Customer reviews of Changermesverres

Good news! What you describe has an immediate solution. Some of our glasses are delivered with a protective film applied during manufacturing, and if they appear opaque or frosted, it is likely that this film has not yet been removed.



Gently peel it off the surface of the glass, and you will regain the clarity of your new glasses.



If after removing the film the problem persists, contact our customer service at [email protected], we will find a solution together.

Thank you for your feedback, and we understand your surprise; these two points deserve a clear explanation, for you as well as for future readers.

Regarding the thinness: our lenses are intentionally thinner than the original lenses. They are made of TAC (Tri-Acetate of Cellulose), a polarizing material chosen for its lightness, optical clarity, and flexibility, without prism distortion.
This is not a manufacturing defect; it is a deliberate technical choice.

Regarding the Ray-Ban logo: its absence is normal, and it is even a guarantee of seriousness. We manufacture compatible lenses, not official Ray-Ban lenses. Placing their logo on our lenses would be counterfeiting, which we obviously prohibit.

It is precisely this positioning, the quality of the lens without the brand cost, that allows us to offer affordable prices.

If the lenses do not suit you, our customer service remains at your disposal to find a solution together.

Hello,

Sorry for this fitting issue. For some references, the same pair exists in several variants with slightly different dimensions. It is therefore possible that the variant selected at the time of the order does not quite match yours, which would explain why the lenses do not fit as expected despite an identical reference.

No worries, this is exactly the type of situation that our customer service easily resolves: write to us at [email protected] with a photo of the inside of the arm, we will identify the exact variant of your frame and provide you with perfectly adapted lenses.

Best regards,

The team – CMV

Indeed, our lenses are not made of mineral glass but of Tri-Acetate Cellulose (TAC), a polarizing polymer material. This is a technical choice on our part, and it is now the standard used by the vast majority of sunglasses manufacturers, including on high-end original models.

TAC offers several concrete advantages over mineral glass: effective polarization against glare, great lightness for comfortable wear, excellent optical clarity without prismatic distortion, shape memory, and above all, much better shock resistance.

Our customer service remains at your disposal via the address [email protected] if you would like more information, or if despite these explanations you prefer to proceed with a refund.

Rest assured, we sometimes encounter this case and it resolves very well.

It happens that some frames are available in several sizes, which may explain the discrepancy you are noticing. To offer you the most suitable solution, could you please send us a photo of the inside of your glasses' arm (where the brand, reference, and dimensions are engraved) to [email protected] with your order number?
We will get back to you as soon as we receive it with a tailored solution.

See you soon,

The CMV team

The chosen frame comes in two sizes, 63 and 66 mm, and it is possible that the ordered size does not exactly match yours, which would explain the observed misalignment. Our customer service has already contacted you by email to verify this point together and find the right solution. We will sort this out!

The Moscot Lemtosh frame comes in several sizes, 44, 46, 49, and 52 mm, and it is possible that the size ordered does not exactly match yours, which would explain the observed discrepancy. Our customer service has already contacted you by email to verify this point together and find the right solution.
We will resolve this!

Sorry to hear that the lenses do not match the size of your frame.

It happens that some glasses come in several sizes, which can create confusion at the time of ordering. We can of course check your exact frame model together to identify the source of the discrepancy and offer you the most suitable solution.

Do not hesitate to contact our customer service at [email protected].
We are here to assist you.

Sorry to hear that the lenses received do not fit your frame.

The Ray-Ban Meta Wayfarer does indeed come in several sizes, which can be confusing. The model you ordered corresponds to the RW4006 in 50mm, while many pairs on the market are RW4008 in 53mm.

This is most likely what explains the size difference you noticed.

Of course, we remain entirely available to check your exact model together and offer you the most suitable solution. Our customer service team can assist you quickly so that you obtain lenses compatible with your frame.

Do not hesitate to get back to us, our customer service via [email protected] is here to help you.

Unfortunately, we do not know the reason for your dissatisfaction, as we have not received any message from you via our customer service.

