Customer reviews of Celinni

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 1 341 published reviews
5 1 259 94% 4 49 4% 3 11 1% 2 9 1% 1 13 1%

Summary of reviews

Celinni consistently delivers on-time shipments with beautifully finished pieces. Customers highlight sturdy, well-made jewelry such as luminous, sparkling pendants and rings with meticulous attention to detail, including accurate representations in photos and reliable, careful packaging. The service team is described as attentive and responsive, providing clear updates during creation, secure shipping, and helpful, patient communication. Overall, buyers praise the value, reliability, and dedication of the Celinni team, expressing strong satisfaction and willingness to return for future purchases.

3 star reviews

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Laurent C.
Rating: 3 out of 5
following a purchase from 28/05/2026
Good value for money, very beautiful jewelry, carefully packaged. Unfortunately, the manufacturing and delivery times are not met. Avoid if you are a bit tight on time. My product arrived after the event. Too bad....
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Medine E.
Rating: 3 out of 5
following a purchase from 30/01/2026
I still haven't received the gift I was supposed to get with my order for a month. The delivery times for my order were not respected either.
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Marie L.
Rating: 3 out of 5
following a purchase from 11/01/2026
Error in the description, the ring does not match. After-sales service seems good. Waiting for the refund
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Franck M.
Rating: 3 out of 5
following a purchase from 15/12/2025
Great, except that the gift bracelet is unfortunately not adjustable...
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Céline B.
Rating: 3 out of 5
following a purchase from 17/02/2026
Unfortunately, I received the defective bracelet because I cannot close it. Problem with the clasp.
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Martine W.
Rating: 3 out of 5
following a purchase from 30/11/2025
Not representative of the photo. Delivery time too long
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Massimo R.
Rating: 3 out of 5
following a purchase from 02/11/2025
The earrings are smaller than the image in question disappointed
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Salomé C.
Rating: 3 out of 5
following a purchase from 06/04/2025
I leave a mixed review, I ordered a ring with a ruby that when I received it was not true to the photo on the website. I therefore returned it, the after-sales service was up to my expectations by modifying the ring to match the one on the site. This ring is the third I order from Celinni and it is the first where I was disappointed. The customer service remains excellent, however I find that for jewelry of this quality the site should be true to the jewelry we receive.
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Meryem
Rating: 3 out of 5
following a purchase from 18/02/2025
The customer service is average. Without my experience with Mr. Rayan, my experience would have been worse. He is one of your best salespeople on site. A big congratulations to him.
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Thibaud V.
Rating: 3 out of 5
Order of diamond earrings via their site. Ultra-fast preparation and shipping, nothing to say about that, the earrings are very beautiful. However (and this must be a stroke of bad luck for my case, given the very positive comments from others), some issues with information (certain clarifications before the order) and communication (delivery address not taken into account), were nevertheless resolved in time.
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Gregoire
Rating: 3 out of 5
Excellent contact. Very beautiful stones. Very flexible. Attention to the responsiveness and precision of the deadlines given and appointments, but overall a very good experience! They were able to fully meet our expectations on a somewhat complicated request...
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