Customer reviews of Celinni

A magnificent jewel delivered in a small magical and luminous box. The star missing just for me... out of naivety I overestimated the power of the photos. But everything has a price... small price, small stones, normal in reality... But beautiful ring in the end

Perfect, nothing to complain about! Very pretty and of quality!

Product conforms but delivery much longer than announced

good overall.

Very beautiful ring with a good quality-price ratio. Unfortunately, the shipping time is too long (more than 1 month) and delivery via DHL is not great. Indeed, the tracking is not reliable and the delivery person left the ring in the mailbox when he was supposed to hand it to me against signature. For the price of the ring, I don't find that very serious. Otherwise, nothing to say, it's beautiful quality for a reasonable price compared to some competitors.

Very beautiful ring, as described, but I imagined it a bit bigger.

Superb choker, the diamond is very beautiful, it shines as I hoped, but thank you for the work done. Not disappointed at all, happy to have trusted you, I would recommend it to those around me.

Beautiful products, inexpensive, long shipping but responsive customer service to answer requests. However, the gifts that are supposed to be sent (e.g. wonderbox chest) are not sent.

Long delivery time

I am very satisfied with the exchanges and the orders placed. Except that with my last order, I found the earrings very small and they do not match the photos on the site. I was disappointed with this experience.

Hello, I received the diamond pendant I ordered to give to my daughter next week for her wedding. It is very pretty. Thank you. I am surprised to see that my package shipped by DHL mentioned what it contained in full letters. Moreover, for the kern bracelet gift, it is very cute, but the size 15 cm does not fit anyone in our family. I already have three bracelets from you in 18.5 cm. So, I hope the pendant will please my daughter, which is the main thing. Maybe for a next order, I will try to go to a store. Best regards. Corinne F

Order received with a 10-day delay and received without the gift (a bracelet) that was supposed to be offered with the order

I am a bit disappointed that the writing is so small and not in the middle. But for the rest, it is beautiful (wedding ring)

Very beautiful ring, not disappointed reasonable price for real diamonds. Thank you for your work.

Delivery times too long

My order gives me complete satisfaction, it meets all my expectations. Moreover, great professionalism of the after-sales service. Speed in responding to my questions. Thank you

Hello The bracelet is compliant

Creoles are beautiful, they are a bit difficult to wear because they are a bit small

Very bad experience, the clasps of their diamond bracelets are not secure at all. After noticing this on my bracelet, the brand immediately replaced it, giving me a new one that fell off again without me being able to find it. Product to avoid..

Very beautiful ring, however I am a bit disappointed, the engraving is very hard to read... The delivery time was not respected. I was also supposed to receive a Smartbox case following the order and never received it. I still recommend overall because the jewelry is really beautiful.

Very disappointed with this company, when it comes to refunding a customer, the delay is very long and this is already the second time, there will not be a third time, the work is not done... selling is not enough..

Hello, like many of you, I noticed inconsistencies at Celinni. In a year, I bought six pieces of jewelry. In terms of quality/price, Celinni is really good. Clearly, there is a bit of a messy side... for example, the wrong certificate with a bracelet. (This spoiled the Christmas gift since I gave the wrong bracelets to the wrong people) It's not the end of the world, but it raises a doubt, when you make mistakes in the documents, maybe you make mistakes elsewhere. Also, when it comes to buying, you will get an immediate response, for everything else, it is much more informal. There is really something to improve, with power, for impeccable service.

I give 2 stars because I am satisfied with my ring... however, I was supposed to be delivered between January 30 and February 4, knowing that I was getting engaged on the 8th. On the 30th, not having any real news, I decided to send an email to be sure that I would receive my ring by the 4th at the latest... I was assured that YES. On the 4th... still nothing... so I called back, they called me back without leaving a message on the 7th, so I was left over the weekend without a response... on the 10th, I called back and was told that the ring would be sent. I had to buy a substitute ring, so I asked for a commercial gesture, but they only want to give me a credit note, I would like a refund of what they offered me as a credit note... that would be the least they could do given that I had to buy a ring due to non-compliance with deadlines and especially a lack of communication about the delay... Update: I was contacted by the logistics manager who offered me another commercial gesture discussed with management, and I thank him very much for the responsiveness.

