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K
Rating: 5 out of 5
Good product, no problems
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Customer reviews of Chavin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 181 published reviews
Summary of reviews
Chavin delivers fast and careful packaging, with multiple reviews highlighting ultra-fast or very fast delivery and items arriving in good condition. Customers repeatedly note reliable service, attentive and professional staff, and pleasant, helpful support that contributes to a smooth ordering experience. Product quality is consistently mentioned, with many praising non-alcoholic options and specific wines for their bouquet, flavor, and presentation. The overall experience is described as easy to order, with well-presented bottles and dependable fulfillment that keeps customers returning for future orders.
Reviews 1, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
The non-alcoholic wines are very good, and the prices and service for purchasing and delivery are excellent.
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D
Rating: 5 out of 5
I ordered the discovery pack of white and rosé sparkling wines. So far, I’ve only tried the white ones, and I found them absolutely delicious! Delivery was also very fast. I’ll definitely order again!
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L
Rating: 5 out of 5
Quality non-alcoholic wines
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Response from Chavin
Hello Laurent,
Thank you sincerely for your glowing feedback! We are delighted to hear that you enjoy our alcohol-free wines and the quality we strive to offer. Your satisfaction is our greatest reward.
Best regards,
The Chavin team
Thank you sincerely for your glowing feedback! We are delighted to hear that you enjoy our alcohol-free wines and the quality we strive to offer. Your satisfaction is our greatest reward.
Best regards,
The Chavin team
D
Rating: 5 out of 5
Always satisfied, quality product for a non-alcoholic drink. I recommend it.
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Response from Chavin
Hello Daniel,
Thank you very much for your positive feedback and recommendations. We are delighted to know that you are still satisfied with our products and their quality. Your satisfaction is our greatest reward, and we would be happy to welcome you back to our store soon.
Kind regards,
The Chavin team
Thank you very much for your positive feedback and recommendations. We are delighted to know that you are still satisfied with our products and their quality. Your satisfaction is our greatest reward, and we would be happy to welcome you back to our store soon.
Kind regards,
The Chavin team
P
Rating: 4 out of 5
A recurring problem with your software: I can't redeem my rewards if I want to combine them... This is really starting to annoy me.
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Response from Chavin
Hello Mr. Salomon,
We are sorry about these recurring difficulties with our loyalty program and completely understand your frustration.
Please note that a 15-day waiting period is normally required between discounts before they can be used. However, please contact me directly so that we can check your account and find a solution.
We will also be changing our loyalty system soon, specifically to make it easier to use and provide you with a smoother, more intuitive experience.
Thank you for your loyalty and for your feedback, which helps us improve our services.
Kind regards,
Stéphanie - Maison Chavin
We are sorry about these recurring difficulties with our loyalty program and completely understand your frustration.
Please note that a 15-day waiting period is normally required between discounts before they can be used. However, please contact me directly so that we can check your account and find a solution.
We will also be changing our loyalty system soon, specifically to make it easier to use and provide you with a smoother, more intuitive experience.
Thank you for your loyalty and for your feedback, which helps us improve our services.
Kind regards,
Stéphanie - Maison Chavin
P
Rating: 5 out of 5
Very fast delivery, interesting vintages. We recommend.
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Response from Chavin
Hello Yvette,
We warmly thank you for your positive feedback and are delighted to learn that you are satisfied with your experience. Your loyalty touches us and we look forward to seeing you for your next order.
Best regards,
The Chavin team
We warmly thank you for your positive feedback and are delighted to learn that you are satisfied with your experience. Your loyalty touches us and we look forward to seeing you for your next order.
Best regards,
The Chavin team
D
Rating: 5 out of 5
Delicious drink,.... however not meeting my expectations ... I keep it for rosé lovers to whom the taste of this drink is close... I am about to renew an order for a red wine, zero, organic with more tannins, closer to a darker wine, without being oaky (hating the taste of wood) ...
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Response from Chavin
Hello Thierry,
Thank you so much for your enthusiastic feedback! We are delighted that your experience was perfect and we would be thrilled to see you again soon in our online store.
Best regards,
The Chavin team
Thank you so much for your enthusiastic feedback! We are delighted that your experience was perfect and we would be thrilled to see you again soon in our online store.
