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B
Rating: 1 out of 5
I still haven't received my order #4198
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Customer reviews of Chef de File
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 208 published reviews
Summary of reviews
Chef de File consistently delivers high-quality athletic wear with notable attention to fit and comfort, including jackets, jerseys, bib shorts, and swimsuits that many customers find true to size or slightly snug but comfortable for performance. Shipping is a standout strength, with super fast delivery and careful packaging, often arriving with branded tote bags and added touches like integrated bag accessories and stickers. Customers highlight sturdy construction and materials that perform well in cold to warm conditions, with many praising warmth, breathability, colorful designs, and European manufacturing. The shopping experience is described as reliable and user-friendly, with helpful size guidance and frequent repeat purchases from satisfied cyclists.
1 star review
Reset filtersY
Rating: 1 out of 5
Size guide does not match reality. I therefore paid shipping fees both ways for an item that fits according to the guides but not in reality.
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F
Rating: 1 out of 5
The clothing I ordered is way too small for me and there is no explanation for returning-exchanging the item in the package or via the brand's website. Not great for a brand that sells only by mail.
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M
Rating: 1 out of 5
What can I say, a site full of promises: great colors, nice materials, Chef de File seemed to have many assets except that... I have never experienced such sizing problems since I started buying cycling clothing! - I took my time to place my order, hesitating on my size for a winter jersey, I asked for advice via email, which was a good idea! Chef de File advised me to go up a size, so M: the Chef de File size guide, which I followed scrupulously, placed me between XS and S... I received a jersey that was too short and very tight, plus a sewing defect on the shoulder, let's move on... I returned it for an exchange for a size
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Response from Chef de File
L.
P
Rating: 1 out of 5
I have tried to order several times and each time my order is canceled after several days
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Response from Chef de File
Hello Patricia, Thank you for your message. We are sorry to see that you were unable to order from us. In our records, you are only registered with one order, which we canceled after sending you an email explaining the reasons for this cancellation: a stock error that we could not honor because the product was unavailable. To date, this email explaining it is still unanswered, a week and a half later. You sent us a contact form a few days ago, to which we responded, explaining the problem again, still without a response from you. Email replies would have sufficed to understand the situation. We are of course available to answer your questions to find the best way to satisfy you in your purchases at Chef de File! Sara - Chef de File
R
Rating: 1 out of 5
Very bad experience. A size chart that does not correspond to the size of the jerseys. For the return, costs at my expense, the guy explaining to me that I made a mistake, that the fabric is stretchy, finally a lot of nonsense. Photos and comparison with another jersey, taking measurements... No consideration for the customer! 5 euros for delivery and 6 for return! I will continue to buy from Ekoï, at least the size charts correspond to the sizes of the jerseys received. Even with Rion or Darevie on Aliexpress they cover the returns and the products are of excellent quality.
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Response from Chef de File
Hello Régis, Thank you for your message. Sorry that the XXL size does not suit you. The size guide we have on our site and our size help page to select (https://chefdefile.com/pages/comment-choisir-la-taille-de-son-maillot) is also the one we provide to our clubs and events (about 15,000 short-sleeve jerseys per year). We know that we have products that fit closely to the body, which is why we recommend, in case of doubt, to go for the next size up. The measurements on the size guide should be taken on the person and not on the jersey, as the fabric that makes up our jerseys is stretchy and designed to fit each person's morphology and act as a second skin. The measurement you took on the jersey does not reflect the reality of the size to select. As for our return policy, it is also indicated on our site. Unfortunately, we could have found a solution, but our email has gone unanswered on your part... Best regards, Luca - The Chef de File team