Customer reviews of Chavin

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 181 published reviews
5 146 81% 4 21 12% 3 5 3% 2 4 2% 1 5 3%

Summary of reviews

Chavin delivers fast and careful packaging, with multiple reviews highlighting ultra-fast or very fast delivery and items arriving in good condition. Customers repeatedly note reliable service, attentive and professional staff, and pleasant, helpful support that contributes to a smooth ordering experience. Product quality is consistently mentioned, with many praising non-alcoholic options and specific wines for their bouquet, flavor, and presentation. The overall experience is described as easy to order, with well-presented bottles and dependable fulfillment that keeps customers returning for future orders.

Reviews 2, 3, 4 and 5 stars

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M
Michael S.
Rating: 4 out of 5
following a purchase from 02/10/2025
I could have given 5 stars because: - The wine is good compared to other 0% - The delivery was perfect, don't change carriers, Fedex is top-notch, nothing like all the carriers I've known. - Customer service is relatively professional, response not very quick but complete response is essential. However, I would have given 5 stars if they had marketed a 0.0% like Emmery, or Alternativa and many others, it's a real shame because I'm looking for true non-alcoholic, not <0.5%, when we want non-alcoholic it's true that we don't want a little alcohol, we don't want 0.5%, so obviously it's the 0% label that allows up to 0.5% but the label is misleading, if I wanted wine with alcohol I would take a chateauneuf, not a 0%... anyway, they replied that it would come but in the meantime they don't have any, hence the small downside because for that I won't buy again as long as they don't make 0.0% and I think it's not for tomorrow that they will sell 0.0%... very unfortunate but 4 stars for all the other good reasons
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Response from Chavin
Hello Michael,

We sincerely thank you for your detailed feedback and constructive remarks. Regarding your wish for a 0.0% option, we have: Opia Blanc de Blanc at 0.0% as well as the Pierre Zéro signature chardonnay sparkling wine which are at 0.0%
The site will soon be updated to more clearly highlight this important feature.

Best regards,
The Chavin team
A
Alain C.
Rating: 5 out of 5
following a purchase from 02/02/2026
very satisfied the delivery is quite fast
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Response from Chavin
Dear Alain,

We warmly thank you for your positive review and for the score of 5/5. We are delighted to learn that you are satisfied with the speed of our delivery. Your satisfaction is our priority, and we hope to serve you again very soon.

Best regards,
The Chavin team
T
Thomas G.
Rating: 5 out of 5
following a purchase from 22/09/2025
It is somewhat annoying that bottles have already been damaged during transport twice.
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Response from Chavin
Dear Thomas,

Thank you very much for your review and your rating of 5/5. We are sorry to hear that you had transport issues with your orders. Please know that we take such feedback very seriously and are continuously working to improve our packaging to ensure a hassle-free experience. We appreciate your understanding and your trust in our service.

Best regards,
The Chavin Team
E
Etienne G.
Rating: 5 out of 5
following a purchase from 04/03/2026
Very good product very fast and careful delivery top packaging can't wait to taste other products the chardonnay a delight see you soon
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Response from Chavin
Hello Étienne,

Thank you very much for your flattering review! We are delighted that our product and delivery service have satisfied you. We look forward to introducing you to more delights very soon!

Best regards,
The Chavin team
K
Kathleen M.
Rating: 5 out of 5
following a purchase from 26/09/2025
Very good product no problem
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Response from Chavin
Dear Kathleen,

Thank you very much for your positive feedback! We are delighted that our product fully satisfies you. Your satisfaction is our priority, and we hope to see you again soon on Chavin.

Best regards,
The Chavin team
C
Catherine D.
Rating: 5 out of 5
following a purchase from 13/01/2026
This is not the first time I order from Chavin and I have never been disappointed. I recommend it for those who want to have a drink without the drawbacks of alcohol.
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Response from Chavin
Hello Catherine,

Thank you very much for your evaluation and positive comments! We are delighted to learn that you appreciate our products and our service. Your recommendation means a lot to us. See you very soon at Chavin!

