Customer reviews of Celinni

The customer service is average. Without my experience with Mr. Rayan, my experience would have been worse. He is one of your best salespeople on site. A big congratulations to him.

First order made via the site for 1 engagement ring. Anthony quickly called me to answer my questions and advise me. I was so satisfied that I ordered earrings. Same, perfect. Today, I am eagerly awaiting my bracelet for Valentine's Day. The quality is there and the prices are unbeatable. I highly recommend.

Quality work, rigor in deadlines, I have been a customer for 10 years and never disappointed. With all the trust one can have in real diamond dealers. This company makes the purchase of beautiful jewelry more accessible thanks to its prices. Thank you.

If only I could give more than 5 stars! I recently contacted the Celinni house following a lost diamond on my river bracelet! Unfortunately without an invoice, following my mother's death.. The phone reception is courteous and friendly, even enlightening to explain your problem, and that is rare! Very professional and very responsive, simply perfect! The house contacted me again for the sending of my bracelet which was taken care of 100% in all respects. It is essential to share when satisfaction is there, and that is the case. Thank you infinitely to your house, to the whole team a big bravo! My next purchases will be at the Celinni house.

2nd purchase this year in this house: quality of products, price, responsiveness, I who am very demanding, I have nothing to complain about, everything is PERFECT! THANK YOU to you.

We made the purchase of the solitaire and then the wedding bands at Celinni Paris. A very responsive after-sales service. The ring was renovated according to the specifications of the house. I highly recommend.

Super ring. My wife was very happy, the ring fits her wonderfully. Half wedding band. Half Wedding Band Round Diamonds Rail My Treasure - Diamond quality: H-SI1- Metal type: 18K YELLOW GOLD - P... Quality-price ratio above all competitors, the finishes are sublime. My wife even wants to move the wedding date closer. Super product, a thousand thanks. I would have even liked to post a photo of the ring on her finger. I recommend. For their seriousness... Thank you to all the artisans who did work that borders on perfection.

I urgently ordered an engagement ring, immediately put in direct contact with Nadia in Paris who assures me that she will make sure that despite the very short deadline imposed, it will arrive before the deadline. Responds to emails quickly, easy payment, 24h delivery, very beautiful ring. It's perfect thank you.

I came to buy an engagement ring. Alexandra is welcoming, professional, and responsive. The deadlines were respected. From a personal point of view, it is rare to find such quality in the service as in the commitment to the deadlines for receiving the jewelry. I can only advise you to call on Alexandra to help you.

I recently contacted Ms. Alexandra BOCHARD for my wedding band, and I couldn't be more satisfied with the experience. From the first consultation to the final product, she demonstrated professionalism, patience, and a genuine passion for her craft. Alexandra took the time to understand what I was looking for and offered me insightful suggestions to improve the design. Her attention to detail and dedication to perfection were evident in every interaction. The ring was delivered on time, and the presentation was beautiful, making the experience even more special. The final result exceeded all my expectations. If you are looking for someone who combines know-how and a personal touch, I highly recommend Alexandra. Thank you for making this unique piece everything I hoped for and more!

Very professional advice from Nadia ZITOUT (CELINNI Paris) who guided me between several proposals towards the choice of a beautifully crafted diamond set on a necklace. Reliable process: secure payment RAS. Very satisfactory delivery time to home in the province (5 weeks including August holidays). Necklace highlighted in a small illuminated box (I found that nice), accompanied by all the papers (invoice, GIA certificate of authenticity for the stone). In short, personal feedback is up to the reputation of the CELINNI house read in various media.

I recommend 100%. I contacted customer service to receive the ring a little earlier because I was going on vacation and they were very understanding, I received the ring the next day in express delivery so a big thank you to customer service & logistics. I also congratulate the workshop for their quality work, the ring is simply magnificent! I received the ring in a nice little box with a small light that illuminates the ring upon opening which looks great, I also have the authenticity paper provided with it. I also thank the CELINNI house for their surprise gift received with my order, I didn't expect that at all, it's super cool of them!

Excellent service in Lausanne with Natacha!

She listened to me, advised me as best as she could, and let me benefit from her expertise and product knowledge. I highly recommend because I did not find this support elsewhere.

Go ahead with your eyes closed, you won't regret it. We discovered the Celinni house following a recommendation and now it's our turn to recommend it to you. A friendly, attentive, and responsive team. Everything went very well from the first appointment to the collection of our purchase. The jewelry is magnificent and there is a very large selection. Thank you to everyone and especially to David. I will definitely come back. See you soon.

Top price and customer service. I recommend.

I ordered two wedding bands for our marriage and was given a deadline of 5 to 6 weeks. After 6 and a half weeks, I called myself to get news. The lady on the phone told me it would be sent within the week. Upon opening the package, I was really shocked - the two wedding bands, but especially my future husband's, scratched, matte, with no finish. I was almost in tears... I returned it by post within half an hour. I called customer service and the lady simply replied that she was not in quality service and apologized. 9 days later I received the rings again, this time, less bad, but still without finish, with matte edges. I called the office again and spoke to a man who mocked my despair and insisted that the rings were of good quality. The term is too short to initiate legal proceedings, as the wedding is in 1 month, but they are not professional and not honest. I did not deserve this kind of treatment especially since we paid 1470 euros. No one deserves it! Common sense is priceless. You can probably find cheaper elsewhere and more serious and humane people!

