Customer reviews of Celinni

Pleasant experience and welcome in the Celinni showroom. The little light in the ring box was super practical... I should propose under the northern lights with no light around ^^

Atypical, charming, and very elegant jewelry, and above all, it meets expectations! Thank you Celinni...

Excellent service, thank you.

My wife is delighted with her diamond ring. Perfect jewelry. Deadline respected. Packaging and box top-notch. Phone contact a bit cold for my taste. I will recommend this house to my acquaintances and I will order other jewelry in the future.

Online order delivered on time and in accordance with the model proposed on the site. A very professional customer service, available at any time by email and phone. A big thank you to DAVID for his support. Highly recommend.

Very beautiful products (engagement ring and 2 wedding bands) and very good support for choosing the diamonds, even for a novice. There were some misunderstandings, but after transparent exchanges, the Celinni teams reacted very well to ensure that the final experience was good.

I bought a pair of earrings. They are superb, the diamonds have a beautiful sparkle, the inclusions are only visible with a loupe (hsi quality), the fluorescence is very strong. The only small downside is that the setting is not identical to the photo on the site: indeed, the diamond is supposed to be fully visible up to the collet... Here it is not the case, the collet is set in the mounting... The alpa clasp is a high-security clasp, but not marked with the ALPA brand, still not similar to the photo on the site; And finally, the weight mentioned for the gold on the site is around 3 g, I arrive at 0.90g of weight, clasp and diamond included!! So I think some details regarding the description of the items on your site should be reviewed, because despite everything, the earrings are superb.

The ring is pretty but too small for my taste for 1 carat of diamond. A bit disappointed

I ordered a pendant with a diamond. The stone matches the description. However, I find the white gold chain a bit thin, so I hope it won't be fragile with use. The whole is delivered in a simple case and a pouch that is unfortunately too small to contain the box. Very fast delivery. I recommend this site.

It's a good service despite the lockdown. It would be helpful to have some models or photos to visualize all the sizes and styles of rings. I recommend.

Product meets expectations in terms of size, brilliance, color; however, an effort must be made on the presentation, even when sent by parcel: the diamond was loose at the bottom of the box, and it did not look very clean, with signs of dust on the setting and behind.

Very good except for the order tracking information on the site which does not update.

The website works well but as soon as you deal with the sellers in the showroom, it's a nightmare. I did not expect high-end service when getting our wedding bands from Celinni but here we are at rock bottom. For the first visit to the showroom, we were received by a very young and friendly seller welcoming us with a smoothie in hand. Well... the prices being interesting, we proceed to the purchase. I pay the deposit to launch the order and then no news for a month and a half. No responses to my phone messages or emails. Finally, we manage to contact another seller who promises us imminent delivery. A week later, we go to the showroom to pick up our wedding bands and there, they forgot the engravings! They assure us that they will resolve the problem very quickly and send us the wedding bands by post... On the day of delivery, we wait the entire morning. No delivery. We call Celinni. We learn that the package has not been sent! We are promised again a delivery in the following days. We are indeed delivered three days later and there.... the package contains only one wedding band! After a furious phone call and after flat apologies, we are assured a quick delivery of the second wedding band. We are also promised a commercial gesture. We finally received the second wedding band but we are still waiting for the commercial gesture. As a result, we begin to doubt the quality of the wedding bands... So if you are getting married, run away! Update from November 4, 2019. Following my return from the honeymoon and to close this commercial experience with Celinni, a simple comparison: I recently had a delay in setting up my internet line with Bouygues Telecom. Even before I complained, customer service contacted me, very politely and sincerely apologized and immediately offered a commercial gesture. I thought that for a company that only sells plastic boxes to surf the internet, they knew how to put themselves in the customer's shoes, what class, what elegance! With one phone call, the matter was resolved and I immediately associated Bouygues Telecom with quality service. Three months ago, I bought my wedding bands from you. I recounted this experience above. Certainly, you apologized for some mistakes you made and at the same time: - you accuse me of lying about the absence of responses from your advisor - you make improbable calculations to make it seem that I delayed in paying the deposit, which would be the cause of the long delivery time. I ordered on August 2, paid the deposit in two transfers. You received the total on the 14th. Where is the problem? This does not explain the delivery delays at all. - You minimize the long delivery times. However, your site announces guaranteed deliveries within 15 days. I ordered and paid for the men's wedding band on August 3, delivered on September 27, which is 8 weeks later. For the women's wedding band, although the order form does not mention the 4-week delay you speak of, the delivery took place 2 weeks after that same delay. A detail for you but believe me, it does not help in preparing for a wedding that was approaching fast. - You did indeed consent to a commercial gesture. Yes, but... only because after a week, seeing nothing coming from you, I decided to write a review on Trustpilot. Only then did you fulfill your promise. Your commercial gesture was 165 euros on an order of 3837 euros. - I spend the time and multiple phone calls made to obtain information from you. - I spend the very embarrassing email where you mention problems that relate to your private life, very personal and intimate. - I skip the insistent phone calls from your advisor who wants to apologize but also reproaches me for having mentioned my problems on Trustpilot. So no, my opinion remains unchanged despite the 4% discount, which should not worry you given the very good ratings you receive on this site. You consider yourself to be bending over backwards to satisfy me. You have the right to think so. That is not what I perceived. This criticism is not a lack of respect on my part, just the factual account of my experience. As for my wife, she is satisfied with her wedding band. Mine is too loose, I will go have it adjusted. Looking at the ring, I was far from imagining that it would be so complicated. I hope you understand. Best regards, Vincent Gobert

After a few mishaps, the earrings arrived! Very beautiful. Thank you.