I ordered two wedding bands for our marriage and was given a deadline of 5 to 6 weeks. After 6 and a half weeks, I called myself to get news. The lady on the phone told me it would be sent within the week. Upon opening the package, I was really shocked - the two wedding bands, but especially my future husband's, scratched, matte, with no finish. I was almost in tears... I returned it by post within half an hour. I called customer service and the lady simply replied that she was not in quality service and apologized. 9 days later I received the rings again, this time, less bad, but still without finish, with matte edges. I called the office again and spoke to a man who mocked my despair and insisted that the rings were of good quality. The term is too short to initiate legal proceedings, as the wedding is in 1 month, but they are not professional and not honest. I did not deserve this kind of treatment especially since we paid 1470 euros. No one deserves it! Common sense is priceless. You can probably find cheaper elsewhere and more serious and humane people!

Is it really reliable? Impossible to get information by phone about promotional offers...

I am trying to buy my future wedding ring, they indicate payment in 10x, when I get to payment it is noted as 4x. I left several messages to customer service for help, I even called and left a voicemail in vain, no one deigns to respond, I am talking to ghosts. Too bad, I will take my ring elsewhere.

I am very surprised by the reviews. Unfortunately, I relied on all these positive reviews to order my wedding ring and I was super disappointed. The deadline was not respected and I received a ring that looked second-hand (broken and dirty box, ring with scratches, irregular diamonds in their sizes, and slightly twisted band). I find that regrettable... The only positive point: they refunded me of course but I found myself in a very delicate situation without a ring a few days before the big day.

They do not send the ring on the date indicated on the website! They ruined our wedding because they did not send the ring we ordered on the promised date! They ruined a wedding! The number of frustrations and tears they caused me is priceless! Do not give an arrival time if you cannot respect it! We are talking about wedding and engagement rings here, so do not make a fool of yourself. ORSOLYA KASZAS!

Beautiful jewelry as always, I am very satisfied with the quality. Thank you.

High-quality jewelry. Lots of choices.

Very pretty earrings. However, the deadlines indicated at the time of the order were not respected, which can pose a problem in some cases (my earrings were finished a week after the expected date).

Pleasant experience and welcome in the Celinni showroom. The little light in the ring box was super practical... I should propose under the northern lights with no light around ^^

Atypical, charming, and very elegant jewelry, and above all, it meets expectations! Thank you Celinni...

Excellent service, thank you.

My wife is delighted with her diamond ring. Perfect jewelry. Deadline respected. Packaging and box top-notch. Phone contact a bit cold for my taste. I will recommend this house to my acquaintances and I will order other jewelry in the future.

Online order delivered on time and in accordance with the model proposed on the site. A very professional customer service, available at any time by email and phone. A big thank you to DAVID for his support. Highly recommend.

Very beautiful products (engagement ring and 2 wedding bands) and very good support for choosing the diamonds, even for a novice. There were some misunderstandings, but after transparent exchanges, the Celinni teams reacted very well to ensure that the final experience was good.

I bought a pair of earrings. They are superb, the diamonds have a beautiful sparkle, the inclusions are only visible with a loupe (hsi quality), the fluorescence is very strong. The only small downside is that the setting is not identical to the photo on the site: indeed, the diamond is supposed to be fully visible up to the collet... Here it is not the case, the collet is set in the mounting... The alpa clasp is a high-security clasp, but not marked with the ALPA brand, still not similar to the photo on the site; And finally, the weight mentioned for the gold on the site is around 3 g, I arrive at 0.90g of weight, clasp and diamond included!! So I think some details regarding the description of the items on your site should be reviewed, because despite everything, the earrings are superb.

The ring is pretty but too small for my taste for 1 carat of diamond. A bit disappointed

I ordered a pendant with a diamond. The stone matches the description. However, I find the white gold chain a bit thin, so I hope it won't be fragile with use. The whole is delivered in a simple case and a pouch that is unfortunately too small to contain the box. Very fast delivery. I recommend this site.