Customer reviews of Changermesverres

Hello Herlem,

We thank you for your feedback regarding your experience on our site "Changermesverres". We take note of your comments on the clarity of our product descriptions and we will strive to improve these aspects to better satisfy our customers in the future.
Please feel free to share any additional suggestions with us.

Hello Ivan,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted to hear that the glasses fit your model well and that the delivery was quick. We take note of your comment regarding the thickness of the glasses and hope that they will bring you complete satisfaction in the long term.

We thank you for your trust and remain at your disposal if you have any other questions.

Best regards,
The Changermesverres team

Hello,

Thank you very much for your message and for your detailed feedback. We sincerely appreciate your interest in our products.

You highlight several important points, and this is an opportunity for us to tell you a bit more about the choices we make.

We opted for polarized lenses made of Tri-Acetate Cellulose (TAC) because they combine optical performance, lightness, and durability. Their thinness, which may surprise at first glance, is precisely what makes them so pleasant to wear on a daily basis. And rest assured: thinness does not mean fragility. Thanks to their multilayer structure, these lenses offer excellent durability while effectively filtering reflections, a real plus for driving or outdoor activities.

On the mounting side, our lenses are designed to fit a wide range of frames. It is sometimes necessary to adjust them slightly by hand, but once in place, they hold perfectly. This system allows us to offer a very large selection of models while maintaining a fair price.

We are proud to offer a French alternative that is qualitative, fast, and accessible, and your feedback helps us refine our proposal even further. Thank you again for your trust.

Have a great day,

Best regards,

Ben - CMV

I am sorry to learn that the initial lenses did not fit your frame properly.

As agreed, you opted for one of the options we offer in case adjustment is necessary: a new free manufacturing based on one of your original lenses. Once the return has been received, our laboratory team will prepare a new pair, perfectly adjusted.

We thank you for your patience, and we want to assure you that our customers' satisfaction is our top priority. We sincerely hope that this new pair will fully meet your expectations.

We have chosen to offer polarized lenses made of Tri-Acetate Cellulose (TAC) for their many advantages:
- effective polarization that significantly reduces glare (water, snow, windows),
- great lightness for optimal comfort on a daily basis,
- good optical clarity,
- as well as increased resistance to scratches and small impacts.

Thanks to their multilayer structure, these lenses also provide good durability and contribute to visual safety while driving or engaging in outdoor activities.

We hope that the comfort and optical quality will fully meet your expectations after a few days of testing.
Don't hesitate to get back to us if needed, we remain entirely available.

Have an excellent day!

We are sorry to learn that the glasses received do not match your frames.
Whether it is a ordering error or a manufacturing error, you have a period of 14 days after receipt to return your order to us, and we will of course proceed with the refund.

Do not hesitate to contact us directly so that we can assist you in this process.

Best regards,
The CMV team

Hello Teina,

We warmly thank you for your positive review and for the rating of 4/5. We are delighted to learn that you found our service up to your expectations. Your satisfaction is our priority, and we hope to see you again soon on Changermesverres.

Best regards,
The Changermesverres team

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Hello Frédéric,

Thank you very much for your feedback!
We are delighted that the lenses fit perfectly with your frames.

You are absolutely right regarding the packaging, and we fully share your remark. The current case, although practical, does not reflect our ecological commitments. That is why we are actively working on a more responsible, more sustainable alternative that aligns with our values.

Thank you again for your constructive comment - it helps us move in the right direction!

Best regards,
The Changermesverres team

Dear Barbara,

Thank you very much for your feedback and your rating of 4 stars. We are delighted to hear that you managed to adapt the Clip to your glasses, even though we are sorry that it is not perfectly adjusted. Your opinion is valuable and will help us improve our products. Please feel free to contact us if you have any other suggestions or questions.

Best regards,
The Changermesverres team

Hello Jeoffrey,

Thank you very much for your feedback and your rating of 4/5! We are delighted to learn that the lenses fit well with your glasses model and that you appreciate their value for money.

We take note of your comments regarding the protection and the slight play of the lenses. Your feedback is valuable to help us improve our products. Please do not hesitate to contact us if you have any other questions or suggestions.

