Customer reviews of Celinni

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9,8 /10
Overall rating: 9,8 out of 10
Based on 1 341 published reviews

Summary of reviews

Celinni consistently delivers on-time shipments with beautifully finished pieces. Customers highlight sturdy, well-made jewelry such as luminous, sparkling pendants and rings with meticulous attention to detail, including accurate representations in photos and reliable, careful packaging. The service team is described as attentive and responsive, providing clear updates during creation, secure shipping, and helpful, patient communication. Overall, buyers praise the value, reliability, and dedication of the Celinni team, expressing strong satisfaction and willingness to return for future purchases.

Reviews 2, 3, 4 and 5 stars

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Daniel K.
Rating: 5 out of 5
following a purchase from 06/09/2019
Very satisfied with Enzo's responsiveness who helped us make the choice of the solitaire. Everything went well and I highly recommend Celinni.
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Mehdi B.
Rating: 5 out of 5
following a purchase from 05/09/2019
Professionals who have the desire to meet your expectations. Attentive and good advice. Thank you for your service. A special mention to Enzo. See you soon.
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Blaise K.
Rating: 5 out of 5
following a purchase from 28/08/2019
Very fast and efficient customer service. Moreover, I already bought a solitaire 8 years ago, the product has not aged a bit. I highly recommend Celinni.
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Herimanda
Rating: 5 out of 5
following a purchase from 26/08/2019
When I read the reviews, I always start by reading the worst ones. I was influenced, and I was pleasantly surprised after ordering. When you leave a message on the site, a manager responds to you by email (almost immediately), and answers all your questions and requests even at 10 PM! (sorry I was really in a hurry!) I was really afraid it wouldn't arrive on time, and it arrived earlier than expected! (sorry for doubting) A piece of advice for people disappointed in the bad comments: ask as many questions as possible, give as many answers as possible, to be sure to get what will suit you. I bought ETERNAL, I was a bit worried seeing the shape of the ring whose stone seemed to hold only by the tension of the two ends, but in reality, there is a small ring that connects the two sides of the ring (thankfully!) This small ring that connects them does not exist in the video or on the photos of the site. I ordered in August, most diamond dealers from other sites (not to say all) were on vacation (sometimes they invented a story about renovations), and could not deliver before September! But Celinni was always present! lol The metal (white gold for me) is far from being as reflective and immaculate as in the photos on the site, but the ring is still magnificent! Thank you Celinni!
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Tazi
Rating: 5 out of 5
Excellent service and product quality exceeding expectations. I am very satisfied with my purchase from Celinni. I will not hesitate to recommend them.
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Omar
Rating: 5 out of 5
following a purchase from 16/08/2019
Professional team, attentive, with a sense of detail and customer satisfaction as their only priority. Quality diamonds, excellent gold work, we were fully satisfied with our custom-made ring.
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Gregory B.
Rating: 5 out of 5
following a purchase from 13/08/2019
Great service, very responsive. Jewelry of very good quality. Very good quality/price ratio. 100% satisfaction.
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Marie L.
Rating: 5 out of 5
following a purchase from 03/08/2019
High quality diamonds. Top service!
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Kim M.
Rating: 5 out of 5
following a purchase from 29/07/2019
They handled our unconventional request for wedding rings very well. We had a very specific requirement for what we wanted and they were able to meet it, finding the best budget compromise. One of the rings still needs to be slightly resized, but it's great! They also stand out for their availability, for those like us who work from Monday to Saturday, and their speed in responding to emails! :)
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Farah
Rating: 5 out of 5
Despite their impeccable reputation, I was extremely anxious about buying a wedding ring remotely, especially with oval diamonds that are rarer and more difficult to set. Fortunately, thanks to Enzo's availability and expertise, who guided and advised me throughout the process, I was able to get a beautiful, original ring at an optimized price!
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Gérard C.
Rating: 5 out of 5
following a purchase from 22/07/2019
Awaiting delivery but so far everything has gone well.
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Zaaj
Rating: 5 out of 5
following a purchase from 08/07/2019
I am sincerely amazed by Enzo's professionalism who advised and accompanied me from the design stage to the delivery of the ring. I am very happy with my jewelry which perfectly meets my expectations and criteria. Enzo was also very flexible and accommodating. I highly recommend Celinni and a big thank you to Enzo :)
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L I.
Rating: 5 out of 5
following a purchase from 28/06/2019
