), attentive and advice in choosing the high-quality jewelry, fast delivery within 2 weeks and even keeping the jewelry until I gift it. A great customer experience! Bravo especially to Nadia.

We were well received and well advised by Celinni (for an engagement ring) and are very happy with the final result (and especially the diamond, of course). A special thanks to Mr. Enzo Cousin who accompanied us, for his advice, efficiency, and professionalism.

The Celinni branch in Nice welcomed us wonderfully. After selecting the ring, its manufacturing was incredibly fast as we were in a hurry. The result is fantastic, the ring is splendid and my wife is delighted. This is the second time I have used the services of this great quality diamond dealer for an equally exceptional result. I highly recommend it without hesitation!

very beautiful ring meeting my expectations

fast, efficient, and easy to access, very satisfied with your services

I am very happy with the speed of delivery, but especially with the quality of the jewelry which is exactly as I had imagined.

A wonder upon opening my box and discovering my solitaire. So a big thank you to you Johnatan who accompanied me in my project with your great knowledge of stones, your total availability, and your advice! You reassured me at all stages of the progress. I am completely charmed by my ring! A great house Celinni! A beautiful team! I wish you all the success you deserve.

Everything was perfect from start to finish. Enzo was attentive, he was able to advise me and deliver an engagement ring in express time. Thank you!

Unbeatable quality/price ratio! I was able to acquire a superb pair of diamond earrings of 0.50 carats HSI while my initial budget only allowed for 0.20 carats HSI. Impossible to get this quality and weight from another jeweler at 2.5 times cheaper! Delivery on time. I am very satisfied and highly recommend!

First experience for an engagement ring very successful with Celinni! The team is welcoming, dynamic, and takes the time to exchange! The result perfectly meets our expectations! I recommend without hesitation!

I highly recommend the Celinni Diamond Dealer who knows how to find rare diamonds, cut them, and set them as desired. It’s the perfect address for custom jewelry. I had been looking for a specific type of ring for years, which I had in mind. Celinni was able to create this ring exactly as I had imagined/drawn. And the price of my ring was particularly competitive!! I am delighted with the result and the price. For my next jewelry, I will definitely go through the Celinni house.

the jewelry store par EXCELLENCE, David is of unparalleled professionalism, so satisfied that I am on my 3rd order, people like this are rare. Don't hesitate, open the door of CELINNI, buy without any fear, you will only be satisfied

Thank you very much Jonathan for your responsiveness and professionalism. Always available and attentive, it is very pleasant to deal with a passionate person who places customer satisfaction at the center of his priorities. Thank you Celinni for allowing me to realize a dream by acquiring an exceptional piece of jewelry that I could not have afforded through traditional distribution channels. Thank you also for your transparency and respect for your commitments always in search of the highest customer satisfaction. A very appreciable responsiveness and short deadlines maintained (ring received in 10 days). Once you have crossed the threshold of the (virtual) Celinni store, you can only return. See you soon!

Thank you to Enzo for his patience, availability, and advice which greatly contributed to finding the ring of our dreams. I will surely return with great pleasure for future gifts that shine :)

Excellent service and quality product. Very satisfied with my custom-made ring. I highly recommend.

Thank you to Enzo for his welcome, he was able to answer our questions and understood our expectations. Result: a magnificent solitaire ring. We are really delighted and sincerely recommend the Cellini house

Enzo was responsive and attentive to our needs. Even in case of unforeseen events, he found the solution to provide us with a very beautiful product at a very good quality/price ratio. I highly recommend Celinni!

A very nice experience. I ordered an engagement ring that made quite an impression. Thank you to Enzo for his availability and advice.

My first online contact was on a Sunday. Nadia Z replied to me immediately and the next day she sent me more precise photos of the ring. I then placed an order online, you regularly receive emails informing you that your payment is validated as well as your order. Nadia Z always answered my questions during the making of the ring. The delivery was flawless; the ring left Celinni on Monday at the end of the day and I received it the next morning. I gave the ring this weekend, my wife is delighted, the ring is magnificent. In summary, do not hesitate, they are professionals always available even late by SMS.

I contacted Celinni for the acquisition of an engagement ring. I wanted to be able to precisely choose the characteristics of the stone set in solitaire. The result is a piece of jewelry of remarkable quality for an unbeatable price! In terms of support, it is also impeccable: Mr. Enzo Cousin was truly excellent in advising me on the choice of the stone and the setting, always available and very responsive to meet my needs and questions. I recommend Celinni without any hesitation. I gave them my complete trust and I really do not regret it!

I highly recommend Celinni. Their team is very attentive and they are great professionals. From a dream we have in mind, they know how to turn it into reality. A true joy.