Our team is always available to assist you and find a solution if an issue has arisen. Please do not hesitate to contact us at [email protected] so that we can better understand the situation and assist you as best as we can.

Hello Laurent,

Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your lenses. Our team is fully dedicated to your satisfaction and we are committed to resolving your refund request as soon as possible. Please do not hesitate to contact us directly for any additional assistance. Your feedback is valuable to us and helps us improve our services.

Best regards,
The Changermesverres team

Hello,

Thank you for taking the time to share your feedback. We are sorry to learn that your lenses do not fully satisfy you.

Regarding polarization, allow us a small technical clarification: a lens is either polarized or non-polarized — there is no such thing as "partial polarization" or "poor quality". To verify this, you can perform a very simple test with an LCD screen (like that of a smartphone or computer, for example):

Hold the lens in front of the screen.

Turn it gently on itself.

If the brightness changes significantly at certain angles, the lens is indeed polarized.

As for sun protection, our lenses are all category 3, which corresponds to the category recommended in most high brightness situations (summer, beach, mountains, daytime driving, normal outdoor activities).
Category 4 lenses, which are darker, are only recommended in extreme cases of very intense glare (high altitude skiing, desert, etc.).

Please do not hesitate to consult an optician to be sure: they can confirm the polarization and category of the lens in an instant.

And above all, rest assured: we guarantee a satisfaction or money-back service. If you wish to make a return, simply contact our after-sales service at [email protected]. We will be happy to assist you.

Hello Greg,
The Frogskins model comes in several sizes.
Thank you for taking the time to share your feedback. We are sorry to hear that the lenses did not match your glasses. Please feel free to contact us directly, we would be happy to help you resolve this issue.

Best regards,
The Changermesverres team.

Hello Benjamin,

Thank you for taking the time to share your review. We are sorry to learn that the size of your order does not meet your expectations. Please do not hesitate to contact us so that we can help you find an appropriate solution.

Best regards,
The Changermesverres team

The model you ordered comes in several sizes, which may have caused an incompatibility.

At CMV, customer satisfaction is our priority. That is why we guarantee a satisfaction or money-back service. We invite you to contact our after-sales service so that we can verify together the exact reference of your frame, understand the cause of the incompatibility, and, if necessary, inform you of the return or exchange procedures.

We are here to help you and find the best solution.

Best regards

Hello,

We are sorry for your disappointment. Our reproduction technology from the original lens guarantees perfect compatibility with the corresponding frame. It is a proven method, successfully used in many similar cases.

In your particular situation, despite this guarantee, we offered you several solutions, including a refund, in the interest of service and transparency. We remain available for any further assistance.

At CMV, we do everything possible to ensure that every customer is fully satisfied, and we always act in this direction.

Best regards

Hello Senol,

Thank you for your feedback and we are sorry to hear that the lenses are not compatible with your frame. Your satisfaction is our priority, and we want to help you. Please do not hesitate to contact our customer service, who will be happy to assist you with the refund or exchange process.

Best regards,
The Changermesverres team

I am sorry to learn that the initial lenses did not fit your frame properly.

As agreed, you opted for one of the options we offer in case adjustment is necessary: a new free manufacturing based on one of your original lenses. Once the return has been received, our laboratory team will prepare a new pair, perfectly adjusted.

We thank you for your patience, and we want to assure you that our customers' satisfaction is our top priority. We sincerely hope that this new pair will fully meet your expectations.

Post message
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The import/export formalities for your shipment are completed and it continues its journey.

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POST OFFICE MESSAGE

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A complaint has been made, a new production has been launched

Best regards

cmv

Hello
We are sorry that you are disappointed with your order. We guarantee a satisfaction or money-back service. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!

Hello
for information:
5 stars means very good 1 star means not good

On 08/22/2024 at 18:50, Fabien Heuzé wrote:
Hello,
I confirm having received it today in my inbox and thank you for it. The lenses are great and fit perfectly with my
glasses. Therefore, I plan to make a second order of lenses
in another color.