Best regards,
The Chavin team
Y
Rating: 5 out of 5
Very well I will reorder
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Response from Chavin
Hello Bryndis,
We warmly thank you for your positive feedback. It is a pleasure to know that you are satisfied with our customer service and the quality of our products.
Best regards,
The Chavin store team
We warmly thank you for your positive feedback. It is a pleasure to know that you are satisfied with our customer service and the quality of our products.
Best regards,
The Chavin store team
T
Rating: 5 out of 5
Perfect!
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Response from Chavin
Hello Philippe,
We are sincerely sorry to learn that your delivery experience did not meet your expectations. Your satisfaction is very important to us and we would like to better understand your situation in order to find a solution.
Please feel free to contact us directly so that we can discuss this further.
Best regards,
The Chavin team
We are sincerely sorry to learn that your delivery experience did not meet your expectations. Your satisfaction is very important to us and we would like to better understand your situation in order to find a solution.
Please feel free to contact us directly so that we can discuss this further.
Best regards,
The Chavin team
B
Rating: 5 out of 5
Excellent customer service and great product quality!
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Response from Chavin
Hello Claudia,
A big thank you for your very positive feedback! We are delighted that our non-alcoholic white wine pleased you and that you appreciated the speed of our delivery. Your satisfaction is our greatest reward.
Best regards,
The Chavin team
A big thank you for your very positive feedback! We are delighted that our non-alcoholic white wine pleased you and that you appreciated the speed of our delivery. Your satisfaction is our greatest reward.
Best regards,
The Chavin team
C
Rating: 5 out of 5
Very good non-alcoholic white wine and super fast delivery
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Response from Chavin
Hello Marina,
We are sincerely sorry to learn that the rosé and white wines did not meet your expectations. Your experience is important to us, and we would like to understand your impressions better so that we can assist you in the best way possible.
Please feel free to contact us directly so that we can discuss this together.
Best regards,
The Chavin team
We are sincerely sorry to learn that the rosé and white wines did not meet your expectations. Your experience is important to us, and we would like to understand your impressions better so that we can assist you in the best way possible.
Please feel free to contact us directly so that we can discuss this together.
Best regards,
The Chavin team
L
Rating: 5 out of 5
Very acceptable for a non-alcoholic red.
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Response from Chavin
Hello Cecilia,
We warmly thank you for your very positive feedback. It is a pleasure to know that our professionalism and the quality of our wines have met your expectations.
Best regards,
The Chavin team
We warmly thank you for your very positive feedback. It is a pleasure to know that our professionalism and the quality of our wines have met your expectations.
Best regards,
The Chavin team
C
Rating: 5 out of 5
Very professional and friendly and the wine is excellent
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Response from Chavin
Hello Arnault,
We sincerely thank you for your positive feedback! We are delighted to learn that you appreciated the speed of delivery as well as the quality of our products. Your satisfaction is our priority.
Best regards,
The Chavin store team
We sincerely thank you for your positive feedback! We are delighted to learn that you appreciated the speed of delivery as well as the quality of our products. Your satisfaction is our priority.
Best regards,
The Chavin store team
A
Rating: 5 out of 5
Fast delivery, quality product.
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Response from Chavin
Silhouette Chardonnay
M
Rating: 5 out of 5
I paid 14 euros online for the Grand Chavin Cabernet & Merlot. I found the same wine for 7.90 euros at my supermarket. What's more, this wine is mediocre and does not match your description. No doubt you'll do better in the future.
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Response from Chavin
Hello,
Thank you for your feedback.
Although the wines sold in supermarkets come from the same producer, they are not the same wines.
Our cuvées are based on a specific selection of grape varieties, different winemaking methods, and more extensive blending. The wines intended for supermarkets are positioned differently and are made using a simpler process.
These differences are reflected in the products' aromatic profile, complexity, and price positioning.
Kind regards,
The Maison Chavin team
Thank you for your feedback.
Although the wines sold in supermarkets come from the same producer, they are not the same wines.
Our cuvées are based on a specific selection of grape varieties, different winemaking methods, and more extensive blending. The wines intended for supermarkets are positioned differently and are made using a simpler process.
These differences are reflected in the products' aromatic profile, complexity, and price positioning.
Kind regards,
The Maison Chavin team
I
Rating: 5 out of 5
Very very good product "Silhouette Chardonnay", incredible bouquet. Fast and careful delivery. Very satisfied.
