Customer reviews of Celinni

I ordered two wedding bands for our marriage and was given a deadline of 5 to 6 weeks. After 6 and a half weeks, I called myself to get news. The lady on the phone told me it would be sent within the week. Upon opening the package, I was really shocked - the two wedding bands, but especially my future husband's, scratched, matte, with no finish. I was almost in tears... I returned it by post within half an hour. I called customer service and the lady simply replied that she was not in quality service and apologized. 9 days later I received the rings again, this time, less bad, but still without finish, with matte edges. I called the office again and spoke to a man who mocked my despair and insisted that the rings were of good quality. The term is too short to initiate legal proceedings, as the wedding is in 1 month, but they are not professional and not honest. I did not deserve this kind of treatment especially since we paid 1470 euros. No one deserves it! Common sense is priceless. You can probably find cheaper elsewhere and more serious and humane people!

Beautiful ring, the diamonds are really superb. Thanks to Chrystel Croze, she is very professional, competent, friendly, helpful, attentive, and very responsive. I recommend 100%.

Beautiful wedding band, the diamonds are really superb. Thanks to Magali in Montpellier for her kindness, her advice, and her professionalism. I recommend 100%.

100% satisfied with my purchase from the diamond dealer Celinni. Enzo really helped me and he was attentive, and Dhouha welcomed me well on the day of the ring collection. I recommend 100%, nothing to say.

Purchase of a wedding band with 5 diamonds. Magnificent jewel with high-end certified diamonds. All for a really very interesting price and incomparably more advantageous than some competitors claiming to make phenomenal reductions. Marie, in Marseille, is very professional, competent, friendly, helpful, attentive, and very responsive. I recommend Celinni without any hesitation.

Creation of a custom diamond solitaire ring. Everything went perfectly: quality listening and patience from the diamond dealer (Thank you Enzo!!!) following our numerous modifications to the project, impressive choice of stones, very good responsiveness, secure delivery, very good quality-price ratio. A second experience with Cellini as good as the first one about ten years ago.

I placed an order for an engagement ring. The handling was perfect, from the welcome to the follow-up of the delivery. I highly recommend!

Is it really reliable? Impossible to get information by phone about promotional offers...

What can I say? Words fail me... Four come to mind: Professionalism Joy Trust THANK YOU to John and Paula A gift, a success, a fulfilled woman What more could you ask for... the best.

Purchase River diamonds Beautiful! Beyond expectations! The Laura Johnatan team is top-notch! Precious advice, available Very fast and secure shipping I recommend this diamond dealer +++

Order of a necklace with green sapphire, in private sales. Delighted with the jewel, which corresponds perfectly to the description. Good evening exchange with customer service. I recommend the Celinni house.

I am trying to buy my future wedding ring, they indicate payment in 10x, when I get to payment it is noted as 4x. I left several messages to customer service for help, I even called and left a voicemail in vain, no one deigns to respond, I am talking to ghosts. Too bad, I will take my ring elsewhere.

I am extremely satisfied with my recent purchase at Celinni Nice. Mr. Spitalic and his assistant Laura demonstrated exemplary professionalism and in-depth knowledge of the diamond field. Their customer service was simply impeccable. They took the time to understand my preferences and guide me throughout the purchasing process. Moreover, the advantageous discounts offered made my purchase even more rewarding. The quality of the engagement ring I acquired is absolutely remarkable. Every detail is impeccable, showcasing the craftsmanship of the team, plus the service is quite fast. I highly recommend Celinni Nice to anyone looking for high-quality jewelry, combined with exceptional customer service. Thank you to Mr. Spitalic and Laura for this unforgettable experience!

I just picked up two rings for my daughter's 20th birthday, after the warm welcome and advice from Mrs. Croze. The reception was magnificent, I recommend the showroom.

Friendly welcome from Marie in Marseille. Professionalism and efficiency. The jewelry was delivered within a reduced timeframe as agreed. Satisfaction assured.

Online purchase of a bracelet. The delay was 5 weeks. The customer service is very professional. At the slightest email, they call you and keep you informed. The product that arrived was superb. In short, total trust for my purchase.

Intimate welcome, adapted and personalized advice, I trusted Celinni for my partner's engagement ring and do not regret it. The quality of the jewelry is impeccable just like the GIA certified diamond. I recommend.

First of all, a huge thank you to Mr. Carvalho for his welcome, professionalism, and punctuality. We discovered the Celini house through you. You understood our wishes, explained, and guided us towards our purchase. My husband and I are delighted. We have a very beautiful piece of jewelry. Thank you again.

