Customer reviews of Changermesverres

Thank you for your feedback, and if the tint received does not match your order, we will obviously resolve this.

Just write to us at [email protected] with your order number and a photo of the lenses received: we will check, and if a preparation error occurred, the correct tint will be sent to you at no cost, that is our commitment.

Our customer service is precisely there for that: when something goes wrong, we find a solution quickly and without arguing.

Hello,

Thank you for your feedback and for your loyalty.

A few useful clarifications: only our mirrored lenses have changed in price, the rest of the range remains at the same price as before. Regarding delivery, it is free for orders over 50 euros.

As for the case, we have chosen a more ecological packaging. This is a deliberate choice, which reduces our footprint while protecting your lenses.

We remain at your disposal for any questions at [email protected].
Best regards,

The CMV team

Thank you for your feedback, no worries, this type of situation can be easily resolved.

The thinness of our lenses is a technical choice on our part: we use Tri-Acetate Cellulose (TAC), a polarizing material that offers lightness, optical clarity without prismatic distortion, shape memory, and good shock resistance.

Regarding the curvature, our lenses are designed to faithfully fit the shape of the selected frame model. The model you ordered comes in several variations (sizes and curvatures), and it happens that the chosen reference does not exactly match your frame, which would explain both the observed gap and the difference in concavity.

To verify together, could you send us a photo of the inside of the arm of your glasses to the address [email protected]? The exact reference is inscribed there (brand, code, dimensions). As soon as we receive it, we will get back to you with the right solution.

Thank you for your feedback, no worries, this type of situation can be easily resolved.

The thinness of our lenses is a technical choice on our part: we use Tri-Acetate Cellulose (TAC), a polarizing material that offers lightness, optical clarity without prismatic distortion, shape memory, and good shock resistance.

However, our lenses are designed to fit without play. The ordered model comes in several sizes, and it happens that the selected reference does not exactly match your frame, which would explain the observed gap.

To verify together, could you send us a photo of the inside of the arm of your glasses to the address [email protected]? The exact reference is inscribed there (brand, code, dimensions). As soon as we receive it, we will get back to you with the right solution.

Hello,

Thank you for taking the time to share your experience.
We are sincerely sorry for the inconvenience encountered.

In some cases, it may happen that the selected reference does not exactly match the specific model of the frame (the same frame may exist in several sizes or very close variants), which can indeed lead to a slight play of the lenses.

In order to verify this together and find a solution, could you please send us a photo of the inside of the arm of your glasses, where the brand, exact reference, and dimensions of the model are generally indicated?
This will allow us to confirm compatibility or identify if it is a variant requiring a different lens shape.

Our goal is for your lenses to fit perfectly in your frame, and our customer service remains at your disposal to assist you.

Best regards

The CMV team

We are sorry to learn that the glasses do not fully satisfy you.

Regarding the tint, the rendering of the mirror coating can indeed vary depending on the ambient light and the angle of view — it may appear more golden in certain lighting conditions. We invite you to try them again in natural light or outdoors to see if the rendering corresponds better to what you expected.

However, it is not normal to notice significant reflections inside the glasses, nor to have an uncomfortable vision. We place great importance on the optical quality of our products and specifically select our materials to provide a clear and pleasant vision. It is therefore possible that this is a manufacturing defect.

Our priority is your satisfaction, so we invite you to contact our customer service at [email protected].

We can then offer you either a new replacement or a full refund, in accordance with our "satisfied or refunded" policy.

Have a nice day :)

Hello,

Thank you for taking the time to share your feedback.

We fully understand your surprise regarding the thinness and material of our lenses, especially when compared to the original lenses, which are often made of thicker injected polycarbonate.

The choice we made is not a compromise on quality, but a deliberate technical decision. Our lenses are made of Tri-Acetate Cellulose (TAC), a high-performance material known for:

its great lightness, highly appreciated for prolonged wear,

effective polarization, which limits annoying reflections (water, snow, glass surfaces),

good optical clarity, without distortion,

a memory shape, which allows a perfect fit to the frame,

and a multilayer structure that enhances their durability and resistance to micro-scratches.

Their apparent thinness thus contributes to visual and physical comfort, without compromising performance or stability. Once in place, the lenses hold perfectly and provide a pleasant experience on a daily basis, especially when driving or outdoors.