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Response from Chavin
Hello Isabelle,
We warmly thank you for your very positive feedback! We are delighted that the
We warmly thank you for your very positive feedback! We are delighted that the
D
Rating: 5 out of 5
This is my third order with Pierre Chavin and it will not be the last. The customer service is very serious and friendly. All the items have always arrived in perfect condition given the care of the packaging. The delivery is very fast. As for the product itself, it is highly appreciated. Delicious tastings and a beautiful presentation of the bottles should be noted.
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Response from Chavin
Hello Danièle,
We warmly thank you for your very positive review! It is a real pleasure to know that you appreciate our products and our service, and we are delighted to have you among our loyal customers. Your satisfaction is our greatest reward.
Best regards,
The Maison Chavin team
We warmly thank you for your very positive review! It is a real pleasure to know that you appreciate our products and our service, and we are delighted to have you among our loyal customers. Your satisfaction is our greatest reward.
Best regards,
The Maison Chavin team
A
Rating: 4 out of 5
Fast UPS delivery but the package is left in the garden in bulk without any call at all
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Response from Chavin
Hello Aurelie,
We sincerely thank you for your positive feedback regarding the speed of our delivery service. We take your remarks about the delivery into account and strive to constantly improve our customers' experience.
We would be delighted to see you soon in our online store.
Best regards,
The Maison Chavin team
We sincerely thank you for your positive feedback regarding the speed of our delivery service. We take your remarks about the delivery into account and strive to constantly improve our customers' experience.
We would be delighted to see you soon in our online store.
Best regards,
The Maison Chavin team
A
Rating: 4 out of 5
Order placed very well, ultra-fast delivery, good products.
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Response from Chavin
Hello Andreas,
We sincerely thank you for your positive feedback! We are delighted to learn that your order went well and that you appreciated the speed of delivery as well as our products.
We look forward to serving you again,
The Maison Chavin team
We sincerely thank you for your positive feedback! We are delighted to learn that your order went well and that you appreciated the speed of delivery as well as our products.
We look forward to serving you again,
The Maison Chavin team
B
Rating: 5 out of 5
Perfect as usual! Thanks to the always attentive staff Always satisfied
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Response from Chavin
Hello Bernard,
We warmly thank you for your flattering review. It is a pleasure to know that our team was able to meet your expectations and that you are still satisfied with your experience at Chavin.
Best regards,
The Maison Chavin team
We warmly thank you for your flattering review. It is a pleasure to know that our team was able to meet your expectations and that you are still satisfied with your experience at Chavin.
Best regards,
The Maison Chavin team
B
Rating: 5 out of 5
Not very happy with UPS. I know the person who delivers in the area. She is not very brave to deliver just to the door. Twice she was supposed to come and ended up leaving a delivery notice while we were at home without moving for over 3 days. If you can escalate this. Thank you.
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Response from Chavin
Hello Bruno,
We sincerely thank you for your feedback and your 5/5 rating. We are happy to know that you appreciate our store, even though we understand that the situation with the delivery service did not meet your expectations. We will pass on your feedback to improve our customers' experience.
We hope to see you again very soon on our site!
Best regards,
The Maison Chavin team
We sincerely thank you for your feedback and your 5/5 rating. We are happy to know that you appreciate our store, even though we understand that the situation with the delivery service did not meet your expectations. We will pass on your feedback to improve our customers' experience.
We hope to see you again very soon on our site!
Best regards,
The Maison Chavin team
E
Rating: 5 out of 5
Ordered on Sunday evening delivered on Tuesday during the day. Perfect.
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Response from Chavin
Hello Edouard,
We sincerely thank you for your very positive review. We are delighted to learn that your order was delivered quickly and that you are satisfied with your experience with us.
Best regards,
The Maison Chavin team
We sincerely thank you for your very positive review. We are delighted to learn that your order was delivered quickly and that you are satisfied with your experience with us.
Best regards,
The Maison Chavin team
V
Rating: 5 out of 5
Efficient delivery.
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Response from Chavin
Hello Vincent,
Thank you very much for your positive feedback! We are delighted to learn that you found our delivery efficient. Your satisfaction is our priority and your encouragement motivates us to continue in this direction.