Very good delivery made on time, in accordance with the order. Thank you.
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Myriam B.
Rating: 5 out of 5
Very nice professional and human encounter with Johnatan who has always been attentive and very good advice, even from a distance. The solitaire and the river are magnificent and Johnatan really did everything to ensure that I was 'fully satisfied'. I will certainly renew the experience with Cellini and Johnatan as soon as possible. I highly recommend without any hesitation. Thank you from the bottom of my heart John! You are the best! Myriam
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Guerin F.
Rating: 5 out of 5
following a purchase from 04/07/2019
A big thank you to Johnatan SPITALIC for his wise advice and kindness. The diamonds in our earrings are absolutely magnificent, the delivery was very fast, all at a price that defies all competition! PURE HAPPINESS Mr. and Mrs. GUERIN/KESTEMONT With all our thanks. Best regards.
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Ordecel
Rating: 5 out of 5
following a purchase from 25/06/2019
CELINNI is the best jewelry store and the best diamond dealer in Paris. We were delighted by their professionalism, kindness, and patience. They were able to meet our expectations for our engagement, welcome us in their showroom, and fulfill our wishes in record time. Being particularly demanding in choosing my ring, they were the only ones able to craft exactly what I wanted. I therefore recommend them very highly.
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Omar L.
Rating: 5 out of 5
following a purchase from 17/06/2019
I was received by Enzo who was very pedagogical and gave very good advice! The jewelry was delivered on time (which was short) and the quality/price ratio is unbeatable. Thank you very much for everything, I highly recommend Celinni! Omar,
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Njs
Rating: 5 out of 5
following a purchase from 09/06/2019
Very good experience at Celinni. The ring meets my expectations. The brilliance of the diamonds is incredible. I dealt with Enzo who is very good advice and available even on weekends. I highly recommend this brand. Thank you Enzo!
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Xavbib
Rating: 5 out of 5
Our purchase quickly led us to the house of Celinni and it was an excellent choice. The solitaire is perfect and brilliant. The delivery times for our wedding rings were respected. A huge PLUS for their flexibility allowing us to place an order on a Sunday. Thank you again.
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Amine
Rating: 5 out of 5
following a purchase from 04/06/2019
Excellent service at all levels: - Service - Product quality - Excellent quality/price ratio - Delivery times .... Thank you Enzo!
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Jpf
Rating: 5 out of 5
Celinni .... how to say ... Just perfect! A perfect welcome and quality advice and very professional from Enzo. I thank him again and my wife even more! A real listening, a real customer service, a real relationship. You feel like you are with a real diamond dealer and not in a vulgar shop where marketing reigns ...! Unlike some diamond dealers, Enzo was able to listen and respond to my request perfectly. Result: a diamond and a superb ring at a more than competitive price! Go there with your eyes closed and I have no shares in them, I promise!
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Michaël D.
Rating: 5 out of 5
following a purchase from 29/05/2019
I went to Celinni to buy an engagement ring. I was lucky to be in contact with Emeric who accompanied me in the best way in my choice. He was always responsive and very professional. The finished product corresponds to what I expected for a very competitive price. I recommend.
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Amandine
Rating: 5 out of 5
following a purchase from 28/05/2019
My shopping experience at Celinni was excellent. I was looking for a pair of solitaire earrings with 4 prongs. I did market research and compared prices between the different diamond dealers I found online and Celinni was the cheapest. The price was very competitive for comparable diamond quality. Moreover, I wanted a specific shape of settings for these earrings that Celinni did not have in their catalog. This was not a problem: in one day, they were able to find the setting I wanted. I went to the showroom to choose my diamonds, then I was able to watch the setting of the diamonds on my settings. Great experience to see behind the scenes. I want to highlight the quality of exchanges with Emeric and David. Emeric was very responsive and quickly answered my questions. In 3 days, I had my earrings on! It's a beautiful birth gift. I've been wearing them for a month and I haven't had any problems. I highly recommend Celinni which offers a completely satisfactory service.
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Fabienne P.
Rating: 5 out of 5
following a purchase from 26/05/2019
Thank you to Nadia, remarkable advisor from Celinni, attentive, patient, and pleasant until the end of the transaction. I am delighted with my Soleen ring. I will recommend the Celinni house whenever I can.
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Jeremy S.
Rating: 5 out of 5
following a purchase from 23/05/2019
Very satisfied with the service. I have used this jewelry store twice for the creation of custom diamond rings (mix of 2 ring models). The rings received corresponded exactly to my expectations. I particularly worked with Nadia who is very good advice! I recommend 100%.