That said, if you have any doubts about the quality of the received product or if it does not meet your expectations, please do not hesitate to contact us. Our priority is your satisfaction, and our customer service is always available to find a solution.

We have chosen to offer polarized lenses made of Tri-Acetate Cellulose (TAC) for their many advantages:
- effective polarization that significantly reduces glare (water, snow, windows),
- great lightness for optimal comfort on a daily basis,
- good optical clarity,
- as well as increased resistance to scratches and small impacts.

Thanks to their multilayer structure, these lenses also provide good durability and contribute to visual safety while driving or engaging in outdoor activities.

We hope that the comfort and optical quality will fully meet your expectations after a few days of testing.
Don't hesitate to get back to us if needed, we remain entirely available.

Have an excellent day!

Hello,

It is true that our lenses may seem thin, especially in comparison with some bulkier frames. This choice is fully embraced: we have selected a highly qualitative technical material — Tri-Acetate Cellulose (TAC) — to design lenses that are both light, resistant, and high-performing.

Despite their thinness, they are composed of several layers that ensure:
• effective polarization against glare,
• excellent optical clarity,
• increased resistance to micro-scratches and small impacts,
• very good stability once in place.

So it is not a compromise, but a true alternative designed to offer a comfortable, durable, and reliable experience on a daily basis.

We remain at your disposal for any questions or requests.

Have a great day,

The CMV team

Hello, sorry for your disappointment regarding your photochromic lens order.
The photochromic lenses:
For the lenses to darken, you need to be outside to have contact with UV rays, and your lenses will become darker.
We guarantee a satisfaction or money-back service.
Unless I am mistaken, you have not contacted our customer service.
You may have chosen the wrong lens tint?

9.5/10

based on 1314 published reviews

https://www.societe-des-avis-garantis.fr/changermesverres/

Best regards

cmv

Hello, I am sorry that you are disappointed with your order. We guarantee satisfaction service (a free remake) more than 150 pairs of this model have been sold? or refunded. Unless I am mistaken, you did not contact our customer service. It's a shame for your glasses! Thank you for contacting us: [email protected]

Hello, you placed an order: RTTIDUQKR placed on 19/05/2024
more than 9 months ago?
The thickness is not the same as the originals: Yes, but they are the right size, you have used them (more than 8 months)
Our lenses are polarized, unbreakable, and require proper maintenance for standard use.
They meet all CE standards.
The thickness does not impact the vision of the glasses; on the contrary, the lenses are lighter and easy to wear, they have memory shape.
Unless I am mistaken, you have never contacted our customer service for almost 1 year?
Best regards
cmv

Hello,

When placing your order, the mention "taxes included" refers to sales tax / VAT, which is indeed included in the product price.

However, customs duties or import fees are not taxes charged by us and may be applied by local customs authorities depending on your country’s regulations. Unfortunately, these fees are outside of our control and are not included in the order total.

If you have any questions about the charges you were asked to pay or would like us to review your order, our customer service team will be happy to help. You can contact us at [email protected]
.

Kind regards,
ChangerMesVerres Customer Support

The advantages of our TAC polycarbonate lenses:
Polycarbonate lenses are made by injection, the polymer is heated and then injected into molds until cooled. This material is increasingly used in the optical industry because it has many advantages:
High impact resistance: polycarbonate lenses are up to 10 times more resistant to impacts than organic lenses and mineral glass. It is particularly suitable for protective glasses, sports glasses, children's glasses... TAC polycarbonate sunglasses are nearly unbreakable.
Significant lightness: these lenses are very comfortable because they are very light.
For the same lenses; organic or mineral lenses are heavier and thicker.
UV protection: due to their chemical design,
polarizing TAC polycarbonate lenses protect the wearer's eyes 100% from UV rays.
Good optical quality: TAC polycarbonate lenses provide high optical quality without prismatic distortion for the wearer and a comfortable field of vision for sunglasses.
For your information, over 80% of the global solar market consists of polycarbonate lenses.

Hello Mickael, thank you for sharing your experience with us. We are sorry that you did not receive the correct lens colors that you ordered. We take our customers' satisfaction very seriously and we will do our best to resolve this issue. If you need help finding a solution, please do not hesitate to contact us again. We will do everything we can to satisfy you. Thank you again for your trust in Changermesverres.

Hello Samir, thank you for your feedback. We take note of your comment and will do what is necessary to improve the degradation of our glasses. Your opinion is valuable for us to continue offering quality products. We hope to see you soon on Changermesverres.