Thank you.

Best regards,
Fabien HEUZÉ

Hello,
There are different sizes for your glasses model.
We are sorry that you are disappointed with your order. We guarantee satisfaction service (a free remake)
or refund. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!
Thank you for contacting us:
[email protected]

hello
Your tracking
Tracked shipment

https://www.laposte.fr/professionnel/outils/suivre-vos-envois

No 880000181355661
Your shipment has been delivered to your mailbox.
Thursday, June 20, 2024

Your shipment has been delivered to your mailbox.

Hello, I am sorry that you are disappointed with your order. We guarantee satisfaction (a free remake) or a refund. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses! Thank you for contacting us: [email protected]

Hello, I am sorry that you are disappointed with your order. We guarantee satisfaction service (a free remake) or a refund. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses! Thank you for contacting us: [email protected]

Hello Eric, thank you for your feedback on our site Changermesverres. We are delighted that your order was compliant and that the delivery was careful and fast. We do our best to satisfy our customers and we take every opinion into account to improve ourselves. We hope to see you again soon on our site. Thank you again for your trust. For your information, 1 star means bad, 5 stars means good service.
Best regards,
cmv

Hello
We are sorry that you are disappointed with your order. We guarantee a satisfaction or refund service. Unless I am mistaken, you have not contacted our customer service.
There are 3 models CONDUCTOR https://www.changermesverres.com/fr/recherche?controller=search&s=conductor

Too bad for your glasses
Best regards

Hello
We are sorry that you are disappointed with your order. We guarantee a satisfaction or refund service. Unless I am mistaken, you have not contacted our customer service.
The conductor model exists in 3 sizes
https://www.changermesverres.com/fr/recherche?
controller=search&s=CONDUCTOR+6
Too bad for your glasses
Best regards

Hello,

We are sorry to learn of your disappointment, but allow us to reassure you: the "Easy Driving" lenses you received are indeed polarized, as indicated on their product sheet.

All our lenses are rigorously tested before shipment, and we never deliver lenses advertised as polarized if they are not.

To confirm this at home, you can perform a simple test: place the lenses in front of a computer screen, then gently rotate them 90°. You will see the screen darken significantly, proof that the polarization is indeed active.

Our lenses are designed to provide real visual comfort by reducing annoying reflections while driving or outdoors.
We hope this test will dispel your doubts, and we remain available for any other questions or clarifications.

Have a very good day,
CMV

Hello
We are sorry that you are disappointed with your order. We guarantee a satisfaction or refund service. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!

Hello, I am sorry that you are disappointed with your order. We guarantee a satisfaction service (a free remake)
or a refund. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!
Thank you for contacting us:
[email protected]

Hello
For your information, your order placed is:
Lenses compatible with Ray-Ban 3522 - 61mm - Color: Gray Polarizing
and Not in size 64 !!!!
Thank you for contacting our customer service
best regards
cmv

Hello, I am sorry that you are disappointed with your order. We guarantee satisfaction or your money back. Unless I am mistaken, you have not contacted our customer service. Moreover, it is not necessary to throw your lenses in the trash, it's a shame for your glasses!

Hello, I am sorry that you are disappointed with your order. We guarantee satisfaction (a free remake)
or your money back. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!
Thank you for contacting us:
[email protected]

Hello, I am sorry that you are disappointed with your order. We guarantee a satisfaction or refund service. Unless I am mistaken you have not contacted our customer service. It's a shame for your glasses!
Thank you for contacting us:
[email protected]

Hello, I am sorry that you are disappointed with your order. We guarantee a satisfaction or money-back service. Unless I am mistaken, you have not contacted our customer service. Moreover, it is not necessary to throw your frame in the trash, it's a shame for your glasses!

Hello, I am sorry that you are disappointed with your order. We guarantee satisfaction or your money back. Unless I am mistaken, you have not contacted our customer service. [email protected]