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Alcaras
Rating: 5 out of 5
following a purchase from 22/05/2019
A big thank you to Celinni and especially to Enzo for all the advice, responsiveness, and presence he showed throughout my order. He guided me towards a quality diamond and ring while respecting my budget as best as possible. I will return for the wedding bands.
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Todorov
Rating: 5 out of 5
following a purchase from 21/05/2019
Extremely pleased with the purchase I made (a pendant for my part), both in terms of quality (the diamond is magnificent!) but also by the advice provided by the Celinni house and by the follow-up they showed throughout the ordering process. I was lucky to work with Enzo and he gave me very good advice on choosing the diamond and was very responsive during our email exchanges. As a bonus, I received the jewelry well before the initially planned date.
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Vincent R.
Rating: 5 out of 5
following a purchase from 17/05/2019
Thank you to the Celinni house and particularly to Mr. De Francet who was very good advice (he took the time to explain the different characteristics of diamonds and accompany us in our choice), available and responsive for my fiancée's engagement ring. We will gladly return to you for the next steps..
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Christelleb
Rating: 5 out of 5
following a purchase from 16/05/2019
"A place where we were allowed to take the time to choose our wedding rings, without being disturbed, sheltered from prying eyes. A moment just for us, where we took the time to listen to each other, to advise each other... This important moment, marking, that of choosing our rings for life ...." Thank you Mr. Enzo COUSIN for all this, for your kindness and professionalism! We recommend the Celinni House.
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Mohamed K.
Rating: 5 out of 5
following a purchase from 25/04/2019
A perfect service and excellent advice. I recommend.
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Lemaire
Rating: 5 out of 5
following a purchase from 24/04/2019
My ring project (a custom diamond trilogy) was brilliantly carried out by Emeric de Francet whom I sincerely thank. I wanted an extra white, pure central diamond, with a specific cut known as Hearts and Arrows. This diamond that does not exist, he still found it ;) Unbeatable quality/price ratio, with services worthy of the greatest jewelers on Place Vendôme, and a customer service that is attentive. You can trust them for all your projects whether it be a solitaire diamond ring or an engagement ring with your eyes closed.
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Jek P.
Rating: 4 out of 5
following a purchase from 11/04/2019
Excellent work, beautiful stone, beautiful work a downside on the delay longer than expected Otherwise the payment in ten installments without fees is also welcome.
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Lafon J.
Rating: 5 out of 5
following a purchase from 11/04/2019
Professional site with serious follow-up. The solitaire was delivered on the desired day. I therefore recommend the site.
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Ilan N.
Rating: 5 out of 5
following a purchase from 10/04/2019
Thank you to JONATHAN for his welcome, professionalism, and kindness. Great advice and as always a result that exceeds our expectations. Thank you
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Fab
Rating: 5 out of 5
following a purchase from 08/04/2019
Very satisfied with Celinni. We had an engagement ring made with a certified diamond, magnificent. Then also a few months later a choker and we are really not disappointed. I highly recommend! Really great.
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Danielle J.
Rating: 5 out of 5
following a purchase from 08/04/2019
Very good welcome, Enzo is someone very young but whose competence is already of a very high level, he has a lot of patience and he absolutely wants the final result to be perfect. I indeed recommend Celinni for any jewelry purchase because there is both quality and very good prices compared to a standard jewelry store.
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Cadars
Rating: 5 out of 5
following a purchase from 08/04/2019
Very good contact from the first appointment to the sale. It was perfect.
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Jacques
Rating: 2 out of 5
following a purchase from 07/04/2019
I ordered a half diamond band that did not suit me. The site offers a refund within 3 weeks. Not only did I have to send several emails to get my refund after 6 weeks, but oh surprise, the refund was reduced by €100 on the pretext that I had purchased the ring on the site with free credit!!!! Very disappointing for such a brand.
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Andi F.
Rating: 5 out of 5
following a purchase from 12/03/2019
Hello, after a visit to the Celinni boutique, I want to say that I was pleasantly surprised by Mr. Enzo's professionalism and the time he gives us. I would like to thank him for everything. I am very satisfied and I recommend.
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Julien C.
Rating: 5 out of 5
following a purchase from 08/03/2019
Nadia, thank you for this excellent ring, which made an impression... Just perfect. :)
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