Hello, I am sorry that you are disappointed with your order. We guarantee satisfaction service (a free remake) or your money back. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!

Hello, I am sorry that you are disappointed with your order. We guarantee satisfaction service (a free remake) or a refund. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses! Thank you for contacting us: [email protected]

Hello,

We are sorry to hear about your disappointment.

For your information, there are not several types of polarization: a lens is either polarizing or non-polarizing. However, what can vary from one model to another is the tint of the lens, which can give a different perception compared to your original lenses.

If the color of the lenses does not suit you or if you would like us to check your order, our customer service is of course available to help you. You can contact us directly at the following address: [email protected]
.

We remain at your disposal to find a solution that will suit you.

Best regards,
The ChangerMesVerres team

Hello, We are sorry that you are disappointed with your order. We guarantee a satisfaction or refund service. Unless I am mistaken, you did not contact our customer service.

We are sorry that you are disappointed with your purchase. It is important to measure your glasses with a ruler to get the right size. For your information, you have a link https://www.changermesverres.com/fr/64-clips-solaires. Otherwise, you have the 100% custom option https://www.changermesverres.com/fr/85-clips-solaires-sur-mesure. Do not hesitate to contact us if you have any questions or suggestions.

No worries, this type of situation can be easily resolved. There are indeed several sizes and variants of the Ray-Ban Wayfarer, and it happens that a chosen reference does not perfectly match the exact model of the frame, which may explain the difficulties you are encountering.

Regarding the thinness of the lenses, it is a deliberate technical choice: our polarized lenses made of triacetate cellulose are thin, which gives them lightness, optical clarity, and scratch resistance.
The compatibility of all our references is tested in advance, and this thinness does not influence the adaptation of the lens to the frame.

In order for us to verify compatibility together, could you send us a photo of the inside of the arm of your glasses, where the exact reference of the model (brand, code, and dimensions) is usually inscribed? This will allow us to confirm if the ordered lenses correspond well to your variant of Wayfarer.

Hello, we are sorry that you are disappointed with your order. We guarantee satisfaction or your money back. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!

Hello, we are sorry that you are disappointed with your order. We guarantee satisfaction or your money back. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!

Sorry for the tape present on the plastic bag that slightly stuck to the "mirror coating" of the lens thank you for returning the lens for FREE exchange customer service
Best regards

cmv

Don't worry, this type of situation is easily resolved. It happens that a chosen reference does not perfectly match the model of the frame, which may explain the difficulties you are encountering.

In order for us to verify compatibility together, could you send us a photo of the inside of the arm of your glasses, where the exact reference of the model (brand, code, and dimensions) is usually inscribed? This will allow us to confirm whether the ordered lenses correspond to your frame or if it is a slightly different model requiring another shape.

Ben, CMV

Hello
We are sorry that you are disappointed with your order. We guarantee satisfaction or your money back. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!

Hello, we are sorry that you are disappointed with your order. We guarantee satisfaction or your money back. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!

Hello again, I am sorry that you are disappointed with your order. We guarantee satisfaction or your money back. Unless I am mistaken, you have not contacted our customer service. Moreover, it was not necessary to throw your frame in the trash, it's a shame for you!
Did you know that you have the RIGHT OF WITHDRAWAL?
It's a shame for your glasses.

Hello Pascal, I am sorry that you are disappointed with your order. We guarantee a satisfaction or money-back service. Unless I am mistaken, you did not contact our customer service. Moreover, it was not necessary to throw your frame in the trash, it's a shame for you!
Did you know that you have THE RIGHT OF WITHDRAWAL
SHAME FOR YOUR GLASSES

Hello
We are sorry that you are disappointed with your order. We guarantee a satisfaction or refund service. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!

Hello MR HOUMAMDI
Sorry for this delay from the Post
a refund of 22 euros for the transport will be made to you

Hello, Thank you for taking the time to share your feedback. The choice of a thinner lens is intentional: we use Tri-Acetate Cellulose (TAC), a technical material with memory shape, chosen for its lightness, flexibility, scratch resistance, and its ability to offer excellent polarization without optical distortion. It is an ideal compromise between visual performance and everyday comfort.

The floating is not normal, I assure you, we guarantee satisfaction or refund, so you can contact customer service.

Hello Sir,

You have 14 days to return and request a refund.
If you have any problems, please do not hesitate to contact our customer service.