Best regards,
The Maison Chavin team
Thank you very much for your positive feedback! We are delighted to learn that you found our delivery efficient. Your satisfaction is our priority and your encouragement motivates us to continue in this direction.
Best regards,
The Maison Chavin team
D
Rating: 5 out of 5
I received my order quickly. Thank you. Now the most important part remains, the tasting to judge the quality
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Response from Chavin
Hello Daniel,
We warmly thank you for your positive review and are delighted to learn that your order was received quickly. We hope that the tasting will meet your expectations and that you will enjoy our products.
Best regards,
The Maison Chavin Team
We warmly thank you for your positive review and are delighted to learn that your order was received quickly. We hope that the tasting will meet your expectations and that you will enjoy our products.
Best regards,
The Maison Chavin Team
E
Rating: 4 out of 5
fast and reliable delivery. the bottles have not yet been opened or tasted.
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Response from Chavin
Hello Emmanuel,
We sincerely thank you for your review and are delighted to learn that you appreciated the speed and reliability of our delivery service. We hope you will enjoy tasting your bottles very soon and that you will come back to visit us.
Best regards,
The Maison Chavin Team
We sincerely thank you for your review and are delighted to learn that you appreciated the speed and reliability of our delivery service. We hope you will enjoy tasting your bottles very soon and that you will come back to visit us.
Best regards,
The Maison Chavin Team
V
Rating: 5 out of 5
I love
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Response from Chavin
Hello Véronique,
We warmly thank you for your positive review and are delighted to learn that you enjoy our products so much. Your satisfaction is our greatest reward and we hope to continue to delight you.
Best regards,
The Maison Chavin Team
We warmly thank you for your positive review and are delighted to learn that you enjoy our products so much. Your satisfaction is our greatest reward and we hope to continue to delight you.
Best regards,
The Maison Chavin Team
F
Rating: 4 out of 5
A beautiful discovery! Already shared with friends of our age who no longer drink wine or wish to reduce their consumption.
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Response from Chavin
Hello Françoise,
We thank you for your warm review and are delighted that you made a great discovery at Chavin. It is a pleasure to know that you shared this experience with your friends, and we hope they will also appreciate our products.
Best regards,
The Maison Chavin Team
We thank you for your warm review and are delighted that you made a great discovery at Chavin. It is a pleasure to know that you shared this experience with your friends, and we hope they will also appreciate our products.
Best regards,
The Maison Chavin Team
G
Rating: 5 out of 5
Perfect RAS
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Response from Chavin
Hello Gilbert,
We warmly thank you for your positive feedback and are delighted to learn that your experience with us was perfect. Your satisfaction is our greatest reward.
Best regards,
The Maison Chavin Team
We warmly thank you for your positive feedback and are delighted to learn that your experience with us was perfect. Your satisfaction is our greatest reward.
Best regards,
The Maison Chavin Team
R
Rating: 5 out of 5
Very good reception and very good commercial service
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Response from Chavin
Hello Rokia,
We sincerely thank you for your flattering review. It is a real pleasure to know that you were satisfied with our service and the receipt of your order. We would be delighted to welcome you back to our online store.
Best regards,
The Maison Chavin Team
We sincerely thank you for your flattering review. It is a real pleasure to know that you were satisfied with our service and the receipt of your order. We would be delighted to welcome you back to our online store.
Best regards,
The Maison Chavin Team
F
Rating: 4 out of 5
Delivery in accordance with my order
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Response from Chavin
Hello Fabienne,
We sincerely thank you for your positive feedback! We are delighted to learn that your delivery met your expectations. We hope to see you again soon on our online store.
Best regards,
The Maison Chavin Team
We sincerely thank you for your positive feedback! We are delighted to learn that your delivery met your expectations. We hope to see you again soon on our online store.
Best regards,
The Maison Chavin Team
H
Rating: 4 out of 5
Very well, no worries
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Response from Chavin
Hello Hervé,
We sincerely thank you for your positive feedback. We are delighted to learn that your experience was satisfactory and we would be happy to welcome you back soon.
Best regards,
The Maison Chavin Team
We sincerely thank you for your positive feedback. We are delighted to learn that your experience was satisfactory and we would be happy to welcome you back soon.
Best regards,
The Maison Chavin Team
M
Rating: 5 out of 5
Very fast delivery.