Best regards,
The Changermesverres team

Hello Guillaume,

Thank you very much for your positive review! We are delighted to learn that the glasses fit your frame and that the delivery went smoothly. Your satisfaction is our priority. Please feel free to reach out to us if you need assistance in the future.

Best regards,
The Changermesverres team.

Hello Luc,

Thank you for your feedback and we are pleased to hear that you are satisfied with the quality of the glasses as well as the dimensions. We apologize for the issue encountered with the side fixings and will take your comment into account to improve our service. Please do not hesitate to contact us for any further assistance. Your satisfaction is our priority.

Best regards,
The Changermesverres team.

Hello,

It is true that our lenses may seem thin, especially in comparison with some bulkier frames. This choice is fully embraced: we have selected a highly qualitative technical material — Tri-Acetate Cellulose (TAC) — to design lenses that are both light, resistant, and high-performing.

Despite their thinness, they are composed of several layers that ensure:
• effective polarization against glare,
• excellent optical clarity,
• increased resistance to micro-scratches and small impacts,
• very good stability once in place.

So it is not a compromise, but a true alternative designed to offer a comfortable, durable, and reliable experience on a daily basis.

We remain at your disposal for any questions or requests.

Have a great day,

The CMV team

Hello Ludovic,

We sincerely thank you for your positive feedback and for the rating of 4/5. We are delighted to hear that your order was received quickly and that it meets your expectations. Please feel free to reach out to us for your future needs!

Hello Julien,

Thank you for taking the time to share your feedback on our Polar Plus glasses. We are sorry to hear that the polarization does not fully meet your expectations and that the mirror effect is not present. Your feedback regarding the clarity of the explanations on our website is valuable, and we will work to improve it. However, we are pleased that you appreciated the secure packaging and the fast shipping. Please do not hesitate to contact us for any questions or clarifications.

Best regards,
The Changermesverres team

Hello, sorry for your disappointment regarding your photochromic lens order.
The photochromic lenses:
For the lenses to darken, you need to be outside to have contact with UV rays, and your lenses will become darker.
We guarantee a satisfaction or money-back service.
Unless I am mistaken, you have not contacted our customer service.
You may have chosen the wrong lens tint?

9.5/10

based on 1314 published reviews

https://www.societe-des-avis-garantis.fr/changermesverres/

Best regards

cmv

Dear Rémi,

Thank you for taking the time to leave your feedback on our site. We are sorry to learn that the glasses did not meet your expectations in terms of cutting. Your feedback is valuable, and we will ensure to clarify this information on our site to improve our customers' experience. Please do not hesitate to contact us if you have any other questions or concerns.

Best regards,
The Changermesverres team

Hello, . We guarantee satisfaction service (a free remake) or refund. Unless I am mistaken, you have not contacted our customer service. Thank you for contacting us: [email protected]

Hello, I am sorry that you are disappointed with your order. We guarantee satisfaction service (a free remake) more than 150 pairs of this model have been sold? or refunded. Unless I am mistaken, you did not contact our customer service. It's a shame for your glasses! Thank you for contacting us: [email protected]

Hello, you placed an order: RTTIDUQKR placed on 19/05/2024
more than 9 months ago?
The thickness is not the same as the originals: Yes, but they are the right size, you have used them (more than 8 months)
Our lenses are polarized, unbreakable, and require proper maintenance for standard use.
They meet all CE standards.
The thickness does not impact the vision of the glasses; on the contrary, the lenses are lighter and easy to wear, they have memory shape.
Unless I am mistaken, you have never contacted our customer service for almost 1 year?
Best regards
cmv

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The import/export formalities for your shipment are completed and it continues its journey.

Hello

Unless I'm mistaken, you haven't contacted our customer service?
You have 2 options:

1 - Return your order with 1 of your glasses and we will duplicate it for another production

This service is free

2 - Return your order for a refund request

Best regards

Cmv

Our address:
optique distribution / changermesverres
16 rue louis pasteur
92100 Boulogne-Billancourt
France

Hello
POST OFFICE MESSAGE

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Your shipment is sorted at the departure platform.