Excellent brand, Enzo was very attentive to our need for a magnificent solitaire that was made in record time given that we approached Celinni quite late. Quality, professionalism, and especially top prices!! We don't even look at competing products because we know we will have the best quality at the best price at Celinni.

My husband and I were treated like royalty. David and Enzo are very professional and very friendly. It was a pleasure to get our wedding rings from them. A big thank you again to you and I hope to see you very soon.

We went through Celinni for an engagement ring and wedding bands. We wanted a custom model, perfectly realized. I want to note the wide availability of diamonds at more than competitive prices. We were warmly and professionally welcomed in Paris by Mr. Cousin.

A sublime piece of jewelry! A big thank you to Johnatan for his advice and listening. I recommend with my eyes closed!

A big thank you to Enzo and all his team at Celinni for this wonderful work. I trusted you blindly and I do not regret it. Again, a big thank you and see you very soon. Bruno

We recommend Celinni 100%. A remarkable quality-price ratio. We were able to get the wedding bands we dreamed of at a price much lower than what you can find in jewelry and goldsmithing. Johnathan is very good advice and very pleasant during each appointment. You will not regret going through Celinni!

A big thank you to Jonathan and all his team for the quality and service for the order of a solitaire. I will come back to you for a new order without any problem.

Thank you to David and the whole Celinni team for this quality service! My wife is happy and that is the most important! :)

The website works well but as soon as you deal with the sellers in the showroom, it's a nightmare. I did not expect high-end service when getting our wedding bands from Celinni but here we are at rock bottom. For the first visit to the showroom, we were received by a very young and friendly seller welcoming us with a smoothie in hand. Well... the prices being interesting, we proceed to the purchase. I pay the deposit to launch the order and then no news for a month and a half. No responses to my phone messages or emails. Finally, we manage to contact another seller who promises us imminent delivery. A week later, we go to the showroom to pick up our wedding bands and there, they forgot the engravings! They assure us that they will resolve the problem very quickly and send us the wedding bands by post... On the day of delivery, we wait the entire morning. No delivery. We call Celinni. We learn that the package has not been sent! We are promised again a delivery in the following days. We are indeed delivered three days later and there.... the package contains only one wedding band! After a furious phone call and after flat apologies, we are assured a quick delivery of the second wedding band. We are also promised a commercial gesture. We finally received the second wedding band but we are still waiting for the commercial gesture. As a result, we begin to doubt the quality of the wedding bands... So if you are getting married, run away! Update from November 4, 2019. Following my return from the honeymoon and to close this commercial experience with Celinni, a simple comparison: I recently had a delay in setting up my internet line with Bouygues Telecom. Even before I complained, customer service contacted me, very politely and sincerely apologized and immediately offered a commercial gesture. I thought that for a company that only sells plastic boxes to surf the internet, they knew how to put themselves in the customer's shoes, what class, what elegance! With one phone call, the matter was resolved and I immediately associated Bouygues Telecom with quality service. Three months ago, I bought my wedding bands from you. I recounted this experience above. Certainly, you apologized for some mistakes you made and at the same time: - you accuse me of lying about the absence of responses from your advisor - you make improbable calculations to make it seem that I delayed in paying the deposit, which would be the cause of the long delivery time. I ordered on August 2, paid the deposit in two transfers. You received the total on the 14th. Where is the problem? This does not explain the delivery delays at all. - You minimize the long delivery times. However, your site announces guaranteed deliveries within 15 days. I ordered and paid for the men's wedding band on August 3, delivered on September 27, which is 8 weeks later. For the women's wedding band, although the order form does not mention the 4-week delay you speak of, the delivery took place 2 weeks after that same delay. A detail for you but believe me, it does not help in preparing for a wedding that was approaching fast. - You did indeed consent to a commercial gesture. Yes, but... only because after a week, seeing nothing coming from you, I decided to write a review on Trustpilot. Only then did you fulfill your promise. Your commercial gesture was 165 euros on an order of 3837 euros. - I spend the time and multiple phone calls made to obtain information from you. - I spend the very embarrassing email where you mention problems that relate to your private life, very personal and intimate. - I skip the insistent phone calls from your advisor who wants to apologize but also reproaches me for having mentioned my problems on Trustpilot. So no, my opinion remains unchanged despite the 4% discount, which should not worry you given the very good ratings you receive on this site. You consider yourself to be bending over backwards to satisfy me. You have the right to think so. That is not what I perceived. This criticism is not a lack of respect on my part, just the factual account of my experience. As for my wife, she is satisfied with her wedding band. Mine is too loose, I will go have it adjusted. Looking at the ring, I was far from imagining that it would be so complicated. I hope you understand. Best regards, Vincent Gobert

Efficient! Attentive! Responsive and nice too... We are real customers and not acquaintances giving this comment out of complacency... Thank you for our wedding bands.