Customer reviews of Changermesverres

Hello,

Thank you for your feedback, and we understand your frustration: two requests left unanswered is an experience we do not want anyone to go through, and we will shed light on what happened.

Regarding the color change: your note attached to the glasses should have been taken into account, and if it was indeed included in your shipment, its non-processing is an error on our part. Write to us at [email protected] with your order number: if your note reached us with the indicated change, we will correct it at our expense, that is our commitment.

Regarding your unanswered questions: we respond to all emails that reach us, without exception. Your message likely never arrived, perhaps due to a typo in the address. This is not an excuse from the perspective of your experience, the result is the same, but please know that the silence was not a choice: please write to us again at the above address, your questions about size and the Oakley model will receive a response within the day.

Good news in passing: the glasses fit well, let’s resolve the rest together.

Thank you for your feedback, and we understand: the wait for an order always seems too long, especially when you are eager to get your glasses back.

To provide some context: our orders are shipped within 48 hours, then handed over to La Poste, whose delivery times have been significantly extended in recent weeks due to the heatwave, which has disrupted routes and sorting centers, and due to the public holidays during this period, which mechanically delay delivery.

If your order has arrived and the glasses meet your satisfaction, that is the main thing, and if there is anything left to resolve, our customer service is here to listen: [email protected].

Good news! What you describe has an immediate solution. Some of our glasses are delivered with a protective film applied during manufacturing, and if they appear opaque or frosted, it is likely that this film has not yet been removed.



Gently peel it off the surface of the glass, and you will regain the clarity of your new glasses.



If after removing the film the problem persists, contact our customer service at [email protected], we will find a solution together.

You point out a point that we need to improve: the tracking information should reassure you from the moment of shipment, not scare you. We are working on it. Thank you even more for trusting the package, which arrived quickly and well protected, that is the main thing.

And your last sentence perfectly summarizes our mission: good lenses, accessible, for big brands. We couldn't say it better!

Looking forward to seeing you again.

Thank you for your feedback, and we understand your surprise; these two points deserve a clear explanation, for you as well as for future readers.

Regarding the thinness: our lenses are intentionally thinner than the original lenses. They are made of TAC (Tri-Acetate of Cellulose), a polarizing material chosen for its lightness, optical clarity, and flexibility, without prism distortion.
This is not a manufacturing defect; it is a deliberate technical choice.

Regarding the Ray-Ban logo: its absence is normal, and it is even a guarantee of seriousness. We manufacture compatible lenses, not official Ray-Ban lenses. Placing their logo on our lenses would be counterfeiting, which we obviously prohibit.

It is precisely this positioning, the quality of the lens without the brand cost, that allows us to offer affordable prices.

If the lenses do not suit you, our customer service remains at your disposal to find a solution together.

Thank you very much for your feedback!

You have the eye: our lenses are indeed thinner than the original lenses, and this is a deliberate technical choice. Our TAC (Tri-Acetate of Cellulose) polarized lenses prioritize lightness, optical clarity, and a polarization that eliminates glare, with shape memory and no prismatic distortion. Thinness is part of the recipe!

Glad that the result meets your expectations, and thank you for your trust.

Thank you very much for this feedback, which makes us very happy!

A size error happens to everyone, and that is exactly why the replacement is done easily with us, even if the customer makes a mistake in size during their first purchase.

The main thing is there: the correct size, a successful assembly, and lenses that hold up against your original Oakley polarized ones.

All's well that ends well!

Have a nice day with your like-new glasses!