First of all, I want to thank Jonathan for being attentive to the client's wishes. It is very important when a jeweler guides you from the expressed need to the final result. Jewelry is above all an art. In the Celinni showroom, you can feel like an artist creating your own masterpiece with the help of a consultant. The availability of all resources to realize the 'dream product' is an indicator of the company's level. Thank you for your diligent work, your meticulous craftsmanship, and your insight!

I waited quite a long time before publishing this review because I chose this brand without any recommendations and it seemed too good to be true... Finally, 8 months later I confirm that everything is real with a ring and a quality diamond. I would easily recommend this store if you are looking for quality service, an efficient and attentive team, quality jewelry, and this without going through a luxury store. Thank you to Laura for the follow-up and I don't remember the name of the saleswoman but she was very good advice and did not push for consumption.

I contacted this jeweler present in Bordeaux and Arcachon for a restoration after losing a diamond on a ring. We were completely blown away by the result beyond our expectations. The result is exceptional and we did not expect it at all. The ring is like new. A big thank you to Mickael for his support and the professionalism of the repairs made. I recommend him 100%.

Very good experience with Celinni in Ouchy and especially Natacha. I went there on the recommendation of my brother-in-law and was very satisfied with the quality of the service: professionalism, follow-up, quality/price ratio, and speed. Natacha gave me very good advice. I will not hesitate to recommend Celinni to others. Go for it, go for it! :)

A wide choice, very competitive prices, a very professional welcome, delivery earlier than expected. All this deserves five stars!!

Excellent welcome! Very competitive prices for a superb diamond river bracelet! My partner is delighted!

Excellent customer experience with Magali at the Montpellier showroom. Magali was patient, very professional, and guided me while I was a bit lost. The result is splendid and I am delighted to have used her services. Thank you Magali.

I am very surprised by the reviews. Unfortunately, I relied on all these positive reviews to order my wedding ring and I was super disappointed. The deadline was not respected and I received a ring that looked second-hand (broken and dirty box, ring with scratches, irregular diamonds in their sizes, and slightly twisted band). I find that regrettable... The only positive point: they refunded me of course but I found myself in a very delicate situation without a ring a few days before the big day.

I appreciated Natacha's involvement in helping me modernize a pair of earrings while keeping the original diamonds. The result is lovely and I can no longer wear others!

Wanting to surprise my wife, I was a bit lost in choosing a custom wedding ring at CELINNI Diamond, Natacha quickly helped me make the choice according to my wife's taste. I was accompanied and reassured throughout the realization of the project, plus Natacha was discreet in our message exchanges, as it was a surprise. I am very pleased with the result and the services, the ring is just beautiful according to my wife. Roger

Very good experience with the Celinni house and their Lausanne store. Natacha listened to my project and was able to advise me well to create a unique and very personal piece of jewelry. I can only recommend this brand for your future projects!

Madam was super happy with her engagement ring. Natacha gave me excellent advice for the creation of this ring.

Super responsive, a solitaire in 3 days, in August!! Magnificent!

Very professional and welcoming team as well as very good quality jewelry.

Serious work, quality stones I recommend following an order in June 2023

Magnificent jewelry, friendly and available customer service, purchase made securely, I recommend. I appreciated being able to exchange the necklace for another model. Thank you.

They do not send the ring on the date indicated on the website! They ruined our wedding because they did not send the ring we ordered on the promised date! They ruined a wedding! The number of frustrations and tears they caused me is priceless! Do not give an arrival time if you cannot respect it! We are talking about wedding and engagement rings here, so do not make a fool of yourself. ORSOLYA KASZAS!

I had the pleasure of being accompanied by Natacha in Lausanne for the creation of a solitaire and a custom wedding band. She is very available, attentive, and the work done is of great quality. I would recommend Celinni to anyone looking for custom jewelry at a more than reasonable price given the quality of the service and the final product.

I particularly recommend Mr. Mangin from the Bordeaux store for his experience and professionalism. A magnificent engagement ring received on time as announced. Thank you again.

A structure that inspires confidence with good information and advice on the products offered. I recommend it because I got my engagement ring, which is very beautiful, in record time. Thanks to the team and for the welcome I received.

Purchase of an engagement ring and wedding bands, excellent quality-price ratio! A special mention for Mrs. Leipziger who guided me in the creation of the engagement ring and later helped us choose our wedding bands. I highly recommend it.

We are thrilled with our wedding bands and the 5-star support from Marie! Her responsiveness and kindness throughout our collaboration convinced and reassured us: our wedding bands have a very special importance for us, and Marie and Johnatan perfectly met our expectations. We can't wait to have them on our fingers. So thank you again!