Best regards,
The Chavin team
P
Pascale D.
Rating: 5 out of 5
following a purchase from 05/10/2025
It is a real pleasure to have an aperitif with your sparkling wines. I am very satisfied. Thank you.
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Response from Chavin
Dear Pascale, we sincerely thank you for your flattering review. We are delighted to learn that our sparkling wines add a touch of pleasure to your aperitif moments. Your satisfaction is our greatest reward!
A
Aude R.
Rating: 5 out of 5
following a purchase from 19/01/2026
Always on top
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Response from Chavin
Dear Aude,

We sincerely thank you for your flattering review and for the maximum rating you have given us. It is a true pleasure to know that you are always satisfied with our services. Your trust is our greatest reward, and we are committed to continuing to offer you the best. We look forward to seeing you soon on our site!

Best regards,
The Chavin team.
A
Amira H.
Rating: 5 out of 5
following a purchase from 29/11/2025
Very good non-alcoholic wine from very good vintages. Best wishes to you.
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Response from Chavin
Hello Amira,

Thank you very much for your flattering review! We are delighted that you enjoy our non-alcoholic wines. Your support is greatly appreciated. Wishing you all the best as well!

Best regards,
The Chavin team
H
Herve L.
Rating: 5 out of 5
following a purchase from 16/02/2026
Everything went well, I would like to know if you have rosé wine with a lower sugar content than the one we have already ordered in a box
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Response from Chavin
Hello Hervé,

Thank you very much for your 5/5 review! We are delighted that your experience with Chavin was positive. Regarding the rosé wine, we do offer options with a lower sugar content like the SILHOUET. Please feel free to contact us directly for more details or to place an order.

Best regards,
The Chavin team
D
Didier S.
Rating: 5 out of 5
following a purchase from 02/03/2026
Very satisfied with the products. Fast delivery Perfect packaging
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Response from Chavin
Hello Didier,

Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our products and the speed of delivery. Your feedback on the packaging also pleases us. We look forward to seeing you again on our Chavin site!

Best regards,
The Chavin team
A
Anne-Marie L.
Rating: 4 out of 5
following a purchase from 05/12/2025
Very good. Too bad the cubbies are out of stock
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Response from Chavin
Dear Anne-Marie,

Thank you for your positive feedback and we are delighted that you enjoyed your experience on our Chavin site. Our cubbies are back in stock.
See you very soon!

Best regards,
The Chavin team
S
Sylviane M.
Rating: 3 out of 5
following a purchase from 11/01/2026
The sparkling chardonnay is very good, the rosé wine is a bit too acidic
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Response from Chavin
Dear Sylviane,

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our sparkling chardonnay. Regarding the rosé wine, we take note of your comment on the acidity and will certainly consider it for our future selections. Your satisfaction is our priority, and your feedback helps us improve.

Best regards,
The Chavin team.
T
Thierry D.
Rating: 3 out of 5
following a purchase from 01/10/2025
Very good
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Response from Chavin
Hello Thierry,

Thank you for your positive feedback on our site "Chavin". We are constantly striving to improve the experience of our users and your comments are valuable. Please feel free to share your suggestions to achieve an even higher rating!
C
Claude L.
Rating: 5 out of 5
following a purchase from 13/10/2025
Total hypocrisy, Chavin has stopped deliveries in Belgium, so it is impossible for me to order, hence negative review
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Response from Chavin
Dear Claude,

Thank you for your feedback and we completely understand your frustration. Delivery is fully operational in Belgium.

Best regards,
The Chavin team
J
John D.
Rating: 5 out of 5
following a purchase from 12/03/2026
Perfect
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Response from Chavin
Hello John,

We sincerely thank you for your glowing review and your rating of 5/5. We are delighted to hear that you had a perfect experience with Chavin. Your satisfaction is our priority, and we hope to see you again soon on our site.

Best regards,
The Chavin team
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