Excellent work, beautiful stone, beautiful work a downside on the delay longer than expected Otherwise the payment in ten installments without fees is also welcome.

I am very happy with my diamond and my solitaire. The Celinni team, especially Nadia, understood my expectations! The solitaire is magnificent, thank you again! The only small downside is that the meetings in the showroom are quick and there aren't many examples of rings. But the execution and the work are perfect! The price of the diamond that Nadia was able to negotiate is incredible and beats all competitors!

Order of diamond earrings via their site. Ultra-fast preparation and shipping, nothing to say about that, the earrings are very beautiful. However (and this must be a stroke of bad luck for my case, given the very positive comments from others), some issues with information (certain clarifications before the order) and communication (delivery address not taken into account), were nevertheless resolved in time.

Following the sending of my wedding band to Celinni for them to remake my wedding band, after many calls and emails, they announced to me that they had lost it. The managers told me they would remake it, and it has now been more than two months that I have been waiting for it, while on their site, they are capable of making a ring and delivering it in 10 days... I have now been without a wedding band for more than 5 months, for an operation that should have lasted 3 weeks... Extremely disappointed customer to this day... Mr. Wetzel.

I bought a diamond pendant necklace during a special sale, pure 0.50 HSI1 (non-exchangeable and non-refundable), starting price €1490, after discount €890. It's a great promotion!! Estimated delivery date was 4 weeks, package received on time, very professional, beautiful packaging, discreet shipping... A few exchanges with the very professional staff who answered all my questions. The downside I have is that the chain and the clasp are really too thin, at risk of breaking. I find that the diamond is a bit colored. In comparison, I have a pair of earrings with diamonds of the same HSI1 quality that are whiter. Next to it, the effect is not the same at all. Nevertheless, the diamond has a beautiful sparkle.

Not professional, what a shame.

We ordered our wedding bands from Celinni, a white gold band and a diamond barrette band of 2 carats of color GVS1, jewelry that we paid for during a 20% promotion on the site. The order was well delivered with the insurance certificate and the invoice stating the actual value of the rings as well as an insurance certificate where it was clearly written diamond barrette band of 2 carats of color GVS1. We had to have our jewelry appraised in Switzerland, and we were greatly surprised to find that the delivered ring was of quality I-J/SI, a quality of stones far inferior to that sold in large stores!! When we contacted the company, they said they were surprised that there must have been an error. However, until now, this dispute has not been resolved. We are still not refunded. A professional would have apologized, taken back the ring, and refunded without further ado, which is not the case with this company. If we hadn't had an appraisal of the jewelry, we wouldn't have known anything. Because it is impossible to see the difference with the naked eye between several diamonds.

Good order processing. Possibility to meet the team on-site in Paris. Efforts made on the quality-price ratio: diamond prices instead of a deluxe store/agency to impress the customer.

Order conforms to the offer, nothing to complain about, beautiful presentation. Only downside, the delivery time; it's better to allow some margin to avoid receiving the order too close to the date.

I wanted a "diamond" that was "big and not expensive and I got it! That's all and it's all good!

I just received my wedding band ordered on the celinni.com site. It is magnificent, the delivery times shorter than those initially announced. I am completely satisfied.

I recently bought a diamond. The advice and communication with Celinni went very well. One small downside: the delivery time which has significantly lengthened. Nevertheless, I highly recommend this site and their services.

after a visit to the website, a phone call to make contact, I decided to see the offices and the stones in person. Regarding the setting, I had it made to measure from a photo. I received the ring on time. It corresponds exactly to my request. Only criticism, because there always has to be one, the velvet box was of poor quality.

Jewelry of very beautiful quality. Large selection of stones for all budgets with personalized advice. Sellers attentive, the customer is not just a wallet as in a classic jewelry store.

Best way to upset your wife for her birthday. No order tracking, despite follow-up phone calls. Argument with the contact following my second follow-up. Disgraceful service and below par. To be avoided.

Careful welcome, quality service, and respect for deadlines.

The certificates of the stones are not readable online, which is a shame for understanding the price differences reflecting the different characteristics of diamonds. A sorting by criteria would be a big plus to save time. Oral and written communication is therefore necessary. The staff is pleasant and precise in their explanations. Generally speaking, I recommend this company because the staff answers all questions with great transparency. I am happy with my purchase and will not hesitate to place another order when the opportunity arises.

Very good experience! Highly recommend

Excellent contact. Very beautiful stones. Very flexible. Attention to the responsiveness and precision of the deadlines given and appointments, but overall a very good experience! They were able to fully meet our expectations on a somewhat complicated request...