A complaint has been made, a new production has been launched

Best regards

cmv

Hello,

When placing your order, the mention "taxes included" refers to sales tax / VAT, which is indeed included in the product price.

However, customs duties or import fees are not taxes charged by us and may be applied by local customs authorities depending on your country’s regulations. Unfortunately, these fees are outside of our control and are not included in the order total.

If you have any questions about the charges you were asked to pay or would like us to review your order, our customer service team will be happy to help. You can contact us at [email protected]
.

Kind regards,
ChangerMesVerres Customer Support

Thank you for your feedback, we are delighted that you are satisfied with our site Changermesverres. Do not hesitate to contact us if you need help with your glasses. We look forward to seeing you again on our site. Best regards.

Thank you for your feedback, Jean. We are delighted that you appreciated our service and our delivery speed. We take your comments into account. Thank you again for your trust and loyalty.
Our glasses meet all CE standards.
They are made of polycarbonate, polarized.
A fast and compliant delivery at a fair price.

Hello
We are sorry that you are disappointed with your order. We guarantee a satisfaction or money-back service. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!

Thank you very much, we are delighted that you appreciated our service. Do not hesitate to contact us if you have other needs regarding lens changes. Have a nice day!

Hello
for information:
5 stars means very good 1 star means not good

Hello Mr. Jean Baptiste,

Thank you for your comment on our site Changermesverres. We are sorry to hear that the glasses you ordered were not strong enough for you. We understand your disappointment and that is why we offer a superior range to meet everyone's needs. We hope that the new glasses will suit you better and we remain at your disposal for any further information.

Best regards,
The Changermesverres team.

Thank you for your feedback, PIERRE. We are delighted that our Rayban solar lenses have convinced you with their quality and fast delivery. We take your comment about the quality being inferior to the originals into account and will continue to improve to offer you the best possible products. See you soon on our site Changermesverres!

The advantages of our TAC polycarbonate lenses:
Polycarbonate lenses are made by injection, the polymer is heated and then injected into molds until cooled. This material is increasingly used in the optical industry because it has many advantages:
High impact resistance: polycarbonate lenses are up to 10 times more resistant to impacts than organic lenses and mineral glass. It is particularly suitable for protective glasses, sports glasses, children's glasses... TAC polycarbonate sunglasses are nearly unbreakable.
Significant lightness: these lenses are very comfortable because they are very light.
For the same lenses; organic or mineral lenses are heavier and thicker.
UV protection: due to their chemical design,
polarizing TAC polycarbonate lenses protect the wearer's eyes 100% from UV rays.
Good optical quality: TAC polycarbonate lenses provide high optical quality without prismatic distortion for the wearer and a comfortable field of vision for sunglasses.
For your information, over 80% of the global solar market consists of polycarbonate lenses.

Hello Mickael, thank you for sharing your experience with us. We are sorry that you did not receive the correct lens colors that you ordered. We take our customers' satisfaction very seriously and we will do our best to resolve this issue. If you need help finding a solution, please do not hesitate to contact us again. We will do everything we can to satisfy you. Thank you again for your trust in Changermesverres.

Our lenses are made of lightweight polycarbonate for more comfort when you wear your glasses. Our lenses are unbreakable, polarized with memory shape, meeting all CE standards: UVA UVB UV 400.

Hello, I am sorry that you are disappointed with your order.
The ref 3478 exists in 2 sizes :
https://www.changermesverres.com/fr/recherche?controller=search&s=3478
We guarantee satisfaction service (a free re-manufacturing)
or a refund. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!

Thank you for your feedback Fabrice. We are delighted to see that you are satisfied with our services. Do not hesitate to contact us again if you need to change your lenses again. Looking forward to seeing you again on our site!

Hello Laurent, thank you for your feedback on our site Changermesverres. We are sorry to hear that the glasses were damaged quickly, but we are pleased to see that our after-sales service has been effective and responsive. We take your rating of 3/5 into account and we will do our best to improve the quality of our products. Thank you again for your trust and see you soon on our site.