Beautiful ring, the diamonds are really superb. Thanks to Chrystel Croze, she is very professional, competent, friendly, helpful, attentive, and very responsive. I recommend 100%.

Beautiful wedding band, the diamonds are really superb. Thanks to Magali in Montpellier for her kindness, her advice, and her professionalism. I recommend 100%.

100% satisfied with my purchase from the diamond dealer Celinni. Enzo really helped me and he was attentive, and Dhouha welcomed me well on the day of the ring collection. I recommend 100%, nothing to say.

Purchase of a wedding band with 5 diamonds. Magnificent jewel with high-end certified diamonds. All for a really very interesting price and incomparably more advantageous than some competitors claiming to make phenomenal reductions. Marie, in Marseille, is very professional, competent, friendly, helpful, attentive, and very responsive. I recommend Celinni without any hesitation.

Creation of a custom diamond solitaire ring. Everything went perfectly: quality listening and patience from the diamond dealer (Thank you Enzo!!!) following our numerous modifications to the project, impressive choice of stones, very good responsiveness, secure delivery, very good quality-price ratio. A second experience with Cellini as good as the first one about ten years ago.

I placed an order for an engagement ring. The handling was perfect, from the welcome to the follow-up of the delivery. I highly recommend!

Is it really reliable? Impossible to get information by phone about promotional offers...

What can I say? Words fail me... Four come to mind: Professionalism Joy Trust THANK YOU to John and Paula A gift, a success, a fulfilled woman What more could you ask for... the best.

Purchase River diamonds Beautiful! Beyond expectations! The Laura Johnatan team is top-notch! Precious advice, available Very fast and secure shipping I recommend this diamond dealer +++

Order of a necklace with green sapphire, in private sales. Delighted with the jewel, which corresponds perfectly to the description. Good evening exchange with customer service. I recommend the Celinni house.

I am trying to buy my future wedding ring, they indicate payment in 10x, when I get to payment it is noted as 4x. I left several messages to customer service for help, I even called and left a voicemail in vain, no one deigns to respond, I am talking to ghosts. Too bad, I will take my ring elsewhere.

I am extremely satisfied with my recent purchase at Celinni Nice. Mr. Spitalic and his assistant Laura demonstrated exemplary professionalism and in-depth knowledge of the diamond field. Their customer service was simply impeccable. They took the time to understand my preferences and guide me throughout the purchasing process. Moreover, the advantageous discounts offered made my purchase even more rewarding. The quality of the engagement ring I acquired is absolutely remarkable. Every detail is impeccable, showcasing the craftsmanship of the team, plus the service is quite fast. I highly recommend Celinni Nice to anyone looking for high-quality jewelry, combined with exceptional customer service. Thank you to Mr. Spitalic and Laura for this unforgettable experience!

I just picked up two rings for my daughter's 20th birthday, after the warm welcome and advice from Mrs. Croze. The reception was magnificent, I recommend the showroom.

Friendly welcome from Marie in Marseille. Professionalism and efficiency. The jewelry was delivered within a reduced timeframe as agreed. Satisfaction assured.

Online purchase of a bracelet. The delay was 5 weeks. The customer service is very professional. At the slightest email, they call you and keep you informed. The product that arrived was superb. In short, total trust for my purchase.

Intimate welcome, adapted and personalized advice, I trusted Celinni for my partner's engagement ring and do not regret it. The quality of the jewelry is impeccable just like the GIA certified diamond. I recommend.

First of all, a huge thank you to Mr. Carvalho for his welcome, professionalism, and punctuality. We discovered the Celini house through you. You understood our wishes, explained, and guided us towards our purchase. My husband and I are delighted. We have a very beautiful piece of jewelry. Thank you again.

First of all, I want to thank Jonathan for being attentive to the client's wishes. It is very important when a jeweler guides you from the expressed need to the final result. Jewelry is above all an art. In the Celinni showroom, you can feel like an artist creating your own masterpiece with the help of a consultant. The availability of all resources to realize the 'dream product' is an indicator of the company's level. Thank you for your diligent work, your meticulous craftsmanship, and your insight!

I waited quite a long time before publishing this review because I chose this brand without any recommendations and it seemed too good to be true... Finally, 8 months later I confirm that everything is real with a ring and a quality diamond. I would easily recommend this store if you are looking for quality service, an efficient and attentive team, quality jewelry, and this without going through a luxury store. Thank you to Laura for the follow-up and I don't remember the name of the saleswoman but she was very good advice and did not push for consumption.

I contacted this jeweler present in Bordeaux and Arcachon for a restoration after losing a diamond on a ring. We were completely blown away by the result beyond our expectations. The result is exceptional and we did not expect it at all. The ring is like new. A big thank you to Mickael for his support and the professionalism of the repairs made. I recommend him 100%.

Very good experience with Celinni in Ouchy and especially Natacha. I went there on the recommendation of my brother-in-law and was very satisfied with the quality of the service: professionalism, follow-up, quality/price ratio, and speed. Natacha gave me very good advice. I will not hesitate to recommend Celinni to others. Go for it, go for it! :)

A wide choice, very competitive prices, a very professional welcome, delivery earlier than expected. All this deserves five stars!!

Excellent welcome! Very competitive prices for a superb diamond river bracelet! My partner is delighted!