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Response from Chavin
Hello Monique,
A big thank you for your flattering feedback! We are delighted to know that you appreciated the speed of our delivery, it is a pleasure for the whole team.
We wish you an excellent day and hope to see you again soon on our online store.
Best regards,
The Maison Chavin Team
A big thank you for your flattering feedback! We are delighted to know that you appreciated the speed of our delivery, it is a pleasure for the whole team.
We wish you an excellent day and hope to see you again soon on our online store.
Best regards,
The Maison Chavin Team
D
Rating: 5 out of 5
I am satisfied again to receive my order directly at my address, the last deliveries forced me to travel 10 kilometers from my home
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Response from Chavin
Hello Daniel,
We warmly thank you for your positive feedback! We are delighted to learn that you are satisfied with our delivery service and that we were able to make your life easier. Your satisfaction is our priority and we are always here for you.
Best regards,
The Maison Chavin Team
We warmly thank you for your positive feedback! We are delighted to learn that you are satisfied with our delivery service and that we were able to make your life easier. Your satisfaction is our priority and we are always here for you.
Best regards,
The Maison Chavin Team
R
Rating: 5 out of 5
Perfect reactivity fast delivery
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Response from Chavin
Hello Roger,
We sincerely thank you for your positive review and your perfect rating. We are delighted to know that you appreciated our responsiveness and the speed of delivery.
We hope to see you again soon on our online store.
Best regards,
The Maison Chavin Team
We sincerely thank you for your positive review and your perfect rating. We are delighted to know that you appreciated our responsiveness and the speed of delivery.
We hope to see you again soon on our online store.
Best regards,
The Maison Chavin Team
Y
Rating: 5 out of 5
Fast delivery and in accordance with the order.
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Response from Chavin
Hello Yvan,
We sincerely thank you for your positive feedback. We are delighted that the delivery was quick and met your expectations. Your satisfaction is our greatest reward and we hope to see you again soon on our boutique.
Best regards,
The Maison Chavin Team
We sincerely thank you for your positive feedback. We are delighted that the delivery was quick and met your expectations. Your satisfaction is our greatest reward and we hope to see you again soon on our boutique.
Best regards,
The Maison Chavin Team
M
Rating: 5 out of 5
Quick and perfect reception. I haven't tasted the wine yet but I just ordered several Bag-in-Box again.
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Response from Chavin
Hello Marc,
We sincerely thank you for your positive review and your trust in ordering from us again. We are delighted to learn that the receipt of your order was quick and perfect, and we hope you will enjoy your BaginBox.
We look forward to seeing you again soon on our online store.
The Maison Chavin Team
We sincerely thank you for your positive review and your trust in ordering from us again. We are delighted to learn that the receipt of your order was quick and perfect, and we hope you will enjoy your BaginBox.
We look forward to seeing you again soon on our online store.
The Maison Chavin Team
D
Rating: 5 out of 5
Quality alcohol-free wine. I recommend
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Response from Chavin
Hello Delphine,
We warmly thank you for your positive review. We are delighted that our product met your expectations and that you recommend it.
Best regards,
The Maison Chavin Team
We warmly thank you for your positive review. We are delighted that our product met your expectations and that you recommend it.
Best regards,
The Maison Chavin Team
M
Rating: 5 out of 5
Fast delivery and quality products
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Response from Chavin
Hello Marine,
We warmly thank you for your positive feedback! We are delighted to learn that you appreciated the speed of delivery as well as the quality of our products. Your satisfaction is our priority and your comments encourage us to continue on this path.
Best regards,
The Maison Chavin Team
We warmly thank you for your positive feedback! We are delighted to learn that you appreciated the speed of delivery as well as the quality of our products. Your satisfaction is our priority and your comments encourage us to continue on this path.
Best regards,
The Maison Chavin Team
A
Rating: 5 out of 5
Very satisfied
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Response from Chavin
Hello Anne-Marie,
We warmly thank you for your positive feedback! We are delighted to learn that you are very satisfied with your experience at Chavin. Your satisfaction is our greatest reward.
Best regards,
The Maison Chavin Team
We warmly thank you for your positive feedback! We are delighted to learn that you are very satisfied with your experience at Chavin. Your satisfaction is our greatest reward.
Best regards,
The Maison Chavin Team